clean, new amenities, good wifi.

no cups or pans to utilize kitchenette

it has a security camera watching the parking lot, so pretty secure

breakfast time (7:00 am) too late for me

the spa los arruyos, which is part of the hotel was definitely a highlight of our stay

food was good but pricy, the poolside bar offered met nachos at 20 usd for a less than special plate of cheese

the views, the pool, the spa.. the restaurant , the distribution of the property

the pool was dirty

we were in the lower level next to the swimming pool and we could hear people passing and taking as well as

because we were only staying overnight we had not time to try out all the facilities but the pool looked

it needs some upgrades and the bar and food were mediocre

pool needs to be refurbished, many opportunities

they did loose my laundry however found it next day

it was good service and breakfast was good and great persons.

no food no mini bar goods nothing to eat

very good location. easy to find from the aiport. gym machines are new and easy to use.

wish i had a great breakfast

there is a small gym, good and rich mexican breakfast, clean rooms and a small supermarket around the corner

good location near the airport, free parking and good and helpful staff.

location and breakfast

breakfast was way better than what you would expect from a place this near to the airport

shuttle availability could be improved, i did not know we had to get reservation for that even if

infrequent airport shuttle bus service

every half hour shuttle from and to the airport

their chilaquiles breakfast is superb

my kids ended up with a lot of bites in their bodies

staff's attention. shuttle to and from the airport

breakfast absolutely not up to the standards

location, friendly staff, dining options nearby and free parking.

room service was closed at 8 pm.

location, really near the airport and they also have a shuttle to it (every 30m ca

location and shuttle services to airport

they offer free shuttle to and from the airport, small breakfast included

i reserved, their site said that they had a secured parking lot which was extremely important for us

they offer free shuttle to and from the airport, small breakfast included

the breakfast was really bad and my laptop wouldnt connect to wifi

proximity to the airport and the available shuttle transportation to the airport

the breakfast and on site restaurant was very good. room service was also available until 11pm.

no pool , and breakfast time ends too soon 10am it's mostly for early birds and business

property, we sat by the pool to rest after a nine hour road trip and enjoyed the peaceful environment

location, good breakfast and nice, spacious room.

gym with low equipment and impractical pool

no cable, wifi was very slow, no smart tv, breakfast was ok but not great

nice swimming pool, nice breakfast . clean rooms and clean bathrooms.

pool it's not heated anymore, also, they need to check the behavior around the pool, unfortunately

pool

indoor pool, no matter how the weather is, you dont have to go out to the hotel to enjoy it

nothing around, laundry closes on the weekend

there is not room service or agreement with any local restaurant for food deliveries after

cost for a pet ( travelling with a dog) at check in is a bit on the high side 350 pesos per night plus 1000

$350 charge for pet too high

very comfortable beds and really good breakfast

security you had on duty on the night of the 14 was veryvery rude, and i also was charge for my laundry

hotel is near a comercial plaza, the pool is perfect size, the only problem is the room some rooms looks damaged

pool

location, room service, housekeeping

cleanliness of the property, and the service of the staff, specially of our room service lady martina

staff is slow - check-out, getting laundry took way too much

they speak english but the room service didn't speak much english

breakfast buffet was a bit limited and i ordered room service one night and it has a little to be

breakfast buffet was a bit limited and i ordered room service one night and it has a little to be desired

people serving on breakfast, i assume this is due to the pandemic and the precautions that are being taken, so

kids love it the breakfast and the kitchen staff really nice

the hotel is very close to the airport and the free shuttle was timely.

restaurant food is not good and pool has no lounge chairs

pool was dirty and closed for my boy for some hours. the other days everything was fine

very friendly staff, clean, right next to airport, fast free wifi, great value.

the airport shuttle is a plus, including the driver was very nice, also the breakfast was good much better than

stuff and shuttle was great

room isn t spacious; no fridge in the room ; whole building is outdated; the shuttle bus doesn t come to

good shower, shuttle service and swimming pool

i loved the breakfast because it was real food, not just toast and cereal

misleading information about free breakfast with reservations

i requested a shuttle from the airport to the hotel and they were there within minutes

liked that it has 3 restaurant options nearby and the ease of shuttle to the airport every 30 min

pool is closed.

