extremely nice and supportive host! quiet and peaceful environment. nice room and nice pool.

to top it all off, i was charged extra for breakfast toasts, despite breakfast supposedly being included with

very comfortable cabana , very good bed, good shower open , nice breakfast friendly staff

the architecture, grounds, huge beautiful cabins, pool, staff and bar were truly beautiful

toilet paper, mosquito spray and other amenities were not restocked after cleaning our room - the breakfast is

price list, so you never knew in advance what the price of the drinks would be 3) although breakfast was included

the pool, though mostly unusable during the day because of the heat of the sun and no shade, was

on the rooftop but it's completely bare and unlit except for the electric candles put out, giving parking garage

the pool area is beautiful but the soft lounge sofas sit in the water & so are mouldy

also, including a basic breakfast in the room tariff would be much appreciated

the private access to the lagoon, plus the pool and other amenities were fantastic

no wifi, no amenities, small air conditioning to the size of the room and bed was full of ticks

the pool was not maintained and the water was not clear

small cottages, greatly accomodated with a pool

no wifi, no amenities, small air conditioning to the size of the room and bed was full of ticks

breakfast: the breakfast included in our reservation was lacking and consisted of a plate of

continental breakfast included fruits/juice, coffee/teas and bread

we had no hot water or wifi during this time, and i think the staff could have done more to compensate for this

to compensate for this inconvenience - such as a free dinner or even drinks or an offer on their spa/massage

rate i payed for didn t specify what kind of breakfast we would get, it was american breakfast which surely

casino

instant coffee for breakfast

access through the casino was a bit too much for me and the room service wasn't as great as it should have

it is very hard to find parking if you come at

breakfast was excellent however the wait was too long great location

the pool and free breakfast!!

great omlette breakfast, clean rooms, hot water, clean pool and located close to the free zone

pool was really well kept--we just didnt fo swimming this time

the breakfast was good

the location in front of a small lagoon, the swimming pool, the atmosphere is very nice

i enjoyed my breakfast and the swimming pool. they were both lovely.

selection of breakfast was excellent

very nice rooms and pool. great breakfast

the breakfast took about 45 mins

breakfast was excellent. restaurant service perfect

breakfast was good

they need to fumigate the pool area, mosquitos look like airplanes, and everyone get bitten several times, so

i especially liked the breakfast coupon and the casino

breakfast was inconsistent - staff had different answers on different days.

i especially liked the breakfast coupon and the casino

small bar with no soft drinks (out of stock)

the bar with seafood is great

there is a bar which serves drinks and nice food from 12-17, we had very nice ceviche

the wifi would be better

water access is shallow and great for the kids

bar is great and breakfast decent

the breakfast wasnt the best, but i d recomend getting something in the town anyways.

breakfast options could have been better for vegetarians .

the breakfast buffet was nice, room was very clean and everyone was kind

notice that more than a hotel these a serviced rooms with no central bar or restaurant: so, after breakfast

need small table and two chairs in the room to have breakfast.

the breakfast was excellent, and the staff treated us with warmth and genuine hospitality

good breakfast

views are just breathtaking and the huts lovely and parking is just outside

wifi is not really stable, pretty annoying when planning the next trip

choice at bar was good although food was very average

road, we couldn t hear this from our room but you could hear it when trying to relax around the pool which

the pool was in the shade and felt a bit uncared for - didn t matter too much as had the lake but

the balcony was amazing with a private pool and hammock

the bar & restaurant staff were very friendly and helpful and the food good (and reasonably priced)

had no cover, only cold water on bathrooms, no hand towels provided, pool has slippery stairs and bottom, not

pool has slippery stairs and bottom, not allowed to bring food or drinks to the hotel, no parking inside

parking was good, beds were comfortable, pool is clean and refreshing

people dropped their kids off amd they ran around acting crazy

the pool was empty in the morning, so no swimming for the kids

wifi was not working, apparently the line was down due to an accident

the most beautiful view and access to the lagoon, great pool very clean

it seems people find it hard to dry their laundry quick enough for room turn arounds

the hotel laundry goes all night and can be heard from the rooms

laundry service is very efficient and very reasonably priced

the laundry staff were outstanding, and the on-site service was prompt, friendly, and great value for

kitchen lacked a few basics like salt, hand/paper towels, and garbage bags

location was incredible with the bar serving cocktail with a nice view of the sunset the staff was very helpful

have a traditional lebanese menu in the restaurant bar food was

cocktails at the bar are great

the view of the lake across the heated infinity pool was unbeatable though

parking a bit limited outside the hotel, but a large secure parking opposite

to sit/lay by your pool/the lagoon no cushions on hard slatted chairs

the lagoon/pool area is really comfy and with a beautiful view

location is fantastic the sun decks the infinity pool the garden is magnificent

wifi only in common areas available

the breakfast was very good

beautiful location with a wonderful breakfast to start the day

wifi a bit slow.

