one exception: you don't have to ask to clean the swimming pool which has to be clean late at evening because

breakfast was awesome, the room was cool and confy, the bed great, bathroom relaxing, the staff

husband loved the breakfast he was really happy that y'all had a buffet, location was excellent it was really

cleanliness & good breakfast

when i requested ice through room service, i was told i would have to walk to the bar/restaurant and get myself

awesome staff. free airport shuttle.

lovely comfortable beds, very clean environment, excellent breakfast, extremely helpful staff

complimentary shuttle services which is a great bonus for non spanish speaking travelers

gym need to be upgraded

was very clean, beautiful rooms, swimming pool big, excellent food and nice people on the reception

layover with a very early flight so we appreciated the proximity to the airport and the 24 hour shuttle service

location, comfort, and last minute availability. the hotel also offered airport shuttle service

the location the gps told me wasn't the correct one and the hotel parking, very limited

was great, they also had shuttle service that could take us up to 10km around, i liked that

associates shower was spacious shuttle

new hotel, clean and safe place, room is small but everything you need incl. parking

as son i exited my car the security was asking if i really needed to park on a handicap parking space

overall cleanliness excellent breakfast buffet!

poor shuttle bus service not 24/7

breakfast was good, i think it can be somewhat better, but the room, the room was great, very comfy

they've got a solid gym, a small outdoor basketball court, and a small outdoor pool

the rooms on the homewood side have kitchenettes and feel a bit nicer

they've got a great breakfast spread and the dinner options have all been great, along with the happy hour

they've got a solid gym, a small outdoor basketball court, and a small outdoor pool

the parking process.

the airport shuttle is a plus, including the driver was very nice, also the breakfast was good much better than

i loved the breakfast because it was real food, not just toast and cereal

good shower, shuttle service and swimming pool

to the airport; need to request the shuttle over the phone after clearing baggage claim, etc

and great breakfast

location was nice breakfast was one of the best i have experienced

and a convenient store few buildings away, so this compensates for the non-availability of room service and

great beds 24hrs shuttle to airport

location close to airport, nice and clean room, good breakfast, nice staff

nice and comfortable rooms, clean, good breakfast, closed to the airport, but quiet

misleading information about free breakfast with reservations

the room service food was good and speedy

the shuttle service was reliable to and from the airport

no access to swimming pool for repairs

food for breakfast was varied and delicious

kids running around unsupervised being disruptive to other guests

my in laws and their 2 kids (5 and 6 year olds) were told they were out of rooms with double beds and almost

gym was not being managed. and the water was bursting out from the tab

the pool was dirty and shallow, the gym can have more equipment

clean, good space, good airport shuttle, they pick me up in minutes after calling them.

nothing around, laundry closes on the weekend

there isn t room service

the bed was good, and the breakfast

was excellent and the breakfast was delicious

very comfortable beds and really good breakfast

nice little pool and outdoor area for warm days and a small but practical gym for a speedy workout on

property, we sat by the pool to rest after a nine hour road trip and enjoyed the peaceful environment

kids liked it and the staff was very helpful

awesome breakfast. awesome room. awesome amenities.

friendly staff. room service 24 hrs. free transportation to airport.

i reserved, their site said that they had a secured parking lot which was extremely important for us

they offer free shuttle to and from the airport, small breakfast included

attention, service and breakfast

proximity to the airport and the available shuttle transportation to the airport

excellent breakfast and quick response in room service

breakfast absolutely not up to the standards

location, really near the airport and they also have a shuttle to it (every 30m ca

location and shuttle services to airport

the continental breakfast has good options and the service is also good

the indoor outdoor pool

front desk or shuttle driver does not speak english

every half hour shuttle from and to the airport

the shuttle don't service the last flight 23:30.

breakfast!

