allowed us a late check out free of charge which was amazing

availability of snack items at front desk the availability of good coffee 24 hr the breakfast was very good

advised by comfort inn over a month ago that early check in was fine

people screaming in the halls as well as kids running in the halls for hours

breakfast room when it wasn’t over crowded with kids

very accommodating for early check in and late check out, due to my work schedule

we used the gym and pool which were both very clean and machines were excellent quality

laundry room and pool share the same access door, so the laundry access hours don't match what's

found it very cold in the lobby & most especially in the pool room, both of which had cold air blowing at all times

pool is small and not much seating area

late check out was allowed. i got stuck at breakfast longer than check out

appriciated for 1 hour early and late check out. nice and clean room.

kids were let running around the halls and breakfast felt like a zoo no where to sit just a busy

the pool was closed, staff did their job but nothing else.

quick check in and check out. good breakfast. very clean. friendly staff.

clean rooms,met our needs and close to everything.the breakfast was good.

closer to our purpose of our visit . got accepted for late check out.

loved the late check out and early check in

they also gave me a super late check out even though they don t usually give them out

free wifi is slow and does not have password

nothing for kids to consume

it was okay, checked me in late and have me late check out.

like the staff members being very supportive and accomodating the late check out request

early check in and late check out!

we checked in on saturday afternoon & they were able to accommodate a late check out at no extra cost

the breakfast was not to my expectations.

late check out time was also great

lobby is amazing along with the bar and they have a great gym and pool

the pool and location

it was right across from the mall, great location. nice bar downstairs. comfortable bed.

gym small

so they gave us a late check out with no hassle and check in was fast which is appreciated at that hour

there were able to give me a late check out. indoor pool and hot tub felt very nice.

arranged a room in sheraton, some kind of upgrading, used the pools in the morning and got a late check out at 130pm

shift changes at the top of ur lungs lastly phewwww i payed an extra fee for a late check out

loved the pool, hot tub, gym - its quiet and not crowded and clean

hotel accommodated early check in and late check out which was very appreciated

they gave us a late check out at no additional cost

the breakfast spread was good

the indoor pool and hot tub were relaxing

unfortunately the pool was not open when we checked in but that’s understandable as pool hours are from 10am-10pm

i asked if i can make a late check out around 1

the bar area has comfy chairs and a lovely lounge area

coffee and cookies, pool and hot tub was nice too, nice bar downstairs all around great hotel for the

nice gym and pool area, good breakfast.

requested early check in was very helpful

she offered us an exceptional extras including a late check out to make sure we are all rested well and not to worry bout waking up late the next

breakfast buffet had a great selection

the location, the clean room, the great breakfast and the swimming pool.

the pool was nice, small but seeet, sun filtering in during the late afternoon

desk was always friendly and so helpful, even had easter treats for the kids

everything and the fact that they were able to accommodate my late check out.

the gym and pool are fantastic and rooms modern spacious and very comfortable

wifi. sofa bed not very comfortable.

the gym was spectacular

there were no batteries in the remote but they brought us some. room service was cold

clean, parking, late check out

no temporary parking space for check in use

no atm to get money to do laundry

the laundry room is fine.

the walls are rather thin

staff gave us a free late check out which was very kind as my husband was ill

pool was nice but there were no towels, thankfully the front desk had some

it would have been nice to have some sort of notice that the pool isn't open..

the water in the pool was a bit cold

pool

friendly customer service and the accommodation for late check out

nice to have some separation in the rooms with the min divider pool isn't very big, but great for kids, they had a blast swimming the

loved the king spa room.

the gym , the spa, the room. a really nice place.

wish we could have stayed longer, to enjoy the pool or the gym

requested a late check out and they accommodated graciously

late check out

they were not very friendly when we walked in and when we asked for a late check-out they were giving us attitude

fact that the pool and hot tub was always packed with kids didn’t even go cause the kids wouldn’t stop screaming and

great breakfast and service

shower stall, very late check in(3am), late check out at noon.

breakfast was great, pool, staff, beds are extremely comfy…

pool was nice but a little cloudy. i am a bit picky about pools however!

we enjoyed our stay, the children enjoyed the pool and free breakfast.

it was amazing, hot breakfast, clean rooms.

