music a little to loud from the pool area

it s in a gated community with a golf course

and proximity to beach some ( few) of the staff were nice and customer focused parking close to hotel ( but

was great for kids

not much facilities in the hotel. no kayaks or snorkelling equipment, no gym, no spa. basic.

i had to take my kids to a different beach so they could play in a clean beach area

it s quite loud, especially the family pool which is pretty bad

all the staff and the kids pool aerea

we order room service which was and we sat down at three different restaurants to eat

i had to critique, i would say the world cafe breakfast could have been better

the kids were thrilled with the roxcity kids club, where they had endless fun and made new friends

there's even a bar and sitting area in the water park

could not find napkin or life guard in the kids water park when my daughter got a bloody nose

but there are small pool-like beaches which are great for the children

there are also buffets available with no reservations and have many variety & dessert bar

with our kids in a couple weeks

spa service was faster than the 60 minutes it supposed to last for my facial and my body massage 60

not sure) the kid’s part of the property is closed and under renovation, which means there were kids allowed

room service was extremely fast and the food was very tasty

i had a treatment in the spa which was lovely, and the therapist was fab - she offered me a sheet face mask

booking needs to specify the age of the kids so that the kids are charged properly.

pools, beach, beds, cleanliness, landscaping, pool activities, kids park

fitness center and pool

kids space staff was not good

breakfast is terrible, little healthy options and lots of junk food

beach bar stopped serving food at 5pm and closed at 6pm so the only option for dinner within walking

capibaras patroling the garden, iguana overlooking the pool and trees full of birds

confort of the lodge and pool

pool was clean, breakfast had plenty of choice of hot and cold, my kids are fussy and had different

because of the location its hard to check other bars and restaurants in the nearby cities

there is definitely not enough bars or night life

beds plenty of food choice from formal to beach bbq shuttle drivers funny and attentive swim up pool great huge

food was amazing although we stayed on seaside suites side, we at at palms everyday and enjoyed breakfast and

30 as an option for people who didn't eat breakfast

the spot is amazing all the staff in the spa superfriendly

phone in room did not work and app/site to order room service never worked

i would have loved english muffins at the breakfast buffet. nothing else!

spa was absolutely wonderful

away for dinner some nights because they are no longer take walk-ins some guests forced to use room service in

we were upgraded to a swim-out room in the top vip section of the hotel, which had its own pool, pool bar and

the shared airport shuttle may be included but it is horrible

breakfast til late night room service the foods offered were varied and delicious

breakfast til late night room service the foods offered were varied and delicious

plenty of lounge chairs by the pool and on the beach

pool and other amenities, staff

facilities are great, big gym with lots of space, several pools and bar areas

down breakfast and lunch took over an hour- we opted for breakfast buffet and eating lunch pool side

the spa was also beautiful and our services very relaxing

we enjoyed the well-equipped gym and fitness classes

have travelled to many adults only all-inclusive resorts (iberostar grand, secrets, excellence) and unico rates

the family selection is ideal for family with kids

- you would get the same food every where at the property, from room service to buffet to restaurants

kids club, worse i have ever seen

cost for using the spa

the kindness of breakfast staff in the nest restaurant

but easy to get around by frequent golf cart service

if you are someone that is used to extremely good service you may be a bit annoyed that the golf cart to take

tropical birds, coatis, sereques and we even spotted some racoons late at night, if you or your kids love

overall i believe it was really good value, there are three hotels in one, two large areas with pools, and one

great buffet for breakfast and every other meal. nice grounds with pathways winding through the

pool areas are nice and the location is beautiful karla and roxanna were great.

gym facility was well equipped, clean and staff very polite

clean hotel with great pools and a good variety of food

spa was really good

they charge 15 dollars for room service at an all inclusive resort

overall and i m glad we didn t stay at the main resort that is full of loud families and kids

hotel employee at the bar of tentazione was awesome, loved the spa, and butlers helpful

the beach. the infinity pool bar closes a little soon.

food with a variety of cuisines, daily seaside breakfast with an amazing sunrise from infinity pool

i went to the spa one day for an 80 minute deep tissue massage and it was absolutely incredible

the breakfast buffet was especially good and definitely a highlight of the stay

unreliable wifi (cant zoom)

no parking valet (you have to park your car yourself)

room service doesn t work properly

also good wifi throughout the resort

cabana, we loved relaxing in the hammocks on the porch, overlooking the amazing pool, whilst the kids splashed

cabaña, we loved relaxing in the hammocks on the porch, overlooking the amazing pool, whilst the kids splashed

nice owners, great cabanas, amazing location in the jungle with a great pool

breakfast was excellent

perfect for family. great and beautiful garden and swimming pool. very nice hosts

wifi was spotty but netflix worked

in our case), drive down one lane road to south beach tulum was horrible with traffic & no parking with only

location of pool

not the best for kids wanting to play in the water

wifi is basic

our two children in the first one, and our friends stayed in the other one, which was only for adults

of access - drinks, snacks, room service, transportation, butler even made reservations for us

pool closes too early 8 pm and not that many good snacks in rooms for being all inclusive.

one pool for kids and it was under repairs/construction

one pool for kids and it was under repairs/construction

the ' secret box' was so nice for room service- no having to get dressed

the room service

we also found the spa treatments very expensive, so didn t take advantage of

the room service food was ok

i ordered from room service and theres a limit on how much you can order

breakfast

we loved the food at the two buffets for breakfast and the restaurants, especially chino poblano

room service selection

hours with maybe live local music should be played after dinner (where only the speakeasy bar is alive) or other

mary's charming and personal service and made our sunday breakfast a delight

food very plain, watered drinks, uncharming pool area, lack of sunbeds

each summer we bring the kids and watch the turtles nest

bar by the beach, it is different story, you have to order food

each summer we bring the kids and watch the turtles nest

as for the buffet, get them to make you an omelet for breakfast

and very unique, my dog was treated wonderful and it was obvious the hotel was designed very pet friendly you

love the pool and the cleaness in general of the place

also the kitchen has all appliances you need in case you want to prepare some food

* we were surprised by the large two floor room, and it was decorated nice with a kitchen

weak wifi connection to our room, we needed to be close to the lobby or restaurants to have good signal

and you don't have much choice in food for room service it always the same thing

a little bit difficult to move around with little kids, i would recommend bringing a stroller.

room service available for free basically from the time you wakeup til you go to bed, not sure

beach, gym, spa, club, premium bars, spectacle place etc) alcool is diluted if you re not a premium or

room service great

friendly staff, beautiful beach and ocean, high quality beverages, ease of access, aqua gym, the concierge

the buffet breakfast

activities at the pool are a hoot, and they do a lot of special things at noon

looked elegant, all you can drink and eat, beach side chairs with hoods, outdoor beds near pool and a couple on

of food, friendlyness of stuff, great service and hospitality, room service, location at the beach

loud air conditioning that can get annoying at night, no breakfast, wifi only outside the rooms

wifi & cliseness to tiwn.

ferry right next to you, small pool, smell of mold, everything was always wet.

pool hours too short

pool was dirty

pool is to shallow for adult use. entertainment staff, food and service is a top notch.

great pool area, very good restaurants, great staff. nice rooms