contacted the property through the booking messaging system to arrange the shuttle and i never got a reply

while waiting for a taxi, i saw their shuttle bus in the parking lot

airport shuttle is not available all the time we had to catch a taxi from there to the

shuttle from the airport so the taxi cost is expensive for such a short ride

i interacted with was helpful and attentive, from providing clear instructions to assisting with room service

location and breakfast

breakfast and comfortable beds

good breakfast

gym was quite small, with few equipment

breakfast wasn't included and it was quite pricey for mexico (almost $200 usd)

the highlight was definitely the breakfast it was incredibly generous and included steak and other items you

parking

wifi is slow

looks like it was going through renovations amenities were not available for example the gym

wifi is very slow

parking breakfast staff people ac super cooli will be back pretty soon

they did loose my laundry however found it next day

hotel didn t have room service

parking arrangement for my car was not comfortable the price quoted by booking

next to the airport, nice clean rooms, outstanding breakfast and a happy staff

and her (better than my spanish) broken english managed to order exactly what i wanted for room service

security you had on duty on the night of the 14 was veryvery rude, and i also was charge for my laundry

i couldn't find the swimming pool, nor signs to lead me there

told by the staff that there was taxis to take us to the stadium, so we wouldn't have to find parking during

is a fiesta inn standard hotel, nice pool area in a busy town area, the rooms are nice and rather big, comfortable

the kitchen in the lofts is nice to

staff is slow - check-out, getting laundry took way too much

breakfast and fast wifi

was no water in the gym and unfortunately they don't have a real business center

breakfast buffet was a bit limited and i ordered room service one night and it has a little to be desired

very nice employees and fast room service.

besides,the wifi signal in room is very bad

gym equipment n pool was dirty, n no heated pool either

wifi was horrible very poor connection the tapestry in the walls is really not the best, makes the

gym equipment n pool was dirty, n no heated pool either

is no wifi

it was a laundry bag hanging with a picture of a suit

we were told the parking was secure but the gates opened for anyone and there were two restaurants adjacent in

convenient location, decent parking

i like their services, breakfast, and shuttle facilities

wifi didn t work

they charged me a laundry service two days after i checked out....

there is a pool and a playground for the kids

there is a pool and a playground for the kids

left your place is so good little more fitness not towels on swimming pool

just the problem with tv and wifi

continental breakfast, coffee was horrible it seemed like they added the whole can of coffee to brew

location atmosphere price breakfast

need a lot of training are slow and they never make eye contact looks like you re dealing with kids

parking

wifi connection is good

gym and pool are always very clean

the fitness machinery in the gym does not work well.

bathroom pretty old, pool was very cold also my eyes get irritated in the pool

gym and pool are always very clean

the pool is small

lot of parking spots close to your room

staff slowed kids to run up and down the hallway at 21:00, not an appropriate hr for noise

the pool area is not well maintained the tv cable is very limited

bed was comfortable, shower was great, tv had multiple channels and wifi was fast

3) beds were very comfortable 4) continental breakfast is good

the location was good. the room spacious and clean. parking lot and swimming pool available.

extremely bad smell room old plumbing swimming pool dirty air fan on toilet super noisy broken

great location and good parking lot

location was great , breakfast was ok

parking right outside your room door

draught beer at the bar instead of bottles.

personally loved the breakfast that was included in the package

the gym equipment was in good working order and the poolside was always clean

room service was quick

only thing that i didn't like was that i paid for a room with breakfast included but at the time we were there

internet (wifi) signal in mu room was weak again

gym , swimming pool and location

they have good wifi and save parking. there's also a little ceasers and a oxxo right across.

i like that it has a bar and restaurant on the entrance

sink and shower in the room had a bit of a drainage smell, the pool needs keeping up, the tiles are coming off

clean and comfortable rooms. nice bathrooms. easy check in. safe parking.

