wifi is super strong

the wifi worked well and the room was clean and comfortable

the room i got was pretty basic, with the window opening indeed to the kitchen, but nicely decorated

when i asked about them (like the pool, coffee/tea maker, kitchen, fridge, etc

wifi was good and room pretty quiet

no laundry service,

only thing that would have taken this stay up a notch is to have wifi available in the room

the bar was just right for a pre-dinner snack and drink

you have to pay to get wifi in your room.

there is a parking lot across the street which they will guide you to

wifi very unstable

wifi, hot strong shower, very friendly and helpful staff, beautiful premises, very clean room and

excellent breakfast and lunch

wish the restaurant was open earlier for breakfast and stayed open for dinner

the breakfast each morning was healthy and delicious

breakfast was amazing

and wifi also seemed to turn off

no dinner, no laundry service, jacuzzi was out of service when we went

missed so much to drink coffee night time, we asked at reception at 6pm but they just said the kitchen was locked

the view is amazing and the breakfast was good

only the fact that the pool was closed by the time we stayed there.

the bungalow, the pool

cheap and quick laundry service

uncomfortable beds and pillows, no hot water, wifi didn't work

the wifi works everywhere in the property

the free wifi didn't work.

kind staff. nice place with tons of plants. good wifi.

was hot water, good wifi, a good breakfast, and daniel and his family were accommodating and friendly

the breakfast was great and the wifi was good enough for a skype call

wifi did not reach room

was friendly and attentive, there was free drinking water and in guatemalan terms good wifi

balcony room costs a little extra and just looks over a parking area

location,laundry

whole place needed a facelift, entranceway was piled with plastic buckets and laundry

good value for money, nice staff, laundry service.

and a big fridge, set back away from main road so a lot less noise ,hot water and in house laundry service

affordable laundry service

accommodating, helpful and always happy to answer questions, assist with arranging things like laundry and

breakfast in the morning was delicious, and the staff were all incredibly friendly and helpful

the wifi was almost completely dysfunctional

wanted a value stay for 2 nights, away from the bar scene, with a pool and a kitchen

pool area: there was a car parked in the pool area and there were no lounge chairs

they changed the wifi password for some reason while i was there

the breakfast included and that it is in a good location

location of our room at the end of the garden area) and i d of liked the option to do my own laundry as some

it has great laundry and good breakfast

kitchen that is kept clean, the staff is super helpful and friendly, and they even provide a laundry service

great laundry service

laundry service would have made it complete and the music can be quite loud (although we liked the

in fact they forced us to use their laundry service - which was expensive

i paid an obscene amount for laundry, 90+, where i have previously been paying 20 for the same amount

tried to charge my over $100 for a load of laundry- claiming the prices are in usd when nothing else in entire

you had to send your clothes to laundry to get them pressed

room service was also not good

the breakfast was served rather late at 8 am and not before that

maybe it was just that day and apparently bar in front gonna be demolished soon, so hopefully no more music at

loud music at night from bar above

loudly music from the bar upstairs

however, it was still loud, a bar above, loud people in the middle of the night going back to their rooms after

they helped us with arranging shuttles and offered laundry service

we had the best laundry service in 4 months travelling

the laundry service is very expensive, might be better to do it next

wifi didn t work except sat in certain parts of the corridor outside my room

the owners were very friendly and allowed us an early check in as the room was ready

wifi didnt work

couldn t connect to wifi properly there s no green are in front of the new building

poor wifi

the staff was helpful with setting up a jetski rental for myself to take my kids

the wifi was rubbish throughout the whole hotel so we needed the phone because we couldn t organise

clean rooms, good location, quieter location than some, restaurant on the property, did my laundry quickly

was very clean, friendly staff, good laundry service

quick laundry service

they also will do your laundry for a fee and serve a great breakfast menu each day again as an extra cost but

was very nice and helpful with any request from laundry service to transportation

the showers were good, the internet was fast, the bed was comfy and the breakfast was good!

breakfast was good. nice view from outside breakfast terrace. short distance to all facilities.

