the hotel is simple, but the place has everything you need (including a parking space) and it looks like the facilities are new

very romantic except for the blaring music from the bar on the rooftop

noisy bar opposite

staff was excellent, location great, roof top bar had the best view and margaritas ever

the bar upstairs is very loud and you can't have a good sleep, i barley slept.

but it was a b&b without the second 'b': no breakfast, no restaurant, no room service or bar (after 10), no tea-making or mini-bar facilities in room, no ac

wifi

wifi worked well

com we got early check in but had a problem with the room with no wifi in or outside as had with sister hotel so by time sorted we lost the gain of early check in

also, the wifi is intermittent inside the room so you need to be creative where you use your phone to get

the restaurant and room service

parking is a few blocks away

safe & secure parking is attached to the hacienda

the parking lot is small

the design of the rooms is really cool and the interior patio with the pool is just gorgeous

great design around the hotel, pool, rooms

the pool was not crowded and although not large, was fine for swimming a few lengths

pool setting was lovely but water cold

the pool is clean and the whole hotel has a great vibe

are confy, great location, great decor, small, private and with all the main amenities cable, wifi, etc

big room, easy fairly secure parking

having safe parking was a plus

very nice historic building, early check in possible, spacious room

breakfast was ok

we really enjoyed the simple, but delicious breakfast set for us each morning

the breakfast and the service was great too

good breakfast served from 8am; very modern bathroom with good shower; good wifi; very clean and

you're steps away lots of breakfast, lunch and dinner options and maybe 10 minute walk from the church built ontop of the

kids enjoyed the pool

great location. breakfast was quite good, the coffee excellent, and friendly attentive service.

hotel restaurant had good coffee and unlimited refills at breakfast

great location, great breakfast and friendly service.

wifi

free wifi with good signal in the room

great location, very friendly staff, very good wifi connection

location wifi

close to all the sites to see and they have room service that's very quick

wifi non existent on 2nd floor

the wifi is useless there is no parking the bathroom's cabin doesn't close so the water goes

the wifi reception was very poor in various rooms.

tower, room darkening shades made sleeping easy, and the air conditioning worked great as did the wifi

wifi didn't work sometimes, that's the only real dislike

chairs or lounge chairs at pool, i am baffled why they just don’t buy 4

pool is heated

very clean, friendly staff, good food, my kids loved it!!

the pool and the room were a little bit cold.

name on a piece of paper, and was issued a key to a very large and pleasant room overlooking the pool

that the parking space has no roof, and there are few trees around, so the car gets very hot after a few

free and secure parking available

great staff. good size rooms. lovely garden and free ample parking.

really good value for money, staff are lovely, rooms are modern and clean, the pool is huge and gardens pretty

the swimming pool was lovely with views of the volcanoes. the breakfast was great!

very good price for 2 beds. a small kitchen. lots of dishes. lots of space. great location.

we liked the garden and the parking lot

they are pet friendly but then charge fees that almost double the cost of the room), had secure parking for vehicles, and had a good breakfast included

is the a prison very noise speakers from the prison also shooting sounds from nearby and cars parking near the room all day couldn't sleep and still wait for

good parking for our car and utility trailer

parking lot was super close to the rooms

decent rooms, but hot water and wifi were iffy at best.

ok room. nice people. good parking.

large spacious rooms, high ceilings, parking available

also for longer stays i think there should be more variety in the breakfast

it’s clean and the breakfast was actual my really good, remarkable considering it’s just a hotel buffet

dirty. breakfast área dirty.

not enough staff at the breakfast . tables didn’t get clean , not enough plates

i checked), everything was new, it was quiet to sleep, it had a great view of the volcano and the breakfast was healthy and tasty

breakfast

i like the breakfast a-lot

clean rooms, nice service, comfortable bed, good breakfast.

breakfast can imporove

great value, very comfortable bed, delicious breakfast & friendly front staff. what more to ask?

tha accessibility, location, may need to extend the breakfast time though

it ´s nice and clean place. breakfast is very tasty.

should have a different breakfast day it was all the same every day

was really comfortable and the team was so kind to move our room to the tallest level for my kids can enjoy the

breakfast was included and very delicious, we had chilaquiles and beans, fruit

the stay included breakfast (though it wasn't mentioned in the reservation)

the breakfast could improve is a three stars breakfast not a four star

the roof was nice. room service was good . comfortable beds. free breakfast was very good

the little options for food and that room service ends at 11 pm. i arrived at midnight

the ballet parking don t want to park your car, and then ask you for

basic breakfast service. no room service or food availability

toilets with water logging, lockers were not working, most negetive answer from receptions, breakfast was very basic one bread per person, disappointed with overall

breakfast should be better

extremely warm rooms, very limited breakfast options. an ok option

breakfast was ok

staff was always happy to help us and the inclused breakfast was delicious

the room was very clean, and pool area was nice. it could use a hot tub

they let us check-in early and check-out late with no charge. nice pool.

the pool time for our grand babies was totally amazing

the pool was extremely dirty location not too good. can't walk anywhere

location was good. our room had a golf course view, which was very nice.

