bathroom pretty old, pool was very cold also my eyes get irritated in the pool

the fitness machinery in the gym does not work well.

i would say the breakfast was good, also the gym.

enough parking spot for the car, air conditioning wasn t working properly also the shower - so i had to

have an excellent service, they have a computer's room if you need one, a great heated pool, and the room is

wifi connection is good

parking

breakfast!!

need a lot of training are slow and they never make eye contact looks like you re dealing with kids

location atmosphere price breakfast

beds were super comfortable, the bar in the hotel is a plus

the gym was under remodeling in all our stay and don't respect schedule of pool.

they have good wifi and save parking. there's also a little ceasers and a oxxo right across.

everything besides the hours of the pool

lack of signs indicating stairs in the parking lot

pool it's not heated anymore, also, they need to check the behavior around the pool, unfortunately

the pool wasn't climate

gym equipment n pool was dirty, n no heated pool either

the size of the room. the location. the staff. breakfast.

and this time looks like the employees has better training, everybody do excellent job, and the breakfast two

they charged me a laundry service two days after i checked out....

gym is outdated, but will suffice for a short stay

breakfast was adequate

great breakfast !!! great location !!!

pool on site

staff is slow - check-out, getting laundry took way too much

breakfast

people serving on breakfast, i assume this is due to the pandemic and the precautions that are being taken, so

isn't an in-hotel restaurant or breakfast service, the only options are starbucks or liverpool for breakfast

breakfast was very good. staff at restaurant was excellent. at checkin was just ok.

security you had on duty on the night of the 14 was veryvery rude, and i also was charge for my laundry

the parking is a little tight.

fitness center is too small and too few choices, and the swimming pool was under construction

hotel is near a comercial plaza, the pool is perfect size, the only problem is the room some rooms looks damaged

room service was also

hotel in monterrey wifi is fast, room is spacious you can use dollor in hotel so it's not necessary to change

location breafast was good nice pool

setting of the facility is suitable for business trip men, i could use my nb on a desk and the wifi is stable

not working properly uncunfortable mattress dirty carpet wifi at room poor signal brrakfast not

water in the pool was freezing

swimming pool and gym are available but not in good condition

for the extra towels for my kids they took forever pillows and mattresses were the worst i have had in years

wifi quality so bad

some rooms have bad wifi signal, some rooms need improvements and the gym could be better.

also, we never saw the pool or spa as it seemed it was under renovation or closed while we were there

more variety of breakfast. one hour early free transportation to the tec of monterrey

the continental breakfast is very

breakfast was good, staff members helped you out with it.

some of the food of breakfast was rotten and even they changed it, the first impression was not nice

wifi was very weak. not feasible to work continuously using their wi-fi

next day, i wake up to loud noises from upstairs, it sounded like the laundry room, then i hear dripping noises

room service got it all wrong took three trips to fix and by then it was cold there is always

gym is small but it has enough machines for cardio and weights

would like a nice bar by the swimming pool also the breakfast is so expensive 250 pesos for an extra person too

however, my room service provided the wronfood, we requested an uber from the frontline for a concert and they

the wifi was really fast - i actually regret not checking it - but that gives you enough

i'm not too sure about the parking rules since i don't own a car in mexico, but the first floor looks like a

wifi was not working in the

the free laundry

the breakfast was lacking in variaty, there weren't any options for vegetarians.

breakfast

delicious breakfast. loved the chilaquiles!

hotel has a good breakfast and location is perfect

of a tv not functioning but, only replied that it was noted, never got fixed, they only had one breakfast option

the location was nice and the entrance of the hotel was nice. the parking was safe and gated.

breakfast included was not worth the price and the bathrooms were not accommodating

rude staff bad wifi dirty room many cockroaches

old beds but good free breakfast

bed bugs, we had to shorten out stay and wasted a lot of time and money for laundry!! beware

in the restaurant of the hotel, the breakfast was included but, unfortunately, one day the service was surpassed

wifi big room good room service

the breakfast included was good regarding to the relation with the price

limited parking

nothing work, nos did the laundry or the box

it was clean and having complimentary breakfast is the best. great location too

te facilities are pretty old , there were not enough blankets, the included continental breakfast it

great staff clean room simple breakfast

the breakfast was not that good, it was just okay

limited parking. no coffee in room.

