safe parking

lots of parking, beautiful property, easy to access from highway

the chateau is quiet, airy, set in pleasant mature grounds, with plenty of car parking and a bus that appears

no bar staff we had to wait for someone from the office to serve us a drink

no fridge, struggled to get a cold drink in bar at 3

there was bunk beds in the room which the kids loved

nice and friendly staff on the reception yammy breakfast good bathroom rooms were cleaned every

the staff were lovely and friendly, and the parking felt secure

wifi was quite slow

missed pet zones

basic hotel, it was good for the easy parking and for the self laundry available

only one dryer in the laundry room; and was not drying well

they even have free guest laundry facilities and will provide a detergent pod for 2 euros

the free laundry was an unexpected bomus

-there is a self service laundry which can be used with an app

there is also 1 washing machine and dryer for laundry which was great (though these were in high demand)

facilities such as laundry & bar

kitchen and laundry area and breakfast

laundry (essential coming off a long hike) and kitchen for nights we didn't feel like going out

it has great facilities for all types of travellers with a kitchen & laundry facilities plus a bar/restaurant

second, they offer chromecast to each room, using both the qr code and the wifi code, it connected with the

buffet breakfast had a large selection to choose from which is always a

would have been nice if bar was still open or room service (even limited) was

late check out at 12 am and good buffet breakfast

proximity to station, attractive decor, excellent breakfast, informal atmosphere.

restaurant not open on weekends (maybe when quiet??) no laundry facilities

room is a little small when fitting 2 adults + 2 kids, but is perfectly doable for short stays

great place for families, by the way, and yet lovely for us without kids because the soundproofing is superb

hotel kids friendly with some games at the lobby for the kids to play and some sweets for them too

the breakfast was plentiful and had many choices

a bit out of center, the wifi is poor

low speed wifi

the wifi was truly terrible! it kept dropping.

decent breakfast

bunk bed is slight ly dangerous to go on especially if you have young kids

out of service elevator and mix up with getting laundry done.

thing that let the hotel down, pleasant staff but no compendium, no local information in rooms, laundry service

spa facilities are minimal - consist of just 1 sauna, 1 steam room and a hydro pool

breakfast was excellent too

the spa was beautiful and very relaxing

the housekeeping staff didn't follow the property's signage (about respect) on not removing guest laundry from

great breakfast + a community kitchen fully outfitted and a free laundry

the staff are amazing (shout out to elaine at reception and valentine at the bar - although all the staff were

swimming pool and roof bar so lovely

swimming pool and roof bar so lovely

gym could do with a running machine

bar together with reception

i reached late in the evening, so no restaurant or no room service available to get some food

wifi was an issue but they came up with a

room service did not come one day and breakfast wasn't included.

the room service selection was very limited.

easy to reach all the sites and my son enjoyed the gym

comfortable room, friendly helpful staff, nice bar area with selection of local wine

the wifi is stable

to get to, abundance of safe and paid parking close by, perfect location to explore the city, pet friendly

the staff were friendly and welcoming and helped us when we had a laundry service come pick up our laundry on

wifi wasn't the best.

wifi was a disaster

and we got an early check in which was great

good beds, very good staff service and good internet connection excellent hot chocolate for the kids on

the wifi worked great and the room was very spacious

half which means it was not enough and was used by previous people the corridors smelled bad the wifi is very

good location, friendly stuff, wifi is fast

friendly staff, the wifi was good, clean towels daily

pretty modern tv and good wifi

lovely little bar and outside area

wifi was not accessible from our room

wifi did not work

wifi was poor

far from downtown. limited hours of on site bar and restaurant.

dickheads in best western next door unloading laundry truck at 03:00!!

nespresso machine was not switched on so had to call room service

the breakfast buffet was delicious and had beautiful views to the main plaza

the room was cavernous and well suited to our needs[ we had dogs as pets and nothing was left undone with

staff are professional and genuine, beds comfortable, facilities plentiful, breakfast delicious, spa magical

told nothing could be done until the morning by a visibly angry staff member who kicked a bag of laundry when

however the landings were very narrow and the laundry that was outside each door made it difficult to pass with

good location, lovely big room with a window that opens. coin laundry facilities

told nothing could be done until the morning by a visibly angry staff member who kicked a bag of laundry when

carpets dirty rooms felt damp cleaners were leaving laundry in the corridors

the welcoming and helpful staff, beautiful room, great view, superb lunch and breakfast, location the best

to be improved: there is no gym, outdated decoration and you cannot open the window so the room was warm

and cross the road, it is the shore which is great to walk your dog if you travelling with pet

wish the terrace was open all day long. (7th floor). was open just for the breakfast hours.

