closer to our purpose of our visit . got accepted for late check out.

they also gave me a super late check out even though they don t usually give them out

loved the late check out and early check in

would have liked to had a pool and hot tub

heck they have a laundry machine for $2 a load diy

everything and the fact that they were able to accommodate my late check out.

all was perfect - well, wifi was limited.

room service hours unpredictable, no info

clean and free parking and location

pool was not open but very clean friendly staff comfy bed very quiet

clean, parking, late check out

new makeover for pool room and bedroom suites is amazing

love the tv remote cleaned & wrapped parking was free

is big, comfortable beds, clean bathroom, microwave, good size fridge, good wifi

fyi - there is la fitness and ymca close by which offer a single day pass for purchase

i asked if i can make a late check out around 1

the gym could be better

pool and gym area was clean

i am experienced traveler, amenities are plenty, service at the lobby was good, very helpful, the gym is a bit small, only two track mills, two stepping machine, it has a jacuzzi and a small

requested early check in was very helpful

she offered us an exceptional extras including a late check out to make sure we are all rested well and not to worry bout waking up late the next

the hotel was so clean, the pool & hot tub were great & breakfast

desk was always friendly and so helpful, even had easter treats for the kids

i was tired and didn't get up on time for breakfast but

desk was always friendly and so helpful, even had easter treats for the kids

arranged a room in sheraton, some kind of upgrading, used the pools in the morning and got a late check out at 130pm

so they gave us a late check out with no hassle and check in was fast which is appreciated at that hour

there were able to give me a late check out. indoor pool and hot tub felt very nice.

shift changes at the top of ur lungs lastly phewwww i payed an extra fee for a late check out

also they have secure underground parking

like the staff members being very supportive and accomodating the late check out request

we checked in on saturday afternoon & they were able to accommodate a late check out at no extra cost

it was okay, checked me in late and have me late check out.

early check in and late check out!

exceptionally clean and well maintained. friendly staff. great breakfast included .

our arrival the customer service was great we asked for a later check in and they allowed us to stay until 12 with no extra charges

a pity to learn that most hotel facilities were out of order during our visit due to renovations (gym, pool and breakfast room)

gym, staff, comfort

examples: the pool was closed; the gym equipment (the weight machine) did not work; my

choices for breakfast was very limited and if you stay for four nights and get the same choices does not make

late check out extended free parking

i like the early check in upon request

nice hotel with good accommodations for late check out and early check in

fact the swimming pool was shut was a bit of a bummer for my son but it was only a minor

wifi much improved from previous stay

ie, no seat or grab bar in showers, toilets too low, no way to hold door open to use walker

snd complicated and very poorly labelled and explained and it was not a good situation with kids after a long drive

late check out

we asked a month before our check in if we could have a late check out as our flight back to england was 11pm at night, so we had a day to kill after check

called to get a late check out in the morning around 1135, after inquiring about it he asked if i was gonna have

very clean, the option for late check out was great and beds were comfortable.

comfy beds, pool, sauna/steam room, gym, laundry, restaurant and it s in a decent neighborhood with access to many business plazas and

late check out time was also great

nice gym facilities and 24h snack & beverage bar

as : very nice bar, pool, fitness room, water in the room, clean sheets, netflix on tv (the kids loved that), design in the room and the combination of coulers, very nice shower

the room was amazing, and the gym was great!

we got charged at mat fee for using the free mats in the gym.

requested a late check out and they accommodated graciously

they were not very friendly when we walked in and when we asked for a late check-out they were giving us attitude

late check out

the gym was still closed due to covid

there are plenty of free parking spaces, a clean indoor swimming pool, and a 24-hour gym

friendly customer service and the accommodation for late check out

gave me the opportunity to start off the day with a gym and pool session, followed by a solid buffet breakfast (which had decent food options),

bar was just ok

the pool and hot tub were very nice

the included breakfast selections did not vary.

