not enough parking on weekend

nice staff and extremely helpful, fast wifi, water in the room and in the hallway

en when it was difficult to communicate in english for them), good

room, free breakfast, hot water, free wifi, friendly and kind staff

secure parking nearby

oscar was super friendly and helpful, he gave us insight of top spots to see, guided us to free parking and even walked us through city center all the way to tourist info

wifi didn't work in one of the luxury suites we reserved, and it wasn't fixed during our two-day

beds comfortable, hot water, and ok wifi

the parking garage is too far from the rooms

location was excellent. excellent breakfast. will definitely book this hotel again

parking is quite a hike with luggage.

hotel offers water, coffee, tea and laundry service

pet friendly. nice staff. 10 minutes away from val’quirico. full breakfast included.

the breakfast was included, but pushed a lot of

staff was nice and helpful, complimentary breakfast, secure parking,

i used the pool, sauna, and the spa parlor

i used the pool, sauna, and the spa parlor

the view, cleanest and great service at pool and front desk

good wifi and tv

wifi was good and there were convenient power outlets by the bed

great wifi

the wifi didn't ever work. the complementary drinks weren't very good

arrived staff was alright, the day after they were really really not nice, had problems with the wifi and their answer was

space is super clean, the staff were very friendly and the complimentary breakfast was surprisingly better than most hotels

easy access from highway. breakfast.

proximity to the airport cleanliness complimentary breakfast

i did not had breakfast!!!

breakfast was real good

the breakfast choices were very few and there could have been more

wonderful clean room and great breakfast.

breakfast is not perfect but pretty good, both days they had eggs of some kind, yoghurt with fruit,

it was a good clean room. they had free laundry service.!

the hot breakfast food had ham or bacon on it

the gym is very well equipped and has everything you need to make a 2 hours exercise routine

new building, great restaurant and gym

breakfast is too expensive

breakfast would have been nice.

great breakfast and service

and were so looking for forward to our stay and visiting the omelette lady in the morning for breakfast

the breakfast is the most disgusting thing i have ever eaten, the raw egg, the juice was watered down

kitchen was very well equipped, including with stainless steel cookware

breakfast was very complete, good quality and delicious

the room was great, with a kitchen and very clean and spacious.

staff lovely rooms comfortable bed and the complementary breakfast was delicious with varied assortment of nice choices

65 usd we got a fabulous suit with kitchen, king size bed, living room and big balcony dinner and breakfast was included and the staff even brought us complementary beers everything was

breakfast buffet had a lot of great options, comfortable and clean beds.

breakfast was absolutely fantastic

breakfast price was a little too expensive

location , breakfast room

in the price breakfast was include simple nut very ok

kind staff and great local breakfast

the staff was quite helpful and breakfast was really good.

refillable water - you have to buy water bottles off them instead of refilling your own wifi wasn't great in the room i was

wifi password didn t work

the amenities in the room are good, bed comfortable, wifi, fast and reliable

wifi not so good.

by chance i met the owners whom in reception whom at their own will gave me great info on laundry, restaurant and things to do in and around puebla

very good wifi

the wifi is fast, and the beds are comfortable

breakfast was okay, but didn t like that they said the 2 kids with me would cost 50 pesos extra each child

perfect service, valet-parking good breakfast very friendly staff

staff ,service, breakfast

good choice at breakfast despite being very busy

great price and free breakfast is a plus

the breakfast

the breakfast service, not enough, bad quality

my biggest complaint was the included breakfast: bread and pastries were old, dry, moldy

the size of the room was good. the tv and the parking zone is plenty.

the parking spaces are very accessible and practical.

they have a climatized pool

great room, comfortable bed, very nice gym and pool.

location, restaurant, wifi signal was good and personnel.

i chose this hotel as they list breakfast being served from 6am, and i needed to be at work at 7 so

good breakfast though small selection. very comfy beds. secure and good room cleaning.

the breakfast is good and the beds are comfortable.

