wifi, tv access could have been better.

they had a laundry issue, i was just for one night,, and it took literally hours to get towels

hotel is immediately ( with short cut through garage at the boulevard ) they have a laundry service

loved the indoor pool

i like the food and room service

the wifi service was deplorable. very bad

all the staff were amazing. the swimming pool is super clean and perfect for my daughter.

coffee maker and bar fridge in the room would be nice

were outdated and a bit rusty, tvs were old, no phone, no iron, no wake up call service, no room service as

nice pool

view from room, pool, location, restaurant

roof top no kids!

location, comfortable modern design, helpful staff, spa services, buffet breakfast, parking, wifi

parking on site was helpful and the location was good for our needs

roof top no kids!

wifi sucks! big time.

the pool was nice and room were in excellent conditions.

location. only one restaurant nearby. no bar or service at the apt complex.

she finally agreed to provide the other 2 towels and said room service would take the towels to our room

we were able to get room service and didn't have to leave our room at all

the view was really nice, i loved that we were by the pool it was nice.

room service trays were left out in the hallways for a what seemed like an eternity

to pick up room service could be iimproved

marina that provides cleaning and laundry services, was just wonderful

joe and laura have built a slice of heaven, beautiful views, right on the water, great pool

we loved the hospitality, the room, the view, the pool, and the amenities.

lovely pool, very gracious hosts that make you feel like you ve come home

the rooms were very comfortable with a queen bed a large shower, like new kitchen facilities, satelite tv, and

the pool was a little dirty, and oddly enough we didn’t have a toilet seat in our bathroom

the pool isn’t working

the pool and the surroundings.

the pool was nice.

we booked hotel because in the pic it showed it had a pool

condition and cost of laundry was disappointing.

have to have assistance from staff to get in and out of the parking area.

wifi up and down gates locked at 10pm no access staff member was quick to respond after a knock

wifi was strong

nice staff, helpful, decent location. easy to find, easy parking.

the breakfast is very basic, and no real kitchen here the floors, walls, and ceilings are thin

breakfast was great, loved the eggs and vegetables and refried beans. very convenient location.

breakfast was delicious and good variety

provided a free shuttle to the airport and ferry destinations

lots of kids running around making noise and touching everything

whether it was extra towels needed , or the use of a kettle , iron, extra bottled water, or laundry services

with my stay of 5 days, the ladies offered to do my laundry which was a huge help

they had free laundry

lovely location near the bay, enjoyed using the bicycles and getting laundry done

they even did our laundry for us

breakfast was inconsistent - staff had different answers on different days.

breakfast was poor, and the prices of their food and drinks were outrageously high

there is no complementary breakfast and the restaurant opens until 10 to serve breakfast

unfortunately, the pool was closed and our kids were really disappointed after a long car ride

the rooms were very clean and spacious, and the secure parking gave us peace of mind

very nice rooms and pool. great breakfast

the breakfast took about 45 mins

service at the restaurant i placed my order for breakfast at 9:00 then at 10:00 i called to fi d out tbe status

i enjoyed my breakfast and the swimming pool. they were both lovely.

breakfast is now included when booking

the place, the commodities the lagoon and the pool

the pool and free breakfast!!

breakfast was lots of sliced bread and a toaster provided with jam and peanut butter options

great omlette breakfast, clean rooms, hot water, clean pool and located close to the free zone

pool was really well kept--we just didnt fo swimming this time

it is very hard to find parking if you come at

instant coffee for breakfast

casino

access through the casino was a bit too much for me and the room service wasn't as great as it should have

breakfast was excellent however the wait was too long great location

) staff members we met are super nice - we could change our breakfast to a sandwich - the lagoon is beautiful

very comfortable cabana , very good bed, good shower open , nice breakfast friendly staff

the architecture, grounds, huge beautiful cabins, pool, staff and bar were truly beautiful

to top it all off, i was charged extra for breakfast toasts, despite breakfast supposedly being included with

- mostly no wifi in the room

the wifi only works when you re near the check in lodge, no signal in the rooms

free breakfast is limited and not served till 8

benches all around the premises, a house covered in mosquito nets so you can sit quietly, little pool, very

the included breakfast consist of a pice of toast and a cup of coffee, so expect having to pay for additional

they actually got wifi and phone service (a little in and out) while we were staying there

s structure is deteriorated, poor lighting and power for phones, and the wifi was another level of

view was stunning, the pool was great, access to lagoon, a great walk to the cenote for the day

very spotty and interfered with check-out process as my credit card couldn't be processed since wifi

parking was good, beds were comfortable, pool is clean and refreshing

there is also a swimming pool and access to the lake, where you can swim, snorkel, or rent kayaks right there