the housekeeping staff didn't follow the property's signage (about respect) on not removing guest laundry from

great breakfast + a community kitchen fully outfitted and a free laundry

swimming pool and roof bar so lovely

vintage vinyls and fleamarket books) isn't very necessary and the pool is not the biggest, but wifi is superfast

the tall white service staff who on my first night really went out of his way to fix the wifi issue and gave me

drinks bar in room

stayed in august and traveled into the centre for the afternoon with our two young kids

there was a secure parking area

wifi was quite slow

the room is great for one person, breakfast is good, convenient free parking

room service very basic. did not add coffee or take away dirty cups and glasses

late check out at 12 am and good buffet breakfast

room service tray left outside our neighbour's room for many hours.

late check out at 12 am and good buffet breakfast

excellent staff and a really good breakfast

everything, delicious breakfast, and even a facility to do laundry.

there are two washing machines also in the kitchen so you can wait the laundry while cooking/eating

kitchen and laundry area and breakfast

the community kitchen and laundry access made for an easy stay

helpful staff good size room and very comfortable great bar area and light food available laundry facilities at

the free laundry was an unexpected bomus

-there is a self service laundry which can be used with an app

he helped us negotiate the laundry app with great patience

basic hotel, it was good for the easy parking and for the self laundry available

had some issues with the dryers while doing f laundry

out of service elevator and mix up with getting laundry done.

thing that let the hotel down, pleasant staff but no compendium, no local information in rooms, laundry service

wifi cut outnsoni couldn't watch anything in english

super nice designed! great interior design! good location in the city. spa option available.

beautiful garden, good bar and lovely massages in their spa

restaurant not open on weekends (maybe when quiet??) no laundry facilities

room is a little small when fitting 2 adults + 2 kids, but is perfectly doable for short stays

good air conditioning and wifi

breakfast was ok but nothing special. the eggs were too milky or watery.

,it s immaculate, lovely bar area , they even out the football on in the bar for me , lovely service and a

breakfast was great

clean /efficent / sucure parking/ good location for my needs / nice breakfast .

attractive building, clean, comfy, plenty of parking and very close to the motorway

staff was really nice and helpful despite the overload of work i had also a nice diner and breakfast

friendly and helpful staff. due to covid the breakfast was in your room.

it was short 6 minute walk to nearby laundry mat

no laundry facilities

the breakfast was lovely

great air conditioning and wifi, comfortable beds and friendly staff

wifi didn't work initially which was annoying as we needed it to confirm bookings

close to a laundry and short walk to catch the tram

laundry service although expensive

the facilities of hotel was without wasserette (only laundry service e

had a great stay at the hotel, we are a family with 2 kids, 4 years old and a baby and we visit bordeaux for

didn't say much about the hotel , but it was not difficult to find where is the canteen or the gym

- excellent location - free gym available just 2mins down the road

to get to, abundance of safe and paid parking close by, perfect location to explore the city, pet friendly

the room service selection was very limited.

the hotel was clean and the bar very nice

wifi disconnected too often.

also the laundry service is quite expensive: 4 to wash a pair of socks

a double room, 1 bed, with views and i was given a small room, 2 kids beds, interior, no views

enough toiletries in the bathroom, a bar of soap to use to wash hands and face, use to wash hair/condition and

location, late check out, good breakfast

perfect blend of a small but genuinely beautifully decorated room, and a rooftop bar that welcomes both trendy

they are strict about excessive noise and pet friendly

breakfast was continental which was good

bunk bed is slight ly dangerous to go on especially if you have young kids

a bit out of center, the wifi is poor

breakfast at 6 euros was convenient and great value

friendly staff, the wifi was good, clean towels daily

the wifi was free and good

there was no wifi

the wifi is not that good

gel air conditioning is effective lots of socket points and usb good lighting large smart tv good wifi lots of

location and bar downstairs

high price compared to facilities no bottled water, coffeemaker in the room. no room service

set out, bar and restaurant area beautiful, staff 100 percent helpful.

