the room itself was cozy but still spacious and immaculately clean

covid restrictions were in place so we didn’t get to enjoy the amenities like the pool but overall we were happy with our stay

breakfast was very good

amazing totally recommended beat hotel for the price i guarantee amazing rooms and a complete breakfast

the price was amazing all except the pet fee

loved how accommodating the staff were, from late check outs to parking passes to late night trash pick ups

good room, tv, air conditioning, location, laundry

from the time i check-in to meet staff, to the time i leave to meet hotel employee for breakfast

the pool policy was not explained when i booked the room and called the front desk to inquire.

the breakfast very very good - i always stay here when i come to san carlos

appreciated free late check out

also, a guest laundry, exercise room and a breakfast area with a free breakfast

the breakfast is great

we had a 2-bedroom suite with a kitchenette which was very convenient to share with an adult child

the best things to us were small kitchen of the room and the breakfast next morning

we asked for a late check out and we were told there

late check out

we checked in at 1:30am and checked out at 10:30 so there wasn't any late check out charge involved

with my flight being suddenly changed by the airlines so the receptionist made sure i had a late check out at a decent price

however, the hotel offered a refund of our taxi cost to get there and automatically offered a late check out due to our 3am

1am arrival. staff was friendly. easy to get late check out for next day

only upon request, no laundry during weekend days, ac ground standing unit, parking with charges, closest services shops

arrived very late but still had a nice welcome with a warm cookie

staff gave me a late check out that i requested at check in, which they did not have to do, but it was appreciated

i requested for the late check out at 1pm and it was granted that day

airport shuttle

room service charges were over the moon and food quality was poor

to relax prior to our flight and we were very pleased to be able to pay a little extra for a late check out due to a late flight

the staff were very helpful and accommodating to my reds for a late check out.

clearly used to helping their customers who are managing all different times and helped with late check out, luggage storage ect

request for late check out foc agreed immediately

but why would you let someone have a late check out at 4pm when the room was occupied starting at 3pm, check-in time

i asked for early check in and late check out since i was travelling with the baby

i loved that the complimentary breakfast was as robust as it was.

nice fire pit area, small, clean gym, (free washer/dryer is a nice feature) and pool

breakfast limited

nice little gym

location was great. right by airport. appreciated getting early check in and late check out

nice breakfast, easy check in, and great accommodations!

breakfast was very basic

mel was so very nice and we also enjoyed the friendly room service robot

environment; spacious room; friendly, helpful, and professional staff; complimentary shuttle

(same day to ongoing flight) no late check out fee

,late check out, beds were amazingly comfortable, staff very helpful, great lounge/ grill in hotel

late check out

great airport shuttle. solid lobby restaurant. good gym.

the restaurant staff is so friendly! the gym is excellent

great value & comfortable room. late check out allowed.

5 min from sfo , the staff very helpful nice wine bar and decor

a fun wine bar also available ud83dude0a

an early check in (only 15 min after i booked the room), nice staff, good location- 5 min from the

also, the hotel has no restaurant, no bar and the happy hour they talk about is half price for half a glass of wine

staff were very accommodating for a late check out

they also gave me 1 more extra hour for free to do a late check out

laundry inside the hotel helps us during our stay

beds were comfortable, staff was great, and we enjoyed the breakfast as well

best breakfast ever and we have stayed in many hotels worldwide

we also got late check out accommodations

laundry inside the gym choose 2nd floor to be near laundromat near the venue excellent and helpful

they also have a laundry room for guest which locates on 1st floor and the washing machine/ dryer cost around $1 per

the ethernet cable was not working, and wifi was a little bit slow/unstable

the hotel was nice way to expensive i didn't get free wifi like it said upon booking.

the staff kyle allowed me to late check out at 2pm and very accomodating

lovely staff very accommodating with our requests to store luggage and late check out

an exceptionally good gym - a cherry on top

we had perfect food/drinks from the guaranteed 20 minute room service

best gym facility at a hotel ever.

they let me do late check out

be more flexible on late check out

they were nice to give me a late check out as my flight had been canceled and i wasn't leaving until later in that

we had a late flight and wanted a late check out but had to pay for an extra day

the stuff was super friendly and let us late check out.

i also thought that the extra payment for late check out at 4pm was quite reasonable

staff were really welcoming and arranged both a late check out and early check in for my family

i asked for a late check out and i was told noon

clean, cost on point and very accomodating of my very late check out.

of the rooms we got smelled like cigarette smoke and the kids clothes reeked of it when we left in the morning

staff awas nice and accomodated keeping our luggage and getting late check out

late check out optional

very nice to have a late check out ,

had to wait a long time for the airport shuttle upon arrival.

-free parking -close to the airport -nice staff -with breakfast

we're night owls so late check out is always something we ask for and regency was happy too accommodate an extra hour

i drive an over sized truck and they had a place for me to park on

i asked for a late check out if possible please

comfort, coffee until 11pm, free continental breakfast including waffles, spabath and designated smoking area

clean, quite, nice people at check-in. breakfast was very good

breakfast was good and satisfying

was wonderful accept i found it difficult to remove the plug in spa tub

told us a lot of interesting things and provided good recommendations as well as agreed for a late check out (by noon)

very helpful staff free breakfast free parking right next to airport

breakfast menu could be better.

breakfast was okay, the kids liked the self-made warm waffles

the staff was super friendly the location is great and the breakfast is wonderful

friendly staff, was accommodating of a late check out

and they have a snack bar inside the hotel lobby, yet the prices are very expensive for basic snacks

had a grab and go breakfast, staff was friendly, facilities were very clean and the bed was really comfortable

staff was friendly. guest laundry was a plus! nice breakfast.

clean, very comfortable with friendly, competent staff and an outstanding gym and laundry facilities