wifi tv

parking spot just front of my room

no wifi in the room no english speaking no device for heating water no resturant around

the pool was not clean

good breakfast, clean, easy parking

breakfast staff were very friendly

the breakfast eggs were to dry no flavor, i was expecting a variety like bacon and eggs, waffles,

good breakfast, clean, easy parking

breakfast buffet was repetitive and limited

also the pool and gym (the whole 5th floor) is disgusting (planned to use them but we did not)

rooms was clean but noticed the pool area wasn t the cleanest

was right across the street from cintermex/fundidora and they had a gym, swimming pool and large screen tvs

the wifi was slow all the time, i guess they need to work on this

the swimming pool.

setting of the facility is suitable for business trip men, i could use my nb on a desk and the wifi is stable

hotel in monterrey wifi is fast, room is spacious you can use dollor in hotel so it's not necessary to change

not working properly uncunfortable mattress dirty carpet wifi at room poor signal brrakfast not

location breafast was good nice pool

didn t like that during the weekdays they don t clean the pool

more variety of breakfast. one hour early free transportation to the tec of monterrey

the breakfast is good, they have free parking the location is very good.

the breakfast is good, they have free parking the location is very good.

the continental breakfast is very

small room, low breakfast, bad soundproof high price, weak wifi, noisy ac.....

the location was nice and the entrance of the hotel was nice. the parking was safe and gated.

old beds but good free breakfast

come here if you want wifi

breakfast is only coffee and we come not top late

the hotel has not wifi and the staff is rude

the wifi was really fast - i actually regret not checking it - but that gives you enough

i'm not too sure about the parking rules since i don't own a car in mexico, but the first floor looks like a

wifi was not working in the

bed bugs, we had to shorten out stay and wasted a lot of time and money for laundry!! beware

was very friendly, from the parking lot security staff, front desk, waiter, ballet they were all awesome

the breakfast is simple and there were some things missing. the pillows in my room were not good

wifi big room good room service

room was comfortable, basic breakfast, 24hr reception.

nothing work, nos did the laundry or the box

great staff clean room simple breakfast

te facilities are pretty old , there were not enough blankets, the included continental breakfast it

the breakfast was not that good, it was just okay

it was clean and having complimentary breakfast is the best. great location too

wifi is never working i stay a lot in this hotel and wifi it's the only thing that does not work

need it some attention looks bad, wifi is garbage i been in this hotel 3 times and will be the last the 3

wifi did not work for me six days, tablet or laptop

didn t like the parking

a/c was very good, tv was okay, wifi was pretty good for my room, but i didn't try streaming anything

pet friendly hotel, big plus

staff courtesy and assistance, parking and security, room service.

milk was warm temperature extra charge for an omelette heavy food for breakfast not good swimming pool

friendly staff, bed confortable. free underground parking.

breakfast, last time i came in june they has more variety and servers

zone , so it is very busy and not that clean, there is also homeless living outside at nights wifi is not stable

breakfast is basically a french toast, coffee/juice and yogurt for the included breakfast rate

breakfast was poor, that is not a breakfast

bad neighbourhood so would have been more relaxed about my car in the parking area

limited parking. no coffee in room.

wifi

morning breakfast too much crowded, no place where to sit, it necessary to re think this area

wifi wasn't the best in the room, i visited the hotel before and the twin rooms had much better

breakfast only included fruit, coffee and bread

everything .good price. excellent management. good breakfast i love everything

breakfast was included, but it was very minimal (just drinks, bread, and a bit of fruit), and one

not working, no hot water in the shower, the sofa was broken, strong smells in the restroom, poor wifi

is only a few parking spots, but they're inside a garage, so that's a good thing we were lucky to get one, and

breakfast and service availability no laundry rooms was available nor the food was

laundry service was not available too during my

no wifi for cell phones.

room service was delicious.

wifi did not work at all even though i had to work

the wifi was very good when working (90% of my time there in 3

room too cold for me. no way to control temperature. wifi very poor.