the bar had a limited choice, but there was always something to drink

the bar and the restaurant add value to the property

bar and restaurant offer good range and great service

staff was exceptionally friendly (also towards kids) and had great menu offers for kids, e

was an odd smell in the hallways and the kitchenette was not well stocked

good location right out of old town, spacious room, very nice included breakfast

the gym had a manual treadmill; while aesthetically aligning with the beautiful wooden theme of the

the beautiful cocktail bar and space was a real bonus

they have a new bar and breakfast that is exceptional

the bar in the evening was very welcoming

cocktail prices at the hotel bar were too high

rooms are very clean and comfortable with tv and wifi throughout

dickheads in best western next door unloading laundry truck at 03:00!!

beds very comfortable, spa/ pool / gym very good

breakfast was exceptional, the staff were extremely helpful and the rooftop bar was a wonderful

bar no necessary. takes up too much space in room. kept tripping on step up into bar area

location, room size, excellent breakfast, spa pool, helpful staff.

liked the room service breakfast and also the communal breakfast where the variety of food was excellent

the gym could be better- small and dark in the basement.

room service options good be wider

the gym was fine, there was some equipment that didn't work and it gets a little hot, just fyi

would hsve liked more weights and more variety of equipment in the gym

the staff were friendly and welcoming and helped us when we had a laundry service come pick up our laundry on

slow wifi

room, bed, bathroom, daily room service are really high quality

good wifi

wifi was non existent for us who use ipads

however the landings were very narrow and the laundry that was outside each door made it difficult to pass with

carpets dirty rooms felt damp cleaners were leaving laundry in the corridors

told nothing could be done until the morning by a visibly angry staff member who kicked a bag of laundry when

laundry was dark and on one visit the lights did not come on which was a bit scary

good location, lovely big room with a window that opens. coin laundry facilities

there was a convenient laundry and mini grocery store less than 5minutes away

a good quality the great quality including the bathroom and i enjoyed the facilities such as the gym

no connecting rooms in the hotel but we got two rooms next to each other for our kids

breakfast was really good

great breakfast and nice little gym. great opening hours.

there was a laundry mat just a few blocks away and a nice spa which was unfortunately closed but we were able

corridors and the whole smelled of garbage and dirty laundry

breakfast with a variety of options

breakfast, available room early, friendly staff.

excellent wifi, lovely staff, nice breakfast. pretty close to the centre - safe area.

no laundry service at weekend in a 4* hotel!

wifi connexion, and noise from other rooms

expensive laundry.

a bit more fruit at breakfast would ave been nice

breakfast would like more vegetable and some beans

both the dinner and breakfast were delicious and the wine they recommended was great

the bar staff were very helpful and friendly

they obviously were out of the laundry, but full of dust, crumbs, hair

helpful staff, very clean and comfortable rooms, on site parking and excellent breakfast

was clean and bed comfortable, wifi was fast and strong in my room

would stay here again, especially when travelling with my pet

great service from the bar and felt very at home

the pool has too much chlorine and the laundry service was not available when required.

luxury and elegant hotel, with amazing rooms, outdoor swimming pool and small spa, high quality breakfast, great

small swimming pool

wifi was fast and reliable - you logged in only once

we have three kids that didn’t travel with us and the peace for a city centre hôtel was great

wifi is good

wonderful little boutique hotel. kids could sleep whilst i read in the courtyard. cute.

wonderful little boutique hotel. kids could sleep whilst i read in the courtyard. cute.

the wifi was not working well

also, wifi was rather

is no way this room should have been offered as a guest room, but it should be used as a store or laundry room

the wifi is not very good. it didn't work the first night.

great location! nice hotel breakfast. wonderful staff :)

wifi wasn t very fast.

wifi access poor and complicated. we ended up using my husband's mobile system

to a beautiful and large park jardin public for a pause during the day (perfect for kids) and as well

the wifi was the fastest i have ever encountered

also the wifi was good

good wifi

to a beautiful and large park « jardin public » for a pause during the day (perfect for kids) and as well

room, the secret room, was on the lower ground floor next to the laundry and staff room

wasn t made clear that we didn t have breakfast included and we had to pay 34 for a piece of avo toast

breakfast experience i've ever had

the breakfast was delicious

breakfast was great we loved our room.

