the pool is very nice and the staff if super friendly and accommodating

grandkids like the pool very clean near to airport main high way walmart good

great location. spacious rooms. clean all over the place. breakfast to go due to covid.

the breakfast was excelent

the breakfast was very displeasing. better options and quality needed.

the bar closes too early 1am

the pool is great to relax, there's a hot tub as well

the pool just for the room is awesome

the room with pool was very nice!

the pool and hot tub were great

also no hot water for shower, better to bath in the pool which is nice

mahi night after night) use of facilities post check out - return of room key meant no use of gym, you should either allow guests to use all facilities or none at all, also no shower room or

that i didn’t like it, just didn’t realize the rooms are designed 2 together with foyer/laundry (great

the kids enjoyed the daily activities

there were activities planned for small kids every day e

we loved the suite which was basically a full one bedroom apartment with full kitchen and sleeper couch, and balcony overlooking the sea

loved the pool at the room, i saw the employee who cleans it and checks the levels of chemicals

the tropical location, the amenities, the food, the plunge pool in our room, the beach, the architecture, and most of all the staff, everyone was was friendly

lastly, the beautiful pools and spas close at 6pm, and thats just such a shame, as they look so incredibly beautiful at

the beach and pool

spa facilities and restaurants are the best i've seen

the bar food was average to good, when a menu item was available

it was super clean. the staff was very friendly and the breakfast was amazing.

breakfast was really good. beaches were near by and beautiful.

the pool! my granddaughters love it!

many employees, the same attending the check-in go to the bar a prepare a mojito and to the coffee shop to prepare a chcolate

the pool party and the rooms view.☺️

breakfast was very good, it was a great experience overall

location & pool!

breakfast staff was very friendly!

fresh coffee with the breakfast, not only the one at the room.

breakfast options are limited, just muffins or croissants

coffee shop around did not open for breakfast until 8 am

the breakfast buffet was awesome

staff, hotel & room cleanliness, breakfast exceeded my expectations

nice clean room and facility, breakfast

bar/restaurant was closed on monday & tuesday and we were not aware of that until we went down for

beautiful building, the pool is amazing. rooms are amazing.

no bar on the rooftop. loud during the middle of the night on weekends, but that was expected.

rooftop bar was closed during our stay and rose sunset hour was not given, but two glasses of champagne was

adults only aspect was fabulous

room was very nice, the bed was comfortable, shower / bathroom nice and clean, television and wifi worked well, and the location is just prefect for really experiencing old san juan

wifi never worked. incredibly expensive.

wifi in room not great but everywhere else perfect

wifi is terrible, but that's probably the nature of hurricane recovery

only complaint was wifi didn't reach our room, and there weren't many channels on the tv- but it was ok because we

it’s close to everything, and there’s a beautiful rooftop bar with the best views

the rooftop bar was a definite bonus

center of town, lots to walk to, nice room. rooftop bar is terrific.

great people, great room, great roof bar with view and a great location in old san juan

they helped me coordinate an outside laundry service and also stored some food for me so i could eat the leftovers the next morning (as

is no laundry service, bike rental

near the laundry room noisy

there was a water cooler with no cups - no coffee or laundry facilities as indicated on their website

the benefits of that were that there was laundry, fridge, wifi, etc

careful using the laundry

pool. it doesn’t look like the same as the photos

small pool and gym

modern, quiet, good amenities, restaurant, pool.

what an improvement, room was fantastic, bar area great

gym was next to the pool too, also a plus

rooftop bar and grill has excellent food and a good view

the rooftop restaurant and bar was a wonderful place to go to overlook the city i accidentally forgot a pair of pants in our

roof top bar was excellent. staff was great!

first night was a bit noisy, just some drunk people from a bar few building away, but all together it was

location with a cool rooftop bar that serves excellent mojitos

the wifi in the rooms is below average

no consistent wifi, no internet, no tv. shower water was nonexistent.

upgrade when our reserved room was already taken by others, good location, strong and consistent wifi & cable, comfy beds, felt safe, good ac, easy checkout process and they held our bags for us

however the wifi was terrible and shower water had to run for like 5 minutes until we had hot water, and

sorry about the bad wifi

wifi worked fine

we had pretty good wifi

wifi works and reliable

you have a/c, wifi, a great bed, a big, modern tv with netflix capabilities, a cool/artsy window that can open up

wifi here is awesome

rooftop bar and restaurant was one of the best in area

pool too small.

location, building and rooftop pool

beautiful hotel, the roof garden and pool area are spectacular

the roof top bar is really nice perfect location

the gym was nice

more options in the menu for breakfast.

very clean. quick check in /out . great location with casino.

