where was the pool?

some rooms have bad wifi signal, some rooms need improvements and the gym could be better.

good location, private parking, free wifi, good breakfast buffet. some restaurants at one block.

was no a good wifi signal in the room i stayed originally

for the extra towels for my kids they took forever pillows and mattresses were the worst i have had in years

water in the pool was freezing

hotel in monterrey wifi is fast, room is spacious you can use dollor in hotel so it's not necessary to change

not working properly uncunfortable mattress dirty carpet wifi at room poor signal brrakfast not

location, good parking lot, nice pool, great atmosphere

setting of the facility is suitable for business trip men, i could use my nb on a desk and the wifi is stable

the wifi was really fast - i actually regret not checking it - but that gives you enough

i'm not too sure about the parking rules since i don't own a car in mexico, but the first floor looks like a

wifi was not working in the

old beds but good free breakfast

come here if you want wifi

the hotel has not wifi and the staff is rude

breakfast is only coffee and we come not top late

area of the hotel, the wifi connection is really poor

bed bugs, we had to shorten out stay and wasted a lot of time and money for laundry!! beware

room was comfortable, basic breakfast, 24hr reception.

the breakfast is simple and there were some things missing. the pillows in my room were not good

wifi big room good room service

didnt have breakfast because restaurant opens at 8am --- should open at least by 7am for early travelers like

nothing work, nos did the laundry or the box

the breakfast was the standard continental and very good.

the breakfast was not that good, it was just okay

te facilities are pretty old , there were not enough blankets, the included continental breakfast it

it was clean and having complimentary breakfast is the best. great location too

zone , so it is very busy and not that clean, there is also homeless living outside at nights wifi is not stable

they have good wifi and save parking. there's also a little ceasers and a oxxo right across.

the rooms the parking lot the bathroom

lack of signs indicating stairs in the parking lot

the gym was under remodeling in all our stay and don't respect schedule of pool.

gym , swimming pool and location

didn t like the parking

a/c was very good, tv was okay, wifi was pretty good for my room, but i didn't try streaming anything

wifi is never working i stay a lot in this hotel and wifi it's the only thing that does not work

need it some attention looks bad, wifi is garbage i been in this hotel 3 times and will be the last the 3

wifi did not work for me six days, tablet or laptop

also a little fridge and enough parking

the breakfast starting at 8 am was very good in an ample dining area

limited parking. no coffee in room.

breakfast is basically a french toast, coffee/juice and yogurt for the included breakfast rate

breakfast is very poor, they offered one piece of bread and one (yes, only one) cup of coffee

the wifi was very good when working (90% of my time there in 3

room too cold for me. no way to control temperature. wifi very poor.

wifi wasn't working this day, and the cleaning woman didn't know anything about the internet, so i

despite the listing there is no laundry service at the hotel

the wifi did not work, the bathrooms were dated and did not flush without pulling the valve, two had

wifi route cofiguaration need update

any light in the room wifi didn t work, unfriendly staff, hardly any water from the shower

poor parking

breakfast was delicious but could use some protein options like egg, because it was only

wifi service failed alot

this hotel is located in a downtown there is much noise in mornings, breakfast was not really completed just

the breakfast needs a little more variety.

morning breakfast too much crowded, no place where to sit, it necessary to re think this area

laundry service was not available too during my

breakfast and service availability no laundry rooms was available nor the food was

bed was comfortable, a/c and wifi worked great, close to bus terminal.

wifi is useless, can't connect

wifi did not work at all even though i had to work

i didn't get a free breakfast. that should be included with the hotel price.

the macroplaza is very big with lots to do for the kids

it is located, the pub in the lobby provided room service and had a $105peso breakfast buffet

centrally located, starbucks, 7/11 and shops near by gym has free weights

bartender at the bar sierra madre

good breakfast, clean, easy parking

the breakfast eggs were to dry no flavor, i was expecting a variety like bacon and eggs, waffles,

breakfast buffet was repetitive and limited

breakfast was very simple and not very good. the location is awful.