i asked for bottled water with my room service and they said they didn't have any but would try and find some

great beds 24hrs shuttle to airport

nice and comfortable rooms, clean, good breakfast, closed to the airport, but quiet

also, free shuttle to the airport, with a good selection of stores and restaurants beside the hotel

wifi is not working well

location was nice breakfast was one of the best i have experienced

new hotel, clean and safe place, room is small but everything you need incl. parking

associates shower was spacious shuttle

layover with a very early flight so we appreciated the proximity to the airport and the 24 hour shuttle service

was great, they also had shuttle service that could take us up to 10km around, i liked that

location, comfort, and last minute availability. the hotel also offered airport shuttle service

the location the gps told me wasn't the correct one and the hotel parking, very limited

we were not given any wifi

wifi is slow

looks like it was going through renovations amenities were not available for example the gym

the location the free parking.

parking breakfast staff people ac super cooli will be back pretty soon

breakfast and comfortable beds

paid for breakfast using booking but something went wrong and i pay at the hotel for

breakfast wasn't included and it was quite pricey for mexico (almost $200 usd)

location and facilities from parking to hotel

good breakfast

parking

location atmosphere price breakfast

wifi connection is good

the breakfast in the mornig..good food

continental breakfast, coffee was horrible it seemed like they added the whole can of coffee to brew

i would say the breakfast was good, also the gym.

parking could be more secure but they were doing some renovations at the moment

indoor pool and the cleanliness of the rooms

gym and pool are always very clean

parking is convenient, staff is great, breakfast is delicious, building and rooms are clean

breakfast quality was good

they've got a solid gym, a small outdoor basketball court, and a small outdoor pool

they've got a solid gym, a small outdoor basketball court, and a small outdoor pool

the rooms on the homewood side have kitchenettes and feel a bit nicer

they've got a great breakfast spread and the dinner options have all been great, along with the happy hour

poor shuttle bus service not 24/7

breakfast was good, i think it can be somewhat better, but the room, the room was great, very comfy

as son i exited my car the security was asking if i really needed to park on a handicap parking space

overall cleanliness excellent breakfast buffet!

shuttle picked us up at 1am

pool and cardio items, cleanliness and comfort was great

booked this hotel because of the airport shuttle service and it was excellent

24 hours room service which was great especially after traveling for so long

the hotel needs a bit more parking space.

the swimming pool was closed which was a shame.

did not like that it was my first reservation with booking and i did not pay attention the pool was closed for

the breakfast and coffee were really good.

no room service 24 hrs, no iron or iron table, no coffee supplies.

the breakfast buffet was a real buffet with different types of fruits, juices, drinks and real mexican

location was nice and easy to find, they also validate parking

breakfast everywhere have sausage and scramble eggs, here not, you need to pay for an omelet or

breakfast was good, staff members helped you out with it.

the breakfast is good, they have free parking the location is very good.

the free breakfast hours were a little too short.

and the breakfast was very delicious

its awesome to have a green space and pool indoors regardless of the city weather conditions

carpets, repairs and patches are also very clear to see, elevators not working at a 100%, and gym equipment out

pool and lobby under construction

breakfast was exceptional, the service by the breakfast staff was great

the pool and gym

internet (wifi) signal in mu room was weak again

parking button was not working and my husband got shocked when he pushed it but they fixed it right

room, dining room, meals, friendly staff, pool, gym

beds were super comfortable, the bar in the hotel is a plus

they charged me a laundry service two days after i checked out....

ordered extra breakfast and half was not

price meets quality. located in quiet area. convenient parking.

continental breakfast was included and good. the staff was extra friendly.

there is a pool and a playground for the kids

next day, i wake up to loud noises from upstairs, it sounded like the laundry room, then i hear dripping noises

service at the pool was quite poor and took a long time to arrive and charged us 2 extra beers that we didnt

strong wifi signal

pool are. not satisfied news more attention an how to be used. family or couples.

