the laundry bags in the lodge foyer could have been stored out of view

wifi in the lodge dropped off and i lost five emails that had been drafted

they saved me a dinner for my late arrival even after the kitchen closed

housekeeping, kitchen, bar staff, maintenance and check in were all so friendly and helpful

hotel has a bar and serves meals but we didnt use this facility as we were travelling around each day

i also appreciated the very affordable in-house laundry service

small mark on bedding/seemed like a laundry burn more than dirt so never complained

the time that we stayed at the hotel there was problems with the wifi (i made staff aware and they have an

wifi was not very strong in my room.

had a lovely stay brilliant family room for two adults and two kids

the room was conveniently situated, but the laundry was operating close by and there was some noise into the

good wifi, comfy room, nice to have a fridge and iron

excellent breakfast, nice playroom for kids.

free wifi, breakfast although very pricey was good

was friendly, including the reception & bar staff, as well as the staff in the swimming pool area

also, the laundry was clean and fresh

in site free parking

pet friendly but charged and extra 30 on arrival for having a pet

wish the bar was opened all night

parking directly outside

was really helpful, and made sure our room was ready for an early check in, the breakfast was very good

the wifi was very slow in the room, i was hoping to watch a bit of netflix but in the end i didn't

wifi in and out needs better connection

wifi was a little slow and unstable. water pressure for shower could be stronger

andrew was amazing and the late check out really helped us to plan our day

walk down to rooms from reception past the laundry and kitchen isn't very nice and quite a few smells of cooking

shower was poor the noise of the central heating was unacceptable, it was like living in a laundry at

room access through laundry and far from main entrance

was in a good location, the staff were fantastic, as i was staying for two weeks they had a laundry service ,

was quite a lot of noise from some sort of kitchen/laundry area in the late evening and in the morning

location next to the golf club i was visiting

and spacious room, lovely shower, plenty of parking, fast wifi and very convenient for the bus into the centre

helpful, friendly staff good parking food options for either room service or served in the pub, are reasonably

room service didn t work

had to ask for wifi password and times of breakfast

big free parking

the side bed for kids was in very poor condition and making noise at night

i suspect that having to serve a large coach party led to an overstretched kitchen

room service is fast and food stunning , great choice at breakfast

wifi weak/non-existant.

they also offer a laundry service

pet friendly too so happy doggie

friendly great facilities , locality superb free parking on the street , lovely boutique style room , wonderful

it was helpful that there is a free parking just next to the hotel

well decorated, good wifi. very clean and tidy.

having towels changed everyday is a nice incentive to reduce the environmental impact of hotel laundry

the suite was lovely, clean, the evening meal was divine and the room service equally as good.

the suite was lovely with a great choice of snacks and mini bar choices too

room service is also excellent

breakfast the next morning was very good

it, at that point i noticed an extractor fan above the space, not sure if this was where the laundry was done

'overnight' noise from the 'laundry room' could have been suspended for a few hours in order that i could get

we managed to get a parking spot but there are only 3 parking spaces outside of the

arrived pretty late and was kindly given complimentary late check out which was greatly appreciated

no real room service

unfortunately the music from the pub next door was a disappointment. no laundry facilities.

we re not told about putting clean room tag on door, so we had no laundry/tea/coffee replenishment

don t know if we were near to a laundry room or a catering extractor fan but our room sounded like we had a

for the oldies: area mobbed with kids out drinking but you can go elsewhere

we had a parking space but it is first come first served which was great

but tastefully decorated , quiet , i think iys child friendly , menue in room and hairdryer laundry bag in top

fratello's restaurant was excellent, as was the breakfast buffet!

i’d prefer ordering breakfast from a menu than a buffet with over cooked food.

big, comfy room, good staff, lovely breakfast

great rooms - very comfortable, yummy warm cookies on arrival, good and extensive room service menus

for room service and with in 15 minutes the food was delivered to the room, very friendly & polite

room service was speedy and good quality

paid for an early check in as we arrived on an early flight

room service breakfast delicious and nice and fresh

there was no menu in the room so i was unsure if room service was being served at this time.

a bit noisy during the very early hours as can hear staff wheeling laundry trollies along the

every time they went to toilet and also being woke up as i was placed near the lift and staff/laundry room, when

hotel and free parking too cracking geordie breakfast also well appointed rooms lovely

a great breakfast

poor wifi , cold beans and dated bedroom/bathrooms

to have breakfast due to early start for airport

comfortable hotel, reasonably priced, close to newcastle airport. good facilities. good wifi.