restaurants in walking distance pool area is really nice with bar and food beach is 18 minutes away walking or a uber is about 5

breakfast

good size room and lightening quick wifi allowing a whatsapp call without any drop outs

& scan panels on different sides in every elevator; cones at bottom of escalator but not top; no wifi at the pool

the room was very comfortable and the wifi worked well even after the hurricane when not many working wifi signals could be found

wifi included in the resort fee

we tried for hours and never were able to get on to the wifi

to cruise terminal good location close to the casino and just a short 75 cent bus ride to old san juan

we were able to flag a man walking by with laundry cart, and he said he didn't have us listed for the night

the laundry facilities

it was bolted down in the lobby in the laundry room

the rooftop pool is a bit small

breakfast brought up to your room every morning and the housekeepers are exceptional came back to a

they also offered other breakfast items

i liked that it was in a calm and quiet area. the jet tub and access to a pool!

i love that they delivered the free breakfast to the room

tv in room didn t work, pull out couch was filthy, wifi didn t work

wifi has a poor signal

wifi worked well.

clean room , great pool and free wifi

problem with system. no friendly access to wifi

of the female kitchen staff members was very unfriendly and walked around with an attitude

location, cleanliness and staff, free shuttle to the beach as well as old san juan

desk lady who recieved me on the 19th of july at night but she was amazing, and samuel in the kitchen was super he make sure you had all what you needed for breakfast, now let's talk about alex

the game room for the kids was great

spacious bedroom and kitchen

the location is was walking distance from the festival sound of puerto rico, local restaurants, bars and shops

the pool is clean and not too warm, even in the summer

to the beach and the city old town i like to vibe of the area had a small pool which was okay, good

the pool area had an event with a dj in place one night had an amazing time with drinks available in

the plunge pool was small but great to cool off after walking around all day

was small, but clean and a/c worked great, but a second or third floor room is not good for older adults

the kitchen is equipped with basic essentials

had a room on the lobby floor - it is noisy on that floor given it is the breakfast area as well as check in area

n/a - everything was great, loved the decor, breakfast, art work etc.

good selection of breakfast food. excellent location.

best bed, great breakfast. many food options close by.

rooms are nice and the rooftop pool area is nice too

it is close to where i was working. the availability of a gym.

was great - close to where we need to board the cruise ship laundry facility was

the gym- i travel for work but also i workout a lot

rooftop area, fitness center and laundry was closed but pictured prominently on the booking website

had a little knob to turn in addition remodeling so none of the amenities were available laundry gym roof top parking $19 per

room was smaller than expected and the pool area was very small with no hot tubs.

restaurant or bar not open

one elevator, loud air conditioning, shared pool with restsursnt

clean and cozy in which my damily & i were very pleased and happy with,my children loved the pool, my husband and i enjoyed the gym room

there were no sitting at the pool and the comedor staff kept telling us that we couldn’t sit there

were wonderful at acclimating our luggage for early check in and check out

not a bad terrace laundry machine available for a small fee, on premises parking space

not bad price not bad great, helpful staff convenient parking space laundry machines

the staff is very helpful and the hotel has its own little kitchen and laundry room

sign for laundry said $3

good location, friendly staff and nice property. late check out was amazing to have!

didn’t like that the property didn’t have a pool only 2 jacuzzis

we enjoyed also the gym and rooftop jacuzzi

the hotel includes a small gym that is perfect for a quick 30 minute workout so that you can go on about your day

i was walking distance from many restaurants and stores, the gym, and a lot more

has a gym and nice hot tub lounge area on the roof

no pool but a spa on the top floor

no parking and no pool

no access to the pool

no pool

there is no pool

not a full kitchen.

the staff in the kitchen and room was nice.

loved the gym size and equipment options

full gym

the room was very large, and our early check in was accommodate.

the door getting stuck was a fire hazard, the toilet barely flushing was another issue

gym equipment very

there as also a bar in the pool

hotel is in a good location within walking distance to several restaurants, bars and shopping

gym is very basic.

and desk were not clean in our room and our kids room

pool area was amazing! sat there at night to read a book after the pool closed.

of the activities around the pool area never happened for kids even after asking about them and being told they would get the staff assigned to do activities

is nice because has slide for kids and bar in pool,beach on side is nice too

kids were hungry, had to get the car and find food to bring back

outside in the pool area, i did fall because it's quite slippery. that needs to be addressed.

was able to get just enough quarters from the front desk for laundry

had to use their gym and the staff there was not super welcoming and their pool which is advertised it’s under

the pool access was at the sister hotel next door and laundry access was across the street at the holiday inn express, which btw was almost $10 to wash