the games at the lobby and the breakfast was a nice

i loved that the gym is open and perfectly ready for anticovid measures

my kids enjoyed the couch and side tables of the room to play at

there was access to the gym facilities and the pool facilities

pool was unusable

had to call every time you want towel for the pool

the fitness room is excellent as well as the pool

stuff didn’t tell that the restaurant next to the swimming pool is not working, water in the swimming pool was terribly cold

but the worst it was that the pool had a lamp floating inside exposing everyone to get electrocuted inside the pool, we were

location, price, very warm pool with small pool for children

very nice indoor pool and jacuzzi

-accommodated me on my early check in

while they were in proceso of repairing it i pulled a mcgyver and propped the pool cleaning rod against it to hold it in the on position

location, cleanliness, free private parking and room's size.

it was a good clean room. they had free laundry service.!

wonderful clean room and great breakfast.

the location was great. i did not have breakfast

breakfast is not perfect but pretty good, both days they had eggs of some kind, yoghurt with fruit,

the breakfast choices were very few and there could have been more

same staff member helped us when we couldn't connect to wifi, my teenagers were grateful for that

better wifi

comfortable beds, nice bathroom, elevator, silent a/c, nice and helpful staff, good wifi signal in the room

fi, shampoo, soap, clean towels, ac, optional breakfast)

the location is very convenient and had everything we needed

was very clean, modern, had everything you could need in the kitchen to prepare a meal, accepted pets, and it was an easy drive to the historic district

the daily breakfast included was delicious, also

breakfast at the restaurant was very good

did like having breakfast served to our room every morning and the flexibility with the cleaning schedule

me the breakfast was good enough, the staff very kind and about location is a nice place if you are

proximity to the airport cleanliness complimentary breakfast

breakfast was real good

space is super clean, the staff were very friendly and the complimentary breakfast was surprisingly better than most hotels

very clean, excellent service, very good breakfast,all the stuff gather you with a big smile’s

wifi password given was not correct / not working

bad wifi

the wifi only worked 1 out of 4 days

good service and good wifi

onsite wifi is abysmal

the gym is very well equipped and has everything you need to make a 2 hours exercise routine

new building, great restaurant and gym

staff is very friendly, reasonable breakfast

breakfast would have been nice.

i recoment this hotel 100% breakfast included buffet amazing location next to the freeway i love this hotel vip services

and were so looking for forward to our stay and visiting the omelette lady in the morning for breakfast

great breakfast and service

mexican breakfast , coffee and tea avaliable all day fresh and clean location is near estrella de puebla-

breakfast

very good continental breakfast, within close walking distance of several restaurants and a grocery store

was spacious, beds were big and comfy, breakfast was delicious (excellent variety of fruits and vegetables, they even have a toaster and

good breakfast for the price...

the breakfast was excellent and plenty food and drink

my biggest complaint was the included breakfast: bread and pastries were old, dry, moldy

good choice at breakfast despite being very busy

the breakfast

the breakfast service, not enough, bad quality

breakfast was absolutely fantastic

breakfast price was a little too expensive

breakfast buffet had a lot of great options, comfortable and clean beds.

great valet parking room was comfortable great free wifi internet tv so you can log in your favorite streaming service nice atmosphere in the lobby

the lighting, the quiet, situated close to galerias sordan, and the bathtub temperature of the pool

breakfast and the evening time to spend on bar counter

the gym was quite well equipped and had nice views of the mountains

bar is another thing

i like the staff. the location was also great. the indoor pool was also great.

the good service, attitude and smiles of the lady in the front desk (sarai), the guy in the pool area (marco) ans the waitress staff in the restaurant included ximena; they are excellent

there’s not a kids area

breakfast is very complete and the staff is just amazing

is a great location, the restaurants and bar are good

breakfast was not good

breakfast and cofee and parking

food is very basic, just breakfast

breakfast could be better

the breakfast is functional and a plus

the gym was perfect

the breakfast was amazing and th social..love the fact that they accept our service dogs..

location, room size, very comfortable bed and pillows, the kitchen

my older son loves the small gym and i appreciate the spacious laundry room

staff lovely rooms comfortable bed and the complementary breakfast was delicious with varied assortment of nice choices

the wifi didn't ever work. the complementary drinks weren't very good

great wifi

good wifi and tv

wifi was good and there were convenient power outlets by the bed

room is spacious. bed is very comfortable. good tv. good wifi. breakfast was good.

the all you can eat breakfast buffet was soooo busy

great staff, amazing breakfast, nice room

excellent breakfast staff at the restaurant helpful

location on juarez avenue, gym is ok with exterior view, outside patio, good breakfast, parking easy and fair

breakfast (included)

there is a kitchen with a fridge for guests to use

the wifi didn't work for most of my second night there

the wifi is spotty at times

the wifi was awful.

can be quite loud. the bedsheets were not completely clean, wifi was very very weak in our room.

if you have netflix account the wifi is slow but good enough to watch movies and series

the wifi is fast, and the beds are comfortable

very good wifi

staff ,service, breakfast

breakfast was very good

the breakfast was really good, buffet and with a lot of variety

great breakfast and location

our stay included breakfast at their gourmet restaurant

the spa services were fantastic

the attached restaurant served a good breakfast (included)

it also has a spa and a restaurant with are very good