late check out time was also great

nice bar and pool table

the employees were kind. the atmosphere was inviting and my kids loved the pool.

nice gym facilities and 24h snack & beverage bar

cleaner gym area.

shower stall, very late check in(3am), late check out at noon.

the pool was closed for cleaning. necessary but sad

it was amazing, hot breakfast, clean rooms.

pool water temperature could have been a little warmer

great breakfast kind staff awesome pool

hotel reception late check out free parking complementary breakfast

but when all the parents are busy in lobby getting wasted no one paying attention to what their kids are doing

hotel is simply incredible: the facility, the gym, pool, staff, room - i mean literally everything

the second morning wr were awaken at 0630 being beside a staircase that 50 kids were running down, running down the hallway

the breakfast was very good with a large variety of choices to have.

friendly customer service and the accommodation for late check out

staff downstairs at the front desk and bar are incredibly fast and friendly.

the rooms are perfect for business travelers, the gym and pool are good, the breakfast is good and the staff is warm and welcoming

we have kids so we understand they were excited but came to get away from children, so wasn't pleasant

kids liked the pool, breakfast was good but one of the staff came across as rude (i understood why

late check out

requested a late check out and they accommodated graciously

they were not very friendly when we walked in and when we asked for a late check-out they were giving us attitude

great breakfast and service

kids loved the pool and the great breakfast

late check out of 12 o'clock was helpful for afternoon flight and reasonably close to airport

cute lil bar area and seating

the breakfast bar was good

space and kitchen facilities

the facilities made it exceptional, most notably the gym

front desk were accommodating; able to assist us with late check out request

staff very thoughtfully accommodated a late check out as my flight was significantly delayed

to clean room a few times better early and late check out rates need to accommodate guests who have international schedules and need flexible

we were disappointed about lack of room service breakfast

the beds were comfy, pillows were great, pool was very clean, location was great, food was fantastic, even the views from the windows were

they helped me to have a late check out, were friendly, and helpful.

i would like a better gym

the gym floor was dirty and the equipment was not working

location near the airport and casino

shuttle bus schedule was not great.

they were kind enough to offer a late check out at noon and a shuttle to the airport

late check out, free shuttle service, comfortable bed

to the airport; regular free shuttle; very friendly, helpful staff; i appreciated being given a late check out time when i said that my flight the following day wasn't until the afternoon; big

don't expect early check in or late check out

no late check out

the shuttle 24 hours and late check out

was able to get a late check out which was much needed

i was appreciated of being allowed a late check out since we arrived a little late and wanted to sleep in a little late

such a nice selection of food and available until 11 am, which is great when you have a late check out

stay only, arrived late, staff excellent

the late check out option was available so we could check out at 1pm which was awesome

microwave, flat screen tv, walk in shower, again good facilities, nice breakfast in the morning, shuttle bus every 30 minutes to airport but just as easy to walk

great location close by the airport and the free shuttle service was very much appreciated

breakfast was great

loved the room, great space and the kitchenette really makes it feel homey because you have cups, plates, cutlery, a good size fridge

allowed us to have a late check out

from staff on arrival and we were able to have a very late check out

allowed for late check out when flight was cancelled

we were allowed a late check out as we had an evening flight

the early morning front desk staff were wonderful and were able to accommodate a late check out

i asked for late check out at noon and was granted that

everything. the new lights outside and in the pool and hot tub! we stay here very often!

very friendly staff, clean room and much better continental breakfast than in other hotels

to restaurants shops and the beds unbelievable soft and so comfy swimming pool and gym every thing you need and great price for long stay would definitely go back again if head to

the pool was good and breakfast was excellent

comfy bed, large room, netflix, early check in and late check out

we were given the option of a late check out for 70 cad plus taxes

i asked for, and got, a late check out

proximity to airport, late check out and shuttle

inability to provide requested late check out as i checked in same day as check out date.

great location, late check out time 12pm

very clean. great breakfast. late check out. shuttle on time.

late check out also available depending on availability

they let us to have a late check out

we were there for a layover and we were even offered a late check out for free

late check out was possible. washrooms in lobby were open-some other hotels they were closed...

