spacious, nice view from small balcony and good kitchen area

no breakfast included. the game room was closed every time my kids tried to go

that i didn’t like it, just didn’t realize the rooms are designed 2 together with foyer/laundry (great

very nice exercise gym with very good equipment - ellipticals, treadmills, rower and recumbent bike

the food at the beach bar was great and the staff superb

we got the room with the plunge pool and my daughter literally did not want to leave

loved the pool at the room, i saw the employee who cleans it and checks the levels of chemicals

incredible property, rooms, pool and beach all fantastic

the beach and pool

spa facilities and restaurants are the best i've seen

the pool was gorgeous and outside sitting was beautiful and comfortable

the staff was great, and i really appreciated the cleanliness of the rooms, the pool and outside area

the pool and hot tub were great

didn’t like that the pool was dirty, i know its not high tourism season but i was excited to go swimming until i saw the

the pool was excelente, the pool area is super cozy, comfortable and well equipped

many employees, the same attending the check-in go to the bar a prepare a mojito and to the coffee shop to prepare a chcolate

beautiful and clean. breakfast available

location, very beautiful hotel love the decorations and is super clean, they have free breakfast, pool etc

staff was at it finest, ana at the food bar was awesome

it was super clean. the staff was very friendly and the breakfast was amazing.

the closing hour of the pool.

power went out about twice (but came back in secs) only sad part was the closed pool due to corona which is understandable and mother nature causing the tropical storm, ruining

i will like for the hotel to have a bar or little restaurant

there is a swimming pool next to the lobby

we had a great buffet style breakfast included

location, breakfast, clean room

the breakfast was very displeasing. better options and quality needed.

you checked in quicklyand explains everything to you, the hotel lobby has ample seating areas the bar was great for a few drinks to the end of are stay

you arrive at midnight there is only one person in charge of the bar and the front desk

buffet breakfast

room was very nice, the bed was comfortable, shower / bathroom nice and clean, television and wifi worked well, and the location is just prefect for really experiencing old san juan

only complaint was that the wifi was really poor in our 3 rooms.

the wifi wasn't real good in the room but we had great data connection so it wasn't a big deal!

wifi is terrible, but that's probably the nature of hurricane recovery

i was a bit concerned that the wifi was an unsecured network.

but overall great hotel pool and jacuzzi on roof was great

restoration, beautiful roomy & appointed room, great public spaces & a wonderful roof top pool

it was not very clear that you could get the towels to the pool from the gym, it needed more signals to know where to go or where is the ice

adults only aspect was fabulous

the gym had no a/c

center of town, lots to walk to, nice room. rooftop bar is terrific.

great rooftop bar with awesome small plates.

bar played music pretty loud into the night

it’s close to everything, and there’s a beautiful rooftop bar with the best views

the rooftop bar was a definite bonus

the wifi was broken for an entire day and when traveling for business this is critical.

the wifi worked amazingly and i was able to work from there

sorry about the bad wifi

wifi was horrible on two days

however the wifi was terrible and shower water had to run for like 5 minutes until we had hot water, and

near the laundry room noisy

careful using the laundry

no coffee provided but did have filtered water in the laundry room

water cooler for your use in backroom with laundry facilities and very dirty

although the listing says there is a self service laundry, only the washer will accept your money and work

cruises in port, we could not get a seat for dinner time, although we could have hung out at the bar later in the evening we chose not to

rooftop bar and grill has excellent food and a good view

first night was a bit noisy, just some drunk people from a bar few building away, but all together it was

good location, upstairs bar was nice

roof top bar was excellent. staff was great!

