incredible property, rooms, pool and beach all fantastic

the tropical location, the amenities, the food, the plunge pool in our room, the beach, the architecture, and most of all the staff, everyone was was friendly

lastly, the beautiful pools and spas close at 6pm, and thats just such a shame, as they look so incredibly beautiful at

spa facilities and restaurants are the best i've seen

loved the pool at the room, i saw the employee who cleans it and checks the levels of chemicals

great bar with a view

the gym was amazing and they even have a game room where they allowed us to rent games to play as a

there were activities planned for small kids every day e

having a laundry machine for the room was excellent, although it needs better maintenance

from the hotel and bar staff , room , the pools, and the amazing view to the beach

the pool was gorgeous and outside sitting was beautiful and comfortable

the staff was great, and i really appreciated the cleanliness of the rooms, the pool and outside area

the pool and hot tub were great

didn’t like that the pool was dirty, i know its not high tourism season but i was excited to go swimming until i saw the

the pool was excelente, the pool area is super cozy, comfortable and well equipped

pool bar was closed and pool was full of dead and alive bees

rooms were clean, and the views were amazing, breakfast was good

fresh coffee with the breakfast, not only the one at the room.

and the bar was closed the whole week

we had a great buffet style breakfast included

breakfast was included. they also was very accommodating for early check in.

buffet breakfast

the pool is little, but is friendly

grandkids like the pool very clean near to airport main high way walmart good

i loved. the swimming pool

i wish i had the opportunity to visit the pool but visiting family most of the time i was on the island

extremely clean, beautiful, breakfast was fantastic and the staff was beyond great.

the pool facility is too small

of the evening bar and wait staff were surly and just not hospitable

small towels to dry after getting out of shower the were small not to dry your self for sure ,the bar was always closed

room was very nice, the bed was comfortable, shower / bathroom nice and clean, television and wifi worked well, and the location is just prefect for really experiencing old san juan

only complaint was that the wifi was really poor in our 3 rooms.

the wifi wasn't real good in the room but we had great data connection so it wasn't a big deal!

wifi is terrible, but that's probably the nature of hurricane recovery

i was a bit concerned that the wifi was an unsecured network.

but overall great hotel pool and jacuzzi on roof was great

restoration, beautiful roomy & appointed room, great public spaces & a wonderful roof top pool

it was not very clear that you could get the towels to the pool from the gym, it needed more signals to know where to go or where is the ice

adults only aspect was fabulous

the gym had no a/c

center of town, lots to walk to, nice room. rooftop bar is terrific.

great rooftop bar with awesome small plates.

bar played music pretty loud into the night

it’s close to everything, and there’s a beautiful rooftop bar with the best views

the rooftop bar was a definite bonus

the wifi was broken for an entire day and when traveling for business this is critical.

the wifi worked amazingly and i was able to work from there

sorry about the bad wifi

wifi was horrible on two days

however the wifi was terrible and shower water had to run for like 5 minutes until we had hot water, and

near the laundry room noisy

careful using the laundry

no coffee provided but did have filtered water in the laundry room

water cooler for your use in backroom with laundry facilities and very dirty

although the listing says there is a self service laundry, only the washer will accept your money and work

cruises in port, we could not get a seat for dinner time, although we could have hung out at the bar later in the evening we chose not to

rooftop bar and grill has excellent food and a good view

first night was a bit noisy, just some drunk people from a bar few building away, but all together it was

good location, upstairs bar was nice

roof top bar was excellent. staff was great!

really good wifi

i particularly liked the tv with netflix in the room, and the wifi, contrary to what the description said, worked great everywhere in the hotel

you have a/c, wifi, a great bed, a big, modern tv with netflix capabilities, a cool/artsy window that can open up

the room was comfortable with excellent ac and wifi

wifi to be compatible with my mac book pro

superb rooftop bar and buzzy coffee bar on the ground floor, with restaurant

beautiful hotel, the roof garden and pool area are spectacular

the rooftop bar and restaurant overlooked old san juan, and from the top, you could see fort san christobal and

rooftop bar and restaurant was one of the best in area

we didn’t go to the pool area

the only amenities the hotel offers is a very small gym & a rooftop pool that was underwhelming

