i requested a late check out (paid a little more which was ok) and everything went so smooth

good location. it's a modern smart hotel with comfortable rooms. late check out was offered.

close to oracle park, appears safe, has rooftop bar, and free complimentary breakfast

space for breakfast kind of limited, no laundry options

a rather smaller gym but with all the equipment you need for a great workout

check in and late check out it was perfect roof top was beautiful scene from the room was

lovely restaurant and roof lounge on the top floor with a beautiful bar at the lobby level

the room was clean, gym available 24/7

early check in and late check out it was perfect roof top was beautiful scene from the room was

love the decor and slightly quirky environment. will be great when the rooftop bar opens.

being agreeable to a room change and having a late check out available (for a fee) handy to public transport

that we couldnt use the bar or gym and restaurant due to construction.

the gym is very well-equipped compared to other hotel gyms and is large in size, as well as being quite

modern, very comfortable beds, nice gym, nice views from our corner room on the 30th floor.

or deodorant, valet parking was 75$ was a bit expensive, restaurant food was limited to one and kids didn't like their foods

late check out was also easily available

staff was very friendly and super helpful from car attendants, to front desk and room service staff

i am with my kids with allergies and i have prepared food for them but unfortunately no microwave

view was a bit expensive to justify taking kids to eat

kids under 16 are normally provided free breakfast at other hotel chains but here it wss only kids

they helped to accommodate early check in and late check out, staff was very friendly with kids and always ready to

the breakfast is super good

breakfast area has limited seating and you have to wait some mornings if you wish to take advantage

it was comfortable. it was clean. the breakfast was good.

too less space for breakfast

this is my 3rd time staying here, i appreciate the late check out sometimes it’s needed and the fact that they offer you to keep your bags while you

great location, early check in, polite staff.

the laundry in the basement was a lifesaver for us, as we were in the middle of a long trip

laundry in a basement is very affordable: $3

the bar and restaurant are great as well and would stay here again

staff is nice they're just a little pushy on the late check out policy

already a generous check out time of 12 midday, we were able to have a late check out at 1pm, and then store our bags until later

the gym could also be improved with more maintenance and more equipment

no laundry facility

the gym is small and under equipped.

free breakfast and late check out

the staff were really friendly and let me have an early check in when i arrived sleep deprived from flight from australia

very clean and updated room. bar and restaurant were great. location was perfect.

the gym locks itself out by 10pm, but i don't see a need to

gym facilities could do with a bit of a revamp and some better air conditioning

clean and tidy. great water pressure in showers. lovely staff. late check out

gym is offsite, at the ymca next door and closes relatively early

there is an espresso bar in lobby which was nice not having to hunt up my morning caffeine

the breakfast included some options of cupcakes, cross saint, fruit, coffee and juice

were given early check in after a very long delayed flight from hawaii

free late check out

grumpy reception man when we asked for a late check out

great concierge staff, allowed us to leave our luggage with them for 3 days and late check out too

even took advantage of the gym

decor and the mezzanine space with room to eat as a family with games for kids was a great escape from the bustle of union square

great to have a late check out at 1 and able to leave bags there

early check in fee waived which was greatly appreciated as we had come off a 12 hour flight

i stay there after and they always accommodate my early check in and waive rhe $50 fee

no daily room service and its only available on the 3rd day upon

new towels after using old ones for 3 days; the front desk female asian staff said it is up to room service to decide

staff also gave us a complimentary 1 hr late check out

staff and service nothing was too much trouble allowed early check in and late check out, stored luggage until airport departure, upgraded room

no breakfast facilities

morning coffee bar and early evening cocktails were much appreciated

gym is tiny, no pool, or anything else

we also needed a late check out because we were waiting on friends to arrive in town before heading to napa

great room service menu

a gym would be nice

when i asked what were those fees the answer was : urban fee is for the amenities: 'free' wifi ,' free' gym, 'free&

the gym

excellent front desk staff, early check in, late check out

they allowed late check out (at a

great facilities, great location and loved the spacious gym and christmas themed hotel bar.

the view was excellent in the customer service was great. had early check in.

would not recommend booking this hotel to anyone else traveling with kids and family

requested for a late check out which they obliged

close to powell station staff very helpful and able to pay for late check out

gym is decent for a hotel gym - plenty of space and an array of dumbbells with a bench

the bar was dark but romantic, with a spooky theme for halloween

clean, good for money knowing it’s clean and center of sf with nice lobby and there’s 24 hour gym, it’s in the center of union square and just a min walk from muni

staff allowed early check in and late check out

early check in and late check out (one hour łatwe) possibile

for a late check-out it was the same spiel: we were told to ask again in the morning of the check-out

very nice located and they allowed to do late check out.

i complained and asked for a late check out so i could have a doze before i left later that day but was told no due to them

can request for late check out until 1pm

also they were under construction and the gym wasn't

under renovations for improvements, no gym at the time.

nice little gym too

they claimed it covers the wi-fi and gym (which are billed as free amenities)

hotel held luggage for $2 per bag since we weren’t able to do a late check out

of stores and restaurants around, and very easy access to cable cars, the metro, buses, and the bart

paid laundry options worked well

location laundry facility

street, with the window open, it did get pretty loud - specifically on weekend nights due to the bar across the street, and early in the morning with garbage collection - pretty much just regular

staff was helpful and gave me late check out until 2:00 pm

prior because my husband and i were coming to the city for our 20th anniversary and we wanted a late check out

denied early check in late check out, no vending machines, room service was limited or non existent, bar service was

lack of full restaurant and room service.

