that the swimming pool closes so early was not to our liking.

everything! my kids were excited about the breakfast.

wifi was unstable but you could position yourself and find

no english speaking staff wifi didn't work and no english channel on tv

right behind the mall, went walking, the free breakfast was delicious.

room service trays were left out in the hallways for a what seemed like an eternity

to pick up room service could be iimproved

very responsive staff. great sense of personal security. pool area large yet intimate.

perfect hotel for a few nights. parking available. clean pool, very good restaurant.

the pool and great breakfast

the view was really nice, i loved that we were by the pool it was nice.

didn’t like that the fact that you guys said no smoking and by the pool area smell high off weed

equipment in the gym is in a bad condition the machines need some maintenance or replacement

only issues that i had with the hotel was the huge pot hole out infront of the hotel, parking is limited and

breakfast was very good and provide lots of options. good location and pool and gym were nice

there is a small bar in the lobby and a really nice buffet breakfast

everything the under ground parking was great

view clean room awesome staff very quiet and the pool was so invited and warm i will definitely stay again and

pool was dirty , dirty and needed more furniture . tons of debris in pool

mini bar in the rooms would be of a great idea

beautiful ocean view and wonderful rooms and swimming pool

were friendly and helpful even with the language barrier

they had a laundry issue, i was just for one night,, and it took literally hours to get towels

hotel is immediately ( with short cut through garage at the boulevard ) they have a laundry service

the wifi service was deplorable. very bad

central location & helpful staff & wifi

clean and the breakfast was nice.

the pool isn’t working

wifi wasn t strong enough to reach our room, and we rely on internet to work

we booked hotel because in the pic it showed it had a pool

the pool and the surroundings.

the pool was nice.

the pool and free breakfast!!

the hotel is really beautiful and private with a nice swimming pool

breakfast, pool, parking, all rooms on groundfloor, police on site

wifi didn't reach all the way to our room and the lagoon view is nothing special so next time i

the location in front of a small lagoon, the swimming pool, the atmosphere is very nice

instant coffee for breakfast

breakfast was excellent however the wait was too long great location

casino

access through the casino was a bit too much for me and the room service wasn't as great as it should have

it is very hard to find parking if you come at

they need to fumigate the pool area, mosquitos look like airplanes, and everyone get bitten several times, so

breakfast was poor, and the prices of their food and drinks were outrageously high

i was able to get it in the restaurant in the casino

unfortunately, the pool was closed and our kids were really disappointed after a long car ride

i especially liked the breakfast coupon and the casino

breakfast was excellent. restaurant service perfect

service at the restaurant i placed my order for breakfast at 9:00 then at 10:00 i called to fi d out tbe status

the breakfast took about 45 mins

selection of breakfast was excellent

i enjoyed my breakfast and the swimming pool. they were both lovely.

small cottages, greatly accomodated with a pool

no wifi, no amenities, small air conditioning to the size of the room and bed was full of ticks

the pool was not maintained and the water was not clear

no wifi, no amenities, small air conditioning to the size of the room and bed was full of ticks

marina that provides cleaning and laundry services, was just wonderful

parking is free and it takes only 3min by car to shops or restaurants

there's no restaurant. you have a kitchen or you go out to eat

joe and laura have built a slice of heaven, beautiful views, right on the water, great pool

loved everything about the property:m; the cleanliness, proximity to the water, the pool, and most especially

) staff members we met are super nice - we could change our breakfast to a sandwich - the lagoon is beautiful

the architecture, grounds, huge beautiful cabins, pool, staff and bar were truly beautiful

- mostly no wifi in the room

toilet paper, mosquito spray and other amenities were not restocked after cleaning our room - the breakfast is

to top it all off, i was charged extra for breakfast toasts, despite breakfast supposedly being included with

extremely nice and supportive host! quiet and peaceful environment. nice room and nice pool.

we ate out 2/3 nights (20 min taxi each way to other restaurants) because between breakfast, lunch & dinner we

the pool, though mostly unusable during the day because of the heat of the sun and no shade, was

when it comes to breakfast, lunch or dinner, the team at the michelin star restaurant will be available with

the pool area is beautiful but the soft lounge sofas sit in the water & so are mouldy

during the day, the restaurant was lovely but it felt formal if you have just come up from the pool so it would

condition and cost of laundry was disappointing.

rooms were clean and comfortable, strong wifi

simple and clean room, hot shower, crazy fast wifi, great location to walk to anything you need in town

have to have assistance from staff to get in and out of the parking area.