shared laundry facilities were clean and functional and reasonably priced

the hotel also has a self service laundry and a small gym

easy to find, lovely room, big bed, very comfortable, had a fridge, easy to find, good safe parking

the family apartments are great, perfect for travelling with kids (kitchen, microwaves, fridge

reliable and fast wifi

the small gym and pool were a bonus to relax in after a day in the city

the bar was well appointed and comfortable for our nightcaps

lots of charm - the warm and welcoming staff - the spa is superb, especially the indoor pool - the

drinks at the bar and breakfast were very expensive

struggled with the wifi.

if you do not clean the furniture and tiles and keep old smelling cigarettes on the tables - the kitchen in one

good location in the old town plenty of little bars and restaurants yo cater for your needs and pet

no coffee/ tea in room, min bar fridge not working, shower head broken.

a bit of trouble with wifi on 2nd morning.

i woke up with allergies, and when i looked down on the area rug, there were clumps of pet hair

wifi

location. nice chateau. good parking.

the wifi connection was not great but to be honest you don't need to go on social media every

staff was very friendly, parking is convenient

i can see vows to exchanged by the fireplace in winter or in the courtyard in summer

friendliness of the staff, room, breakfast

the breakfast was not as lavish/good as expected given the rest of the experience

our room overlooked the serene garden and pool area - the room was beautifully designed with a large bathroom

when i was called by the staff earlier in the week before we travelled, i was told that the new gym would be

it would great to have a kids menu option but i have been told its coming soon

while the hotel was pet friendly i do think it's a bit ridiculous to be charged a 12 euro per night cleaning

amazing hotel in a great location. staff are very helpful and friendly. breakfast was very good

the other room in which our kids stayed had a decent housekeeping

of crockery and cutlery on the breakfast buffet

especially dinner room service

were very nice and even did some laundry for me quite cheaply as soon as i arrived

wifi wouldn't connect.

working wifi

pet friendly hotel

wifi worked only at the frontdesk. couldn't connect to it in the room at all

lovely little bar and outside area

no bar in the evening.

like the location and the facilities, but the wifi doesn't work well i appreciated the helpful and the welcoming

speed of wifi is not so bad

wifi did not work

knew it would be the case but shame the hotel bar was shut sunday and monday which was when we were

wifi is very bad, not a lot of storage room for clothes and stuff.

internet was terrible, small gym

gym could do with a running machine

i reached late in the evening, so no restaurant or no room service available to get some food

is no self-laundry and microwave oven

gym room was small and not equipped at all for a proper training restaurant was closed food offer

the bar area was pleasant to sit in

staff especially at the bar

superb room amazing and great breakfast along with secure parking, on my previous visit 10 days prior i had lost

especially enjoyed the steam/sauna and pool facilities

nice swimming pool

ordered a room service club sandwich at midnight

every part of the hotel is luxurious: the rooms, the dining area, the reception, the pool

lovely restaurant and bar area, staff were all friendly and helpful

we got late check out though which was good

the spa experts were very kind and knowledgeable

the room service is also amazing, the staff that tend us was very polite and did superb job

room service coupe have been better

gym was fantastic and the breakfast very good

this may have been because the hospitality staff was shuttling dirty laundry and trash around

only negatives, which are very minor, are the towels regularly run out at the pool and if you could sit outside

when checking-out as well, she charged and debited for a room service fee that i didn t ordered, so she said

there was also a nice outdoor relax area connected to the bar, with lounge chairs, petanque, etc

the room service food was not great. the scrambled egg for breakfast was cold and watery.

the view of the pool was perfect, and i enjoyed a swim most days, the staff were all professional, yet friendly

sitting by the pool was the perfect way to relax and unwind for a few days

spa and restaurant on site great coffee a lovely area to sit around the pool

and i would not hesitate to recommend it to anyone looking for a relaxing break (they have a spa too

beautiful pool areas and rooms

also the 2nd day we were not sure if we had to stay one more night and got late check out

staff was excellent. receptionist and bar staff were very friendly and helpful.

you had to fetch / order from the bar at 2

private parking, breakfast buffet, comfy beds.

bar was closed and no mini bar, which is not what i expected in a 4 star

they sell laundry pods at reception

- nice looking room, clean, cosy - swimming pool with view on the lake - nicely kitted gym - easy access to

i wish the pool had been bigger, but this wasn t a big deal!

the breakfast was fresh and filling and for a low carb diet there was plenty to choose from which is

enjoyed our stay at this hotel very much - it has a pool, a gym, the room is spacious and has all the basics