hotel reception late check out free parking complementary breakfast

were super nice, place was clean and cool looking, it had a pool and gym, place was by transportation, not too far from food places and stuff

smiling staff free breakfasts free 24/7 coffee tea seltzer water pool gym lobby with so much space and

but when all the parents are busy in lobby getting wasted no one paying attention to what their kids are doing

exceptionally clean, great staff day or night and a great hot breakfast

nice hotel with good accommodations for late check out and early check in

the swimming pool is temporarily closed

no room service. and real coffee /teacup not cardboard

location, clean and spacious room, gym was ok as well. hotel is connected to the shopping center

microwave, fridge too small, restaurant too expensive, no room service, no laundry for extended stay

late check out extended free parking

i like the early check in upon request

our arrival the customer service was great we asked for a later check in and they allowed us to stay until 12 with no extra charges

gym, staff, comfort

good breakfast choices included and it was available from 6 am,

examples: the pool was closed; the gym equipment (the weight machine) did not work; my

the breakfast was wonderful, and the staff maintained the area to ensure that everything was hot and

staff very thoughtfully accommodated a late check out as my flight was significantly delayed

to clean room a few times better early and late check out rates need to accommodate guests who have international schedules and need flexible

front desk were accommodating; able to assist us with late check out request

the pool and hot tub were great

had a hard time navigating the underground parking to find our car when we checked out .

if that weren't enough, i had an excellent breakfast, with a late check out and they even clean the snow off my car and pulled it up to door for me

bathroom tub needs a grab bar to ensure safe exit as it’s a big step

very nice cocktails and bar food. very clean. staff were very nice

breakfast was just ok, but i am gluten free so options were little.

bar cocktails, great staff and nice veranda

they helped me to have a late check out, were friendly, and helpful.

there was a well equipped gym and business centre

be clean but the bathroom was grimey, two of the towels were stained and evidentially dirty, the gym had 3 cardio machines that were not in working order

the breakfast and service from the kitchen

very clean, convenient to airport, really good complimentary breakfast in the morning

very clean, the option for late check out was great and beds were comfortable.

we asked a month before our check in if we could have a late check out as our flight back to england was 11pm at night, so we had a day to kill after check

called to get a late check out in the morning around 1135, after inquiring about it he asked if i was gonna have

late check out

great pool great location

staff were friendly and gave a late check out

fact the room cleaners didn t know we had a late check out and rudely asked when we were leaving

service from airport to hotel - room was spacious and comfortable bed - hotel allowed us a late check out at

shuttle to airport was a pre paid taxi

told him that this booking including breakfast and he told me that breakfast is not included for kids

hotel is not flexible and not staff not ready to assist most times i couldn t get one hour late check out after spending 4

room was on top floor, very quiet and clean. no issues when requesting late check out

late check out and quiet floor.

cleanliness is very important especially where there are kids with you

shuttle service to and from airport

we had a late afternoon flight taking off from toronto international and the late check out helped us have

so i arrange an extension to channel (one of the staff) for late check out

everything was excellent, but one of the tvs in the kids room was not connected so they couldn't watch their favourite shows

me and if you don't have wall charger you'll be waiting in line to charge your device with your kids but other than that make sure you bring wall charger this is the only thing i can say that

pool looked beautiful but we were unable to actually force outselves into it because the water was

gave us a late check out for $40, which was nice

asked for a late check out, and got it with no question or complaint

late check out wasn t available and we where hoping to hit the road a bit later

late check out easily arranged

was able to get a late check out

nice, friendly staff, late check out available and the best omelette i ve ever had at a hotel.

also the staff accommodated us with a late check out time

this was late too

i will say though late check out at 3pm was really excellent i appreciated that

checked in after midnight and was instantly offered a late check out included breakfast was fantastic and fresh

efficient airport pick up and lots of good restaurants near by late check out was no hassle

free shuttle to and from the airport. i called and they were there to pick me up within 5 mins.

the pool was great

the bed my kids slept in was squeaky

great shuttle service

beds, warm cookies, comfy duvet, bottled water, on site restaurant, close to the airport, late check out

we had requested late check in and late check out and it was accommodated without

for late check out, left for breakfast and we were locked out of our room

also allowed us a late check

late check in at 4am, got late check out as much needed

accommodated late check out exceptionally beyond expectation

we loved the gym and the pool, very clean and well maintained.

beds are heavily, great breakfast, staff was so kind.

didn't get a chance to use the pool

breakfast was more expensive than i expected, but the quality and taste of the food was good

was able to get a late check out as didn t get in until 1:00am

gym was small with minimal equipment

no pool or gym

shuttle driver was excellent

the wifi was a little slow .

highly advantageous for those arriving extremely late at night and simply needed a bed to sleep

front desk kindly gave me a late check out and all staff were really friendly

staff were brilliant, even offering a late check out when i told them about our stressful plane journey

very little - not enough to me too oohh allowed a late check out to 2.00pm

in the airport which is really convenient to people who arrive toronto at mid-nite with kids, like me

we got an early check-in and late check out

was stated so on the booking website) he said

was too cold, sauna not hot enough & spa was very mild jets but hot

not all gym equipment was working properly

loved that there was a pool / spa for customers to use, very much appreciated after a long day of travelling

very early check in and very late check out

s reception and breakfast staff they have allowed us for late check out

the location is great, only a few minutes with the hotel's free shuttle to the airport and from there just 25 minutes with the up express to downtown

proximity to the airport and the shuttle are a god send both the staff and facilities are

the laundry machine was out of order