not enough staff at the breakfast . tables didn’t get clean , not enough plates

everything is good! clean,quet,very good breakfast,very friendly staff!

also for longer stays i think there should be more variety in the breakfast

they need to clean breakfast area

quick check in, rooms very comfortable, staff super, breakfast delicious, location great

the stay included breakfast (though it wasn't mentioned in the reservation)

the gym is very well equipped and has everything you need to make a 2 hours exercise routine

new building, great restaurant and gym

great breakfast and service

and were so looking for forward to our stay and visiting the omelette lady in the morning for breakfast

the breakfast is the most disgusting thing i have ever eaten, the raw egg, the juice was watered down

staff is very friendly, reasonable breakfast

breakfast would have been nice.

breakfast is not perfect but pretty good, both days they had eggs of some kind, yoghurt with fruit,

wonderful clean room and great breakfast.

the breakfast choices were very few and there could have been more

it was a good clean room. they had free laundry service.!

breakfast staff was very helpful and cheerful

breakfast was absolutely fantastic

breakfast price was a little too expensive

breakfast buffet had a lot of great options, comfortable and clean beds.

the breakfast was amazing and th social..love the fact that they accept our service dogs..

social hour, kitchenette, laundry facility

65 usd we got a fabulous suit with kitchen, king size bed, living room and big balcony dinner and breakfast was included and the staff even brought us complementary beers everything was

location, room size, very comfortable bed and pillows, the kitchen

staff lovely rooms comfortable bed and the complementary breakfast was delicious with varied assortment of nice choices

decent rooms, but hot water and wifi were iffy at best.

ok room. nice people. good parking.

breakfast was good and plenty of choice and the coffee was available 24/7

the breakfast service, not enough, bad quality

great price and free breakfast is a plus

good choice at breakfast despite being very busy

great breakfast! friendly and helpful staff.

very clean, excellent service, very good breakfast,all the stuff gather you with a big smile’s

proximity to the airport cleanliness complimentary breakfast

me the breakfast was good enough, the staff very kind and about location is a nice place if you are

easy access from highway. breakfast.

space is super clean, the staff were very friendly and the complimentary breakfast was surprisingly better than most hotels

beautiful campus with a huge garden and a pool

the residence's garden is wonderful and the pool is really huge

the setting is pretty and the public park adjacent is nice but a public pool is not part of the hotel

i used the pool only once -- it didn't feel 100% clean, but maybe that was just me

great staff. good size rooms. lovely garden and free ample parking.

the pool and attention

the pool is relatively small

architecture, style, swiming pool, bar and excellent staff

the pool was not crowded and although not large, was fine for swimming a few lengths

the pool is clean and the whole hotel has a great vibe

are confy, great location, great decor, small, private and with all the main amenities cable, wifi, etc

great valet parking room was comfortable great free wifi internet tv so you can log in your favorite streaming service nice atmosphere in the lobby

breakfast and the evening time to spend on bar counter

only hits the pool area until early afternoon, plan accordingly

i loved the heated pool and the gym is ok

the free parking is nearby and quite big

wifi non existent on 2nd floor

the wifi reception was very poor in various rooms.

the wifi is useless there is no parking the bathroom's cabin doesn't close so the water goes

wifi didn't work sometimes, that's the only real dislike

tower, room darkening shades made sleeping easy, and the air conditioning worked great as did the wifi

great location, very friendly staff, very good wifi connection

free wifi with good signal in the room

location wifi

wifi

we could do an early check in as fortunately our room was ready

noisy bar opposite

staff was excellent, location great, roof top bar had the best view and margaritas ever

very romantic except for the blaring music from the bar on the rooftop

the bar upstairs is very loud and you can't have a good sleep, i barley slept.

but it was a b&b without the second 'b': no breakfast, no restaurant, no room service or bar (after 10), no tea-making or mini-bar facilities in room, no ac

we also enjoyed the pool area and several of the restaurants

great breakfast, nice heated pool, comfy bed, located right beside a bus station that allowed us to

heated pool

is a great location, the restaurants and bar are good

concierge, valet and breakfast staff were exceptional

kids enjoyed the pool

hotel restaurant had good coffee and unlimited refills at breakfast

the pool needs a lot of maintenance, specially after kids

great location, great breakfast and friendly service.

great location. breakfast was quite good, the coffee excellent, and friendly attentive service.

very good price for 2 beds. a small kitchen. lots of dishes. lots of space. great location.