breakfast was poor, that is not a breakfast

like spider in room breakfast is just name sake, they don't even offer water , only coffee, cereal with

wifi

the breakfast starting at 8 am was very good in an ample dining area

room too cold for me. no way to control temperature. wifi very poor.

wifi wasn't working this day, and the cleaning woman didn't know anything about the internet, so i

the wifi was very good when working (90% of my time there in 3

zone , so it is very busy and not that clean, there is also homeless living outside at nights wifi is not stable

breakfast is a great value

saw roaches in our room, you could hear all the noises from the people in the next room (they had kids so it

the parking was too crowded, making very difficult to find a good spot for regular size vehicles

convenient location. free self parking although the garage needs updating.

breakfast

the pool was not clean

it was in a peaceful location and there wasn t any trash blowing in the parking lot

there is no wifi at all

clean and comfortable rooms. nice bathrooms. easy check in. safe parking.

chose this place because they advertised a pool, but when we arrived they told us it wasn't functional

didn t like the parking

wifi did not work for me six days, tablet or laptop

wifi is never working i stay a lot in this hotel and wifi it's the only thing that does not work

a/c was very good, tv was okay, wifi was pretty good for my room, but i didn't try streaming anything

need it some attention looks bad, wifi is garbage i been in this hotel 3 times and will be the last the 3

the breakfast selection was great and delicious

breakfast

good breakfast, clean, easy parking

they said breakfast start at one hour and they didt have anything ready

breakfast staff were very friendly

despite the listing there is no laundry service at the hotel

poor parking

wifi route cofiguaration need update

any light in the room wifi didn t work, unfriendly staff, hardly any water from the shower

the wifi did not work, the bathrooms were dated and did not flush without pulling the valve, two had

staff were unable to help me with simple requests (tourist information, laundry services)

my laundry ticket was changed and they tried to charge me more than the price of dry cleaning a formal

room service, restaurant and bar are just great and affordable

breakfast choices and cousine can be better and of higher quality

wifi wasn't great periodically times out

good parking, you will have to park on the dirt, the rooms were dirty, hair on the beds and restroom

kitchen facilities poor

no wifi, thermostat

selected this hotel because of the kitchenette, but there was nothing in it (no dishes/cutlery, etc

no problem with the parking, enough space

that they don't need a credit card, parking, breakfast included, staff service.

didn t eat breakfast lines were too long

pool had too much chlorine and my room was hot . need better breakfast options.

breakfast was really good, people friendly at all times, swimming pool was enjoyable for kids and the mall was

the pool is closed very early 8:00 pm no time to enjoy

very friendly staff, close to restaurants, easy access to parking

wifi in room was not good

wifi is dreadful

no self-parking. u have to use valet parking. it is free.

room service puts alot of pressure for you to get out

location and free parking

they have a buffett breakfast everyday with authentic mexican food

breakfast and snack bar are always awesome great value for price

30 minutes line to do the check in lifts super slow there was no space in the parking

room service never showed up air condition never worked that well

looks like it was going through renovations amenities were not available for example the gym

parking breakfast staff people ac super cooli will be back pretty soon

wifi speed is little bit slow

parking

wifi is very slow

carpet was damp, the elevator is old and broken, the wifi sucks, the place is very old and shady

parking is very uncomfortable

the wifi was very weak and the elevators weren't working all the time

we needed to ask for the towels, parking lot is complicated

the beds were comfortable, the room was spacious, the wifi was working well

breakfast was delicious but could use some protein options like egg, because it was only

breakfast and no wifi in the room.

morning breakfast too much crowded, no place where to sit, it necessary to re think this area

weren't in the room much, but when we would go back to the room after an exhuasting outing, the kids like to

wifi was really slow

wifi could have been better

also, they were building the new parking lot all night outside our window, we didn't manage to get any

noise from multi-level parking lot just outside my window. ask for another side rooms.

