confort of the lodge and pool

capibaras patroling the garden, iguana overlooking the pool and trees full of birds

waiters at the beach bar are slightly abusive - they insist on high tips, while not all of them deserve it

although the beach bar has reserved beach umbrellas for the glamping guests, there are some strange rules if

would have stayed longer if we didn't have kids

seems the hotel was understaffed overall, long waiting at the pool bars

the beach , pool and the food

they have a great little kids club all the pools are super nice we actually somehow i accidentally got the

best kids area is located at maya colonial

only free wifi in some places at selected times

food was mediocre except for the breakfast buffet and the beach fiesta

the rooms have pool, they have the nicest staff we've seen in cancun, nice alcohol (jack daniel's, black label

beds plenty of food choice from formal to beach bbq shuttle drivers funny and attentive swim up pool great huge

restaurants are very limited for breakfast and lunch, and the menus for breakfast and lunch very limited

out pool and the taco station in the center of the plaza was #1 we love the restaurants and the 24h

spa was a little pricy for services

we were not offered any breakfast to go or anything else

on excursions should have been better, especially for having to pay for drinks at the excursion bar and then

main buffet for breakfast was not as good as expected

we were upgraded to a swim-out room in the top vip section of the hotel, which had its own pool, pool bar and

breakfast til late night room service the foods offered were varied and delicious

we loved the daily volleyball games in the pool and getting to know other travelers

without beach shoes, there is a clear risk of injury (cuts) - defect hot pool (was not repaired during my stay

plenty of lounge chairs by the pool and on the beach

the spa available was great went almost every day for the aqua therapy

bar drinks are low quality and it s only if you tip well and ask for double alcohol in your

the spa was also beautiful and our services very relaxing

i especially loved javier (who was stationed at the back pool with the bar from 6/12-6/14

the restaurants were great to access, there was variety and a wonderful breakfast buffet

attention is excellent and restaurant reservations are easy, meals are very exquisite, room service is excellent

cost for using the spa

kids club, worse i have ever seen

kids club, worse i have ever seen

the family selection is ideal for family with kids

the kids club at the beach could have been better.

loved the adult & the secret pool, fernando and armin were great

tropical birds, coatis, sereques and we even spotted some racoons late at night, if you or your kids love

service sucks , room service and rooms , are terrible.

tropical birds, coatis, sereques and we even spotted some racoons late at night, if you or your kids love

staff is really nice and friendly - they did their best to help us with early check in and late check out,

a nice bar on the pool

aren t even great places to walk because most of the land around the resort is taken up by a golf course that

nice bar, water around the bar is warm temperature

need for food with dozens of restaurants, pharmacy, shopping , you can book excursions and rent golf carts or

pool bar closed too early. fitness facility (third party) not on par w/ the rest of the hotel.

they charge 15 dollars for room service at an all inclusive resort

it was difficult to contact the spa to cancel my booking the next day bc nobody answered either phone line and

all spa services are extra cost including sauna na s steam room

in my opinion, it s not worth flying all the way there just to spend your vacation by the pool

the breakfast at helios was a glorious spread, but there were flies everywhere and nothing was chilled

options for room service are a bit limited if you have dietary restrictions- in my case being pescatarian there

i went to the spa one day for an 80 minute deep tissue massage and it was absolutely incredible

food with a variety of cuisines, daily seaside breakfast with an amazing sunrise from infinity pool

hotel employee at the bar of tentazione was awesome, loved the spa, and butlers helpful

looked forward to breakfast every morning at helios

alexis the car valets knew about my car more than me; good and fast laundry service and very good breakfast

it s good to have a few restaurants to choose from - oceana is great (available for lunch and breakfast also

sugar free mixers for all the cocktails were horrible, food was okay, gym was okay, kids club was weird - we

the swim up was a good size and just over from the main preferred area pool so was nice to have easy access to

the games room for the kids was brilliant

kids and i enjoy our stay at sirenis for 3 nights

my kids loved the kids club

locations with deeper pools where can safely dive or at least jump in without being worried the kids could hurt

in addition you have the 'entertainment pool' (where the swim up bar is, music played and pool games are run

wifi was unpredictable (unreliable if you need for work), the tvs in the sports bar are controlled

restaurant team, vacation planners and spa team are very well trained and polite

too many kids.