the pool is very nice and the staff if super friendly and accommodating

really good wifi

i particularly liked the tv with netflix in the room, and the wifi, contrary to what the description said, worked great everywhere in the hotel

you have a/c, wifi, a great bed, a big, modern tv with netflix capabilities, a cool/artsy window that can open up

the room was comfortable with excellent ac and wifi

wifi to be compatible with my mac book pro

the gym is a bit small but has quality equipment and a good view

what an improvement, room was fantastic, bar area great

17 year anniversary he send us a bottle of wine and a lovely fruit platter beautiful we enjoy the gym everyday our boy perdo was great he refer us to our cab driver louis who was great he tour us

pool, gym and other amenities are quite limited though

the only amenities the hotel offers is a very small gym & a rooftop pool that was underwhelming

gym and swimming pool available too

rooftop bar was a little noisy

rooftop bar and restaurant was one of the best in area

the hallways are very tight and the pool was a bit small plus’s wish i was a hot tub

location, building and rooftop pool

the pool area had an event with a dj in place one night had an amazing time with drinks available in

the plunge pool was small but great to cool off after walking around all day

the location is was walking distance from the festival sound of puerto rico, local restaurants, bars and shops

the facilities were beautiful and the pool area is really nice; the rooms were huge and very comfortable; and location was great too

the pool is clean and not too warm, even in the summer

was small, but clean and a/c worked great, but a second or third floor room is not good for older adults

doesn’t include the breakfast for the cost that it’s not that cheap

dirty , gym loud music obscene language , long wait for breakfast , bike not available , no happy birthday

stephany checked us in and out and another female advised us on the shuttle that took us to old san juan

pool/gym hours are very limited to 7pm.

breakfast was great! food was easily accessible. accommodations were excellent!

the room was very comfortable and the wifi worked well even after the hurricane when not many working wifi signals could be found

wifi included in the resort fee

& scan panels on different sides in every elevator; cones at bottom of escalator but not top; no wifi at the pool

wifi log on was a nuisance

we tried for hours and never were able to get on to the wifi

problem with system. no friendly access to wifi

wifi has a poor signal

wifi worked well.

tv in room didn t work, pull out couch was filthy, wifi didn t work

clean room , great pool and free wifi

the breakfast had a nice assortment and delicious

swimming pool is ok, gym just enough

great location to cruise ship, sites and free shuttle.

shuttle was extremely helpful and saved us money on transportation

have to have someone by the pool kids make to much mess like cookies on the ground and it is dangerous when you walk even for the

to cruise terminal good location close to the casino and just a short 75 cent bus ride to old san juan

we were able to flag a man walking by with laundry cart, and he said he didn't have us listed for the night

the laundry facilities

it was bolted down in the lobby in the laundry room

the laundry area needs some improvement

- regrettably, i observed that half of the gym machines were in a state of disrepair

on my fourth night there i tried to do some laundry before my departure the following day

the facilities stated they had a gym, but when i arrived, there was a note on the door that the gym was closed due to renovations

the gym is super, the staff is very friendly and service oriented

my a/c leaked my whole stay i didn’t know it was leaking woke up to go to the kitchen and slipped on a puddle of water

pool looks dangerous for my 6 year old, i recommend adding a fence to the front or don’t allow kids

the floor was dirty, a lot of noise of the kitchen in my room, and just 1 elevator

bathroom size, hot tub, robes, kitchenette and room size , parking, rooftop

i liked that it was in a calm and quiet area. the jet tub and access to a pool!

the breakfast was good

bathroom was a bit small but this is a stay i recommend very lovely rooftop bar and pool and stunning

decent continental breakfast in lobby, and gorgeous rooftop pool and cabana area we wish we had made more use out of

best bed, great breakfast. many food options close by.

love the rooftop pool, wow what a view, and great lighting at night

the room was very large, and our early check in was accommodate.

loved the gym size and equipment options

room space, balcony and kitchen.

no kitchen

we didn’t use the kitchenette but it was nice

restaurant or bar not open

one elevator, loud air conditioning, shared pool with restsursnt

pool size

great crew, awesome restaurant.. bar was great too

the gym was

i asked to leave my bags so me my wife and kids could go get something to eat and the gentleman kept telling me one moment

multiple pools and a swim up bar is a plus

kids friendly

location, easy beach access. good gym.

everything was closed in this hotel with the exception of the gym

pool options + being close to the beach

location and ambience at the bar on the weekends.

