no food by pool

that bar is only open on weekends ud83dude2c

2 nights, facilities could use more cleanliness overall, but the staff, food, spa and overall experience made

the spa los arruyos, which is part of the hotel was definitely a highlight of our stay

beautiful view, nice pool, friendly staff, hotel is gorgeous

it needs some upgrades and the bar and food were mediocre

pool needs to be refurbished, many opportunities

because we were only staying overnight we had not time to try out all the facilities but the pool looked

clean, new amenities, good wifi.

no cups or pans to utilize kitchenette

it has a security camera watching the parking lot, so pretty secure

breakfast time (7:00 am) too late for me

comfortable bed, large room. free breakfast and parking. great cost benefit.

breakfast was really good, people friendly at all times, swimming pool was enjoyable for kids and the mall was

and the breakfast was very delicious

great breakfast

breakfast was good and enough. excellent location. affordable price.

pool and staff

pool size are little bit small.

the location, tranquility, fireplace in the room.

water at the pool was cold

room service from the restaurant

pool and location

loved the view from my room and that there was roof top over pool

pool was cold, we had to stay at the jacuzzi all the time

the breakfast is delicious

included breakfast is a bit limited, different to what you can find in other continental breakfast in other

working on the night of july 4th, was competent enough to resolve the problem that i had with the parking card

wifi was very weak. not feasible to work continuously using their wi-fi

location was nice and easy to find, they also validate parking

the free laundry

breakfast

the location and the breakfast

breakfast was very extensive and everything was delicious.

hotel has a good breakfast and location is perfect

next day, i wake up to loud noises from upstairs, it sounded like the laundry room, then i hear dripping noises

bar options not great

room attendants were rude and room service was horrible

was no changing room for the gym and pool area, nor a coffee maker or water boiler to make tea in the room

good gym and pool

breakfast was included but very average

delicious breakfast and lovely staff

breakfast was good and diverse enough, and the staff was wonderful

breakfast is good with omelettes that you can order, chilaquiles etc

our bedroom was as expected: comfortable, clean, good wifi

the amenities are like the laundry room was exactly what i needed

personnel, bed, breakfast none

+++ more sweet dishes at breakfast

the pool was beautiful

the the room was well organized and contained all the kitchen accessories we used

a great advantage was the possibility to do laundry in the hotel's laundromat

i couldn t swim they were cleaning the pool ud83dude1e

nice and modern gym and pool

excellent room, great breakfast

could do with a bigger breakfast area.

staff could improve the customer experience, i requested to take my clothes to do the laundry and after 2 days

free parking

order room service and they took for ever to serve, every time i call to room service they told me that

ricardo the valet parking man was so so so helpful.

location, ground floor with the lobby, restaurant, bar and garden

staff, they put me out from breakfast, bar and common areas while i need to work

they are pet friendly

access and location, the breakfast is excellent and the associates there

not that comfortable bed, very poor breakfast

breakfast was included and there was a great selection of everything (waffles, toast, cereal, eggs,

we were told they were pet friendly as we were traveling with 2 small dogs

functional and practical hotel with a pool

there was a nice, warm friendly vibe kind of hipster, with young families and kids in the lobby area plus a

parking, easy to find location, pet friendly, good breakfast served starting very early, very comfortable beds

i asked for room service and it arrived super late and the soup all over the plate

no usb connections no plastic bags for laundry.

clean, buffet, parking, service, everything was good.

great location, awesome price, very nice rooms and the kids loved the pool.

swimming pool too small, not enough parking lot

excellent breakfast services, great location

mentioned above there seemed to be a major problem with towels on arrival - possibly their laundry service had

wifi was very low speed breakfast was good

fitness center outside the main building

and you should not miss brunch or a drink at the bar at the end of the day

room service is overpriced but i found especially annoying the

delayed laundry service

being seated for the breakfast buffet while eating with my kids the waitress come up to me to tell me my room

issues with the wifi

wifi is slow and bounces in and out. food good, staff excellent

very nice hotel, pool was great, jacuzzi was perfect, and the housekeeper was very friendly.

