very accommodating for early check in and late check out, due to my work schedule

we like the pool there and the breakfast is very rich and varied. our room was clean and fresh

kids loved the cinnamon buns

we completely enjoyed our stay and the breakfast was amazing ❤️

breakfast was great. coffee was hot and service for breakfast was great.

allowed us a late check out free of charge which was amazing

great friendly staff. super clean rooms, halls and common areas. breakfast was fantastic.

the breakfast was delicious

must have been some sort of tournament going on, the hotel was full of all have young kids running up-and-down the halls at all hours throwing ice at each other from the ice machine

i didn't like was being placed on a floor with a hockey team that kept me and my kids up to midnight running up and down the floors

loved the late check out and early check in

closer to our purpose of our visit . got accepted for late check out.

they also gave me a super late check out even though they don t usually give them out

ac unit had an odor

the easy check-in. room service food was good.

we checked in on saturday afternoon & they were able to accommodate a late check out at no extra cost

it was okay, checked me in late and have me late check out.

early check in and late check out!

like the staff members being very supportive and accomodating the late check out request

free breakfast and pool for kids

arranged a room in sheraton, some kind of upgrading, used the pools in the morning and got a late check out at 130pm

there were able to give me a late check out. indoor pool and hot tub felt very nice.

shift changes at the top of ur lungs lastly phewwww i payed an extra fee for a late check out

so they gave us a late check out with no hassle and check in was fast which is appreciated at that hour

noisy - kids running around at midnight but no staff to manage that.

i asked if i can make a late check out around 1

pool and gym area was clean

breakfast, bar and location.

coffee and cookies, pool and hot tub was nice too, nice bar downstairs all around great hotel for the

amazing and good pool area. staff we're very helpful too!

she offered us an exceptional extras including a late check out to make sure we are all rested well and not to worry bout waking up late the next

cleanliness was wonderful. staff was very courteous. breakfast menu could be improved ...

the hotel was so clean, the pool & hot tub were great & breakfast

very cozy spot for breakfast

love the layout of your room 410 - my family enjoyed the basketball court - pool - breakfast was above expectation - it was a great stay

everything and the fact that they were able to accommodate my late check out.

we loved the pool, hot tub and sauna

was no handicap parking close by and i didn't see any even at the back of the hotel; for a wheelchair user it is a

the gym had enough equipment and the swimming pool was large enough

free parking and free wifi

clean, parking, late check out

there was no room service and we stayed for 3 days. expectations were not set while checking in

the food from the restaurant on site is yummy and room service is delivered promptly

kids of course wanted to swim in the pool any free time we had

location, enough parking.

late check out time was also great

we didn't use the pool but i could see kids there from my window

was offered beer/ wine while i checked in, given complimentary bar tickets, chatty and friendly

loved the social areas, pool open until 11:00pm lounge and bar, as well as billiard table.

wish pool and bar was open but that can all be blamed on a little but nasty bug civid

friendly customer service and the accommodation for late check out

complaint i would have is the bar food menu, i find it to be extremely pricey and it's quite slow (since there was only 1 girl

the pool was also great and the kids loved it

the rooms are perfect for business travelers, the gym and pool are good, the breakfast is good and the staff is warm and welcoming

i liked the spa suite we were in and also the cleanliness of the hotel.

requested a late check out and they accommodated graciously

late check out

they were not very friendly when we walked in and when we asked for a late check-out they were giving us attitude

last minute and because the credit card on file was in his name, i was almost turned away with 3 kids

complimentary breakfast was not the best

nice hotel with good accommodations for late check out and early check in

they should ve room service like food and all

-front desk seemed a bit overwhelmed by the hockey tournament and the 50 + kids around so i understand but other guests shouldn't have to take a hit

pool wasn't as glamorous as pictures showed. pool was also cold. no hot tub.

the furnishings were a bit outdated. the wifi login needs work - the

late check out extended free parking

i like the early check in upon request

shower stall, very late check in(3am), late check out at noon.

place is quiet and exceptionally clean. breakfast is good and served hot. staff are friendly

the location is very good and the hotel is super clean. the gym and pool are really nice.

pool

we enjoyed our stay, the children enjoyed the pool and free breakfast.

hotel reception late check out free parking complementary breakfast

rooms are very nice, breakfast was good, they have a well built gym and my kids enjoyed the pool

loved how clean the hotel was and the breakfast

the guy who worked at the weekend, nice gym and pool, 24/7 coffee and water access and nice breakfast in the morning, big clean modern

staff are wonderful, rooms are very nice, breakfast was good, they have a well built gym and my kids enjoyed the pool

our arrival the customer service was great we asked for a later check in and they allowed us to stay until 12 with no extra charges

found a used mask and dirty laundry in one of the drawers in my room so i am not sure how much cleaning is really going on

wifi is fast. free breakfast is good. inside pool is clean and warm enough for kids.

always nice to get a hot breakfast

room was nice and big enough for 4 of us, we really appreciate the facilities (gym and swimming pool)

late check out of 12 o'clock was helpful for afternoon flight and reasonably close to airport

the breakfast bar was good

love that you can do laundry, won't bring so many clothes next time

the facilities made it exceptional, most notably the gym

the staff was wonderful and the room was great. excellent breakfast and bar as well.