breakfast could improve a little bit

friendly staff, breakfast

location and breakfast

it offers laundry services and the stuff is friendly and smiling

-they also provide laundry service for an extra charge

the location is great, the laundry service was quick and clean, and the staff were friendly

the staff were very friendly and assisted with laundry and other documents that we needed printed

great value laundry service, comfy bed

very friendly staff, helped with a very efficient taxi and laundry service

overcharged for a load of laundry ($17)

free breakfast was delicious, staff was helpful and expedited our laundry, and it was a beautiful hotel

parking is around the corner in private lot

hot water was strong and wifi was just okay but better than most parts of guatemala

really clean, hot water, parking available, and there s a possibility to do laundry, which we used ;) it

breakfast, lunch, dinner and laundry available

laundry service

they did my laundry for me for 20 quetzal us and hung it up to dry and everything

hostel offers reasonably priced japanese food, laundry and even printing/copy services

i like the location and the view. cheap laundry service.

kids crying in the morning

if you have kids, they have an excellent play area, including trampolines and playsets

the ease of parking was also great

if you have kids, they have an excellent play area, including trampolines and playsets

very difficult to sleep with the hotel generator, local traffic, hotel moving laundry in the early hours etc

wifi, free secure parking, comfy beds and good hot water pressure, helpful staff, great ac, good laundry service

clean, great location. staff was super friendly. great pi for families and kids!

excellent location, clean, has a gym, everything we needed.

the big plus for us is the kids' club on the weekend, including an open-air movie night with popcorn on saturday

have laundry services onsite

we got our laundry done here with a 24-hour turnaround

the wifi didn t work well in the room

location is close to where to take the boat. friendly staff. free parking.

i felt safe using the parking as well

the hotel was very clean and the sunday breakfast buffet was fantastic

location is good near the lakefront, and breakfast is included which was good

wifi connection working perfectly from the room, so could join an online session

rooms, lovely toiletries, fabulous complementary breakfast, beautiful planting made the hotel very relaxing,

location, value, views from property third level terrace, breakfast, overall it was great

beautiful views of the lake and volcanos, great breakfast, lovely pool and terraces to relax

parking, staff ud83eudd47, balcony and pool.

parking, close to where we wanted to go walking distance stores, restaurants & attractions

so you get restful sleep, the breakfast was one of the best we had

wifi was not working until i restarted the router outside the room

too much noise from the parking lot that is in the back part of the hotel

there was no fridge even not in lobby and also swimming pool is not real fyi

had issue with the water not working for a day, and then the wifi not working- though the staff were very helpful

wifi was weak

for example the pool has a price to use

terrible wifi and cel service

wifi didn t work

lots of daily social activities (some paid, some free), the vibes are super chill, there s a laundry service

no laundry facilities

the family dinners are a must :) laundry service is good and fast (external lady)

s very clearly mentioned everywhere on their website, but there s only wifi in the common area patio

wifi is only available in the co-working area.

laundry service, very expensive.

lastly, the laundry service at the hotel was really expensive

not far but you have to take a tuc tuc to get there. the thermal pool was not very hot.

el wifi funciona bien y, en general, ofrece una buena relacion calidad-precio

the breakfasts were delicious and at night you can't miss the fireplace in the dining room which is perfect

lee and elaine will let you do a load of laundry in their washer

the outdoor kitchen was perfect

nice furnished kitchen area with patio

you have your own private garden with picnic table and lounge chairs, a well equipped kitchen to do some cooking

the kitchenette is not particularly usable unless guests plan well in advance, as the property is quite

accommodating they graciously upgraded our room before we got there and even helped us with laundry

the hotel also arranged for a great couples massage, laundry service, and a private boat tour of the lake

it was very windy and i got up at night to close or lock down doors, even outside in the spa area, because all

the breakfast food and portions were quite generous

breakfast, typical guatemalan, was delicious and very fresh

breakfast could be enhanced and food menu changed from day to day.

we particularly liked the upper house rooms with your own pool area

need to have someone available at the pool upstairs so you can easily have a drink with that amazing view

- absolutely incredible, breathtaking, tranquil from most of the points in the hotel: restaurant, pool area,

we stayed on the higher level rooms located 150 steps up, near to the infinity pool and jacuzzi

fast same day laundry everything is good

wifi in my room it pretty weak.

