they communicated well in advance of my stay and allowed me to have a late check out, which is important to me

easy check in. added late check out on for only £10 more. close to bars.

late check out however one of the very rude staff members barged in 2

car parking good and the choice to stay for late check out is good

kids and teenagers in the carpark drinking being noisy you need to keep an eye on that

the takeaways on high st, i only travel up to see my kids

very welcoming staff in all departments. availability of late check out. attention to detail.

also, we became members last year and enjoyed a late check out but no mention of anything like that this time - also the room was smaller - but

the time of booking, check in and the the late check out, the hotel accommodated all our requests

the pool

wifi was also great throughout the

comfy bed. heating just right. quiet. late check out. good location.

i asked for a late check out, and was then moved to the adjacent building

cleaners entered the room twice without nocking and woke us up even though we had a late check out at

i had also paid for late check out until 1pm

paid for late check out for 1pm cleaner tried to get in at 10am

and when complained was told that they are cold because we ate the nachos first :/ we booked with late check out but was woken up by the cleaners knocking on the door and eventually checked out

they gave us complimentary late check out till 12pm because we weren't ready for 11!

helpful staff, late check out

one suitcase less i could well have reached it by train :) staff was great, i ended up adding late check out some twenty minutes before the original time because my travel plans changed and the

the check in time is very late at 3pm but i was able to request and book a 9am check in at no extra cost in advance by email

late check out for £ 10

can be quite difficult to navigate probably would not recommend the hotel if travelling with kids or a party of any more than

even though we put do not disturb on the door and we had arranged a late check out due to 3am arrival

was late so didn't check in until10pm, staff made it very easy

gave me late check out 90 min.

great. checked in at 2am after a flight. clean and comfortable. late check out. all good

rita on reception was amazing and put us at ease suggested late check out and helped us settle in

great breakfast and friendly staff. lovely clean room and late check out, loved that.

gym was a nice bonus and was very quiet

was right next to the gym

breakfast was ample, everything you needed

selection of breakfast

clean and comfy! breakfast was lovely. late check out

late check out at 12:00 at no extra cost

everything was really clean and comfortable for our nights stay, with the late check out being perfect after a late night

breakfast was so tasty and i love the late check out it made the stay so relaxing not feeling rushed

the restaurant bar area was really nice and breakfast was spot on with a huge variety

realised they wavered the parking charge & extended the parking stay as we had requested a late check out

looked down on, my kids had just been diving and wasn't looking very 'posh'

the family rooms are very comfortable and a good size even for 4 of us (2 adults, 2 kids)

so much to choose from for breakfast which set us up for the whole day

staff were great and very proactive. fabulous breakfast and free bar snacks...

great location, cooperative staff, and they let us avail a late check out.

there was no room service

wifi could have been better.

the hotel had what i wanted- a bar for drinks, car parking

the breakfast was lovely. the wifi connection good there is also a very pretty back garden.

5pm late check out

parking £15 rip off and £10 extra late check out 5pm excellent

staff were super friendly and helpful. food overnight. late check out. good central location

the bar was open late for guests and panini's were also available (we had been to a concert), buit no other hot food

location was great, staff were friendly. got a late check out which was great.

late check out which meant no uncomfortably early alarms on the

it was clean. the security and staff were nice. you can pay for late check out.

late check out is great

we paid for late check out ontop of this but kept getting disturbed

i was running late for check out and cleaning lady advised that it’s okay as there still cleaning other rooms,

late check out time (12 o'clock) overall a very enjoyable stay and i would happily stay here again (+)great location, late check out is great. good customer service (+) lifts are quick, late check out allowed for members, discounted parking at grand central brittania car park 12 (-)not ready by 1500 for check=in but they compensate us with free drinks and late check out the air=conditioned not working and the guy in reception replied unprofessionally as

ere is a paid laundry service but the prices are very unreasonable)

wifi signal not great

breakfast had every choice, free room upgrade to a junior suite as my room had not been serviced,

were welcomed amazingly by every staff member, from reception, to bar staff and breakfast staff

the late check out time of 12pm

friendly staff. late check out. excellent room ambiance and amenities. tasty food.

slick and easy check in and late check out

we also had bar food and booked a very late check out which the guys helped us with so we're extremely grateful for that, we will

staff kicked us out despite requesting late check out as a marriot card holder

very central. clean and tidy. good breakfast and late check out at 12. very close to station.

they allowed late check out as well

late check out free of charge, staff friendly, lovely clean rooms

i had to pay for late check out by hour. which is the first time i have ever had to

we were offered complimentary late check out, we we rudely awoken by a piercingly loud alarm which wasn t a fire alarm in the

pool table, bar 24/7, late check out, cool bedroom lights, cool games.

