i would have loved english muffins at the breakfast buffet. nothing else!

the tequila bar is really good for drinks just ask for the flower pot drink (see photo)

upgraded to a swim-out room in the top vip section of the hotel, which had its own pool, pool bar and restaurant

clean rooms exceptionally friendly staff delicious food availability of beach beds 24/7 room service beautiful

spa was a little pricy for services

loved the swim out from room to bar with an oceanview

out pool and the taco station in the center of the plaza was #1 we love the restaurants and the 24h

food was amazing although we stayed on seaside suites side, we at at palms everyday and enjoyed breakfast and

would have preferred that the pools here a bit cleaner

could not be used from the tulum airport, the buffets had very little vegetarian options at breakfast, i would

pool and other amenities, staff

vegetarian choices are limited shade next to pool is rare

breakfast til late night room service the foods offered were varied and delicious

the shared airport shuttle may be included but it is horrible

without beach shoes, there is a clear risk of injury (cuts) - defect hot pool (was not repaired during my stay

great variety of restaurants, great spa and gym

too many people walking around by the pool and beach trying to sell things.

the all-inclusive rate included everything apart from laundry, spa & beauty treatments, where you were only

decorated hotel- modern whites and greys throughout with a spa scent that hits you as soon as you enter the

down breakfast and lunch took over an hour- we opted for breakfast buffet and eating lunch pool side

the kindness of breakfast staff in the nest restaurant

kids club, worse i have ever seen

cost for using the spa

- you would get the same food every where at the property, from room service to buffet to restaurants

the family selection is ideal for family with kids

abigail, a host at the breakfast, lunch, and dinner buffets, was absolutely top notch

very nice, the facilities are good, rooms are clean, good range of restaurants, great pools for kids and a really

and their system of golf carts does not attend the needs of everyone

staff is really nice and friendly - they did their best to help us with early check in and late check out,

wifi was decent throughout the resort

beautiful pools, beach, and lagoon. lobby bar was fantastic. cabaret was well worth the money.

appreciated the facilities, tennis, shuttleboard, mini golf at no additional expense

are going to be dehydrated from extreme diarrhea) or even ginger ale and crackers without a $20 room service

dalia and tikkal breakfast had nice variety and decent service

big pool was under construction which we did not know about and that was a big reason we were staying

food with a variety of cuisines, daily seaside breakfast with an amazing sunrise from infinity pool

help make it a special experience, a huge thank you to all the team in capricho restaurant (the breakfast and

the infinity pool was our favorite hang out spot and the spa was also quite impressive

an appt to use the gym

room service food pretty terrible beach disappointingb

although the beach bar has reserved beach umbrellas for the glamping guests, there are some strange rules if

capibaras patroling the garden, iguana overlooking the pool and trees full of birds

spacious and beautifully appointed

the spa did not have many options, but the massages were fantastic

perhaps the room service food quality could improve a bit.

senor edgar helped us tremendously with restaurant reservations, late check out, general advice, etc

no ash trays around the pool breakfast served till 10 ...could make it 10.30

fish at breakfast), more gluten and dairy free options on buffet

beach and pool areas and restaurants

choice of breakfast lunch and dinner nice area and facilities and the stuff were doing what was possible to

had like to take my kids to the waterpark in the palace resort, but, guess that was not part of my package

seems the hotel was understaffed overall, long waiting at the pool bars

best kids area is located at maya colonial

are arrogant, food is poor, cleanliness is poor, on top of that we had to pay the room service 170 pesos once

food, gym was the best i've seen around. shows

the cabana itself is fully equipped with also a small kitchen

the wifi in the family cabana was not too good.