is fine but for someone like me how gets overstimulated very quickly i loved the calmness of our pool area and the option to sit in the multiple gazebos

there as also a bar in the pool

pool area was awesome as we used it while waiting for our room to be ready

the kitchen is equipped with basic essentials

could use music in the pool area

the jacuzzi and pool

the breakfast was limited choice but quite delicious

rooftop pool and hot tub

food , amenities, the pool area . rooms are perfect ‘

the pool at the rooftop in the old building needs wall painting

+ water/french macarons + style + sister property + location (no beach view but close enough) + early check

pool was bigger even the adjacent property’s pool was too small

breakfast - inconsistent quality of offering

very expensive breakfast and drinks/snacks in the room

were wonderful at acclimating our luggage for early check in and check out

d they never got it to work effectively) and little amenities one

while the room was nice, the wifi in it just didn't work

good location, free wifi, free water on your room

the wifi in the room was spotty

facilities

i was traveling all day with young kids as young as 3

didn’t like the type of breakfast that was handed out

the pool and gym

cleaning room service came everyday, breakfast was good, and pool area was amazing

the gym and the pool were great. i also loved the are where breakfast was served.

the free breakfast and the two chefs were excellent

the breakfast was limited but the location was fantastic.

the great laundry with no soap powder in the shop they suggested i went 500m to buy an entire box

that the laundry dryer cost was high

larger breakfast menu.

outside in the pool area, i did fall because it's quite slippery. that needs to be addressed.

and the gym

no on-site gym or breakfast

nice pool available next door at sister hotel

breakfast, pool, & gym were all located at their sister property next door not onsite

lobby could be a bit noisy in the evenings since the bar was located there

multiple pools

initially advised of the $25 daily food credits as well as the casino credits that were specifically for the tables and you had to add $25 to the credit but they

lobby area and bar very festive and inviting

the location on the beach. pool area is very nice

the rooms are very small and the pool is at a sister hotel a block away

no parking and no pool

no pool

the hotel doesn't have a pool, but the rooftop deck is beautiful with jacuzzis and an incredible view of the city

no pool

the convenience of the surrounding, i loved the pool, close to a lot of stores n restaurants

the pool looked nice but i never used it

the terrace and pool were nice also

it also has a pool for it you wanna use it and a lot of spaces just to sit and chill

great location. easy access to room and pool.

location on the beach gay friendly updated and clean great adjacent gym

beach the bar bartender awesome can’t wait go back

, sofia, all the front desk and bar staff were very nice and accommodating

the location was perfect, right on the beach. loved the restaurant and bar downstairs.

located on the beach. awesome restaurant and bar with ocean view.

the pool and room and close to the beach and shopping and dinning

be cleaned on wednesday the day before check out, there was no toilet paper, no extra towels, no bar soap, no vacuuming and no surface cleaning done to my room as they did before

nice bar downstairs, gym, coffee shop, helpful staff

location and have a connection to the nice restaurant and bar ,,parking has a extra fee a decide parking around the building but location in great you just

pool is small and there were no stocked mini bars

coin laundry

were some facilities that were not working - like the come restroom and the laundry facilities

he booked us in early and gave us information regarding a laundry

very old & scary elevator storage area for belongings in laundry room not locked

also, since the coin laundry wasn’t open i asked cleaning lady and for $40 she washed our laundry

beautiful clean rooms, strong wifi!

the wifi didn't work all the time

) the free wifi in our second floor room was spotty for the entirety of our 3-day stay, but it worked well

tv had the option to sign into several streaming platforms, but the wifi connection/signal was never strong enough to actually stream anything during our stay, so that

wifi was sometimes down and not a secure connection

one dark skinned gentlemen was super helpful with locating a laundry facility for me

but the hotel did have a nice kitchen area for guests to eat and store food in the refrigerator

they have really cute courtyard and a communal kitchen with a water cooler

convenient to kitchen area for shared refrigerator space

the hotel has a cosy little garden and a shared kitchen

also the communal kitchen was open for travelers to use

we enjoyed also the gym and rooftop jacuzzi

i was walking distance from many restaurants and stores, the gym, and a lot more

has a gym and nice hot tub lounge area on the roof

the hotel includes a small gym that is perfect for a quick 30 minute workout so that you can go on about your day

no pool

friendly staff, great location, nice pool, good gym, all was very nice

we enjoyed the rooftop pool and bar in the evening

pool, location, ac powerful, breakfast, free laundry for guests was huge bonus!