perhaps the only negatives (if you can call them that) were that the pool loungers filled up quickly, but it

great service from bar stuff

could not find napkin or life guard in the kids water park when my daughter got a bloody nose

didn t like how the pools close so early

the staff was amazing especially the entertainment team. the rock spa is a must.

understood why it wasn t adults only because of covid 19

didnt like how early things closed, such as pool bars closed around 5pm and pools closed around 7pm

the bartender in heaven and the bar next to umo were beyond amazing

cabana, we loved relaxing in the hammocks on the porch, overlooking the amazing pool, whilst the kids splashed

cabaña, we loved relaxing in the hammocks on the porch, overlooking the amazing pool, whilst the kids splashed

nice owners, great cabanas, amazing location in the jungle with a great pool

breakfast was excellent

perfect for family. great and beautiful garden and swimming pool. very nice hosts

wifi was spotty but netflix worked

in our case), drive down one lane road to south beach tulum was horrible with traffic & no parking with only

location of pool

not the best for kids wanting to play in the water

wifi is basic

the spa is a bit pricey and they escort you through each spa facility.

had a nice tropical feel with loads of iguanas roaming around - room service good and prompt

pool was beautiful and beach was perfect

room service was prompt at breakfast time and the food was well prepared

it provides what you want whether it's the party pool or quiet pool

several minor things: burnt out light bulbs in the bathroom, tv remote not working, no bag for laundry service

as for the buffet, get them to make you an omelet for breakfast

each summer we bring the kids and watch the turtles nest

4 restaurants, sushi bar & 24 hour snack bar

bar by the beach, it is different story, you have to order food

pool closes too early 8 pm and not that many good snacks in rooms for being all inclusive.

my view was a parking lot with lots of noise from construction

staff were very helpful especially ivan out butler in casa fuego

the wifi wasn t terribly good.

upon arrival they told us they would give us free breakfast in a restaurant to provide us with information about

there is also free airport transportation which is good because the shuttle/ taxi services from cancun airport

some moornig the pool had tu much flowers inside

another minor issue is also that there was no squat rack in the gym

shuttle pick up wasted a lot of our time waiting on us and others

shuttle service is time wasteful

he s available 24/7 (he even brought us breakfast at 5

outdoor pool and terrace by our room could have used a quick clean before our arrival

wifi is not reliable, which was also not a problem for us

many mosquitoes, their wifi was down, personal pool wasn't clean, and with the summer heat, no ac in the afternoon

parking lot is well lit and accommodates about 12 cars

welcome clean, comfortable big bedroom plus kitchen and living room with etta bed

breakfast was not that good, only 2 options as i remember

big parking lot

the parking was free and easy

there's parking, and it's really close to xcaret and the cozumel auto ferry

beach and pool area very relaxing

room service great

we had a pool view which wasn't bad but we prefer ocean view

the staff were so wonderful, especially manuel and ramon, at the adults only pool!

beach, swimming pools and breakfast

we went to parking to take our luggage and manuel from parking staff help us and went to reception and told

adults only is a plus

lead the beach volleyball and evening entertainment(halloween and circus show), carlos for aqua gym and stretching

bellman service was personalised as was the valet parking

i loved the many places to sit, relax by the pool, how the beach was easily accessible from the main pool deck

loud air conditioning that can get annoying at night, no breakfast, wifi only outside the rooms

wifi & cliseness to tiwn.

pool hours too short

ferry right next to you, small pool, smell of mold, everything was always wet.

pool volleyball games were great fun and got us talking to other guests

pool,horrible room that they wouldn't change,jackhammering till 2am 3 nights in a row from

breakfast buffets is good just the lunch and dinner buffet are no so good as expected needs more or