parking lot is sufficient

hotel felt worn my room had view to a multiple level parking lot it was noisy (restaurat extractors) the stars

the worst, i ordered the laundry service for two white social shirts, they brought me yellow shirts

the swimming pool is small and is being shared with another hotel.

parking was shared, and we struggled with the elevator a little bit

because the staff was in a phone call with a costumer that took nearly 20 mins, the small parking lot, the damp

wifi speed is so slow and amenity is nothing

need to improve room service, no tv remote control, towels and coffe in room.

laundry service was not available too during my

breakfast and service availability no laundry rooms was available nor the food was

wifi is useless, can't connect

i rented the spa room and it was great and accessible

no wifi for cell phones.

nice room , garden , swimming pool, food, location ill be returning!!

i like everything s except the wifi is really poor

the wifi is really bad

we were gifted with cupons for drinks, also fruit was delivered at our room as gifts and room service was

it was lots of kids screaming and making sounds until 11 pm at the pool which made it impossible to have an

laundry is delivered in the evening of the same day (very convenient)

could not be controlled from the room, had to seek hk help the laundry service is sloppy

additionally, i did laundry service and apart from being extremelly expensive they lost some of my clothing

they said they'll give me complimentary laundry but charged

star hotel, well located, nice building, exelent friendly staff, bar terrace, restaurant, pool, rooms very quite

didn't like the breakfast, thet gave you like 1 scrambled egg and no more than one slice of ham

great location comfotable big room, nice simple breakfast

breakfast service was great. sad to say ,but no towels and the hotel lost my reservations.

wifi is good,and hot water

breakfast was minimal just a little eggs and beans with no juice or anything offered for our two

food , not very helpful girl at breakfast .

shocking breakfast , no tea , orange juice dispenser not working

the breakfast is not good, and the area wasn t clean

the breakfast

beds where very comfortable, and the breakfast included in the price was very good and plenty

extremely bad smell room old plumbing swimming pool dirty air fan on toilet super noisy broken

convenient location, included breakfast buffet and service!! the pancakes were everything!

excellent staff (3 women) that serve breakfast every morning. they are the best staff ever.

clean facilities, and an included breakfast buffet for all

a pet owner, and the facility takes pets, they could not tell me where i could take my pet to do his

the facilities and the location... we wanted a good indoor pool

location was good food was good bed was amazingly comfortable room service was very nice

didn't use the gym or pool but looked like it was close

the location is perfect, right in the centre and its pet friendly

staff was outstanding. breakfast was delicious

the gym equipment was in good working order and the poolside was always clean

also the room service was great and for a really good price, and the fact that they let you check in before

room service was quick

wanted to charged for phone calls when i over paid what i suppose to pay, they didn t have free breakfast like

the free breakfast

breakfast service terrible

location was perfect and the staff were friendly but the best part is that you can ask for a late check out even

nice indoor pool

the reception and breakfast areas were nice. it was a nice surprise to find a safe in the room.

we also used the hotel s laundry service, but our clothes were returned only partially dried, forcing us to

they charged us 60 dollars for laundry. racism

breakfast buffet was pricey.

your floor, the pool and the lobby only

we didn't have time but they do have a restaurant, pool and gym on site

3) beds were very comfortable 4) continental breakfast is good

security in parking lot, that was was very reassuring

swimming pool ,

there are no decent restaurants within walking distance. the gym is very average

the pool area is not well maintained the tv cable is very limited

the laundry service

laundry service

the gym was out of limits as they had it closed and the disappointing fact is the internet had a

of limits as they had it closed and the disappointing fact is the internet had a problem, so the wifi was on

difficult to get sleep somebody left open food cans inside the fridgener and it smelled bad the breakfast is

paid for breakfast using booking but something went wrong and i pay at the hotel for

