the laundry bags in the lodge foyer could have been stored out of view

wifi in the lodge dropped off and i lost five emails that had been drafted

they saved me a dinner for my late arrival even after the kitchen closed

housekeeping, kitchen, bar staff, maintenance and check in were all so friendly and helpful

hotel has a bar and serves meals but we didnt use this facility as we were travelling around each day

the room was conveniently situated, but the laundry was operating close by and there was some noise into the

pool and spa facilities, helpful staff and rooms were very comfortable

our stay was good,we enjoyed our room service.

will definitely be back the hotel was amazing and so clean, comfortable bed was sooo comfortable, breakfast was

the leisure facilities and the evening meal options and breakfast

was quite a lot of noise from some sort of kitchen/laundry area in the late evening and in the morning

shower was poor the noise of the central heating was unacceptable, it was like living in a laundry at

was in a good location, the staff were fantastic, as i was staying for two weeks they had a laundry service ,

walk down to rooms from reception past the laundry and kitchen isn't very nice and quite a few smells of cooking

room access through laundry and far from main entrance

no laundry service - which was a problem for a 5 night stay - no advice at time of booking this would

older building i wouldnt have mind the no signal if the room had a phone, last but not least the wifi in the

location and lovely bedrooms and dining room. great pool and spa and gym

desk staff miserable bathroom brown stains around bath and shower no drinking water in room no room service

disappointed that we could not get a slot for the pool

small mark on bedding/seemed like a laundry burn more than dirt so never complained

i also appreciated the very affordable in-house laundry service

room was very clean and we had a brilliant view breakfast was brilliant too and we will definitely be staying

if i didn t have 2 kids under 5 with me i would have went to the premier inn down the road

parking - no fault of the hotel as that's all the space they have

also, the laundry was clean and fresh

i did not know it was pet friendly..

windsor is ideal place to stay great location, and it s a pet friendly place bubbles enjoyed her couple of

cosy,loads of parking,next to the seafront.

wifi signal was poor

the wifi was very slow in the room, i was hoping to watch a bit of netflix but in the end i didn't

wifi connection not very good.

excellent location beside seaside, clean room, friendly staff included wifi and nice breakfast selection were

wifi was a little slow and unstable. water pressure for shower could be stronger

wifi worked very well

was outstanding with great atmosphere although outside city centre , easy access from a1 , free parking , bus

limited room service.

solid wifi

to much noise, loud music and screamimg kids in eating places

comfortable rooms. stylish hotel. great bar area. great stay.

the drunken man in the bar very abusive the member of staf male sorted it straight out

clean comfortable, bar meal was beautiful thank you

paid wifi - the only bad thing.

room service breakfast delicious and nice and fresh

didn't pay for wifi, was free in the lobby

but tastefully decorated , quiet , i think iys child friendly , menue in room and hairdryer laundry bag in top

room was comfortable the bar and restaurant good

friendly staff nice view from gym good value for money

wifi connection information should be available without needing to go to reception

convenient to airport, lovely staff, bar facilities

the kids loved the swimming pool, which although small was never too busy and always quite warm.

nice that it has a 24hr bar

we had a meal in the restaurant which was delicious and a great choice for 2 adults and 4 kids

and chips room service was not at all good

wifi unreliable & situated only near trading estate so felt cut off

having towels changed everyday is a nice incentive to reduce the environmental impact of hotel laundry

extremely clean, good shower, well stocked mini bar and snacks

parking a bit limited with a battle spaces , but that s nit picking !

wifi / phone signal (ee) was not great

wifi wasn t secured and very rarely stayed connected, we had no data signal or wifi in our

'overnight' noise from the 'laundry room' could have been suspended for a few hours in order that i could get

it, at that point i noticed an extractor fan above the space, not sure if this was where the laundry was done

the only slight niggle could have been parking outside hotel but we got parked

arrived pretty late and was kindly given complimentary late check out which was greatly appreciated

location. excellent dinner and room service. very good freshly cooked breakfast

don t know if we were near to a laundry room or a catering extractor fan but our room sounded like we had a

unfortunately the music from the pub next door was a disappointment. no laundry facilities.