17 year anniversary he send us a bottle of wine and a lovely fruit platter beautiful we enjoy the gym everyday our boy perdo was great he refer us to our cab driver louis who was great he tour us

small pool

the gym is a bit small but has quality equipment and a good view

the drinks at the bar are amazing as we’ll get the passion and spice cocktail, thank me later

the pool area had an event with a dj in place one night had an amazing time with drinks available in

the plunge pool was small but great to cool off after walking around all day

the location is was walking distance from the festival sound of puerto rico, local restaurants, bars and shops

the facilities were beautiful and the pool area is really nice; the rooms were huge and very comfortable; and location was great too

the pool is clean and not too warm, even in the summer

was small, but clean and a/c worked great, but a second or third floor room is not good for older adults

doesn’t include the breakfast for the cost that it’s not that cheap

dirty , gym loud music obscene language , long wait for breakfast , bike not available , no happy birthday

stephany checked us in and out and another female advised us on the shuttle that took us to old san juan

pool/gym hours are very limited to 7pm.

breakfast was great! food was easily accessible. accommodations were excellent!

the room was very comfortable and the wifi worked well even after the hurricane when not many working wifi signals could be found

wifi included in the resort fee

& scan panels on different sides in every elevator; cones at bottom of escalator but not top; no wifi at the pool

wifi log on was a nuisance

we tried for hours and never were able to get on to the wifi

problem with system. no friendly access to wifi

wifi has a poor signal

wifi worked well.

tv in room didn t work, pull out couch was filthy, wifi didn t work

clean room , great pool and free wifi

the breakfast had a nice assortment and delicious

swimming pool is ok, gym just enough

great location to cruise ship, sites and free shuttle.

shuttle was extremely helpful and saved us money on transportation

have to have someone by the pool kids make to much mess like cookies on the ground and it is dangerous when you walk even for the

to cruise terminal good location close to the casino and just a short 75 cent bus ride to old san juan

we were able to flag a man walking by with laundry cart, and he said he didn't have us listed for the night

the laundry facilities

it was bolted down in the lobby in the laundry room

we didn’t use the kitchenette but it was nice

the room was very large, and our early check in was accommodate.

not a full kitchen.

loved the gym size and equipment options

room space, balcony and kitchen.

it is close to where i was working. the availability of a gym.

there were bar, gym, and a top deck that were open that had an amazing view of the city

lot of broken (or close to broken) facilities, such as in the gym or the toilet in our room

- regrettably, i observed that half of the gym machines were in a state of disrepair

the gym is super, the staff is very friendly and service oriented

had a room on the lobby floor - it is noisy on that floor given it is the breakfast area as well as check in area

side and the patio), and live piano on thursday night was fun and invited

bathroom was a bit small but this is a stay i recommend very lovely rooftop bar and pool and stunning

bathroom was a bit small but this is a stay i recommend very lovely rooftop bar and pool and stunning

breakfast time vary daily

out to date. sexual kit in the room when they knew i was traveling with kids

15 minute walk to restaurants near the casino

the free breakfast was amazing

pool looks dangerous for my 6 year old, i recommend adding a fence to the front or don’t allow kids

nice pool, kind staff, great room

restaurant or bar not open

one elevator, loud air conditioning, shared pool with restsursnt

pool size

great crew, awesome restaurant.. bar was great too

the gym was

i asked to leave my bags so me my wife and kids could go get something to eat and the gentleman kept telling me one moment

multiple pools and a swim up bar is a plus

kids friendly

location, easy beach access. good gym.

everything was closed in this hotel with the exception of the gym

pool options + being close to the beach

location and ambience at the bar on the weekends.

