the pool is very nice and the staff if super friendly and accommodating

grandkids like the pool very clean near to airport main high way walmart good

great location. spacious rooms. clean all over the place. breakfast to go due to covid.

the breakfast was excelent

the breakfast was very displeasing. better options and quality needed.

the bar closes too early 1am

from the checkin, to the room, to the pool and the terrace next to the poolside

location & pool!

the staff and pool side bar was incredible

and the bar was closed the whole week

breakfast was very good, it was a great experience overall

the pool was gorgeous and outside sitting was beautiful and comfortable

the staff was great, and i really appreciated the cleanliness of the rooms, the pool and outside area

the pool is great to relax, there's a hot tub as well

didn’t like that the pool was dirty, i know its not high tourism season but i was excited to go swimming until i saw the

the pool just for the room is awesome

the beach and pool

staff around the beach and pool were very friendly

loved the pool at the room, i saw the employee who cleans it and checks the levels of chemicals

spa facilities and restaurants are the best i've seen

we got the room with the plunge pool and my daughter literally did not want to leave

its not for family with kids

snacks, if you are staying extended days the restaurant will seem limited quickly- having the kitchen in room helps with that but having a rental car is pretty essential here because you

very nice exercise gym with very good equipment - ellipticals, treadmills, rower and recumbent bike

the pool was incredible and the jacuzzi, the gym facilities, the beachfront

spacious, nice view from small balcony and good kitchen area

beautiful building, the pool is amazing. rooms are amazing.

the gym had no a/c

the infinity pool was stunning and we enjoyed many hours on the roof

no bar on the rooftop. loud during the middle of the night on weekends, but that was expected.

i also really liked the upstairs with the pool and gym

wifi never worked. incredibly expensive.

wifi is terrible, but that's probably the nature of hurricane recovery

only complaint was wifi didn't reach our room, and there weren't many channels on the tv- but it was ok because we

only complaint was that the wifi was really poor in our 3 rooms.

wifi could be better

great rooftop bar with awesome small plates.

the rooftop bar was a definite bonus

the rooftop bar was amazing for sunset

center of town, lots to walk to, nice room. rooftop bar is terrific.

they helped me coordinate an outside laundry service and also stored some food for me so i could eat the leftovers the next morning (as

no coffee provided but did have filtered water in the laundry room

careful using the laundry

there was a water cooler with no cups - no coffee or laundry facilities as indicated on their website

the benefits of that were that there was laundry, fridge, wifi, etc

is no laundry service, bike rental

roof top bar was excellent. staff was great!

good location, upstairs bar was nice

the rooftop restaurant and bar was a wonderful place to go to overlook the city i accidentally forgot a pair of pants in our

super friendly staff, clean and on site bar and restaurant.

cruises in port, we could not get a seat for dinner time, although we could have hung out at the bar later in the evening we chose not to

also, the scrambled eggs on the breakfast bar were the worst that we've ever had

the drinks at the bar are amazing as we’ll get the passion and spice cocktail, thank me later

the gym is a bit small but has quality equipment and a good view

great pool

the only thing was the pool. i was expecting a little bit more but it was nice..

no consistent wifi, no internet, no tv. shower water was nonexistent.

wifi was horrible on two days

the wifi worked amazingly and i was able to work from there

however the wifi was terrible and shower water had to run for like 5 minutes until we had hot water, and

the wifi was so slow that we didn't use it. our t-mobile cellular was faster.

breakfast was good although to choose from, everyone was friendly and very helpful my husband and i

breakfast ok for me, clean, small room but ok with fridge and microwave, good ac and mosquito net

decent breakfast with a reasonable choice of food

staff, hotel & room cleanliness, breakfast exceeded my expectations

nice clean room and facility, breakfast

the room was comfortable with excellent ac and wifi

really good wifi

wifi works and reliable

i particularly liked the tv with netflix in the room, and the wifi, contrary to what the description said, worked great everywhere in the hotel

nice, free wifi

location, building and rooftop pool

pool too small.

gym and swimming pool available too

pool

the roof top bar is really nice perfect location

the location is another hotel cross the street with a casino movie theater behind the hotel

doesn’t include the breakfast for the cost that it’s not that cheap

stephany checked us in and out and another female advised us on the shuttle that took us to old san juan

i didn't have time to use the pool which looked lovely! :)

that it didn't have a proper restaurant. only a bar and lounge area.