, laundry, vending machines etc

gym didn't open until 8am but they were willing to accommodate and open one hour early for me

small pool and gym available on site

pool , nobody reallly utilize the pool , it was clean , but not in an area where you can really

i didn't go in the pool, it was full of kids jumping in and out and you know what that means

i was traveling all day with young kids as young as 3

wifi in the room was working well too

wifi was sometimes down and not a secure connection

) the free wifi in our second floor room was spotty for the entirety of our 3-day stay, but it worked well

poor wifi

the wifi didn't work all the time

breakfast to the room was served in plastic cups and burger packaging

the pool/ rooftop area was so picturesque and pretty

the breakfast was limited choice but quite delicious

food , amenities, the pool area . rooms are perfect ‘

the room, views, pool, staff and food were fantastic!

pool was too green. laundry room was too tight and more expensive than the hilton.

musty room, small king room, nasty breakfast l, no laundry onsite

facilities...pool, gym and breakfast very clean and excellent service

continental breakfast.

didn’t like the expensive laundry room

breakfast was available but a little pricey

breakfast could be ordered the night before and be delivered to you room

breakfast

the pool at the rooftop in the old building needs wall painting

breakfast in the morning was very good and we then relaxed on the roof terrace

the pool is great too

close to the beach, easy check in, good location, friendly staff, pool

rooms are super comfortable, the night staff was so helpful, location was great, pool was nice.

great location. easy access to room and pool.

the convenience of the surrounding, i loved the pool, close to a lot of stores n restaurants

amenities (gym, pool, bar, casino)

attached casino very nice

enforce the no kids rule in the no kids area

staff at the pool bar were not very friendly

the location on the beach. pool area is very nice

while the room was nice, the wifi in it just didn't work

the wifi in the room was spotty

d they never got it to work effectively) and little amenities one

good location, free wifi, free water on your room

o pools, big gym) and location

close to shopping, restaurants and casinos without needing a car

location and have a connection to the nice restaurant and bar ,,parking has a extra fee a decide parking around the building but location in great you just

they have lactose free and gluten free options and a coffee bar that was actually nice

be cleaned on wednesday the day before check out, there was no toilet paper, no extra towels, no bar soap, no vacuuming and no surface cleaning done to my room as they did before

pool and hot tub were awesome

the bar for the hotel was practically on the beach

gym

the location was perfect, right on the beach. loved the restaurant and bar downstairs.

location, private chairs and umbrellas for hotel guests, great bar and brunch, rooms are small but beds are comfortable

rooms were clean and staff from the desk to the bar were friendly and accommodating

one dark skinned gentlemen was super helpful with locating a laundry facility for me

he booked us in early and gave us information regarding a laundry

coin laundry

very old & scary elevator storage area for belongings in laundry room not locked

also, since the coin laundry wasn’t open i asked cleaning lady and for $40 she washed our laundry

were some facilities that were not working - like the come restroom and the laundry facilities

i mean, i do wish i had my own microwave and refrigerator but they have a kitchen on the second floor

also the communal kitchen was open for travelers to use

but the hotel did have a nice kitchen area for guests to eat and store food in the refrigerator

convenient to kitchen area for shared refrigerator space

nice common kitchenette with fresh coffee in the morning

great breakfast buffet uncle in price

pool area was clean and well maintained, laundry onsite is useful

breakfast was great . the experience was super good

liked everything, the delicious cookies upon arrival ,the hot whirlpool ,huge pool, laundry room for guests convenience

the pool area is very nice, they have ping pong for the kids

modern, large rooms, comfortable beds great service from friendly staff, good gym and pool area on the roof

the pool area was nice and always had clean towels available

spacious and contemporary rooms, roof top pool, gym, lush wall garden at the entrance , 24 hrs self service food stand in the

my kids really enjoyed the rooftop pool as well

it was a terrible experience with my kids waking up and not getting to sleep again easily (specially my 2-year-old)

great modern kitchen facilities

with reception + very kind and helpfull staff + comfort of room and bed + free wi-fi + very nice kitchen area + comfortable bathroom + nice restaurant around + possibility to leave luggage before

they even let us check in early, the facility was clean, they provided clean beach towels, the kitchen was a plus

the kitchen is so fabulous, so many areas for relaxing, the rooms are so cozy and cute

rooms are nice and cozy shared open kitchen with open sun roof breakfast area

wifi connectivity a bit wonky, needs improvement.

no wifi for cable but we used our phones to stream and were just fine.

the wifi can improve.

wifi had poor connection.

wifi isn t great so the tv doesn t work often and the water pressure is weak and doesn t get