called to get a late check out in the morning around 1135, after inquiring about it he asked if i was gonna have

late check out

very clean, the option for late check out was great and beds were comfortable.

we asked a month before our check in if we could have a late check out as our flight back to england was 11pm at night, so we had a day to kill after check

we ordered room service and only after the food was ready did we get a phone call saying we have to come and

staff very thoughtfully accommodated a late check out as my flight was significantly delayed

to clean room a few times better early and late check out rates need to accommodate guests who have international schedules and need flexible

front desk were accommodating; able to assist us with late check out request

restaurants were in the same area as the casinos so under aged children couldn t be with you to go to the restaurants

concern me this trip but if i were to bring my kids all the food venues are on the casino floor where they would not be allowed

they helped me to have a late check out, were friendly, and helpful.

nice gym equipment friendly staff clean room able to solve problems easily

breakfast gym clerk put me in a top floor corner room, after i asked, very quiet. shower is nice

be clean but the bathroom was grimey, two of the towels were stained and evidentially dirty, the gym had 3 cardio machines that were not in working order

wonderful bed, super spacious room, i didn't have breakfast due to the time i left the hotel

staff were friendly and gave a late check out

service from airport to hotel - room was spacious and comfortable bed - hotel allowed us a late check out at

fact the room cleaners didn t know we had a late check out and rudely asked when we were leaving

to covid it was unexpected as all the public pools are open we were looking forward to taking the kids swimming other than nothing bad to

the free wifi was great since we had our 18 month old son with us!

room was on top floor, very quiet and clean. no issues when requesting late check out

hotel is not flexible and not staff not ready to assist most times i couldn t get one hour late check out after spending 4

late check out and quiet floor.

the warm pool area, diverse hotel staff, they were so polite even the guest.

laundry services

we had a late afternoon flight taking off from toronto international and the late check out helped us have

so i arrange an extension to channel (one of the staff) for late check out

its nice that they had a pool and gym in the building. as well as laundry machines.

breakfast at restaurant closes very early, but found good choices within a reasonable distance

nice breakfast

gave us a late check out for $40, which was nice

asked for a late check out, and got it with no question or complaint

i had a special request for both early and late check out and they complied

they let me have a late check out after a long flight

late check out was possible. washrooms in lobby were open-some other hotels they were closed...

this was late too

checked in after midnight and was instantly offered a late check out included breakfast was fantastic and fresh

i will say though late check out at 3pm was really excellent i appreciated that

nice, friendly staff, late check out available and the best omelette i ve ever had at a hotel.

also the staff accommodated us with a late check out time

we had requested late check in and late check out and it was accommodated without

for late check out, left for breakfast and we were locked out of our room

beds, warm cookies, comfy duvet, bottled water, on site restaurant, close to the airport, late check out

also allowed us a late check

late check in at 4am, got late check out as much needed

efficient airport pick up and lots of good restaurants near by late check out was no hassle

truffles delivered - complimentary bar staff and restaurant amazing and valet parking is great as well

great shuttle service

restaurant was good and check-in and dining staff were so friendly and patient with my kids

pool had a scum line around the surface where kids had written in it with

accommodated late check out exceptionally beyond expectation

about 30mins by uber we finally found a hotel elsewhere and settled in at 3:30 am with our three kids

also we were on the same floor as a group of disruptive guests who allowed their kids to play hockey in the hallway which was very noisy and we had to keep walking through their

no room service & the in house bistro has limited hours!

also we were on the same floor as a group of disruptive guests who allowed their kids to play hockey in the hallway which was very noisy and we had to keep walking through their

was able to get a late check out as didn t get in until 1:00am

room was comfortable and shuttle service to airport was very convienent

pool was at hotel next door as well as the atm

no room service of any kind

sadly, no local restaurant for breakfast.

highly advantageous for those arriving extremely late at night and simply needed a bed to sleep

staff were brilliant, even offering a late check out when i told them about our stressful plane journey

front desk kindly gave me a late check out and all staff were really friendly

very little - not enough to me too oohh allowed a late check out to 2.00pm

close to the airport which was why we booked it - you can get there via the shuttle train

we got an early check-in and late check out

coffee, breakfast, etc)

hours of gym and restaurant. no tap, room service would be nice

not all gym equipment was working properly

no free airport shuttle at this time but understandable.

s reception and breakfast staff they have allowed us for late check out

very early check in and very late check out

breakfast was good. the gym and the pool are well maintained.

very early check in and very late check out

is a coin laundry facility and great free continental breakfast

they allowed for late check out which was nice

friendly staff who allowed me to have a late check out

the central location, in room breakfast, and exceptional service made our visit truly memorable

you can text the front desk for room service

big thanks to thomaz

was great, no charge for late check out

hotel accommodated me with early check in and late check out at no extra charge

have allowed an early check in for us around 12noon and we had a late check out as well and they have stored our luggage while we explored waiting for our evening

accommodating late check out due to hospital visit

the suites were very clean and room service was very prompt to clean and restock