more breakfast variety

was hard and very uncomfortable, wifi was sohen it worked, breakfast selection was poor food did not seem

the stay included breakfast (though it wasn't mentioned in the reservation)

great valet parking room was comfortable great free wifi internet tv so you can log in your favorite streaming service nice atmosphere in the lobby

the gym has great equipment for a hotel gym, david at the bar was excellent

the pool is awesome and the gym is very complete

only hits the pool area until early afternoon, plan accordingly

bar is another thing

the good service, attitude and smiles of the lady in the front desk (sarai), the guy in the pool area (marco) ans the waitress staff in the restaurant included ximena; they are excellent

is a great location, the restaurants and bar are good

breakfast was too crowded. coffee shop was not opened. bar was not opened

breakfast is very complete and the staff is just amazing

i like the staff. the location was also great. the indoor pool was also great.

pool wasn't clean

- there is a pool, but the water water very cold

othbrush

cold swimming pool

- hot water for shower: be patient, sometimes takes 3 minutes - parking

everything is good! clean,quet,very good breakfast,very friendly staff!

not enought tables in the restaurante during the breakfast.

they need to clean breakfast area

was no water pressure in the shower hotel was full so to get breakfast was not easy

also for longer stays i think there should be more variety in the breakfast

wifi cut out frequently.

wifi was terrible, had to walk around the room to get signal

the wifi was not that good..they had to chan

- terrible wifi/internet

wifi was non existent

they took our laundry at 2pm and had it returned to us the same day for a great price

breakfast on the day we were there was only ok - although it was cooked to order.

good location, breakfast

breakfast was incredible as usual. love this property!!

breakfast tasted good, the bed was comfortable and i loved the waterfall shower

good breakfast

was very clean, modern, had everything you could need in the kitchen to prepare a meal, accepted pets, and it was an easy drive to the historic district

the daily breakfast included was delicious, also

breakfast at the restaurant was very good

did like having breakfast served to our room every morning and the flexibility with the cleaning schedule

fresh coffee in the morning, and a speedy laundry service

the room also has a table, but this room didn't have a kitchenette

wifi was bad and could not connect on our side of

the wifi was very weak and i was unable to work from my hotel room on the hotel wifi.

breakfast was basic, wifi weak and slow in the rooms.

one weak spot is that the wifi is somewhat variable and the signal often dropped

wifi is unstable, not sure if it's because of the location of the room

the wifi did not work

wifi patchy at best in room

no shower head. mattress unbalanced. very poor wifi.

wifi was intermittent, hot was wasn't available at all times

the wifi was spotty and frustrating to use.

room that was not what i booked

the wifi can be weak at times

terrible smell in the bathroom and wifi was very bad

mostly the wifi did not work in the bedroom

we were really stressed we then came back to the hotel and the guy tells us they have a second wifi connection we can try

excellent breakfast staff at the restaurant helpful

breakfast (included)

amenities were great, there's a small gym to get a small workout in

breakfast buffet is excellent, great food and service

location on juarez avenue, gym is ok with exterior view, outside patio, good breakfast, parking easy and fair

loved it. beautiful rooms, excellent pool and gym, great breakfast. just great.

new gym equipment

in puebla that we only had one meal in the restaurant downstairs (as opposed to the one by the pool), and that meal was an unremarkable late breakfast

great place with great rooftop pool and bar. very nice staff.

the pool is on the roof and the roof deck has a gorgeous sitting area, bar and view of downtown and the church domes

comfortable and having an ac was a plus, great breakfast and friendly service all over.

the breakfast was very average to be in mexico.

the breakfast and the location were really good. just few steps from down town

very friendly staff. a great breakfast selection

breakfast with different types of food

the wifi is patchy.

the wifi is spotty at times

the wifi was awful.

can be quite loud. the bedsheets were not completely clean, wifi was very very weak in our room.

the wifi didn't work for most of my second night there

they allowed me a 1 hour early check

wifi was good, and there were outlets by the bed and elsewhere in the room to charge your

location, remarkable staff, and comfortable bed plus, great wifi

wifi was stable and fast

is wonderful, location is perfect, wifi works great, and the water in the shower is hot

room was comfortable, wifi worked great, and the location is ideal, you can walk everywhere

use we found left overs of meat on the floor when checking in), wifi didnt work at all,

fast wifi

good wifi in the rooms for us and nice tv

old, insects in our room