it's absolutely amazing that i could travel with my pet and feel very comfortable bringing him

no laundry service at weekend in a 4* hotel!

wifi connexion, and noise from other rooms

floor, room was ready when i arrived which was great as it was very hot and i also paid extra for late check

no room service despite that being advertised unless you want a microwave meal

some machines in the gym weren t working hair dryer not great

my wifi didn t work

room service available, but i didn't use it

this may have been because the hospitality staff was shuttling dirty laundry and trash around

beds, room design and lighting just right, good facilities like coffee shop, a lively restaurant, gym with new

love the pool and great bar and resturant called gina's

room service and restaurant- not good

the breakfast was lovely and had stunning views of bordeaux and the pool area

also the laundry service is quite expensive: 4 to wash a pair of socks

perfect blend of a small but genuinely beautifully decorated room, and a rooftop bar that welcomes both trendy

pet friendly- yay

the roof top bar and the staff were amazing.

great vibe and lovely rooftop bar / restaurant

were very nice and even did some laundry for me quite cheaply as soon as i arrived

wifi worked only at the frontdesk. couldn't connect to it in the room at all

wifi was perfect.

comfortable beds, quiet room, good aircon and wifi

the room though small did offer tea and coffee facilities, hair dryer, tv, and good wifi reception

great pet friendly rules which really made for a fantastic visit

especially the rooms, location, rooftop bar, spa and staff

the spa experts were very kind and knowledgeable

spa was awesome, food was awesome, rooftop bar was awesome, staff were awesome, location was close

location. pet friendly and parking

is no way this room should have been offered as a guest room, but it should be used as a store or laundry room

gym location

easy check in, tour set-up, breakfast and check out

wifi wasn t very fast.

spa was a real treat, lovely friendly prompt room service nothing was too much

room service is minimal

the bar in the evening was very welcoming

the staff was so nice, breakfast was perfect, and the bar was a nice touch for evening cocktails

small bar fridge in rooms

they have a new bar and breakfast that is exceptional

we went to a suggested restaurant and bar - both of which were disappointing and old fashioned

struggled with the wifi.

hotel outsources both cleaning staff and room service, so if we missed the cleaning hours in the morning, we'd

lots of charm - the warm and welcoming staff - the spa is superb, especially the indoor pool - the

we had booked a cozy mansard room, but we were upgraded to a lovely spacious comfortable room

there was a laundry mat just a few blocks away and a nice spa which was unfortunately closed but we were able

corridors and the whole smelled of garbage and dirty laundry

good wifi connection

we paid for breakfast just one of the mornings, it was nice, but quite basic.

the leaving of a bag for having a day of not using room service

the pool has too much chlorine and the laundry service was not available when required.

weak wifi

pool very small

wifi, which didn't work in a second floor room

hotel has a wine bar that was not open late afternoon or evening.

to a beautiful and large park jardin public for a pause during the day (perfect for kids) and as well

to a beautiful and large park « jardin public » for a pause during the day (perfect for kids) and as well

good wifi

also the wifi was good

the wifi didn't work.

also, wifi was rather

wonderful little boutique hotel. kids could sleep whilst i read in the courtyard. cute.

wonderful little boutique hotel. kids could sleep whilst i read in the courtyard. cute.

wifi is good

the wifi was not working well

is no self-laundry and microwave oven

comfortable room with huge bed. excellent breakfast. friendly staff.