we re not told about putting clean room tag on door, so we had no laundry/tea/coffee replenishment

parking was great, had get up early to move the car to allow some else leave

city clean friendly staff lovely breakfast and bar areas nicely

wifi not very good

good wifi, very clean and comfortable, great sea view

loved the location, (hotel on the beach) easy on site parking, great breakfast and great sandy beaches

everything,hotel room, reception staff and kitchen staff were spot on.

i went downstairs for breakfast asking for room service to which i was told we should have ordered the night

every time they went to toilet and also being woke up as i was placed near the lift and staff/laundry room, when

a bit noisy during the very early hours as can hear staff wheeling laundry trollies along the

as it is such a public bar i do feel if you are sat in hotel lobby having a drink or just with kids a toilet

bar service was very slow. just needed more bar staff.

early check in..

they also offer a laundry service

breakfast hospitality fantastic was by far the best pet friendly guest house we have ever stayed in thank you

pet friendly too so happy doggie

the wifi is a tad slow but usable. parking can be tricky if it's busy.

parking was no issue and free

of the two disabled parking spaces was apparently the storage for laundry bags which made it unusable

comfortable room, nice bar showing football, staff very friendly

there are tea and coffee making facilities, air conditioning, great bathroom and free wifi

ordered room service and the girl in the restaurant was so friendly

the friendliness of the staff and the staff. appreciated the flexibility and early check in.

wifi is available only intermittently

the kitchen had everything you could need to cook with

we are used to having just the one bedroom with bathroom but to have the living room and kitchen as well was

much more space and with a kitchen you can make some tea or coffee or even cook

modern, lovely location. the kitchen/ living area and bathroom were spacious and fantastic!

staff were helpful and friendly and having a laundry room helped with 3 young children

laundry , storage everything available, breakfast at cheaper price, if not included

oh, and there was laundry (washer and dryer) in the basement that you could use for free (just provide your

the hostel has a free laundry service with washing machine and dryer

very helpful cleanliness nice warm room nice bar area central location quiet value for money laundry room sausage

the courtyard for pre dinner drinks and bar are was very comfy

booked in the restaurant it was everything we were expecting and more and the next evening we had room service

got room service and the food was really nice too

earlier check in options even if pay a little more free parking more room service options

staff couldn t have been more helpful with check in/check out, room service etc

laundry dotted around the hotel as we were going to our room didn t make a first good impression

t sleep at all due to our room being right next to a large amount of the water pipes used for the laundry

we arrived we needed to request dishwashing liquid and washing powder for the laundry washing machine - there

the food in the restaurant could of been more to cater for kids

nice location for attending games at nufc. not far from city centre. pet friendly.

however, i think this was simply an allergic reaction to the laundry detergent your hotel uses, which has

the gym was a very nice bonus

lovely, clean, staff very friendly and helpful, room good size ,bed very comfy good location, had breakfast in

kids loved the robot room service butler beds very comfy, rooms very quiet

very clean, good breakfast, friendly staff, and prime location. great value for money.

the laundry service was good

no laundry bag in the room, and only one shortbread on the tea tray

no water on bedroom, no laundry service, empty mini bar, rooms a little tired

room with lovely fresh laundry

the table the bath air con size of the room choice of tv channels free wifi

used the laundry service (we had to clean some clothes, and there were no self service laundries nearby),

every time i went to use it it was being used by staff to transport laundry or cleaning equipment - there were

wifi a bit slow but good enough for emails and browsing - can't use for streaming

free late check out.

very very helpful staff. room service food exceptional.