gave us a late check out for $40, which was nice

i had a special request for both early and late check out and they complied

late check out wasn t available and we where hoping to hit the road a bit later

rooms, free upgrade, free late check out

so i arrange an extension to channel (one of the staff) for late check out

we had a late afternoon flight taking off from toronto international and the late check out helped us have

too early breakfast

nice breakfast

pool was a nice bonus

staff were brilliant, even offering a late check out when i told them about our stressful plane journey

front desk kindly gave me a late check out and all staff were really friendly

highly advantageous for those arriving extremely late at night and simply needed a bed to sleep

very little - not enough to me too oohh allowed a late check out to 2.00pm

location is priceless, we were traveling with kids and a lot of luggage and it was perfect

hotel is not flexible and not staff not ready to assist most times i couldn t get one hour late check out after spending 4

late check out and quiet floor.

room was on top floor, very quiet and clean. no issues when requesting late check out

cleanliness is very important especially where there are kids with you

ich is normal for kids i guess) in the hallway after 10 pm

fact the room cleaners didn t know we had a late check out and rudely asked when we were leaving

staff were friendly and gave a late check out

service from airport to hotel - room was spacious and comfortable bed - hotel allowed us a late check out at

the room service was nice

shuttle to airport was a pre paid taxi

i will say though late check out at 3pm was really excellent i appreciated that

this was late too

checked in after midnight and was instantly offered a late check out included breakfast was fantastic and fresh

also the staff accommodated us with a late check out time

nice, friendly staff, late check out available and the best omelette i ve ever had at a hotel.

good price,good room service,late check out for moderate price

late check out

the bar was well stocked and the restaurant had a very reasonably price menu

staff amazing, clean room, gym and pool

the bar serves food, so i went and ate before retiring for the night in my room

efficient airport pick up and lots of good restaurants near by late check out was no hassle

the staff were extremely helpful, especially the shuttle bus drivers who operate 24/7

nice staff, clean room, quick room service

hotel bar hours. closed at 12pm when many guest was still trying to order drinks

pool had a scum line around the surface where kids had written in it with

beds, warm cookies, comfy duvet, bottled water, on site restaurant, close to the airport, late check out

for late check out, left for breakfast and we were locked out of our room

late check in at 4am, got late check out as much needed

also allowed us a late check

we had requested late check in and late check out and it was accommodated without

staff was helpful in giving me an extra hour late check out

free breakfast, free parking, close to 24/7 fast food and convenience stores, offered late check out for fair

choice of food for breakfast bed was extremely comfortable staff were all ways obliging and informative taxi service

5th time staying here. friendly staff, clean lobby and rooms, good breakfast !

best selection for breakfast since our trip started

accommodated late check out exceptionally beyond expectation

location to airport with efficient shuttle service, decent gym

location was excellent and we didn't have the opportunity to have breakfast for a short time

good hotel with airport shuttle.

pool was pretty nice

was able to get a late check out as didn t get in until 1:00am

the breakfast offers, for me, are too carb forward

pool was at hotel next door as well as the atm

wait for airport shuttle 1st night

the kids love the ambiance of the room and it is very clean.

we checked in on saturday afternoon & they were able to accommodate a late check out at no extra cost

early check in and late check out!

it was okay, checked me in late and have me late check out.

like the staff members being very supportive and accomodating the late check out request

laundry facilities were unavailable, and the elevators sound like you were in the middle of a steel

arranged a room in sheraton, some kind of upgrading, used the pools in the morning and got a late check out at 130pm

shift changes at the top of ur lungs lastly phewwww i payed an extra fee for a late check out

so they gave us a late check out with no hassle and check in was fast which is appreciated at that hour

there were able to give me a late check out. indoor pool and hot tub felt very nice.

food, crave restaurant really good we ordered room service once

she offered us an exceptional extras including a late check out to make sure we are all rested well and not to worry bout waking up late the next

small parking lot

we had two young kids who had a few stuffed animals they brought along on our trip

the hotel was so clean, the pool & hot tub were great & breakfast

pools was very cleans, kids loved it

we got an early check-in and late check out

not all gym equipment was working properly

did not work in room; charged for parking a vehicle; no laundry; a little worn; no extras included in rate

when i asked him to confirm that room service is offered

the gym has equipment thats broken. the steam room did not work. so the facilities are poor.