breakfast staff were very friendly

parking lot is sufficient

is old, the room is ugly, the window was small in the corner of the room with the view to the parking

noise from multi-level parking lot just outside my window. ask for another side rooms.

wifi could have been better

hotel felt worn my room had view to a multiple level parking lot it was noisy (restaurat extractors) the stars

my laundry ticket was changed and they tried to charge me more than the price of dry cleaning a formal

staff were unable to help me with simple requests (tourist information, laundry services)

the wifi is excellent

gym and pool area looks abandoned, gym equipment old and broken

did not see a room service menu or tv channel directory in the room

good parking, you will have to park on the dirt, the rooms were dirty, hair on the beds and restroom

kitchen facilities poor

selected this hotel because of the kitchenette, but there was nothing in it (no dishes/cutlery, etc

also it's nice that it had a small kitchen area a small fridge and table and chairs

no wifi, thermostat

to get to and easy free parking

room service, staff, drinks in the bar, location, beautiful hotel

the parking , valet was overwhelmed at times

great place. terrible wifi

the location, the bar and the history of the hotel

the garden the pool and the view and the kitchen

great and relaxing hotel with fast wifi

liked having a restaurant and bar on site

like the fact that the kids could not use the pool do to how dirty the water was, over-priced restaurant location

i could hear clearly the noises from the kids playing in the pool until almost midnight

we liked the parking and security guard

there is no wifi at all

the wifi is so slow and shabby. breakfast is bad and simple.

chose this place because they advertised a pool, but when we arrived they told us it wasn't functional

no wifi in the room no english speaking no device for heating water no resturant around

wifi was good but had a couple spotty

carpet was damp, the elevator is old and broken, the wifi sucks, the place is very old and shady

was easy going and the parking was validated(free)

we needed to ask for the towels, parking lot is complicated

it s a nice hotel, but the wifi is really slow.

need to improve room service, no tv remote control, towels and coffe in room.

the worst, i ordered the laundry service for two white social shirts, they brought me yellow shirts

pool area (the reason we rented here) was too small

the swimming pool

the location and safe parking lot.

because the staff was in a phone call with a costumer that took nearly 20 mins, the small parking lot, the damp

breakfast was minimal just a little eggs and beans with no juice or anything offered for our two

breakfast portions where poor, the breakfast dishes where not good tasting, and the room that they

didn't have breakfast, too late for me

breakfast service was great. sad to say ,but no towels and the hotel lost my reservations.

great location comfotable big room, nice simple breakfast

turned on cold just a bit if to much it would become freezing, sink clogged, temperature in the pool area needs

it has a great indoor swimming pool with templated water which is awesome and there is plenty of underground

piano bar area was closed, not even allowed to walk in and sit, not to drink just to hang for a while

small parking lot

pool and rooms excellent

additionally, i did laundry service and apart from being extremelly expensive they lost some of my clothing

laundry is delivered in the evening of the same day (very convenient)

could not be controlled from the room, had to seek hk help the laundry service is sloppy

they said they'll give me complimentary laundry but charged

gym could have some more equipment

laundry service

the laundry service

breakfast was a bagged sandwich. it would have been better if no

it has a parking lot what is something that i like

i like the property, the room was comfortable, the mini kitchen inside the room.

food , not very helpful girl at breakfast .

shocking breakfast , no tea , orange juice dispenser not working

the breakfast is not good, and the area wasn t clean

the breakfast

i was not able to use the facilities like the pool or the gym but it is nice to have those options

breakfast was cold maybe because they had a lot of people due to some school competitions the food

they don't have an elevator to go to the underground parking space

pool was dirty

place, friendly and professional staff, clean rooms, fridge and microwave in room, tasty breakfast, enough number

breakfast, staff, rooms, everything was great but you ll should put a fridge on the rooms.

another better hotels offer breakfast included and the same price, not only coffe and bread.

what i am missing is the bar yall use too have in the rooms

nice indoor pool

good breakfast, very friendly staff and comfortable rooms.