was beside the laundry room with staff in and out of there from 7am banging and chatting which woke us up

we were rudely awoken both the saturday and sunday mornings to noise from bin wagons at 530am, laundry or delivery

all round the shower screen doors hardly opened and bathroom fan made a bad noise - also next to laundry cupboard

woken up early by their laundry deliveries and loading

dirt laundry piled up on floor next lifts on arrival and leaving

staff and laundry

staff lovely, 24hr room service

fact you had to pay for parking at the hotel and also they were going to charge 10 and hour for early check

wifi did not allow me to connect to my vpn for work which made it difficult to get work done

modern hotel , friendly staff , lovely room , huge bed , fab shower , bar area great

ac was leaking (was not the rain as was inside the room) and sounded like someone as was doing laundry first

had a number of dark hairs on our duvet cover, i imagine they came through the laundry but still a little creepy

when having breakfast, staff was passing through the dining with dirty laundry on hands that wasn't appropriate

probably is from the laundry but it s not pleasant

would have liked a laundry service

like piles of dirty laundry and pillows in corridor when arriving

no self laundry facility.

delivery & pick-up of hotel laundry in the hotel car park at 6

there were trolleys of laundry outside the lift shaft and in the corridor pretty much most days

location, clean, modern hotel with bar and restaurant

checking in staff indifferent, waiting for a lift(they are small), staff went in with an empty laundry trolley

found several items missing, such as the safe, iron and laundry requests

member of staff was helpful and cheerful though, even non public facing members met in lift with laundry for

we also noticed when we were leaving that the laundry room was washing sheets bearing in mind the hotel had no

also, the door to the laundry room on floor four where i was staying was frequently open, again showing large

they had same day laundry service

staff, clean rooms and laundry, great location just outside train station and in walking distance to city centre

an issue with a damaged grab bar in bathroom was dealt with very quickly

gym is sufficient, dumbbells go up to 20kg, with cable machine, medicine balls, foam roller, swiss

central location breakfast choice was good kids loved waffle's for breakfast

very hot in the room. extras like room snacks, drinks and laundry services are very expensive.

room was clean and check in was easy our room was ready early so paid 10 to get early check in but if it

early check in, great location and friendly staff.

rap music in the bar of the hotel, with volume increased and inappropriate, vile lyrics.

oh thing i'd have to say to be a let down, would be no swimming pool or gymnasium facilities

we had to change rooms shortly after check in due to no wifi connectivity

wifi in the rooms was weak. no toiletries in the bathroom. just soap dispensers.

gym was too cold. lights in the room weren t bright enough.

equipped with a mini bar, tea and coffee facilities, hairdryer, ironing board and room service if you required

room service, was late.

nowhere to wash clothes. no public laundry.

thank staff enough, come to newcastle for a rvi hospital appointment and we got free late check out due to an

20 price for pet

pet friendly

early check in for ihg members. room was spotless. check-in was fast and very helpful.

no way of getting the air i needed and it felt a bit stuffy for me also we were going to use the laundry service

the room was lovely, good size, extras treats (for easter) for the kids, comfortable, clean and well well

mini-bar, naughty in that it s just pop and water! don t say free bar. bar means alcohol

also the free wifi is really straightforward to connect to, and it's fast

spotlessly clean, very nice breakfast, great gym, staff are all really friendly, great location

it was a faff having to get the hilton app to obtain free wifi

the staff were really kind and friendly with the kids when we went down for breakfast

like its just a preference, a touch, to find in the room slippers, bathrobes for using the on the spa and a

very good breakfast, friendly staff, good facilities such as swimming pool, sauna etc.

location, clean, friendly staff, gym and sauna

staff and laundry

the room had a nice big screen tv and a strong wifi

we also travelled with two kids ages 6 and 8 and they also loved this hotel

room service was so good

early check in was a bonus

wifi a bit slow. no seeds at breakfast.

drinks for room service ?,

staff, comfortable room, excellent food took advantage of room service as restaurant timing clashed with our

the breakfast was superb, i highly recommend the continental platter

there is a small gym and car park next door for 10 per day payable at reception

had a room right next to the laundry room or some kind of maintenance room it was noisy all night, feel like

laundry shot was quite near our room which made a bit of noise

would have loved laundry facilities but that s me just grasping at straws. it s excellent

new towels were immediately brought up to my room but it made me suspicious of how detailed thier laundry is

room wasn t ready beds were not made dirty laundry on the floor and a large bag of rubbish in the