location. reception desk staff. breakfast. late check out.

allowing us the late check out so that we could use the room during the event was extremely helpful

extremely helpful, i had an interview , and on day of departarture/interview, they allowed me a late check out, this took the pressure off and i got the job so all in all excellent,

that was a nice surprise and i was allowed a late check out so i will be staying with them

staff were very accommodating with early check in and late check out requests

fantastic having ice machine, microwave any plates, cups, cutlery etc you need is provided and of course free parking

was nice and free parking and breakfast was delicious, also had was offered free complimentary late check out

the staff were polite, enjoyed our stay, they even accommodated our slightly late check out.

accommodated our requests for 3 rooms next to each other and our request for a late check out

the bed was super nice ,room perfectly clean and the breakfast was good

for late check out which was granted until 12pm but had house keeking knocking at my door from 11am

free car parking and staff was great on reception

little thing was wifi, because i was there for a course and wifi was very much needed but was non existent

size of the room was big bed comfy bathroom immaculate restaurant great also room service was good staff on reception so welcoming and helpful cant fault anything

clean, economical,good location,good quality room service food

calling me repeatedly at 9am & 9:30am to tell me late check out wasn't available

the late check out and the clean and tidy room.

the price was good and having a late check out is great

late check out. secure car park. nice shower. nice tv

food bar staff were exceptional rooms was clean big and spacious

staff were really helpful and i was able to arrange late check out without any fuss

you still owe me 10 which i paid for the so called late check out wherein i checked out at 10 am

everything plus late check out

really friendly, happy to help whenever needed and more than accommodating when needing to have a late check out

asked for late check out as i had to leave for training session and my wife wanted to stay in the room till 3

the bed is small and the hotel policy of charging extra for late check out of guest that checked inn at 12:00 midnight is absurd

convenient location for casino lots of parking great full english breakfast

requested and got early check in for 4 rooms.

location late check out 12

also late check out time and breakfast served until 11am which was also really great

late check out

and my partner requested a late check out as we were checking in late of the evening

the prices at the bar were a little on the expensive side

late check out for a small fee so we could shower after

i would have preferred a solid bar of soap rather than liquid.

fitness room was very poor no weights or dumbbells above 4 kg there is room to place a multi gym just needs to looked at as a lot of guests like to

staff are brillant. great with kids. jackie is an amazing worker and person.

the bar staff were fantastic, always on hand for any assistance

paid 30 extra for a late check out at 1pm but got woke at 9

was big and there was a lot of parking spaces available for an extra 5 if you want to pay for late check out its 10 per hour wich seen a bit expensive and you can only add 2 of those

very comfy, having stayed there a few times now there is a consistent standard, late check out is nice too

very well priced given that you have full use of the pool, gym and spa

clean, tidy, rooms with spa and pool and gym facilities great breakfast

late check out was no rushing around in the morning

the leisure facilities. the gym equipment & the steam room are excellent.

only down side to the week end was due to a dessert when we ordered room service

we ordered room service and food was good value for money as large portions and very tasty

nice big tv and free wifi which

easy going early check in and late check out no issue

greeted warmly and everything was explained , dining room times and when we asked for a late check out it was no problem and no extra charge

lovely location. excellent breakfast. comfortable room

was quaint, breakfast and bar food fantastic

better selection of ales in the bar but that's being very picky.

accommodated a late check out

late check out was helpful stay several times before ,would definitely stay again

dog friendly bar area and the staff were very friendly and attentive

property is aesthetically pleasing, gorgeous grounds and plenty of parking

fantastic grounds with loads of space for kids to explore, play and pick blackberries

hotel, beautiful reception area, the staff very obliging and gave us a late check out

like the fact you was able to get a late check out and the front desk was ever so helpful would stay there

i had late check out however i had cleaners knocking on my room door at 11 and reception calling for no

i asked for late check out unfortunately couldn't extend the booking

we were given complimentary late check out at 1pm ( usual checkout is 11am which is still a decent time

charging 10 per hour for a late check out wasn t great and tarnished the good service up to that point

location, got a late check out by signing up to hilton honors programme

upgraded to free breakfasts for my son and i, plus a complimentary late check out

there was no tv channels in the room and no wifi in the room very disappointed with this as was tild on arrival that it would be sorted and not

the cleanliness was a good thing, and the gym.

not great facilities and staff not great, did allow late check out though

you were kind enough to allow us to use the sauna and steam room before 3pm and allowed us late check out to which we were very grateful

great room and late check out

in was smooth, the rooms were immaculate, we got late check out on sunday

above

breakfast should have been included & should be able to request a late check out

location, car park and late check out

free coffee in reception, late check out, friendly staff, amenities in room great like the free soap and shower gel

have to pay for parking and late check out

downfall was some of the cooked foods at breakfast time tasted as though they were yesterdays warmed up

wifi password hard to find. pillows could have been better.