i loved that the gym is open and perfectly ready for anticovid measures

my kids enjoyed the couch and side tables of the room to play at

very nice historic building, early check in possible, spacious room

breakfast was ok

we really enjoyed the simple, but delicious breakfast set for us each morning

the breakfast and the service was great too

good breakfast served from 8am; very modern bathroom with good shower; good wifi; very clean and

there was access to the gym facilities and the pool facilities

wifi worked well

also, the wifi is intermittent inside the room so you need to be creative where you use your phone to get

wifi

com we got early check in but had a problem with the room with no wifi in or outside as had with sister hotel so by time sorted we lost the gain of early check in

location, across from pyramid, very good, tasty breakfast, easy parking, very fluffy

did like having breakfast served to our room every morning and the flexibility with the cleaning schedule

was very clean, modern, had everything you could need in the kitchen to prepare a meal, accepted pets, and it was an easy drive to the historic district

breakfast at the restaurant was very good

the daily breakfast included was delicious, also

the hotel is simple, but the place has everything you need (including a parking space) and it looks like the facilities are new

parking is a few blocks away

safe & secure parking is attached to the hacienda

the parking lot is small

is the a prison very noise speakers from the prison also shooting sounds from nearby and cars parking near the room all day couldn't sleep and still wait for

we liked the garden and the parking lot

parking lot was super close to the rooms

they are pet friendly but then charge fees that almost double the cost of the room), had secure parking for vehicles, and had a good breakfast included

good parking for our car and utility trailer

it has a small playground for kids

pool is heated

the pool is well kept

no chairs around the pool!

pool area was a bit dingy. no seating once you got out. both minor complaints.

the wifi didn't ever work. the complementary drinks weren't very good

arrived staff was alright, the day after they were really really not nice, had problems with the wifi and their answer was

wifi was good and there were convenient power outlets by the bed

great wifi

room is spacious. bed is very comfortable. good tv. good wifi. breakfast was good.

big room, easy fairly secure parking

having safe parking was a plus

very good wifi

the wifi is fast, and the beds are comfortable

breakfast was okay, but didn t like that they said the 2 kids with me would cost 50 pesos extra each child

breakfast was very good

perfect service, valet-parking good breakfast very friendly staff

location , breakfast room

in the price breakfast was include simple nut very ok

fi, shampoo, soap, clean towels, ac, optional breakfast)

better wifi

the location is very convenient and had everything we needed

same staff member helped us when we couldn't connect to wifi, my teenagers were grateful for that

comfortable beds, nice bathroom, elevator, silent a/c, nice and helpful staff, good wifi signal in the room

the size of the room was good. the tv and the parking zone is plenty.

the parking spaces are very accessible and practical.

wifi password didn t work

wifi not so good.

refillable water - you have to buy water bottles off them instead of refilling your own wifi wasn't great in the room i was

the amenities in the room are good, bed comfortable, wifi, fast and reliable

by chance i met the owners whom in reception whom at their own will gave me great info on laundry, restaurant and things to do in and around puebla

mexican breakfast , coffee and tea avaliable all day fresh and clean location is near estrella de puebla-

breakfast

very good continental breakfast, within close walking distance of several restaurants and a grocery store

staff is amazing. rooms are well kept and clean. breakfast is good. good location

was spacious, beds were big and comfy, breakfast was delicious (excellent variety of fruits and vegetables, they even have a toaster and

location, cleanliness, free private parking and room's size.

-accommodated me on my early check in

while they were in proceso of repairing it i pulled a mcgyver and propped the pool cleaning rod against it to hold it in the on position

location, price, very warm pool with small pool for children

very nice indoor pool and jacuzzi

breakfast and cofee and parking

breakfast was not good

the breakfast food was not so good

breakfast was so bad

only thing that wasn't as i expected is there is no clear vegetarian menu during breakfast

kind staff and great local breakfast

the staff was quite helpful and breakfast was really good.

hotel was really comfortable clean and friendly staff in the restaurant for breakfast we have an awesome waiter miguel is his name by our second day he know how we like our

amenities were great, there's a small gym to get a small workout in

excellent breakfast staff at the restaurant helpful

the all you can eat breakfast buffet was soooo busy

breakfast was delicious

wifi, no ethernet cable at bussines center.

good service and good wifi

wifi password given was not correct / not working

the wifi only worked 1 out of 4 days

bad wifi

the games at the lobby and the breakfast was a nice

breakfast

breakfast can imporove

clean rooms, nice service, comfortable bed, good breakfast.

great value, very comfortable bed, delicious breakfast & friendly front staff. what more to ask?

i like the breakfast a-lot

can be quite loud. the bedsheets were not completely clean, wifi was very very weak in our room.

if you have netflix account the wifi is slow but good enough to watch movies and series

the wifi is spotty at times

the wifi was awful.

the wifi didn't work for most of my second night there

gym/pool level marked g just like the g for ground floor

clean. friendly staff. great breakfast.

excelente staff and customer care. the breakfast has a lot of variety and delicios.

valet parking, my daughter left a necklace on the bathroom sink and went out

hotel has great service and its technology is very good, the room is really clean, and the room service is very acquainting

it’s a breakfast & lunch place

very welcoming staff, nice room in a good location to explore puebla. good breakfast.

it also has a spa and a restaurant with are very good

the location and breakfast was fabulous

the spa services were fantastic

large spacious rooms, high ceilings, parking available

location was good. our room had a golf course view, which was very nice.

i requested to change rooms and i got a nice view to the pool and partial golf court

i requested to change rooms and i got a nice view to the pool and partial golf court

they let us check-in early and check-out late with no charge. nice pool.

the balcony and the pool

good wifi in the rooms for us and nice tv

use we found left overs of meat on the floor when checking in), wifi didnt work at all,

fast wifi

old, insects in our room