i asked if i can make a late check out around 1

pool and gym area was clean

at the check-in/breakfast provide; the facilities such as the business center, swimming pool and gym are all great and well maintained

staff was extremely nice and the breakfast was really great. definitely worth the purchase.

breakfast was good

nice hotel with good accommodations for late check out and early check in

was very uncomfortable showing proof of vaccination and id every single times i wanted to use the gym

asked room service for a bottle of water one evening and there were none

pool was closed for maintenance

room service shouted and knocked the door to door at 8am in workdays

late check out also indoor pool and jacuzzi also breakfast ok not greats 24 hours coffee and tea

got a late check out as flight is late and also an early check; was accommodated right

great spa room

these kids were pushing others even on the pool stairs

breakfast should have more varieties like cakes , potatoes, hash browns, vegetables.

they also gave us late check out at no extra cost

upon checkin we were offered a late check out - which was extremely helpful especially with travelling for that extended period of

airport shuttle to & from hotel, breakfast, late check out consideration, room facilities

kids loved playing games in the lounge area, and i enjoyed the onsite gym

was amazing, kids had blast and it was truly awesome watching planes take off so close and all we had to do was

very early check in and very late check out

s reception and breakfast staff they have allowed us for late check out

- 2hr-45min (bus/train) niagra falls - 3hr-30min (bus) toronto - 45-60mins (bus and / or train) shuttle to hotel/airport- 5mins (every 30 mins)((terminal 1 and 3 pickup and drop off)) seems long,

the breakfast variety was good, lots of options were always stocked even when it was very busy

is a coin laundry facility and great free continental breakfast

clean, parking, late check out

bathroom was roomy with a pretty good shower but the bars for support for a disabled person were useless around the toilet

pool was great for the kids,

isy kids in room next door), the door to the parking lot at the end of our hall doesn't secure, and the

need more disability parking.

late check out extended free parking

i like the early check in upon request

everything and the fact that they were able to accommodate my late check out.

beds were very comfortable and the bathroom was sublime. best gym i've ever seen in a hotel.

it was quite an experience with my small kids and i tried to cancel my booking but i had travelled from far and tired, i ended up staying

will be fantastic once the reno on the restaurant pool and gym are complete

hotel renovations is lovely, the easy access off the highway is appreciated, lots out parking which is well lit and close to the main entrance

loved the late check out and early check in

they also gave me a super late check out even though they don t usually give them out

closer to our purpose of our visit . got accepted for late check out.

moved to a different room during the night with 2 kids and several luggages

no menus for room service and prices don't match website

was offered a late check out and it was appreciated but wasn’t needed since my onward flight was at 1300 the

the bed was comfortable. having a bar and restaurant downstairs was nice.

good hotel for overnight stay for airport travellers. good shuttle service.

i enjoyed the gym and the treadmill.

friendly professional staff from the front desk to restaurant/bar to housekeeping etc

hotel offered late check out without us asking

convenience to airport, free breakfast and late check out time

breakfast was decent - english muffins, toast, sausage patties, eggs as hot choices and cereal

there were lots of kids running around being crazy

pool and gym were great

we asked for a late check out & was told first hour was free and we had no problem paying for an extra 2 hours

our jacuzzi, the bed, the breakfast, the late check out option for an extra $35, the 24 hr gas station next door, cleanliness

loved the jacuzzi, bed was super comfy. they offered late check out.

they will tell you that you can do late check out until 12pm and will charge $10+tax after each hour

free shuttle was nice also the breakfast selection was good coin laundry was a nice addition

very accommodating for early check in and late check out, due to my work schedule

yet the pool /gym etc is all still closed just dose not seem fair

has a laundry room as well on main floor

i thought there was a jacuzzi, but that was my bad. there a full size pool

pool was not warm

i arrived in the wee hours of the morning and i asked for late check out and his response was “no” he could have simply enquired as to why it was

we had late check out and airport shuttle

very helpful and accommodating staff. i hot the late check out i needed!

while we were still sleeping in the morning before even regular check out time, we did have a late check out

also we arrived at 3am from a delayed flight and had previously requested a late check out reception were unable to confirm this, even at 3am we had to get up and ask again at