wifi up and down gates locked at 10pm no access staff member was quick to respond after a knock

we had no hot water or wifi during this time, and i think the staff could have done more to compensate for this

also, the person checking us in the night before gave us very little info on our stay, such as breakfast details

rate i payed for didn t specify what kind of breakfast we would get, it was american breakfast which surely

breakfast: the breakfast included in our reservation was lacking and consisted of a plate of

to compensate for this inconvenience - such as a free dinner or even drinks or an offer on their spa/massage

water access is shallow and great for the kids

> there is a bar which serves drinks and nice food from 12-17, we had very nice cevice

the wifi would be better

there is a bar which serves drinks and nice food from 12-17, we had very nice ceviche

playa is a small resort with just 4 cabanas for 2-4 people and good parking

like the kids

we traveled with our pet and felt very comfortable

since the first day while waiting for our room to be ready adrian from the bar was the nicest guy, bringing us

bar is great and breakfast decent

breakfast is great and the rooms very comfortable

breakfast was included

breakfast could be better, although tasty it was quite besic, some extras such as a hard boiled egg

the location view, breakfast and kayaks

the breakfast was excellent, and the staff treated us with warmth and genuine hospitality

need small table and two chairs in the room to have breakfast.

choice at bar was good although food was very average

the wifi is not stable

bar and restaurant start are phenomenal, always working hard and remember your drink orders from

wifi signal is terrible

the bar & restaurant staff were very friendly and helpful and the food good (and reasonably priced)

had no cover, only cold water on bathrooms, no hand towels provided, pool has slippery stairs and bottom, not

pool has slippery stairs and bottom, not allowed to bring food or drinks to the hotel, no parking inside

some cups/plates etc in villa would be helpful when you have a kitchenette

the breakfast was very good

breakfast was fresh and delicious!

wifi only in common areas available

cooked to order breakfast consisting of eggs, fruit, toast, and coffee; free kayaks, free parking; perfect deck

stunning at night and infinite pool with a view was a treat

pool area and sundeck were also top notch

location is fantastic the sun decks the infinity pool the garden is magnificent

wonderful facilities to swim in their heated pool and in the lake

only netflix showing on tv (in case you would like to see the news etc), the pool was often full of leaves

they tried to offer a gesture by offering dinners and laundry service but then changed their mind that it was

be great if there was laundry service and more info posted about things to do and bus schedules

sailing tour on the lagoon free kayaks and paddling boards great food at the restaurant and great breakfast

the pool is small and a bit dirty, they should put an outdoor shower so people can wash away the solar

instead, we found ourselves in a place where the kids refused to sleep or take a shower as everything was so

lovely location near the bay, enjoyed using the bicycles and getting laundry done

they even did our laundry for us

whether it was extra towels needed , or the use of a kettle , iron, extra bottled water, or laundry services

with my stay of 5 days, the ladies offered to do my laundry which was a huge help

they had free laundry

cocktails at the bar are great

location was incredible with the bar serving cocktail with a nice view of the sunset the staff was very helpful

have a traditional lebanese menu in the restaurant bar food was

the walls between this and the other guests rooms, as well as the kitchen, are paper thin

the wifi connection in the room is very bad, it works only on some position with very bad performance

service, no wifi

the cocktails at the bar downstairs were amazing (try the tutti-frutti, it's sooo good)

it had wifi and was in bacalar

laundry service is very efficient and very reasonably priced

the hotel laundry goes all night and can be heard from the rooms

the laundry staff were outstanding, and the on-site service was prompt, friendly, and great value for

it seems people find it hard to dry their laundry quick enough for room turn arounds

wifi was terrible. rooms need some hooks or shelves to hang things

the pool was empty in the morning, so no swimming for the kids

view was stunning, the pool was great, access to lagoon, a great walk to the cenote for the day

the most beautiful view and access to the lagoon, great pool very clean

property is really outdated, the hotel has serious maintenance issues; broken stairs, pool with no filter, fences

friendly, the hotel is very old and it looks like it, no a/c, room dirty, and a big sign on the parking lot

like laundry service, organising boat, direction

he was able to get our boat tour booked and handled our laundry

authentic, the swimming pool was nice even if we weren’t at the hotest period of the year

and exhaust from nearby road, dark inside tents, chlorine in pool, dirty stinky hand towels, trashcans were hard

the pool is kept pristine and is a lovely feature, especially when lit up in the evening around all of

the pool was always clean and there are chairs to lay down and relax

the kitchen is clean, the pots and pans are in great condition, same thing for the silverware, plates

music all day till 10pm our room was next to laundry and kitchen clean up area noise till

at the pool, chill at the terrace

rated it a 7 only because the restaurant deserves it, honestly it deserve a 10 but the rooms and pet friendliness

there s a private parking lot and room has basically everything you need and you even get a small patio in

pool and common/chill areas are just so great to relax in

place was adorable, such a nice garden with pool, a (small) outdoor kitchen with some tables in the shadow

staff who helped with recommendations, lovely pool and outdoor kitchen area with everything we needed to cook

the kitchen could be a bit more equipped

shared kitchen is small and it can be very busy when the hotel is full, but other than that nothing to

the wifi was the best we ve ever had in mexico hotels

the ac worked great, and so did the wifi

location is perfect price is great too parking next to the hotel door

there is no parking lot

no room service. no space to put your things or dry the towels.