there was no hot water for the first 2 days and the pool was dirty

the free laundry

the complementary breakfast is good and tasty

hotel has a good breakfast and location is perfect

the location and the breakfast

breakfast

not working properly uncunfortable mattress dirty carpet wifi at room poor signal brrakfast not

hotel in monterrey wifi is fast, room is spacious you can use dollor in hotel so it's not necessary to change

didn t like that during the weekdays they don t clean the pool

setting of the facility is suitable for business trip men, i could use my nb on a desk and the wifi is stable

water in the pool was freezing

no restaurant or pool, it was all being remodeled.

for the extra towels for my kids they took forever pillows and mattresses were the worst i have had in years

dislike that the restaurant was under construction , and also the swimming pool was too small for the people

some rooms have bad wifi signal, some rooms need improvements and the gym could be better.

was no a good wifi signal in the room i stayed originally

loved the view from my room and that there was roof top over pool

pool was cold, we had to stay at the jacuzzi all the time

pool and location

it has a pool and a gym, you just need to let them know when you would like to go to avoid crowds due to covid

breakfast was decent

and foremost the wifi is horrible, i had no reception the whole time i stayed and the staff was not able to help

it had garage parking and close to shopping!!!

excellent customer service andi liked the gym and swimming pool

my laundry ticket was changed and they tried to charge me more than the price of dry cleaning a formal

staff were unable to help me with simple requests (tourist information, laundry services)

the rooms are big, the staff are very nice, the room service was great

girls at the starbucks bar are rude they need a little more training

no alcohol in the room. you can't bring everything from outside and hotel bar close early too

kitchen facilities poor

good parking, you will have to park on the dirt, the rooms were dirty, hair on the beds and restroom

kitchen counter was very marked and roughed up

wifi

selected this hotel because of the kitchenette, but there was nothing in it (no dishes/cutlery, etc

the facilities are awesome, with gym, sauna and pool that made my dad very happy (he s always looking to work

the location, the bar and the history of the hotel

meals room service ends up early every day

the facilities are awesome, with gym, sauna and pool that made my dad very happy (he s always looking to work

extremely friendly & helpful staff, comfortable bed & room, nice gym, pool, good breakfast in amazing hall,

equipment in the gym did not work properly

pool and rooms excellent

piano bar area was closed, not even allowed to walk in and sit, not to drink just to hang for a while

indoor swimming pool with templated water which is awesome and there is plenty of underground parking space

they have a buffett breakfast everyday with authentic mexican food

the wifi was really fast - i actually regret not checking it - but that gives you enough

i'm not too sure about the parking rules since i don't own a car in mexico, but the first floor looks like a

wifi was not working in the

room too cold for me. no way to control temperature. wifi very poor.

wifi wasn't working this day, and the cleaning woman didn't know anything about the internet, so i

the wifi was very good when working (90% of my time there in 3

laundry is delivered in the evening of the same day (very convenient)

additionally, i did laundry service and apart from being extremelly expensive they lost some of my clothing

they said they'll give me complimentary laundry but charged

could not be controlled from the room, had to seek hk help the laundry service is sloppy

bar , workers didn t had no idea how to make an old fashion

despite the listing there is no laundry service at the hotel

the wifi is really good and i can't wait to book here in 3 weeks

the wifi did not work, the bathrooms were dated and did not flush without pulling the valve, two had

poor parking

wifi route cofiguaration need update

rude staff bad wifi dirty room many cockroaches

the location was nice and the entrance of the hotel was nice. the parking was safe and gated.

of a tv not functioning but, only replied that it was noted, never got fixed, they only had one breakfast option

prefer a self-serve breakfast.

old beds but good free breakfast

bed bugs, we had to shorten out stay and wasted a lot of time and money for laundry!! beware

the wifi and power were not always running, breakfast was not of good quality

breakfast was very

the continental breakfast was only fruit, juice and coffee

weren't enough towels, hallway noise, the breakfast had a schedule of 8am and thr were not ready and the coffee

the worst, i ordered the laundry service for two white social shirts, they brought me yellow shirts

the swimming pool

pool area (the reason we rented here) was too small

acces to parking lot is hide,, it does not have a good sign that shows the entrance

the swimming pool is small and is being shared with another hotel.