is fine but for someone like me how gets overstimulated very quickly i loved the calmness of our pool area and the option to sit in the multiple gazebos

there as also a bar in the pool

pool area was awesome as we used it while waiting for our room to be ready

the kitchen is equipped with basic essentials

could use music in the pool area

the jacuzzi and pool

the breakfast was limited choice but quite delicious

rooftop pool and hot tub

food , amenities, the pool area . rooms are perfect ‘

the pool at the rooftop in the old building needs wall painting

+ water/french macarons + style + sister property + location (no beach view but close enough) + early check

pool was bigger even the adjacent property’s pool was too small

breakfast - inconsistent quality of offering

very expensive breakfast and drinks/snacks in the room

d they never got it to work effectively) and little amenities one

while the room was nice, the wifi in it just didn't work

good location, free wifi, free water on your room

the wifi in the room was spotty

facilities

working one elevator of two, laundry room closed, don’t have a parking, breakfast is to go

that the laundry dryer cost was high

pool was too green. laundry room was too tight and more expensive than the hilton.

continental breakfast.

included breakfast was the most amazing breakfast i have seen

the gym and the pool were great. i also loved the are where breakfast was served.

more mirrors in the bathroom , change to new shower floor, bags for laundry services , more air condition in the open areas, air freshener on the halls to eliminate

i could leave a note of improvement it would only be a bigger pool for future projects, otherwise

the pool was also nice for the kids

the pool and laundry was not working.

outside in the pool area, i did fall because it's quite slippery. that needs to be addressed.

and the gym

no on-site gym or breakfast

nice pool available next door at sister hotel

breakfast, pool, & gym were all located at their sister property next door not onsite

were wonderful at acclimating our luggage for early check in and check out

lobby could be a bit noisy in the evenings since the bar was located there

multiple pools

initially advised of the $25 daily food credits as well as the casino credits that were specifically for the tables and you had to add $25 to the credit but they

lobby area and bar very festive and inviting

the location on the beach. pool area is very nice

the rooms are very small and the pool is at a sister hotel a block away

no parking and no pool

no pool

the hotel doesn't have a pool, but the rooftop deck is beautiful with jacuzzis and an incredible view of the city

no pool

the convenience of the surrounding, i loved the pool, close to a lot of stores n restaurants

the pool looked nice but i never used it

the terrace and pool were nice also

it also has a pool for it you wanna use it and a lot of spaces just to sit and chill

great location. easy access to room and pool.

location on the beach gay friendly updated and clean great adjacent gym

beach the bar bartender awesome can’t wait go back

, sofia, all the front desk and bar staff were very nice and accommodating

the location was perfect, right on the beach. loved the restaurant and bar downstairs.

located on the beach. awesome restaurant and bar with ocean view.

the pool and room and close to the beach and shopping and dinning

be cleaned on wednesday the day before check out, there was no toilet paper, no extra towels, no bar soap, no vacuuming and no surface cleaning done to my room as they did before

nice bar downstairs, gym, coffee shop, helpful staff

location and have a connection to the nice restaurant and bar ,,parking has a extra fee a decide parking around the building but location in great you just

pool is small and there were no stocked mini bars

coin laundry

were some facilities that were not working - like the come restroom and the laundry facilities

he booked us in early and gave us information regarding a laundry

very old & scary elevator storage area for belongings in laundry room not locked

also, since the coin laundry wasn’t open i asked cleaning lady and for $40 she washed our laundry

one dark skinned gentlemen was super helpful with locating a laundry facility for me

beautiful clean rooms, strong wifi!

the wifi didn't work all the time

) the free wifi in our second floor room was spotty for the entirety of our 3-day stay, but it worked well

tv had the option to sign into several streaming platforms, but the wifi connection/signal was never strong enough to actually stream anything during our stay, so that

wifi was sometimes down and not a secure connection

but the hotel did have a nice kitchen area for guests to eat and store food in the refrigerator

they have really cute courtyard and a communal kitchen with a water cooler

convenient to kitchen area for shared refrigerator space

the hotel has a cosy little garden and a shared kitchen

also the communal kitchen was open for travelers to use

rooftop pool was great / loved the yoga room

great location in condado laundry area and rooftop pool

the gym was clean and kept up very well

pool, location, ac powerful, breakfast, free laundry for guests was huge bonus!