leaflet in room stated room service , there was no room service menu in room

to be told oh the kitchen is not open tonight

room service left over trays and items from night time orders were still outside room doors (in

of the two disabled parking spaces was apparently the storage for laundry bags which made it unusable

wifi was poor in all areas

very petty i know but the gym was a little run down but nothing to really complain about at all.

breakfast very good location was close to wedding at exhibition park

helpful and friendly staff, early check in and late check out for free with the ihg app

the kitchen had utensils and the wifi was easy to connect to

we are used to having just the one bedroom with bathroom but to have the living room and kitchen as well was

everything except the wifi

accommodated an early check in. very clean apartment and friendly staff.

bed extra comfortable very spacious excellent kitchen facilities

open wifi network is insecure.

very weak wifi

catena zapata room it was lovely clean and spacious and the little touch of the prosecco , rose petals and

room service could have been extended to a later hour. by 10pm, nothing was available!

staff couldn t have been more helpful with check in/check out, room service etc

very good transportation nearby free laundry

free laundry

security rooms warm and cosy sky sports good selection of beers and wines plenty of hot water laundry good

oh, and there was laundry (washer and dryer) in the basement that you could use for free (just provide your

staff were helpful and friendly and having a laundry room helped with 3 young children

no water on bedroom, no laundry service, empty mini bar, rooms a little tired

room with lovely fresh laundry

the laundry service was good

no laundry bag in the room, and only one shortbread on the tea tray

the room service choices. especially for kids.

we were rudely awoken both the saturday and sunday mornings to noise from bin wagons at 530am, laundry or delivery

was beside the laundry room with staff in and out of there from 7am banging and chatting which woke us up

all round the shower screen doors hardly opened and bathroom fan made a bad noise - also next to laundry cupboard

dirt laundry piled up on floor next lifts on arrival and leaving

woken up early by their laundry deliveries and loading

we arrived we needed to request dishwashing liquid and washing powder for the laundry washing machine - there

laundry dotted around the hotel as we were going to our room didn t make a first good impression

t sleep at all due to our room being right next to a large amount of the water pipes used for the laundry

bunk beds for the kids in a separate area, good facilities

that it had a balcony in the room to smoke also a kitchen with everything washing machine hob

used the laundry service (we had to clean some clothes, and there were no self service laundries nearby),

every time i went to use it it was being used by staff to transport laundry or cleaning equipment - there were

the bed was so comfortable. breakfast was tasty and the spa was luxurious

cosy feeling, luxurious. great choice for a first night away from the kids

free for my husbands 40th to have a relaxed meal, drinks in town and a good night sleep without kids and dog

there were trolleys of laundry outside the lift shaft and in the corridor pretty much most days

like piles of dirty laundry and pillows in corridor when arriving

delivery & pick-up of hotel laundry in the hotel car park at 6

no self laundry facility.

friendly place lovely clean room a d great full english breakfast and nice sports bar 5* from

however, i think this was simply an allergic reaction to the laundry detergent your hotel uses, which has

staff perfect ud83dudc4dud83dudc4c location has breakfast and ud83dudc4dud83dudc4c

the breakfast is buffet with ample variety which is very well cooked and tasty

decent size room, good wifi, gym on site even though small

amazing room service presentation and lovely dinner

staff and laundry

great breakfast room service

verry good breakfast

the service at reception, restaurant and bar was excellent.

a drink on our second morning, no spoon with soup so drank from bowl and i really begged for an early check-in

the gym and spa is very small and does not have a good selection of work out equipment.

who runs the breakfast service at the hotel is excellent

the gym was really great with lots of equipment and the sauna was a perfect touch

the gym and spa is very small and does not have a good selection of work out equipment.