operate the tv, was not given wifi connection details when i checked in

some gym equipment was not well maintained double bed was too singles pushed together, not enough

lovely resturant and bar which were very well used by all guests, so had a really nice vibe

it was short 6 minute walk to nearby laundry mat

no laundry facilities

50 euros for breakfast it shold cater for everyone's needs - when asked the kitchen said one of the breads on

the breakfast was very good and i liked the bar area also

wifi connection was good

nice sauna and spa area, the rooms are very clean and they feel brand new

we spent lots of time by the pool which was a lovely place to relax and the treatments in the spa were heavenly

excellent room quality, staff, gym, pool, sauna and steam room

nice gym as well; no one in it

decor (philippe starck), lovely rooms, relaxing pool/spa area, lively restaurant with the bar as part of it

laundry service although expensive

close to a laundry and short walk to catch the tram

the facilities of hotel was without wasserette (only laundry service e

was good with separate beds for the kids and a decent shower

1- no room service 2- small rooms 3- overpriced

room, the secret room, was on the lower ground floor next to the laundry and staff room

room is tiny with one table and right by the kitchen with staff going in and out all the time

breakfast experience i've ever had

front bar and sitting area was a real

of stale cold toast with different jams) while having to repeatedly get up and walk into the kitchen to get any

is peculiar, location is good, parking was available, food was good and fast (room service), very clean and

location, great bar and fantastic staff

we had two interconnecting family rooms - the kids especially were impressed with the added extras like the

the shared kitchen provides a range of amenities including drinks, snacks, and water refills

staff uniform to desk to bar and restaurant designs are all very casual in a nice way

i didn t like was that the gym was very small and located in an odd place you had to walk through staff

absolute luxury, the pool was stunning and a much needed break from the heat

super friendly check in, fantastic lunch and dinner, blissful spa experience -- i couldn't ask for more

location, shared facilities (gym, lobby, restaurant) not 5 star quality.

wifi was fine

there was a convenient laundry and mini grocery store less than 5minutes away

great breakfast and nice little gym. great opening hours.

bar wasn't that well stocked and had run out of beer, only a belgium fruit beer was on offer, a few

quality breakfast, toiletries & in room supplies (nespresso, nuxe wash, inclusive soft drink mini

the wifi was ultra fast worked throughout the hotel free of charge

no coffee/ tea in room, min bar fridge not working, shower head broken.

if you do not clean the furniture and tiles and keep old smelling cigarettes on the tables - the kitchen in one

the shower specially, the kitchenette isn't really adequate

one bottle of water in the room for two people, the other bottle was part of the mini bar and only available

located 5 mins from the lovely bar outside the church at saint seurin

expensive laundry.

restaurant very formal . room service very limited

the room service was very quick and the staff were kind and accommodating

the charge for the pet is 12 euros

great location. chic boutique hotel. lovely staff. excellent breakfast. very comfortable.

they obviously were out of the laundry, but full of dust, crumbs, hair

staff, free easy private parking, location 10 minutes to centre, smooth wifi, clean rooms and comfortable beds

the breakfast was plentiful, i wish there was an option of fresh berries and yoghurt and flakier

great service from the bar and felt very at home

the bar fridge didn t work properly but for everything that was great, it quickly made up for that

breakfast in nice surroundings

no wifi!! i contacted a member of staff and she just said yes, no wifi..

helpful friendly staff. comfy beds. rooms close together. goos value breakfast

great restaurant on site but was very busy at breakfast time

the staff and breakfast were outstanding.

they sell laundry pods at reception

the hotel also has a small gym and pool which weren t too busy

enjoyed our stay at this hotel very much - it has a pool, a gym, the room is spacious and has all the basics

towels at the gym, no water (there is no bathroom neither), no tissue to clean the facilities after usage (while

friendly staff - very clean - good breakfast - good wifi - very quiet - fun location outside city center, with

beautiful pool areas and rooms

the hotel is buried in the bustling suburb of le bouscat - bikes, cars, kids going to school - so be prepared

sat by the pool and had a beverage

- really cosy and luxurious - but they re nothing compared to the restaurant and terrace/pool area

our hosts could not have been more attentive and helpful - offering room service and drinks at the bar

also a bedroom was prepared for 2 adults and 2 kids and only two towels and no refill was done on shampoo and

easy access for us when passing through with good free parking and good breakfast

very friendly staff, the surprise was the breakfast was included

clean /efficent / sucure parking/ good location for my needs / nice breakfast .

staff was really nice and helpful despite the overload of work i had also a nice diner and breakfast

no laundry - although listed on the website as a service offered

the breakfast was nice and the pool was great. good to go with kids.

pool, breakfast, room

ordered room service but it wasn t delivered.

the swimming pool was really nice, kids loved it. the rooms are nice and clean.