breakfast buffet was very good

weight room and pool not all that great.

swimming pool

quiet place/ gym/ pool/ nice area around

i wanted while another came to kick us out because i didn't have a reservation for the morning breakfast meal

gym leaves a lot to be desired but worked, didn't have time to use the spa but no pool/sauna/hot

spa facilities are an add on with an hourly rate

room service staff evidently needs more training, their english is basic and they struck me as

very pet friendly

parking is a mess

no pool

parking lot

breakfast is exceptional - the gym's view is beautiful - the bar is nice and the employees are very friendly

so beautiful, food is great, spa was relaxing, location is good

cleanness and paper napkin for room service at breakfast.

staff could be better, every morning someone screams out of your door if you have laundry, not nice

they woke us up asking for the laundry early in the morning

is no minibar in the rooms and you struggle to get laundry bags

charged 8 for a 600ml bottle of water the room smelt a little musty and the gym is a little tired and

the change of wifi password each day

the pool, room was confortable and the breakfast was excellent togheter with the lady who attended us at

gym and pool area with a breath taking view of the mountains

equipment in the gym did not work properly

of the mountains, conveniently located 1 block from microplaza, 3 blocks from subway station, pool, jacuzzi,

the pool, room was confortable and the breakfast was excellent togheter with the lady who attended us

wifi was often unstable.

run, careful and safe, valet parking, room service

the location, the bar and the history of the hotel

the facilities are awesome, with gym, sauna and pool that made my dad very happy (he s always looking to work

big room size, nice hotel staff, very centro location, fast wifi speed.

very expensive laundry with 3 days delay on delivery and unpleasant machinery smell on clothes upon receiving

i love the indoor pool area

the pool was great ! the scenary and the food choice were excellent

it's a good hotel for your money, nice facilities, pool and gym.

if you stay the 8th and 9th floor have their own breakfast bar it awesome

my laundry ticket was changed and they tried to charge me more than the price of dry cleaning a formal

staff were unable to help me with simple requests (tourist information, laundry services)

the gym was a bit dated and the staff had a shocking lack of local knowledge.

ordered room service on our last day

breakfast was amazing

kitchen facilities poor

good parking, you will have to park on the dirt, the rooms were dirty, hair on the beds and restroom

no problem with the parking, enough space

wifi was present but immediately after connecting it would disconnect and disappear on all my

location, and rooms had mini fridge, small kitchen area sink and microwave

even room service was not available when i tried to call them in the morning

unfortunately i had no time but the hot breakfast looked very good

parking lot

restaurant in the hotel is very good, they have a delicios onion soup, ant the breakfast is nice

went to breakfast, can't judge but changing wifi code each day its a pain

laundry is delivered in the evening of the same day (very convenient)

additionally, i did laundry service and apart from being extremelly expensive they lost some of my clothing

they said they'll give me complimentary laundry but charged

could not be controlled from the room, had to seek hk help the laundry service is sloppy

gym was hot but good equipment close to pavillion where we attended a conference

setting of the facility is suitable for business trip men, i could use my nb on a desk and the wifi is stable

not working properly uncunfortable mattress dirty carpet wifi at room poor signal brrakfast not

didn t like that during the weekdays they don t clean the pool

location, good parking lot, nice pool, great atmosphere

location breafast was good nice pool

todo en nuestra estancia estuvo perfecto, la ubicacion, el servicio, el hotel, el gym del hotel!

the service was awesome - especially on our last day, the kitchen opened 15 minutes early so that we could have

the breakfast could be better

unico que no me gusto fue que pedimos una tarde room service una sopa de jitomate que estaba extremadamente

awesome - especially on our last day, the kitchen opened 15 minutes early so that we could have breakfast before

the gym is hidden, it looks like a back room

the gym was very basic and machines didn t work

bad gym area with a lot of mosquitos

was right across the street from cintermex/fundidora and they had a gym, swimming pool and large screen tvs

a parking spot always available

food , not very helpful girl at breakfast .