room is spacious, bed is so comfy, yum free coffee and tea everyday, self service laundry which is easy to operate and the bathroom is nice

room size and layout, breakfast, pool

i was walking distance from many restaurants and stores, the gym, and a lot more

we enjoyed also the gym and rooftop jacuzzi

has a gym and nice hot tub lounge area on the roof

didn’t like that the property didn’t have a pool only 2 jacuzzis

pool area

pools and gym at your disposal

so if sleeping 4 adults or bigger kids, it may pose a small issue

room spacious, different breakfast options available and delicious

did not like that there was no continental breakfast.

good location, friendly staff and nice property. late check out was amazing to have!

sign for laundry said $3

not a bad terrace laundry machine available for a small fee, on premises parking space

the staff is very helpful and the hotel has its own little kitchen and laundry room

not bad price not bad great, helpful staff convenient parking space laundry machines

room is not very spacious but has everything that is needed, except the wifi signal is very low, to the point that sometimes one has to stay in the inner yard to get it

wifi had poor connection.

wifi isn t great so the tv doesn t work often and the water pressure is weak and doesn t get

to the lovely beach, friendly and warm front desk staff, clean room, comfy bed, good wifi, walk to cafes, shops and restaurants, short ride to old san

i didn t get the wifi pw lol

we were switched to a sister hotel upon arrival. wifi was poor in the room, but ok in the lobby.

wifi

the wifi was a bit slow but i understand because the building is mostly concrete.

the walls need to be cleaned better wifi inside the

and the wifi needs updating big time

early check in with friendly staff

of the place, cleanliness, location, and the amenities they had such as a work area and a fully kitchen

they even let us check in early, the facility was clean, they provided clean beach towels, the kitchen was a plus

rooms are nice and cozy shared open kitchen with open sun roof breakfast area

the hotel itself was very modern and clean and had a shared kitchen space and also provided beach towels and sunscreens

didnt have a pool

pool is very small and hardly counts as a pool, but it is so close to the beach that we did not

didn’t like was the bar closed on sundays and mondays… lol that’s not so bad at all

wouldn’t stay here for the pool. was small. but the beach is right there.

the pool was the perfect size, the help we got from every single concierge was beyond what we

it has a kitchen if you want to cook

the kitchen was fully equipped with all the basic needs

breakfast simple

a cute space with a kitchenette and good air conditioning

continental breakfast just processed food so nothing special but ok for a quick start of the day

was a bit small, as was the pool, but we were prepared for this and it didn't negatively affect our stay

it was just enough space to feel comfortable but still social distancing and the pool at night is very romantic

the pool was a nice bonus - it was very cool and refreshing

the pool, roof and other common facilities were great

he was so friendly and was able to get us an early check in which was extremely appreciated

didn’t like much about the property, was truly let down by the pool and the size of the pool

they let you use a common restroom with a shower, the beach towels and the tiny pool after the checkout

didn’t like much about the property, was truly let down by the pool and the size of the pool

pool could be cleaner with a larger net to prevent excessive leaves from falling into the pool

pool could be nicer, also while the bathroom in my room was beautiful the shower in room 8 wasn't

it was so easy to walk to the beach or local shops, the bar stayed open a little later the night i got there just to get me a drink before close

bar in this hotel is great and view was amazing . and bar stuff was really nice both 2nights

right on the beach great beach bar nothing fancy, if you don’t like hearing the ocean this place is not for you

loved the restaurant and bar directly on the ocean

resturant and bar were understaffed

the breakfast buffet was awesome

decent breakfast with a reasonable choice of food

breakfast ok for me, clean, small room but ok with fridge and microwave, good ac and mosquito net

nice clean room and facility, breakfast

staff, hotel & room cleanliness, breakfast exceeded my expectations

room on my second stay was cramp and right outside of the pool and bar area which was extremely noisy and wet from the pool water

from front desk to the pool and bar staff as well as the chef and housekeeping

the bar and the hotel have music super loud and horrible music playing since early in the morning till

it wasn’t a fun vibe for a cool pool bar

outdoor bar area