didn't like that there's no room service

served us room service dinner even though we got there late and the kitchen was almost ready to close

the bar is a steep stair climb from the water and there is no drink service in place for guests who are

you can t use the kitchen, you even have to pay for boiled water if you are wanting to make a tea

the wifi didn't work at all while we were there

to use the kitchen to cook meals, incredible lounge area with exquisite view and lake accrssibility

the kitchen is very dirty

great wifi connection

on top of everything, i would be remiss not to mention the pool or the breakfast, which were huge selling points

room was beautiful and we had a good time at the pool

the breakfast was delicious (please get the chilaquiles)

i looked forward to coming home each night and relaxing in the pool and room

and the breakfast was sooo good

breakfast was good as well

although two people are doing their laundry in the lake, it is crystal clear water

beers expensive in the bar onsite

unlike many hostels, there is a restaurant and a kitchen

early check in

wifi a bit weak

the breakfast that is included is great, especially omelette

also the breakfast options were nice, though the service was slow

staff were very friendly, included breakfast was wonderful and huge - just note that a drink is not included

free breakfast was plain and it was deliciously filling

great breakfast

was the cheapest accommodation in town and included a delicious breakfast

value for the location, free breakfast & kitchen facilities

very nice experience, the staff was always very friendly, the breakfast delicious, the garden very nice and the

breakfast, staff, and facilities were amazing

the free breakfast (eggs, pancakes and banana) was very yummy, and the coffee always hot and fresh

they have a jacuzzi, offer laundry service and help you with tours

too bad the rooftop is only used for hanging laundry as it has a great view

the staff are fantastic, so friendly & helpful nothing is too much trouble, did our laundry for us for a great

we also had laundry service done for a great price

the pool was clean and really refreshing on hot days

there is a laundry facilities, massage, salon, and tour companies very close

it was clean and nice, the breakfast was really good.

is very good value for money, clean and nice rooms with great breakfast

they have a restaurant lake front and they include the breakfast in there as well, super nice

place with delicious breakfast, clean nice rooms, and nice roof terrace

also the laundry service was nice because they don't use a drier but let it sundry :d

good, nice service, laundry

laundry service returned quickly and smelling lovely

there was a gym on the roof where there was also a great view. great laundry service too.

super pleasant - excellent service, great recommendations, superb morning sunrise tour, arranged laundry for us

as a 5 star hotel which is not for the following reasons: - no amenities - poor wifi (doesn t work on terrace

homemade breakfast on the top deck was great!

loved the place, very organized, nice breakfast and great staff

couldn t believe my eyes as i ate breakfast

breakfast was good, it was the same thing both days we were there but it did the trick

from the terrasse hammocks spacious room staff so friendly & organized laundry for us lots of free

nice breakfast, free purified water, great location

breakfast is simple but good: pancakes, fruit and coffee or tea

good breakfast, the very best location, 5 minutes max, walking from where the boat lets you off

although it wasnt mentioned on the page, breakfast was included

they also offer a laundry service in the little shop at the bottom

tienda next door does laundry

good laundry service available too

best view ever. super chilled rooftop terrasse. very cheep laundry

the staff were really friendly & provided a laundry service

laundry facility at your doorstep at a great

also there was wifi up until the exterior of the hostal near the lake which was nice

wifi wasn't strong

large room, good breakfast, reliable wifi, great lake view

i was to leave very early so they cooked my breakfast the night before to accommodate

m a solo traveller and wanted some time alone so i enjoyed it, also the breakfast was good (eggs, pancakes

the breakfast area was not really clean, and overall the place looks a little run down.

i dropped my laundry at 9pm and got it back at 9am next morning

was good, the rooms were clean, the view is fantastic, and seeing the ladies bathing and doing laundry below

single moment was totally amazing, the room service was very good, the food was unique and really tasty, the

amazing staff and great pool

t think of anything, sometimes i think the music by the swimming pool was a bit too loud, like it was difficult

the laundry facilities don't work

with lake view and reggae music + good pricing, great value for money + some services like laundry (separate

rooms with a decent shower, friendly staff, cool breakfast changing every day, at the food court which also has

ideally located just near the lake and close to the town centers with bars and restaurants + breakfast included

there is a kitchen, and even though it is a little bare-bones, because the hostel is so small and intimate, i

check-in, rooms, laundry service, room, bed comfort - no complaints whatsoever

super helpful and kind laundry service q20 per kilo

they can also book tours for you and they offer a laundry service

good wifi

wifi was a bit spotty in places.

), use the canoes and there is also a laundry service

i had my laundry done and they lost 2 of my favorite garments

a bad experience with the hotel doing laundry

com had laundry services listed in the facilities however when we asked one staff member they said there

the wifi also did not work at all in the rooms, this could be due to fact our room was at far end so