the breakfast is not good, and the area wasn t clean

the breakfast

shocking breakfast , no tea , orange juice dispenser not working

the worst, i ordered the laundry service for two white social shirts, they brought me yellow shirts

the wifi will go on and off every 5 min or so. we needed it because of our work.

wifi speed is so slow and amenity is nothing

attention, confortable, cost & parking lot

pool was being refurbished, i wish they had mentioned something before as that was the one feature

and the views from the pool are amazing

parking lot too small!

everything besides the hours of the pool

the pool and gym

room was very spacious, enough storage for our one week stay, the gym was a plus and the view from the terrace

and attentive, very clean rooms, very clean facilities overall, and very good selection of breakfast

room service is available 24/7, and you can request a taxi service from the hotel

wifi not that impressive

a pet owner, and the facility takes pets, they could not tell me where i could take my pet to do his

parking is very tiny

a bonus is that the hotel has a well equipped kitchen and laundry, where you can make coffee/tea for free

a bonus is that the hotel has a well equipped kitchen and laundry, where you can make coffee/tea for free

location, staff, super clean, parking, safe place

they charged us 60 dollars for laundry. racism

we also used the hotel s laundry service, but our clothes were returned only partially dried, forcing us to

no ice machines on the floors, had to call room service to get ice.

breakfast buffet was pricey.

we didn't have time but they do have a restaurant, pool and gym on site

the wifi was very weak and the elevators weren't working all the time

parking is very uncomfortable

wifi was good but had a couple spotty

carpet was damp, the elevator is old and broken, the wifi sucks, the place is very old and shady

we needed to ask for the towels, parking lot is complicated

loved that there is a laundry machine in the hotel, which is a nice bonus for those who are staying long term

we had a little inconvenience with the parking

breakfast was good barrier tea of choices to eat, the location as well, the lobby it was good

unreliable and slow wifi with no option to upgrade

breakfast was wonderful!

need to improve room service, no tv remote control, towels and coffe in room.

room too cold for me. no way to control temperature. wifi very poor.

wifi wasn't working this day, and the cleaning woman didn't know anything about the internet, so i

the wifi was very good when working (90% of my time there in 3

the pool was very relaxing and it helped with the heat. the rooms were spacious and comfortable.

wifi signal is very bad, at room 314 we were unable to connect.

beyond friendly and professional the continental breakfast was abundant, fresh and a variety to choose

breakfast was beyond amazing and the pool area it s really nice

the location, the included breakfast and amenities

the hotel has a free breakfast, as well as free computers and printers

location was perfect and the staff were friendly but the best part is that you can ask for a late check out even

the free breakfast

the room had breakfast included and they still charge me for the it.

another better hotels offer breakfast included and the same price, not only coffe and bread.

the menu was sometimes not given at breakfast but they were happy to help with your order anyway

also i couldn t use the pool on the roof as the hotel had organised a private function up there

breakfast included options were limited.

rooms have no sound isolation, especially with the rooftop bar (can t sleep with the music)

location, good full breakfast

room service

the room service was quick and the breakfast the next morning was goof

the mini bar was empty, we must have called three times to get it refilled, which never happened

i love that it is pet friendly and the breakfast was great

there were few options as to room service and the electricity went out for half hour.

didn't have breakfast, too late for me

breakfast service was great. sad to say ,but no towels and the hotel lost my reservations.

great location comfotable big room, nice simple breakfast

breakfast was minimal just a little eggs and beans with no juice or anything offered for our two

didn't like the breakfast, thet gave you like 1 scrambled egg and no more than one slice of ham

despite the listing there is no laundry service at the hotel

the wifi is really good and i can't wait to book here in 3 weeks

wifi condition is terrible

poor parking

wifi route cofiguaration need update

i like everything s except the wifi is really poor

pool area was crowded and bar was close due to covid 19

the staff and the room service

we were gifted with cupons for drinks, also fruit was delivered at our room as gifts and room service was

was told that i couldn't enter because of my attire, even though there were woman wearing their gym clothes and

was nice, rooms are cleaned and comfy, pool, gym and the business place was available with good wifi wich was

parking available and location are great features of the property

great value for the price, no cost for parking ))

clean and great location with good parking

gym and pool great, very clean and quiet, room very big

noise from multi-level parking lot just outside my window. ask for another side rooms.