wife and both tried the buffet breakfast and we do not recommend it at all

were a few men smoking right by the entrance, which didn t feel safe, and the elevator from the parking area

breakfast and comfortable beds

breakfast wasn't included and it was quite pricey for mexico (almost $200 usd)

a bonus is that the hotel has a well equipped kitchen and laundry, where you can make coffee/tea for free

a bonus is that the hotel has a well equipped kitchen and laundry, where you can make coffee/tea for free

location, staff, super clean, parking, safe place

a slight confusion as i one of the waiter wanted me to pay the breakfast but told him was already included in

breakfast

delicious breakfast and lovely staff

also breakfast is good enough but coffee not so much

our bedroom was as expected: comfortable, clean, good wifi

loved the view from my room and that there was roof top over pool

pool was cold, we had to stay at the jacuzzi all the time

pool and location

staff could improve the customer experience, i requested to take my clothes to do the laundry and after 2 days

the wifi could be better

location, ground floor with the lobby, restaurant, bar and garden

excepcional service , early check in and late check out with out problems. overall great.

like the hospitality and also the beds. gym was very goof as well.

ac kake a lot noise i needed turn off ,som people and kids make a lot noise they talk a lot and the kids running

pool was extremely dirty

no ac at the gym

the ac in the gym was broken and the equipment was old and in very bad condition

dirty pillow cover, dirty pool , and the gym (terrible)

the amenities are like the laundry room was exactly what i needed

stayed the room with kitchen

room, attention and breakfast

we didn t have breakfast. we had another event near by, sorry i can t rate breakfast.

breakfast was really good!

a great advantage was the possibility to do laundry in the hotel's laundromat

challenge guests who are engaged in anti-social behaviour: guests were walking around the lobby/breakfast area

awesome breakfast! friendly staff

the buffer breakfast was very good

for pets is next to the freeway and the cars drive fast and close to the sidewalk, not enough grass and

access and location, the breakfast is excellent and the associates there

24 hour room service is not available

they are pet friendly

did struggle quite a bit with the wifi from time to time

well located, simple and comfortable, clean, staff is friendly, the breakfast menu was good

there was a nice, warm friendly vibe kind of hipster, with young families and kids in the lobby area plus a

breakfast was delicious and all the staff members were super kind

a nice, warm friendly vibe kind of hipster, with young families and kids in the lobby area plus a bar area with

perhaps the pool could have been warmer

bar and restaurant are newly refurbished

no usb connections no plastic bags for laundry.

think the gym could be in better conditions the yoga balls were deflated and i expected to have free

big bathroom and good wifi connection

clean, buffet, parking, service, everything was good.

the restaurant was great, very good buffet options for breakfast.

leaves a lot to be desired but worked, didn't have time to use the spa but no pool/sauna/hot tub/cold plunge

beds, fast wifi, no work station/desk in upgraded room but views are great location great and there are

no pool or bath service not so great at bar everything closed at 600pm on sunday

they keep after many details here, hard to find the parking/entrance but valet amd staff are great right infront

no pool or bath service not so great at bar everything closed at 600pm on sunday

pet friendly hotel, big plus

milk was warm temperature extra charge for an omelette heavy food for breakfast not good swimming pool

breakfast was great, location was also good.

parking and pet friendly.

parking entrante and exit

i missed a swimming pool

spa dosent be for the residents it s open to every one and dosent have space and dosent have pool

breakfast is exceptional - the gym's view is beautiful - the bar is nice and the employees are very friendly

cleanness and paper napkin for room service at breakfast.

spa was not working

delayed laundry service

being seated for the breakfast buffet while eating with my kids the waitress come up to me to tell me my room

i did not use the pool but it looked ok; i used the gym and it was quite good

the breakfast, location and the staff were very good. the gym and swimming pool were also clean.

wifi could be improved in coverage.

they woke us up asking for the laundry early in the morning

is no minibar in the rooms and you struggle to get laundry bags

staff could be better, every morning someone screams out of your door if you have laundry, not nice

the restaurants and bar was great and the service was really good

facilities, breakfast, location, price,