closing at 10pm and extremely limited room service (choice of 3 sandwiches only

probably is from the laundry but it s not pleasant

when having breakfast, staff was passing through the dining with dirty laundry on hands that wasn't appropriate

had a number of dark hairs on our duvet cover, i imagine they came through the laundry but still a little creepy

would have liked a laundry service

ac was leaking (was not the rain as was inside the room) and sounded like someone as was doing laundry first

checking in staff indifferent, waiting for a lift(they are small), staff went in with an empty laundry trolley

we also noticed when we were leaving that the laundry room was washing sheets bearing in mind the hotel had no

found several items missing, such as the safe, iron and laundry requests

also, the door to the laundry room on floor four where i was staying was frequently open, again showing large

member of staff was helpful and cheerful though, even non public facing members met in lift with laundry for

staff, clean rooms and laundry, great location just outside train station and in walking distance to city centre

they had same day laundry service

the room was in a great location and very comfortable and clean. breakfast was lovely

met my needs very helpful staff complimentary late check out

excellent location and late check out

very hot in the room. extras like room snacks, drinks and laundry services are very expensive.

coffee at breakfast was poor. bar shut at midnight.

excellent location, restaurant was modern with open plan kitchen. very clean throughout.

both bedrooms ensuite, relaxing lounge nice kitchen

just the fact that the gym was not onsite - but we did have use of tge vermont hotel gym.

the kids were over the moon with everything which is all a parent can ask for

and nothing was any trouble for him was always happy to help us and very friendly with the kids

great breakfast too

a selection of mock tails would have been good for the kids

and surrounding of the building was fantastic the staff so nice the only problem was swimming pool was very busy

no way of getting the air i needed and it felt a bit stuffy for me also we were going to use the laundry service

we booked the townhouse room which was perfect for a family of 4, our kids ages 9 & 7

excellent gym

wifi: you must become a

also the free wifi is really straightforward to connect to, and it's fast

nowhere to wash clothes. no public laundry.

location of the is perfect for families with kids specially who are planning to visit discovery museum or life

20 price for pet

free wifi

the staff were amazing and so good with the kids and very patient. the rooms were very clean.

room service for meals was very good and the food great

surprisingly the wifi was poor not enough strength to download a newspaper

there is a small gym and car park next door for 10 per day payable at reception

:) was tempted by room service but i already had dessert that day

nice room, good location and it has a gym!

staff and laundry

was very good to use the gym and spa facilities in with the booking today as we had a all round, productive

the broadband/wifi connection was 1 out of 10. it was terrible.

rooms large and clean, swimming pool and spa great, breakfast amazing and location couldn t be

good facilities, excellent breakfast and overall nice hotel

laundry shot was quite near our room which made a bit of noise

had a room right next to the laundry room or some kind of maintenance room it was noisy all night, feel like

room wasn t ready beds were not made dirty laundry on the floor and a large bag of rubbish in the

new towels were immediately brought up to my room but it made me suspicious of how detailed thier laundry is

would have loved laundry facilities but that s me just grasping at straws. it s excellent

close to where i wanted to be free parking a bonus

wifi signal was poor

free parking in a secure area next to the pub

went into the bar and everyone was friendly

car parking is secure and the wifi ok

wifi cover didn t always work in our room but we got connection at the bar.

there are few chargers in the parking lot, with only one having built-in cables

look like they have changed the dining room and bar brightened it up

value for money including the use of gym, swimming pool, sauna, and steam room

reception staff always friendly and helpful , great facilties in hotel. parking close to hotel.

quiet clean and safe. good parking.

friendly welcome, easy parking

the only thing i didn't like was the fact that the breakfast didn't include a hash brown and the wifi wasn't

close to the river and the metro shopping center, parking was easy as was the address to find and to drive to

wifi wasn t great and bathroom light didn t work

too hot in the room and the laundry underneath us made a lot of noise during the night

the beds were comfortable and all laundry and towels were like new

an early morning bumming noise like laundry machinery.

breakfast good plenty of choice especially for kids, great parking, in the middle of everything fab place will

and modern comfortable beds kids very happy with the tv channels lol breakfast was nice and plentiful location

the location the inside of the hotel rooms well laid bed , clean linens and laundry bags

to bed there were no pillowcases provided and no towels available for the leisure club due to a laundry problem

i hate to think of all the wasteful laundry that will be needed

room service didn't came everyday but when i called the reception they told it not come

wifi hard to get into/ dropout with tv at times

we would have preferred to have a proper breakfast rather than the 'grab and go' breakfast

the fact, that it had more than ample (free) car parking - that was the whole reason i booked the embassy hotel

.everything except the breakfast

cheap price, clean room, convenient location, easy parking, friendly staff

couldn’t do enough for us, really professional and great breakfast, really good valve for money