bar by the beach, it is different story, you have to order food

4 restaurants, sushi bar & 24 hour snack bar

as for the buffet, get them to make you an omelet for breakfast

each summer we bring the kids and watch the turtles nest

several minor things: burnt out light bulbs in the bathroom, tv remote not working, no bag for laundry service

we loved the pizza by the pool and also loved the grill for dinner

great choice for breakfast, used various restaurant would rate them as good.

the beach was ok, but had a lot of seaweed and kids (not acceptable at an

first time at an all inclusive so it set the bar high

i am pregnant i would have liked the choice of having a pregnancy massage at the spa however they didn't have

the nearby restaurant la buena vida was a pleasure: pool for the kids, sitting in the shadow and relaxing view

pool is located down the beach at the bar which wasn t a big deal

there is also a pool but we did not use it- we swam in the gorgeous ocean waters and snorkeled amongst the

easy parking

wifi is basic

car parking close to the cabana

in midst of nature - very friendly owners and staff - amazing food - lovely pool - play area for kids (trampoline

the breakfast and coffee were truly incredible

the property is big with lots of trees, a play area and the cenote style swimming pool

there are a load of facilities for kids which looked cool and also sortof not in main view while being plentiful

choices of pools either for activities( noisy pool we called it) quiet pool, very fun looking kids pool, beach

to pay for wifi at a 5 star all-inclusive resort

choices of pools either for activities( noisy pool we called it) quiet pool, very fun looking kids pool, beach

in addition you have the 'entertainment pool' (where the swim up bar is, music played and pool games are run

pool, food, nature and kids club !

no beach and what little beach there is, is shared with the other two resorts which allow for kids

there are golf buggies available, but we walked everywhere - in trs itself walking is easy but even around

very spacios and modern room (junior suite with private pool)

helio restaurang an infinity pool was great

the beach. the infinity pool bar closes a little soon.

we didn't end up using the kids club but they had a good schedule of stuff for kids 4 and up

the colonial, white sand, and trs areas were beautiful, the pools were wonderful, and the

we didn't end up using the kids club but they had a good schedule of stuff for kids 4 and up

our first day at the white sand pool, we had to hunt someone down to get drinks at the swim-up bar

call this all inclusive-if you cant even eat at the restaurants each night,also theres no free room service

tropical birds, coatis, sereques and we even spotted some racoons late at night, if you or your kids love

and their system of golf carts does not attend the needs of everyone

service sucks , room service and rooms , are terrible.

there was only one pool available until midnight, the other ones closed at 6pm

tropical birds, coatis, sereques and we even spotted some racoons late at night, if you or your kids love

- you would get the same food every where at the property, from room service to buffet to restaurants

the family selection is ideal for family with kids

the kids club at the beach could have been better.

the kindness of breakfast staff in the nest restaurant

kids club, worse i have ever seen

room service is not to be missed as it s restaurant quality dining to the comfort of your balcony

breakfast was fantastic, fresh food and great service the grounds were kept impeccable as well as

it you need a spa, gym, restaurant in any mexico city or town your personal butler would do it for you

the pool needed better filtering. it was murky some days

i especially loved javier (who was stationed at the back pool with the bar from 6/12-6/14

breakfast til late night room service the foods offered were varied and delicious

breakfast til late night room service the foods offered were varied and delicious

private location for relaxing in the sun in pure 5 star luxury, everything from the bach, the pool, the rooms

we loved the daily volleyball games in the pool and getting to know other travelers

pool and other amenities, staff

spa was absolutely wonderful

- pool bars are very much understaffed, only 1 bartender per pool bar and there are long lines to get a

room service food is absolutely horrible

nice availability of cabanas and pools around the area - great lunch options with the wood fired pizza and taco

upgraded to a swim-out room in the top vip section of the hotel, which had its own pool, pool bar and restaurant

the rooms have pool, they have the nicest staff we've seen in cancun, nice alcohol (jack daniel's, black label

the spa was amazing!

food, beach access was great and calm areas of the beach you could enter the ocean water, nice pools, lots of

could not be used from the tulum airport, the buffets had very little vegetarian options at breakfast, i would

out pool and the taco station in the center of the plaza was #1 we love the restaurants and the 24h

were told the key had been taken to make a copy (which seemed reasonable), but then we were told room service

breakfast included in the price very friendly, helpful and accommodating staff very nice swimming

wifi and phone signal rly bad. was bit difficult to drive there

many mosquitoes, their wifi was down, personal pool wasn't clean, and with the summer heat, no ac in the afternoon

we stayed for 3 nights, the first day (friday) we just relaxed by the pool and at the restaurant, which we had

they would set up their spa hot tubs at 5pm with a bottle of wine

we were a family of 4 and my kids loved not sharing a bed, the extra bed provided fit fine in the large room

beach bar stopped serving food at 5pm and closed at 6pm so the only option for dinner within walking

pool was clean, breakfast had plenty of choice of hot and cold, my kids are fussy and had different

the mini bar comes totally empty so no drinks at all (in a all inclusive pension) no room service

had like to take my kids to the waterpark in the palace resort, but, guess that was not part of my package

no wifi except in the awful mall - and even there only restricted day time hours

breakfast is terrible, little healthy options and lots of junk food

best kids area is located at maya colonial

the choices of restaurants, the food, the comfortable bed and the exercise classes by the pool

great gym

nice bar, water around the bar is warm temperature

of the staff can be improved, for example: prepare change & pin for the payment when delivering room service,

music a little to loud from the pool area

sizable swimmig pool with a lot of loungers

more things for kids entertainment. shows

views by ocean, bar great by ocean

all the staff and the kids pool aerea

there is a separate pool which is not as busy as the main pool and the bar staff are fantastic

pool and swim up bar area were very clean and well kept

there is also a water park for children and a skate park

there are also buffets available with no reservations and have many variety & dessert bar

downside was that the lifeguard at the kids water park spent most of the time watching videos on her phone

downside was that the lifeguard at the kids’ water park spent most of the time watching videos on her phone

pool food entretenient

mainly ate at buffet for breakfast, and the food was great

at the seaside grill, world cafe, room service, maintenance

the explorer’s club (kids club) is outstanding

5 hrs every morning for room service to bring breakfast, so order

showers leak into bathroom and toilet area, tvs are out dated and don t connect to wifi to be able to stream

eduardo ,the bar tender, prepares amazing cocktails

pool schedule was too short, wished they let the pool open longer.

lunch was mass produced so everything was overcooked or dry) 3) golfcart team ignored calls 4) raccoons rampant

the staff was amazing especially the entertainment team. the rock spa is a must.

had room service lunch and no one came to take the plates away

place we had a great stay everyone was very helpful and kind especially with the kids, very accommodating food

the wifi was spotty

electricity and wifi went on and off frequently despite this was not too disruptive

rooms were big, good shower, good wifi and good ac.

we had no fridge in room - kids did

breakfast was in restaurant nearby, very tasty - worth the steps

laundry so slow i had to take it back as they couldnt get it done within 24hours like promised

wifi is not good in the rooftop and if you need to wash your clothes, please don't

ve seen review of complaints about the music from the bar - we hadn t had any issues here

i loved the style of the interior and the breakfast was delicious, especially the pancakes