wifi wasn't working this day, and the cleaning woman didn't know anything about the internet, so i

despite the listing there is no laundry service at the hotel

the wifi did not work, the bathrooms were dated and did not flush without pulling the valve, two had

wifi route cofiguaration need update

poor parking

any light in the room wifi didn t work, unfriendly staff, hardly any water from the shower

next day, i wake up to loud noises from upstairs, it sounded like the laundry room, then i hear dripping noises

the gym and pool facilities are also unmanned and under equipped

room attendants were rude and room service was horrible

gym is small but it has enough machines for cardio and weights

pool are. not satisfied news more attention an how to be used. family or couples.

the free laundry

the breakfast was lacking in variaty, there weren't any options for vegetarians.

the exceptional breakfast

delicious breakfast. loved the chilaquiles!

breakfast

wifi codes changing daily basis

it has a pool and a gym, you just need to let them know when you would like to go to avoid crowds due to

couldn't use the pool or gym

breakfast option at the bar is below average

no elevator in parking lot

laundry service

the laundry service

super clean nice staff good breakfast lots of things inside the room

the front desk staff and the guard at the parking lot

of limits as they had it closed and the disappointing fact is the internet had a problem, so the wifi was on

traffic noise whereas the backside is more quiet with a view and very close to a multiple floor parking lot

is a parking lot one side of the hotel, no noise but when you try to get a view, the parking lot its

noise from multi-level parking lot just outside my window. ask for another side rooms.

also, they were building the new parking lot all night outside our window, we didn't manage to get any

is old, the room is ugly, the window was small in the corner of the room with the view to the parking

staff were unable to help me with simple requests (tourist information, laundry services)

my laundry ticket was changed and they tried to charge me more than the price of dry cleaning a formal

in times of covid short hands you , the restaurant was closed room service was available, problems with the

location, breakfast, big room, good tv amazing view

breakfast choices and cousine can be better and of higher quality

kitchen counter was very marked and roughed up

good parking, you will have to park on the dirt, the rooms were dirty, hair on the beds and restroom

no problem with the parking, enough space

no wifi, thermostat

kitchen facilities poor

the facilities are awesome, with gym, sauna and pool that made my dad very happy (he s always looking to work

the hotels outside appearance and lobby were very classy. they have 24 hour room service.

wifi

gym was well lit with natural light instead of the usual hotel basement

very friendly staff, close to restaurants, easy access to parking

price and breakfast buffet kids not included

large room, good breakfast for extra pay (not the one included), valet parking.

above ground and underground parking with valet service if you like

bar person struggled to keep up serving our group and another group and it took at least 20 minutes

i could hear clearly the noises from the kids playing in the pool until almost midnight

wifi was good but had a couple spotty

was easy going and the parking was validated(free)

and the wifi didnt work properly it disconnected continually

need to change carpets they smell ugly and a/c it took 4 hours to get cold parking lot need more

parking is very uncomfortable

need to improve room service, no tv remote control, towels and coffe in room.

the parking entrance is on the main avenue through the casino but once again, it looks dirty and old

the parking entrance is on the main avenue through the casino but once again, it looks dirty and old

the worst, i ordered the laundry service for two white social shirts, they brought me yellow shirts

wifi speed is so slow and amenity is nothing

acces to parking lot is hide,, it does not have a good sign that shows the entrance

water in the pool was still freezing cold

attention, confortable, cost & parking lot

breakfast portions where poor, the breakfast dishes where not good tasting, and the room that they

breakfast was minimal just a little eggs and beans with no juice or anything offered for our two

breakfast service was great. sad to say ,but no towels and the hotel lost my reservations.

wifi is good,and hot water

great location comfotable big room, nice simple breakfast

especially the wonderful breakfast buffet

the pool, jacuzzi and sauna make the stay even more relaxing

the bar could be bigger though

breakfast and snack bar are always awesome great value for price

pool and rooms excellent

additionally, i did laundry service and apart from being extremelly expensive they lost some of my clothing

they said they'll give me complimentary laundry but charged

laundry is delivered in the evening of the same day (very convenient)

could not be controlled from the room, had to seek hk help the laundry service is sloppy

wish the pool was a bit bigger and maybe a jacuzzi, but other than that it is a great place to stay