24 hour bar and late check out at 3

late check out, great bar and lounge

very clean and comfortable. friendly staff the free late check out was a great surprise!

was good gave us late check out free :) staff are really nice & the hotel is very clean really good location 5 min

late check out breakfast

also got late check out at request for no extra cost which was lovely and a hot breakfast was also included

very clean, staff very friendly, bar area set out lovely, lovely hotel.

staff were friendly and supported us with an early check in

good variety of choice for breakfast

it was very modern, there were no windows meaning it was pitch black and silent and we paid for a late check out which was 1pm

late check out that was really good as we check in very late at night, so because of that we could

but only £15 for a late check out till noon

when i asked about late check out hony was really helpful and

a late check out and then having to re do key activation again after 10am m

late check out midday! love that. location is great too

he only thing worth the 35 was the late check

the bed, 2 swans made out of towels, and some soft drinks

warm room late check out

used the gym on one

excellent value. late check out.

breakfast was very nice, it was like kids portions, although to be fair, the hotel has just come out of lockdown

was spacious with separate beds in the ante room for the kids, restaurant and bar served well (within the limited options), beds and bath was very good

not an issue or a dislike, but the kids found the beds a bit too firm.

we had been moved to bigger room 322 as we were family of 4 ( 2 kids under 10)

and bathroom decor lovely, staff very helpful and allowed late check out as

requested a slightly late check out and was shot down without even trying

it was my birthday & they arranged some chocolates + prosecco in the room which was a lovely suprise

i had a gym on my floor which was well equipped

location and bar area and breakfast and comfortable bed great hotel!

i needed a late check out and that was no problem which really helped me out as i had a young child with me

we was even allowed to take our drinks from the bar to our room in the evening

great value for money nice bar and restaurant

bar and restaurant looked attractive too but we didn’t use it so can’t comment on food/drink

lovely place and great bar below with decent food and range of beers - room was nice enough.

hit and miss not great on checking in but excdllent service checking out and arranging late check out

allowed late check out to which we thought was great

staff, clean and the option of a free late check out

staff who took the time to tell me where everything in the hotel was, breakfast/check-out/late check out etc and helped me sort out my awards thingy

kept knocking on my door when i had done a late check out already

late check out (12pm) which was needed after a long night out (-)the late check out option, was a lil too stiff (*)is my go to hotel when i m in birmingham free parking late check out and close to city (*)and this is the hotel i always stay at as it s local to the city centre, has free parking and late check

price it's a very average place, not enough plug sockets , wifi should be free tbh cleaners and room service constantly keep

lack of room service

room service was not available

room service lady kept barging into our room while we were getting dressed the next morning

they did offer to change our room but we were out all day and weren’t back until late, my daughter was too tired to pack our stuff up to move rooms

which not needed also cleaners knocked door twice although we had late check out and do not disturb in door but more sleep needed

housekeeper knocked twice despite no disturb sign on the door and late check out

they signed me straight up so i could get late check out for free

also being signed up for the holiday in club for free late check out was very

she also gave me and late check out as i was staying there for two nights and also had a choice to

friendly cleaners. late check out.

late check out and a bath in the room

in was smooth, the rooms were immaculate, we got late check out on sunday

breakfast should have been included & should be able to request a late check out

have to pay for parking and late check out

free coffee in reception, late check out, friendly staff, amenities in room great like the free soap and shower gel

location, car park and late check out

good selection for breakfast

excellent choice for breakfast, really enjoyed my stay

not great facilities and staff not great, did allow late check out though

i had late check out however i had cleaners knocking on my room door at 11 and reception calling for no

modern facility, staff were friendly and we were given a complimentary late check out which was

hotel, beautiful reception area, the staff very obliging and gave us a late check out

the lobby was beautiful shout out to alex in reception who was exceptional and accommodating our late check

like the fact you was able to get a late check out and the front desk was ever so helpful would stay there

location, got a late check out by signing up to hilton honors programme

upgraded to free breakfasts for my son and i, plus a complimentary late check out

charging 10 per hour for a late check out wasn t great and tarnished the good service up to that point

breakfast expensive when you only require some coffee and toast, so maybe a cheaper option please

the wifi signal

a late check out until 1pm was really helpful

lovely room with all needed for a great stay. bar fantastic atmosphere and lovely time.

was excellent- the reception staff were particularly helpful and pleasant so we're the bar staff

out off order and we were on second floor needed to request wifi password after checking in

thing that could have been imporved for me would be more vegetarian options in the restaurant/room service menu

at 12:18 i received a call from daniel at reception informing me i am 18 minutes late to check out, i apologised profusely as i know we was slightly late but he ignored my

gave us a late check out, thank you

late check out at 12 and breakfast till 11 is perfect for me

was able to book late check out when we first arrived

good little gym, good staff

late check out was no rushing around in the morning

managed to get an early check in

comfy bed and spacious room - plus my daughter delighted with her kids bag of activities

to allow older kids in same room when searching universities as it is an expensive time

excellent breakfast which kids enjoyed and clean room