there are a load of facilities for kids which looked cool and also sortof not in main view while being plentiful

the pool is so pretty, there are toys and playground for the kids and you can enjoy peace and calmness

furthermore our kids could participate in hitting the pinata, and shared when candies where handed out

we arrived at del sol and saw the big tub overlooking the beach, and the king sized bed and the kitchen and the

kids loved the 'buena vida' restaurant (as it is part of the complex, we could go to the

not the best for kids wanting to play in the water

great kitchen too

jungle tropical setting, deep spa tub, wild life, chef cooked for us at 11 pm room service

the pool and the food was very good

however, staff was quite nice and help us to get our clothes to the laundry with no

the drinks at the beach bar are a bit expensive and no 't competitive with the ones at the bars at the restaurant

wifi is dreadful so be aware of this although there is a free business room with computers and

also we felt safe and is kids friendly

more things for kids entertainment. shows

perfect family stay, there pools, beach, kids club and restaurant were perfect and the staff were

the bar people also very friendly

the salmon of the breakfast was to salty. and the oriental restaurant to hot.

more things for kids entertainment. shows

it provides what you want whether it's the party pool or quiet pool

the spa is a bit pricey and they escort you through each spa facility.

room service was prompt at breakfast time and the food was well prepared

pool was beautiful and beach was perfect

laundry is quite expensive. food is average.not recommend the japanese restaurant .

service, great food the tacos by the pool are awesome

but there are small pool-like beaches which are great for the children

breakfast was average

of kids friendly entertainment, kids everywhere

if you have young kids, they'd probably love the free water park

4 restaurants, sushi bar & 24 hour snack bar

as for the buffet, get them to make you an omelet for breakfast

each summer we bring the kids and watch the turtles nest

food very plain, watered drinks, uncharming pool area, lack of sunbeds

bar by the beach, it is different story, you have to order food

had room service lunch and no one came to take the plates away

lovely greenery, great pool area with a swim up bar and a number of beaches in both parts of the hotel

we stayed in heaven, adults only and sheer luxury

and the night time room service food was not

booked this getaway to get away from the kids and have an adults romantic getaway this was the x complete opposite

the villa with private pool was beautiful

the breakfast was healthy and delicious

gorgeous remote resort with a stunning pool

any means as its an eco friendly place and its in the jungle so i understand it happens, also the wifi barely

we also had the floating breakfast, which was made even more special with a sparkler surprise in the middle of

everything was fantastic - the beach, the service, the drinks, food, the kids daycare

you're never bored to know where to go, so many options of pools, roof top pools, water canals and beach

quality of cocktails vary from bar to bar

that we had to reserve in advance (taste was just okay but very entertaining), chibali for a breakfast but it

the mayan ladies making tortillas in the breakfast hall by hand, the random serenades by 40 person mariachi

wish that the pools were open past 7 pm, and that there was a hot tub available other than the jacuzzi in the

in the first day i was a little disappointed as the main pool was very cold don t know if a conversation

80 minute massage you can get for each person that attends at xcaret park (not the onsite spa muluk) definitely

the bar man there makes awesome cocktails

we loved the food at the two buffets for breakfast and the restaurants, especially chino poblano

welcome clean, comfortable big bedroom plus kitchen and living room with etta bed

breakfast was not that good, only 2 options as i remember

big parking lot

the parking was free and easy

there's parking, and it's really close to xcaret and the cozumel auto ferry

beach and pool area very relaxing

room service great

we had a pool view which wasn't bad but we prefer ocean view

the staff were so wonderful, especially manuel and ramon, at the adults only pool!

beach, swimming pools and breakfast

we went to parking to take our luggage and manuel from parking staff help us and went to reception and told

adults only is a plus

lead the beach volleyball and evening entertainment(halloween and circus show), carlos for aqua gym and stretching

bellman service was personalised as was the valet parking

i loved the many places to sit, relax by the pool, how the beach was easily accessible from the main pool deck

room service could be a tad more attentive (but it was excellent)

showers leak into bathroom and toilet area, tvs are out dated and don t connect to wifi to be able to stream

would be great for kids - cute playground and lots of entertainment

suggest maybe salad bar

breakfast menu need improvement not keep the same menu everyday almost i stayed there 3 nights some

also there was many people slip on the pool area due to

in-operative shower had glossy tiles (nearly fell) food - daily special was at best warm salid bar was best

ferry right next to you, small pool, smell of mold, everything was always wet.

breakfast buffets is good just the lunch and dinner buffet are no so good as expected needs more or

pool was dirty

loud air conditioning that can get annoying at night, no breakfast, wifi only outside the rooms

wifi & cliseness to tiwn.