next day, i wake up to loud noises from upstairs, it sounded like the laundry room, then i hear dripping noises

bar options not great

however, my room service provided the wronfood, we requested an uber from the frontline for a concert and they

pool always too packed.

would like a nice bar by the swimming pool also the breakfast is so expensive 250 pesos for an extra person too

the free laundry

and the breakfast could ve had more variety and the fruit less frozen

breakfast

delicious breakfast. loved the chilaquiles!

the exceptional breakfast

we also used the hotel s laundry service, but our clothes were returned only partially dried, forcing us to

they charged us 60 dollars for laundry. racism

they really set the bar high

we didn't get a shuttle bus although we sent email. the wifi is not so good.

, food was excellent , don't forget to try the margaritas and pina coladas ; service at valley parking great ,

the continental breakfast is very

the free breakfast hours were a little too short.

egg was not part of free breakfast. you have to order it and pay for it.

working on the night of july 4th, was competent enough to resolve the problem that i had with the parking card

really like my stay here, the location is great and the facilities are really modern, wifi is good and you can

location, staff, super clean, parking, safe place

a bonus is that the hotel has a well equipped kitchen and laundry, where you can make coffee/tea for free

a bonus is that the hotel has a well equipped kitchen and laundry, where you can make coffee/tea for free

beds are super comfortable and wifi was fast

wifi signal is ok but not working sometimes

during covid the pool is close

there is no enough parking space

ramp to go down to the parking lot

parking is convenient, staff is great, breakfast is delicious, building and rooms are clean

breakfast is great, free and secure parking

the fitness machinery in the gym does not work well.

parking could be more secure but they were doing some renovations at the moment

gym and pool are always very clean

they charged me a laundry service two days after i checked out....

wifi never worked on the tv

tv was a problem, we needed call to lobby to program it, the red and password suplied for the wifi was no correct

price meets quality. located in quiet area. convenient parking.

free breakfast doesn t include hot food like other hotels do

location atmosphere price breakfast

continental breakfast, coffee was horrible it seemed like they added the whole can of coffee to brew

location, service, and breakfast

breakfast!!

wifi connection is good

love the location, everything walk distance and omg the breakfast was amazing

portion of breakfast too small.

breakfast can be improved.

the place has a nice rooftop and a pretty decent gym

breakfast

staff could improve the customer experience, i requested to take my clothes to do the laundry and after 2 days

location, ground floor with the lobby, restaurant, bar and garden

excepcional service , early check in and late check out with out problems. overall great.

no wifi

like the hospitality and also the beds. gym was very goof as well.

no usb connections no plastic bags for laundry.

big bathroom and good wifi connection

location and breakfast

the restaurant was great, very good buffet options for breakfast.

clean, buffet, parking, service, everything was good.

breakfast buffet and room service were top notch. service was highly attentive. excellent views.

more food options for room service

no pool

spa facilities are an add on with an hourly rate

no pool at the property. views from the room were of a construction site.

we had to ask for dryer in the room, laundry coins sold, but had no soap

great value including parking and breakfast

breakfast was excellent beautiful hotel

the breakfast option was excellent

breakfast and views

so beautiful, food is great, spa was relaxing, location is good

rooms are very nice. staff very helpful. spa was excellent.

i missed a swimming pool

late check in, the spa dosent be for the residents it s open to every one and dosent have space and dosent

breakfast is exceptional - the gym's view is beautiful - the bar is nice and the employees are very friendly

comfortable bed and secure parking

no power for several hours parking flooded

staff courtesy and assistance, parking and security, room service.

quick service, also in the bar and restaurant

markings sheets were ripped pillows were uncomfortable wifi didn't work we were staying at the pet floor and it

the amenities are like the laundry room was exactly what i needed

we didn t have breakfast. we had another event near by, sorry i can t rate breakfast.