attention were great, love the cleanliness, the view, we feel pretty safe in that location, the parking lot, we

parking is very uncomfortable

we needed to ask for the towels, parking lot is complicated

wifi was good but had a couple spotty

the bar don't have any kind of liquor

poor breakfast

breakfast included was more of cortesy coffe for two hours

location and good parking, good restaurant. nice personnel.

limited parking. no coffee in room.

breakfast is basically a french toast, coffee/juice and yogurt for the included breakfast rate

need to improve room service, no tv remote control, towels and coffe in room.

the amenities are like the laundry room was exactly what i needed

really enjoyed the variety of breakfast choices each day

the pool was beautiful

personnel, bed, breakfast none

the room is pretty well, the bed is comfy. we sleep good. parking is free

a great advantage was the possibility to do laundry in the hotel's laundromat

very great hotel, with pool and gym

the beds were comfy and clean. breakfast, when not too busy, was great.

nice and modern gym and pool

for pets is next to the freeway and the cars drive fast and close to the sidewalk, not enough grass and

nothing work, nos did the laundry or the box

it was clean and having complimentary breakfast is the best. great location too

te facilities are pretty old , there were not enough blankets, the included continental breakfast it

the breakfast was the standard continental and very good.

great staff clean room simple breakfast

food , not very helpful girl at breakfast .

shocking breakfast , no tea , orange juice dispenser not working

the breakfast is not good, and the area wasn t clean

the breakfast

we tried to get a drink at the bar but they were closed for the evening

pool was dirty

is suposed to be pet friendly but the restaurant is not

the facilities and the location... we wanted a good indoor pool

breakfast menu could be a little better.

zone , so it is very busy and not that clean, there is also homeless living outside at nights wifi is not stable

also, they were building the new parking lot all night outside our window, we didn't manage to get any

noise from multi-level parking lot just outside my window. ask for another side rooms.

wifi could have been better

is a parking lot one side of the hotel, no noise but when you try to get a view, the parking lot its

is old, the room is ugly, the window was small in the corner of the room with the view to the parking

like the fact that the kids could not use the pool do to how dirty the water was, over-priced restaurant location

to close to the swimming pool could hear kids yelling

wifi connection

wifi in the room did not work

nice & well maintained property with onsite bar & restaurant

breakfast portions where poor, the breakfast dishes where not good tasting, and the room that they

breakfast was minimal just a little eggs and beans with no juice or anything offered for our two

breakfast service was great. sad to say ,but no towels and the hotel lost my reservations.

wifi is good,and hot water

great location comfotable big room, nice simple breakfast

they charged us 60 dollars for laundry. racism

we also used the hotel s laundry service, but our clothes were returned only partially dried, forcing us to

the gym was nice w/ modern equipment

we didn't have time but they do have a restaurant, pool and gym on site

clean, very friendly staff, prices fair, beautiful mountain view, quiet, good beds, decent gym and pool,

breakfast, staff, rooms, everything was great but you ll should put a fridge on the rooms.

the reception and breakfast areas were nice. it was a nice surprise to find a safe in the room.

leaking air condition, had to pay extra for dental kit, wifi does not work on phones

another better hotels offer breakfast included and the same price, not only coffe and bread.

the breakfast that is included is very simple.

guys in restaurants was so helpful. good breakfast.

wifi was not working.

i love the breakfast

24 hour room service is not available

breakfast was included and there was a great selection of everything (waffles, toast, cereal, eggs,

wifi is never working i stay a lot in this hotel and wifi it's the only thing that does not work

wifi did not work for me six days, tablet or laptop

didn t like the parking

need it some attention looks bad, wifi is garbage i been in this hotel 3 times and will be the last the 3

a/c was very good, tv was okay, wifi was pretty good for my room, but i didn't try streaming anything

there was a nice, warm friendly vibe kind of hipster, with young families and kids in the lobby area plus a

pool closed

location and free breakfast for the kids

but room service was available

we were told they were pet friendly as we were traveling with 2 small dogs