hit and miss not great on checking in but excdllent service checking out and arranging late check out

kept knocking on my door when i had done a late check out already

thank you for the late check out

issues whatsoever flight home was late in evening got late check out and held bags while out shopping

late check out and the size of the room and the friendly staff.

a late check out until 1pm was really helpful

com states room service but there isn't we ordered deliveroo but we wanted the food from the restaurant there

out off order and we were on second floor needed to request wifi password after checking in

the wifi was good, room was spacious and the pub/restaurant food was nice

staff unexpectedly rude about where to stand to be served and no late night room service apart from fish finger sandwich

late check out midday! love that. location is great too

the bed, 2 swans made out of towels, and some soft drinks

he only thing worth the 35 was the late check

warm room late check out

told/offered about wifi, last minute change of hotel email i didn t get until i d already checked in, gym poorly

i needed a late check out and that was no problem which really helped me out as i had a young child with me

bar and restaurant looked attractive too but we didn’t use it so can’t comment on food/drink

considering there was a live night going on in the bar downstairs there was next to no noise which was lovely

great value for money nice bar and restaurant

we was even allowed to take our drinks from the bar to our room in the evening

was able to book late check out when we first arrived

gave us a late check out, thank you

at 12:18 i received a call from daniel at reception informing me i am 18 minutes late to check out, i apologised profusely as i know we was slightly late but he ignored my

late check out at 12 and breakfast till 11 is perfect for me

breakfast was a bit haphazard , ran out of hot food , took while to be replaced

comfy room, as we had a late night the free late check out was very welcome the multi storey car park round the corner at

pool table, bar 24/7, late check out, cool bedroom lights, cool games.

24 hour bar and late check out at 3

very clean and comfortable. friendly staff the free late check out was a great surprise!

quirky little bar to walk into, staff were helpful and friendly, extra late check out on sunday until three

a late check out and then having to re do key activation again after 10am m

especially steven who was able to sort out the issues i was experiencing and explained the late checkout

i could have and it's minimum were that they put one towel out for 2 of us and we asked for late check out and the house keepers came at 10am

when i asked about late check out hony was really helpful and

steven on the desk was particularly helpful when i arrived late at night and gave me a late check out which was great

late check out is great

it was clean. the security and staff were nice. you can pay for late check out.

late check out which meant no uncomfortably early alarms on the

we paid for late check out ontop of this but kept getting disturbed

i was running late for check out and cleaning lady advised that it’s okay as there still cleaning other rooms,

i had to pay for late check out by hour. which is the first time i have ever had to

the late check out was a bonus and the staff really pleasant

late check out free of charge, staff friendly, lovely clean rooms

bad to say just prefer them to tell you on the day if you can have a later check in rather than calling in the morning as if you plan a night out you can t really

very central. clean and tidy. good breakfast and late check out at 12. very close to station.

it was my birthday & they arranged some chocolates + prosecco in the room which was a lovely suprise

requested a slightly late check out and was shot down without even trying

and bathroom decor lovely, staff very helpful and allowed late check out as

on level six and it was perfect … loved the little touches that you’d expect at the price and breakfast was lovely

the reception staff, waiting staff & bar staff were professional, helpful and very friendly

when i went back to the desk there said there cant do nothing fully booked had late check out 6 times cleaners kept coming in or nocking on door constantly waking me up

was nice wifi good nice to have the gym and pool very friendly and helpful staff who organised a late check

lovely hotel and staff and even had a late check out

easy to find, easy to park, great facilities and lots of freebies for kids!

nice, helpful staff, especially shashi on the front desk who facilitated an early check in for me on day one, amongst other requests i had, which was greatly appreciated

late check out time (12 o'clock) overall a very enjoyable stay and i would happily stay here again (+)great location, late check out is great. good customer service (+) lifts are quick, late check out allowed for members, discounted parking at grand central brittania car park 12 (-)not ready by 1500 for check=in but they compensate us with free drinks and late check out the air=conditioned not working and the guy in reception replied unprofessionally as

plorers pack with puzzles and games and a cookie as they left breakfast)

there is a lack of basic facilities such as printer room and laundry

we ordered room service for our evening meal

of little extras for children

housekeeper knocked twice despite no disturb sign on the door and late check out

late check out

also being signed up for the holiday in club for free late check out was very

they signed me straight up so i could get late check out for free

they did offer to change our room but we were out all day and weren’t back until late, my daughter was too tired to pack our stuff up to move rooms

they also let us have a late check out at 5pm the day of leaving also only £10

location was great, staff were friendly. got a late check out which was great.

the bar was open late for guests and panini's were also available (we had been to a concert), buit no other hot food

staff were super friendly and helpful. food overnight. late check out. good central location

parking £15 rip off and £10 extra late check out 5pm excellent