wifi log on was a nuisance

wifi included in the resort fee

& scan panels on different sides in every elevator; cones at bottom of escalator but not top; no wifi at the pool

we tried for hours and never were able to get on to the wifi

good size room and lightening quick wifi allowing a whatsapp call without any drop outs

the facilities were beautiful and the pool area is really nice; the rooms were huge and very comfortable; and location was great too

to the beach and the city old town i like to vibe of the area had a small pool which was okay, good

the plunge pool was small but great to cool off after walking around all day

the pool area had an event with a dj in place one night had an amazing time with drinks available in

the location is was walking distance from the festival sound of puerto rico, local restaurants, bars and shops

was small, but clean and a/c worked great, but a second or third floor room is not good for older adults

the laundry facilities

to cruise terminal good location close to the casino and just a short 75 cent bus ride to old san juan

we were able to flag a man walking by with laundry cart, and he said he didn't have us listed for the night

it was bolted down in the lobby in the laundry room

small pool, free wifi, personal is in the good side.

clean room , great pool and free wifi

free breakfast in the morning and free wifi

tv in room didn t work, pull out couch was filthy, wifi didn t work

wifi worked well.

access to a small gym and a pool is included in price

the bar and market were overpriced, 2 beers came to $22.00

the breakfast

liked the gym machines and the fact that you can use the tv for either the bed or the living room is cool

of the female kitchen staff members was very unfriendly and walked around with an attitude

for some reason there are no glasses to drink from in the kitchenette

when we arrived my kids didn’t want to leave the room

i appreciated the free parking and wonderful room service breakfast

pool is small and restaurant is expensive

out to date. sexual kit in the room when they knew i was traveling with kids

bathroom was a bit small but this is a stay i recommend very lovely rooftop bar and pool and stunning

best bed, great breakfast. many food options close by.

n/a - everything was great, loved the decor, breakfast, art work etc.

i expected to see better breakfast included

put that in the website so you don t book your room on those days also i did not like how the pool closed at 7 pm

it is close to where i was working. the availability of a gym.

was great - close to where we need to board the cruise ship laundry facility was

coin laundry facility

had a little knob to turn in addition remodeling so none of the amenities were available laundry gym roof top parking $19 per

gym equipment old

the kitchen is equipped with basic essentials

restaurant or bar not open

one elevator, loud air conditioning, shared pool with restsursnt

pool was a bit cold, no jacuzzi.

& i were very pleased and happy with,my children loved the pool, my husband and i enjoyed the gym room

there were no sitting at the pool and the comedor staff kept telling us that we couldn’t sit there

were wonderful at acclimating our luggage for early check in and check out

loved the gym size and equipment options

not a full kitchen.

i liked the roof top restaurant and the gym and the staff.

studio was well equipped with a mini kitchen, no stove but it has a microwave

we booked a suite with a kitchenette, but there were no cooking appliances, and not enough cutlery or dishes, and the staff

good location, friendly staff and nice property. late check out was amazing to have!

sign for laundry said $3

not a bad terrace laundry machine available for a small fee, on premises parking space

the staff is very helpful and the hotel has its own little kitchen and laundry room

not bad price not bad great, helpful staff convenient parking space laundry machines

great facilities and location. the pool and hot tub were great.

gym is very basic.

very attentive and friendly, the pool was very cool

one glass of wine at bar was $16

the door getting stuck was a fire hazard, the toilet barely flushing was another issue

a really nice gym

cove beach great for kids

kids were hungry, had to get the car and find food to bring back

of options with 5-10 minute uber ride or 10 minute walk, which is not a big deal unless you have kids who are tired by end of day

there were a private beach and one swimming pool with a bar in it, another pool with salt water, a jacuzzi

we enjoyed also the gym and rooftop jacuzzi

has a gym and nice hot tub lounge area on the roof

room size and layout, breakfast, pool

the hotel includes a small gym that is perfect for a quick 30 minute workout so that you can go on about your day

no pool

they should instead have a pool or allow additional time to use hot tubs in the evening in order to use them at a more

no access to the pool

no pool

no pool but a spa on the top floor

the deck is beautiful but we didn't spend a ton of time there since there is no pool to cool off in

their laundry machines were broken and they didn’t allow anyone into their game room or gym

small pool

the flooding side street and the lack of on-site breakfast and laundry availability

the breakfast was amazing

cleaning room service came everyday, breakfast was good, and pool area was amazing

no on-site gym or breakfast

the pool access was at the sister hotel next door and laundry access was across the street at the holiday inn express, which btw was almost $10 to wash

and hot tub gym usage

listed are not of the hotel, theyre of the hotel next door that they send you to for pool, and laundry facilities

check in staff very helpful in keeping luggage and preparing the room for early check

breakfast to the room was served in plastic cups and burger packaging

the breakfast is good but the prince is much

the jacuzzi and pool

poor breakfast

the pool/ rooftop area was so picturesque and pretty

is in the perfect location-next to great food, casinos, and a great beach

didn’t like the expensive laundry room

musty room, small king room, nasty breakfast l, no laundry onsite

the breakfast was limited but the location was fantastic.