manager very helpfu and made us breakfast each day and dinner 1 night

they tried to offer a gesture by offering dinners and laundry service but then changed their mind that it was

be great if there was laundry service and more info posted about things to do and bus schedules

really good breakfast, so many choices , very tasty

rooms are clean, the restaurant serves delicious food, the bar prepares any cocktail of your choice and its feet

is great, the view and the location is beautifut, relaxing and quiet, great for resting- it is pet friendly and

it had wifi and was in bacalar

the walls between this and the other guests rooms, as well as the kitchen, are paper thin

there was a restaurant and bar with very nice food and drink

wifi signal was bad

limited hours: 12:00pm-8:00pm the neighboring hotels on both sides (raiz & los aluxes) had great wifi, food and

like laundry service, organising boat, direction

he was able to get our boat tour booked and handled our laundry

very nice hotel with nice grounds and swimming pool with outside communal kitchen and free drinking water

first i didn t like the shared kitchen but it worked great for us

was perfect for us because we had a car but a lot of people just walked and they have a great parking lot

generously provided ud83dude4f perfect for preparing meals and a great social area ud83dudc95 the pool was

the shared outdoor kitchen met our needs and was a lovely complement to the grounds

authentic, the swimming pool was nice even if we weren’t at the hotest period of the year

and exhaust from nearby road, dark inside tents, chlorine in pool, dirty stinky hand towels, trashcans were hard

the pool was always clean and there are chairs to lay down and relax

the pool was very refreshing on hot days, and the facilities were spotless

the kitchen is clean, the pots and pans are in great condition, same thing for the silverware, plates

i enjoyed the breakfast buffet and the pool

breakfast is always exceptional at city express

pool is great for kids too

kids were noisy running overhead

gym is way too small

music all day till 10pm our room was next to laundry and kitchen clean up area noise till

breakfast is amazing

wifi kept cutting out in my room

it also had parking available for a car or motor bike

we are defenetely not usual spa users but as soon as we came in the patio we felt a great feeling

location is perfect price is great too parking next to the hotel door

there is no parking lot

the ac worked great, and so did the wifi

no room service. no space to put your things or dry the towels.

receptionist confirmed to pick up clothes at the laundry, but didn t why we had to postpone our departure in

there s no food other than breakfast and no laundry service and is kind of far from the lagoon where most of

it was great that staff helped us with our laundry (wash, dry and fold) for a small fee, so we could continue

the kids loved the hammock above the living room

on-site parking

parking, air conditioning

and it s a super clean and cosy little appartement with a confortable big bed, hot shower and wifi which works

kitchen was poorly equipped and location is not great

there was no pots or pans in the kitchen

nice and stylish - full equipment (just the knives might be sharper:-) - super location - nice pool &

they had a laundry facility too and plenty of towels for swimming or use at the lagoon or cenotes

each room has a hammock on your own personal balcony, lock box, laundry service, coffee maker + coffee :), as

we paid for our laundry to be done and they said it would take 24 hours

all. very frendly staff, perfect location, room condition and cleanliness, exelent breakfast

pressure was really weak wifi was bad they stopped refilling the breakfast trays about half an hour before it

works well, great owners, good parking, good coffee, lots of towels, good pressure and hot water, high ceilings

enough, beds ok and good shower clean bathroom parking and easy to walk to the lake free bottled water

good wifi 6

room next to reception 2 beds in a room poor wifi terrace very noisy and not a nice view

the beds are doubles, not queens, and while there is parking, it isn t secure

laid back luxury oasis in town, tasteful decoration, helpful staff, bike rental and breakfast

we used the pool every single day and the spa was great as well

the staff, kitchen, pool, room are all perfect - can't recommend enough

bed bugs, rude staff when confronted about it, made no attempt at making things right, weak wifi

bar staff were brilliant