pool is nice but definitely not big enough for a hotel w that many guests lots of kids and wig hair in the pool and it’s is not on the beach but only a block away besides the pool

spacious and contemporary rooms, roof top pool, gym, lush wall garden at the entrance , 24 hrs self service food stand in the

good location, friendly staff and nice property. late check out was amazing to have!

not a bad terrace laundry machine available for a small fee, on premises parking space

not bad price not bad great, helpful staff convenient parking space laundry machines

the staff is very helpful and the hotel has its own little kitchen and laundry room

sign for laundry said $3

breakfast very good, with varied foods, choice of hot and cold dishes

breakfast was good too

i pool was clean and so was the gym

the kids loved the pool area which had a waking pool, a pool and a hot tub

room spacious, different breakfast options available and delicious

they even let us check in early, the facility was clean, they provided clean beach towels, the kitchen was a plus

the kitchen is so fabulous, so many areas for relaxing, the rooms are so cozy and cute

with reception + very kind and helpfull staff + comfort of room and bed + free wi-fi + very nice kitchen area + comfortable bathroom + nice restaurant around + possibility to leave luggage before

great modern kitchen facilities

early check in with friendly staff

wifi did not

to the lovely beach, friendly and warm front desk staff, clean room, comfy bed, good wifi, walk to cafes, shops and restaurants, short ride to old san

had a difficult time with the wifi and tv during our stay

no wifi for cable but we used our phones to stream and were just fine.

wifi isn t great so the tv doesn t work often and the water pressure is weak and doesn t get

and the wifi needs updating big time

cheap coffee machine in the room. no wifi

our room had a good shower , always hot water , wifi was working okey, large balcony with ocean view

the wifi was a bit slow but i understand because the building is mostly concrete.

place it's beautiful, excellent staff and friendly , the wifi it's with a little problem ,the beach it's across the hotel , quiet and clean, not elevator

didnt have a pool

pool is very small and hardly counts as a pool, but it is so close to the beach that we did not

didn’t like was the bar closed on sundays and mondays… lol that’s not so bad at all

wouldn’t stay here for the pool. was small. but the beach is right there.

the pool was the perfect size, the help we got from every single concierge was beyond what we

it has a kitchen if you want to cook

the kitchen was fully equipped with all the basic needs

breakfast simple

a cute space with a kitchenette and good air conditioning

continental breakfast just processed food so nothing special but ok for a quick start of the day

breakfast options are limited, just muffins or croissants

decent breakfast with a reasonable choice of food

breakfast ok for me, clean, small room but ok with fridge and microwave, good ac and mosquito net

staff, hotel & room cleanliness, breakfast exceeded my expectations

nice clean room and facility, breakfast

pool was small you pay for water bottle breakfast was terrible and not up to the expectation the

the cleanliness of the rooms and accessible features like the pool and coffee.

it was just enough space to feel comfortable but still social distancing and the pool at night is very romantic

we loved the private pool setting (because of covid you signed up for private pool hours)

the pool was a nice bonus - it was very cool and refreshing

i would have loved a heated pool. the pool being cold wasn’t a selling point for me.

pool could be nicer, also while the bathroom in my room was beautiful the shower in room 8 wasn't

they let you use a common restroom with a shower, the beach towels and the tiny pool after the checkout

didn’t like much about the property, was truly let down by the pool and the size of the pool

pool could be cleaner with a larger net to prevent excessive leaves from falling into the pool

loved the restaurant and bar directly on the ocean

resturant and bar were understaffed

right on the beach great beach bar nothing fancy, if you don’t like hearing the ocean this place is not for you

chair and i was told that nobody was on duty to handle the chair's price for a snicker candy bar was 3

it was so easy to walk to the beach or local shops, the bar stayed open a little later the night i got there just to get me a drink before close