is in the center of condado close to casino the beach and like 7 minutes drive to old san juan

the pool at the rooftop in the old building needs wall painting

the view from the pool is amazing and even from the other pool at the sister property

pool area didn't stay open past 10pm

attentiveness,location, adults only

the pool!!

the wifi in the room was spotty

while the room was nice, the wifi in it just didn't work

d they never got it to work effectively) and little amenities one

good location, free wifi, free water on your room

great room service/house keeping too

the convenience of the surrounding, i loved the pool, close to a lot of stores n restaurants

rooms are super comfortable, the night staff was so helpful, location was great, pool was nice.

close to the beach, easy check in, good location, friendly staff, pool

also, a pool and nice outdoor spaces and a perfectly adequate breakfast is included which we really

the terrace and pool were nice also

) the free wifi in our second floor room was spotty for the entirety of our 3-day stay, but it worked well

beautiful clean rooms, strong wifi!

tv had the option to sign into several streaming platforms, but the wifi connection/signal was never strong enough to actually stream anything during our stay, so that

wifi in the room was working well too

the wifi didn't work all the time

gym and pools were excellent

the hotel boasts several dining options, bars, pools, a spa, casino, and a private beachfront

gym was great with water and towels set up at every station

multiple pools

i truly loved this resort. the only thing i think could have been better was the casino.

small pool

they have lactose free and gluten free options and a coffee bar that was actually nice

the pool and room and close to the beach and shopping and dinning

pool and close walk to the beach

nice bar downstairs, gym, coffee shop, helpful staff

good location, at the beach, access to a big gym.

rooms were clean and staff from the desk to the bar were friendly and accommodating

and the bar was under construction but that’s okay because we were allowed to bring our own liquor

gym

beachfront location & the restaurant & bar was absolutely breath taking

one dark skinned gentlemen was super helpful with locating a laundry facility for me

coin laundry

were some facilities that were not working - like the come restroom and the laundry facilities

he booked us in early and gave us information regarding a laundry

very old & scary elevator storage area for belongings in laundry room not locked

also, since the coin laundry wasn’t open i asked cleaning lady and for $40 she washed our laundry

and we had access to the kitchen with fridge and microwave

also the communal kitchen was open for travelers to use

continental breakfast has been discontinued, but there are refrigerator and kitchen available for guest use

nice common kitchenette with fresh coffee in the morning

but the hotel did have a nice kitchen area for guests to eat and store food in the refrigerator

gym was awesome, good equipment

did not eat breakfast there, however, my educated guess would be exceptional because everything else was

the bar & restaurant service was a little slow

breakfast was awesome and the staff was wonderful and we slept great.

breakfast was good too

my kids really enjoyed the rooftop pool as well

friendly staff, great location, nice pool, good gym, all was very nice

rooftop pool was beautiful

at its highest volume and there is no way to change the settings the microwave is located in the laundry

the beds in our kids room felt the same

the kitchen is so fabulous, so many areas for relaxing, the rooms are so cozy and cute

great location. very nice shared kitchen area

they even let us check in early, the facility was clean, they provided clean beach towels, the kitchen was a plus

early check in with friendly staff

the kitchen was a bonus

wifi had poor connection.

to the lovely beach, friendly and warm front desk staff, clean room, comfy bed, good wifi, walk to cafes, shops and restaurants, short ride to old san

the wifi can improve.

wifi connectivity a bit wonky, needs improvement.

wifi did not

we were switched to a sister hotel upon arrival. wifi was poor in the room, but ok in the lobby.

the wifi was a bit slow but i understand because the building is mostly concrete.

wifi

cheap coffee machine in the room. no wifi

place it's beautiful, excellent staff and friendly , the wifi it's with a little problem ,the beach it's across the hotel , quiet and clean, not elevator

wouldn’t stay here for the pool. was small. but the beach is right there.

pool is very small and hardly counts as a pool, but it is so close to the beach that we did not

didnt have a pool

not really a swimming pool, just a small almost bathtub. but the beach is nearby

the pool is a bit small

should clarify the breakfast is only snacks.

the kitchen was fully equipped with all the basic needs

continental breakfast just processed food so nothing special but ok for a quick start of the day

it has a kitchen if you want to cook

need to specify that is snacks to go what the breakfast included means.