hotel felt worn my room had view to a multiple level parking lot it was noisy (restaurat extractors) the stars

is a parking lot one side of the hotel, no noise but when you try to get a view, the parking lot its

also, they were building the new parking lot all night outside our window, we didn't manage to get any

is old, the room is ugly, the window was small in the corner of the room with the view to the parking

facilities like swimming pool and gym are present and are good

customer service was pretty nice. location was really good. it has gym

price paid didn't match what i had booked, pool dirty, poor customer service from front desk

also the free wifi is very low speed and useless for streaming apps

facilities like swimming pool and gym are present and are good

location and good parking, good restaurant. nice personnel.

bad neighbourhood so would have been more relaxed about my car in the parking area

the breakfast starting at 8 am was very good in an ample dining area

breakfast was poor, that is not a breakfast

breakfast is basically a french toast, coffee/juice and yogurt for the included breakfast rate

one of the main attractions why i chosen this hotel was the bar and swimming pool area at

the room and the bar in the top floor.

no - this is just a giant bag i hang around hotel lobby s with) to the bar staff of the roof - again 3 of

floor open pool bar is balling

of the best views in the city from the pool and bar at the roof

the wifi was really fast - i actually regret not checking it - but that gives you enough

i'm not too sure about the parking rules since i don't own a car in mexico, but the first floor looks like a

wifi was not working in the

room service and kitchen served us a nice meal

room service

if i had to mention an issue, it's the wifi and the low 720 mp transmission of the television in the jr

views of the mountains around from the pool is dope too

room service and kitchen served us a nice meal

view, cool zone, but bad wifi, a good point is that include breakfast, it's not a big deal but it's great when

location is very good. decent sized room. has parking.

parking, big trucks are hard to get them inside parking garage.

the parking in the building is a real torture, you need a lot of skills performing hard manouvers if

the parking lot is small and hard to park in and good luck getting a good spot outside of the building,

bed bugs, we had to shorten out stay and wasted a lot of time and money for laundry!! beware

was very friendly, from the parking lot security staff, front desk, waiter, ballet they were all awesome

lights and wifi work sometime

breakfast was very

wifi big room good room service

the hotel has not wifi and the staff is rude

of a tv not functioning but, only replied that it was noted, never got fixed, they only had one breakfast option

old beds but good free breakfast

area of the hotel, the wifi connection is really poor

rude staff bad wifi dirty room many cockroaches

nothing work, nos did the laundry or the box

it was clean and having complimentary breakfast is the best. great location too

the breakfast was the standard continental and very good.

te facilities are pretty old , there were not enough blankets, the included continental breakfast it

great staff clean room simple breakfast

zone , so it is very busy and not that clean, there is also homeless living outside at nights wifi is not stable

homy with friendly staff and fresh delicious breakfast+ the chance to do laundry free of charge

the breakfast was very good, the laundry was neat, and the pool area was relaxing

great hotel for long term stays. breakfast was good. snacks in the afternoon

rooms are big, fully equipped kitchen, great location, free parking, good free wifi, social hour with free wine

ample choice for breakfast

we had to ask for dryer in the room, laundry coins sold, but had no soap

i also like that the wifi was strong and i had no issues getting work done

the food at the restaurant is delicious, the bar staff makes great drinks

i like the quiet the room was. the buffet breakfast was excellent.

the restaurant is great and the bar tender (cristhian) is a true mixologist and made fantastic drinks for us

breakfast and service availability no laundry rooms was available nor the food was

laundry service was not available too during my

wifi is useless, can't connect

room service was delicious.

and price, rooms were modem and spacious, bathroom was modern and clean, hotel has restaurant w room service

need it some attention looks bad, wifi is garbage i been in this hotel 3 times and will be the last the 3

wifi did not work for me six days, tablet or laptop

wifi is never working i stay a lot in this hotel and wifi it's the only thing that does not work

didn t like the parking

a/c was very good, tv was okay, wifi was pretty good for my room, but i didn't try streaming anything