very accommodating for early check in and late check out, due to my work schedule

kids loved the cinnamon buns

i thought there was a jacuzzi, but that was my bad. there a full size pool

breakfast was adequate

we used the gym and pool which were both very clean and machines were excellent quality

accommodating late check out due to hospital visit

hotel accommodated me with early check in and late check out at no extra charge

was great, no charge for late check out

have allowed an early check in for us around 12noon and we had a late check out as well and they have stored our luggage while we explored waiting for our evening

very central, great staff, laundry to use at reasonable cost

they allowed for late check out which was nice

friendly staff who allowed me to have a late check out

you can text the front desk for room service

my kids loved the little beverage kiosk outside the elevators with hot chocolate and cucumber infused

indoor swimming pool was very pleasant

they upgraded our room for free and gavce us a late check out time upon rq

they also gave us late check out on our departing day for no additional charge

the gym area could be cleaner the equipment should be cleaned more regularly

the gym and the pool were great for relaxing and our students had the best time inside the pool

am not sure why the restaurant is only open for breakfast which is fine

room was clean and love the late check out for 12

we were offered a late check out with no issues and we able to leave our bags in a room on our checkout day so we

they were so accommodating with our late check out at 1 pm

staff accommodated a late check out due to spouse's surgery being extended to later in the day.

hotel staff even accommodated our request for early check in and late check out

are very friendly and accomodating of our request to extend the parking,early check in at 2pm and late check out at 12pm

gave late check out but at 9 am someone was vacuuming and by 11 they were knocking on my door waking me

the front desk helped me with a late check out and the concierge went above and beyond trying for tickets

was pushy and rude regarding our late check-out as we slept in, we requested a late check out time which they approved and were very

the staff was friendly and nice and granted my request for a late check out

at check in late check out girl said yes no problem then next day maid knocking on door then when went to check

staff couldn't be more helpful, larger room and late check out at no extra charge, the difference is this was offered not requested, the staff

being charged for late check out that we did not utilize.

everything that i needed was available including late check out

great location, late check out was offered

amazing staff! made it really easy and even arranged a late check out for us.

laundry card doesn't accept coins

great facilities such as laundry

need to make guests able to pay for the laundry card with a credit card or added into the hotel's bill rather than having to change the

a two bedroom apartment with a kitchenette, laundry in the building and cool common spaces

got a free upgrade, early check in and late check out all at no cost

$50 late check out

allow late check out

property was well priced, immaculate when you first enter the hotel

trying to change $25 for late check out we're told check out was at 3pm and then they said it was at 11am so be careful

late check out

there was always someone on reception up to 10pm and they were so helpful giving us late check out and storing our luggage

the kitchen is equipped with everything necessary

gym equipment is outdated and not so good

2 washrooms and full kitchen were very helpful as

they allowed for a late check out

there are vending machines with food and drinks and laundry service

laundry service is not flexible, as we need to top up a card, and the minimum is 10 cad, and you

and dinner included, the size of the room, comfortable bed, location, atmosphere, personnel, gym included, rbc atm in the hotel, quick elevators

fridge ans microwave room didnt smell good and wasnt clean nor was the concourse with the laundry room

i was sick and they allowed me to have a late check out which i really appreciate

the room was very comfortable and room service was always there to clean and replace things

we were allowed early check in

breakfast selections were great. the variety exceeded my expectations. the area was quite clean.

wifi was weak and spotty, staff could have been more friendly.

late check out options take away coffee cups in room bottled water

absolutely perfect 5 star hotel. great gym. excellent spa services. rooms are tops

room service was fast and followed by a phone call after delivery to check on satisfaction

our little 4 pound poms didn t do any damage and rather enjoyed the room service

i had to pay extra for early check in even though i had requested this in my booking

disappointed that an hour 'late check out' request was not granted, however

hotel with the plus of the bar where you can go in the evening to listen to good music in live and have a drink

location is great, but i knew that it would be because i’ve spent some time at the bar for live music

it was so good bring able to come down to the bar in the evening and soak up the fabulous live music

helpful & friendly staff and brilliant jazz bar at night for those wishing to join the vibe

there was no breakfast. when i requested for late check out i was granted 30 mins. that was good

the room we had even had a kitchen with was surprisingly nice

it had a big bathroom, kitchen area, and two bedrooms

great location, very helpful staff, and having a full-size kitchen was a big plus

kitchen room staff