desoration is great and kids enjoyed the facilities in the loby

late check out

poor natural light on the restaurant/ breakfast room

we enjoyed the in-room service for breakfast, but it was very difficult to get into the $80/room budget

room with the bay view, the room itself, very cosy, the staff were exceptionally nice, the breakfast was very good

they have been so accommodating in all our requests including changing layout for our kids sleeping, holding our packages for us in between our two stays, printing our paperwork and

staff were extremely polite, helpful, and accommodating when we requested late check out

the front desk staff accommodated a late check out and the storage of our suitcases which we very much appreciated

wifi was insufficient

staff allowed early check in

reception staff smoking inside, we requested an early check in and were told even if room was available it would be $50 if we wanted to check in

central location; room was clean; early check in and late check out

no free wifi

i was charged for internet tv to use netflix even though wifi is supposed to be included.

it s the same with exorbitant charges for laundry services

no guest laundry

good location, helpful staff and late check out.

no spa or other facilities

very basic gym

first hotel that remembers to replace the laundry slip after the first use

excellent service including laundry and dry cleaning

as we had a late flight the staff very kindly allowed us a late check out

we requested for late check out coz our flight was almost midnight, they are very accommodating of our requests

and no hot choco pods for kids, only coffee pods

i had to be picky, the gym is small

we also walked to the exploratorium which is a must if you are with kids

the way to facilitate us , provided us our room keys at 11am and agreed to give us one hour free late check out

early check in and late check out

staff was very professional & courteous. heated pool on the 16th floor and good hangout area.

it was too cold for us to use the pool and spa but it looked great

comfy bed & linen, refined shower products, top notch aircon, wonderful pool and solarium, great gym, well stocked onsite shop, bar and helpful

appreciated the late check out

great staff, in the middle of all sf, it even has a gym

the gym is not huge but has everything i need it

free early check in

facility are very nice, good gym, clean room, perfect location

if it happens you need a late check out you should be able to do so

in the morning they accommodated us with late check out and then held our bags for us after so we could go eat and walk around for awhile

late check out was very good as our flight was later in the night

helpful staff clean rooms and bathroom free coffee/tea/cookies late check out

asked for a late check out today

gave us a late check out which was really appreciated by us

it was more like a bed and breakfast than a hotel, with a wonderfully helpful and pleasant staff, a great continental

a lovely breakfast is included in the price

too much single use plastic at breakfast

nice service, comfortable room, delicious bread for the breakfast

complimentary late check out

arranged late check out without any fuss, very accommodating

m, recyclable

aware you are charged for wifi a fee per day although it advertises it has wifi

gym in this hotel is amazing, something that i haven't seen in years in a hotel

later in the evening we called front desk for a microwave to be brought to our room and they did so

price of drinks in bar max breakfast price.

no room service or mini bar

limited food menu , no room service for food and no lunch served in restaurant

dealt with were very courtious and helpful especially the lady on information desk, door staff, bar staff, reception staff even the room maids greated us

we got in quite late so when we slept in past our check out alarms , even still

was in good position for tourists. liked early check in.

not for kids

my kids didn't want to stay in the room so we walked down the street to go sit in a restaurant just

are no screens or locks on the windows, which made it a dangerous room in my opinion for younger kids to be in

offered luggage storage for early arrival and late check out

late check out is at 2p

the price of a cup of tea to go from the bar was $9+ ...

romantic location and easy to wind down for the night at the bar which was perfectly mellow for me and my husband

good location.great architecture and style. cookies for kids were a nice touch.

staff was super accommodating, room service was quick, room was a decent size, comfy bed

staff were friendly and helpful and organised a late check out for us

i didn t take the breakfast, they do offer breakfast on a room service basis which you would have to order the night before

would be great if the gym were bigger/had more equipment

reasonable free wifi

chaotic - alarm not switched off in empty next door room that woke me at 5am; room service menus never arrived in two attempts: took cleaner tried at 8am then never

sympathetic with us in this regard for offering extending the stay for next night and offering late check out in order to wait our luggage delivered from the airline company

i went to put laundry on and the maid stopped her laundry so i could use the dryer

breakfast

couldn't use vending machines as they were blocked by laundry

cleaning due to dog hair and also attempted to connect me to an unrelated incident involving laundry chemicals taken by another person

they also charge for late check out

there was no pet fee at all which was a nice change while traveling with dogs

the in room service

wifi signal was very weak, which is affecting the tv channels too

very good wifi

helpful with late check out

the expensive room service.

wifi was included and the nightly wine was a lovely unexpected addition

front desk staff allowed free early check in and very nice.

enjoyed the complimentary glass of wine . liked the bar and restaurant and excellent food.

great breakfast and a late check out at 12 md

the breakfast buffet offered a great selection, including eggs, sausage, bacon, cereals, bread, coffee,

not recommended if you traveling with family and kids

i didn’t see any gym nor spa, nor pool, nor anyone opening the door for you

breakfast was excellent

accomadated us for 2 beds, high floor and late check out

the gym was good and their complimentary coffee was too

location staff room design amenities gym

the price for a 4.5 star. the bar was nice, watched sports had a good drink and awesome food

wasn't very helpful, i requested for early check in one month in advance and than on the day of the arrival

and being allowed to check in early after long flight from sydney and given late check out

very helpful in reception who gave me both an early check in and a late check out

very quiet rooms, large room and bathroom, allowed short late check out

i could do an early check in

for laundry included 50% surcharge to have it back in a couple of hours

very friendly staff, easy to arrange late check out, easy location.

went out of his way to get us a late check out with no additional cost

the breakfast was very tasty and the service is great

breakfast was lovely lots of choices

clean and quiet. very much enjoyed the decor. very nice breakfast every morning.

the staff gave me a late check out bed was comfortable

location, free breakfast, late check out.

great swimming pool and gym

bed, room service, excellent breakfast, hassle free stay, gym, pool, laundry, fantastic happy hour,

very friendly staff and easy early check in