room, attention and breakfast

really enjoyed the variety of breakfast choices each day

lobby and parking and elevator entrances all disconnected

a great advantage was the possibility to do laundry in the hotel's laundromat

challenge guests who are engaged in anti-social behaviour: guests were walking around the lobby/breakfast area

excellent room, great breakfast

the bar and restaurant on site were very nice and good options

disorganized breakfast

24 hour room service is not available

staff, they put me out from breakfast, bar and common areas while i need to work

breakfast is old food. wifi not consistent

were not clear about them accepting pets, they charged us extra for our pet while they did not explained on

wifi was not working.

there was a nice, warm friendly vibe kind of hipster, with young families and kids in the lobby area plus a

rooms are quite outdated. restaurant staff during breakfast wasn t very attentive.

in took very long time could get a beer at the bar but no food

we were served a moldy chocolate cake in our room service. plus the towels reeked.

hotel is pet friendly but there's a charge of 450mxn per pet that is not mentioned in the hotel profile on

liked that the parking is close to the hotel

it could have had more variety for the breakfast

free parking which was nice when my friend was picking me up

great breakfast

breakfast was really good, people friendly at all times, swimming pool was enjoyable for kids and the mall was

is no minibar in the rooms and you struggle to get laundry bags

they woke us up asking for the laundry early in the morning

staff could be better, every morning someone screams out of your door if you have laundry, not nice

no advice on where is the bar, restaurant or anything to know about the hotel, i had to ask for wifi password

no room service when we got at night

staff was outstanding. breakfast was delicious

draught beer at the bar instead of bottles.

personally loved the breakfast that was included in the package

only thing that i didn't like was that i paid for a room with breakfast included but at the time we were there

breakfast was very limited choices. hotel could use some updates. very long time checking in.

beds where very comfortable, and the breakfast included in the price was very good and plenty

parking right outside your room door

great location and good parking lot

done toilet malfunctioned always we had to mess with the it to flush towels stained and very old pool was green

clean facilities, and an included breakfast buffet for all

the parking in the building is a real torture, you need a lot of skills performing hard manouvers if

parking, big trucks are hard to get them inside parking garage.

location is very good. decent sized room. has parking.

view, cool zone, but bad wifi, a good point is that include breakfast, it's not a big deal but it's great when

the parking lot is small and hard to park in and good luck getting a good spot outside of the building,

there was a lot of stores and restaurants close to the area. breakfast included was very good.

dirty pool and same breakfast

kitchen ladies were nice nice and attentive

friendly staff, price, nice swimming pool, hotel very clean, nice breakfast, location

the breakfast! they took sooo long.

delayed laundry service

my expire at this hotel was horrible, the only good thing wass the valet parking, they were very very nice and

400 peso surcharge for room service not clearly posted anywhere on the menu or location.

wifi: kept disconnecting in the restaurant area

the proximity to restaurants & stores and the pool. the staff were very helpful & courteous.

wifi service should be free

buffet breakfast was over priced

music at breakfast and kindness of the staff at the restaurant

breakfast was spectacular: a lot of choices for each taste

i enjoyed the swimming pool

mentioned above there seemed to be a major problem with towels on arrival - possibly their laundry service had

wifi connection not very good

room service is overpriced but i found especially annoying the

wifi was very low speed breakfast was good

playing on his phone and then he refused to help us to add credit to the room for the breakfast room service

breakfast was beyond amazing and the pool area it s really nice

parking lot isn t so big

of breakfast is almost none; wifi is extremely poor and slow and even didn't work on my laptop

the pool was very relaxing and it helped with the heat. the rooms were spacious and comfortable.

the breakfast is included and its good: coffee, fruits, juices, bread, cereal and milk, yogurt

very expensive laundry with 3 days delay on delivery and unpleasant machinery smell on clothes upon receiving

i love the indoor pool area

they host a lot of events and the lower floors (including where the bar and business desk is) can get very

also, pool table on the first floor was awesome

the food was delicious in the restaurant and room service. the bed was very comfortable.

pool and location

loved the view from my room and that there was roof top over pool

pool was cold, we had to stay at the jacuzzi all the time