heated indoor pool, i will definitely be staying here again

love the patio and pool for kids

clean, good warm breakfast, comfortable bed

has been redone , breakfast was good .

would highly recommend exceptional value for the room, full kitchen is a bonus during covid

the breakfast was filled with variety

the breakfast was amazing and huge assortment of hot and cold food options

everything was perfect from our arrival to our departing breakfast and checkout

water cooler in gym needs to be fixed please .

complimentary breakfast was excellent. loved waterslide. pool was quite warm.

the room was clean and comfortable. the breakfast was very good.

i was kept up most of night with kids running in hall, knocking on doors, yelling

there a few times and the staff still remembers my kids and i makes it feel like a home away from

rate for cleanliness, had 1st floor, no need for elevator or stairs, breakfast choices good, excellent

super clean and very comfortable. breakfast was great

pool very small

we had access to the pool which was unexpected due to covid restrictions

my husband and son enjoyed the pool and i used the gym

my granddaughters were very happy, especially with the pool.

staff friendly breakfast and available dinner, bar pool and gym location

location breakfast bed comfort, room cleanliness, pool, gym, nearby stores and dinning is great

breakfast and perfect swimming pool with a hot tub,we enjoyed

is very friendly, enjoyed summing, pool area was very clean and very well looked after

excellent free breakfast included with room rate. nice whirlpool and swimming pool.

i was a little disappointed that i didn't pool because the water was too cold.

wifi was very slow to load in our room(4th floor)when surfing the net (+)free parking and wifi internet are excellent (*) free wifi is a plus as well as in room microwave and fridge (+) wifi worked well

loved the restaurant and room service!

limited close parking

staff was a bit rude. didn't like that restaurant and bar closed early

coffee at the breakfast bar was not good

the laundry on site

the place had everything including breakfast and a pool

breakfast was generous and delicious

breakfast met our needs and easy to find

an opportunity to do your laundry

was expecting the gym to have better equipment

room was small- it was a “suite” with kitchenette but didn’t have anything included in the room that isn’t found in any of the hotel

food at bar mason was quite good

tell if it was a cafeteria (ie self serve, stand at the counter & order) style cafe or a bar or a sit-down restaurant

no gym, nothing availed to relax

the bar attached to the hotel is also excellent and food and drink are well priced

though unorthodox comparable to large hotels is friendly and familiarizes you with the western bar and lounge

checking in at the restaurant and bar with my luggage.

lady glaze doughnuts, tommy cheese shop, and 1881 steakhouse & burger bar were fantastic

no problem with a late check out

but a lady that worked on the front desk for the condos (not the laundry rental rooms ) was wonderful with advise

i have used the laundry rooms before and never had an issue, however this room was disappointing

more garbage bags, laundry detergent and dishwasher tabs, because of our longer stay

of space, full kitchen, beautiful big balcony

very secure, close to wedding venue we were attending, but rooms, dishwasher/laundry onsite

pool needs a bit of an update

the swimming pool was closed due to covid

breakfast and woman at the bar was extremely professional and nice.

we were able to wash some of our dirty laundry at a reasonable price

no pool open

kitchen area is disorganized eg

clean facility. breakfast was fair.

was pleased to have breakfast included in my stay

cleanliness and breakfast

breakfast was great and staff very helpful

pillows & wifi

bad wifi connection

the wifi worked

wifi was not the best

the room was clean and spacious. the free wifi, breakfast and parking was nice.

breakfast fare was good and the availability of snacks etc. also. staff was very good.

breakfast ok, would have liked more hot choices

poor breakfast selection and no bacon when we went down!

good breakfast

the room is nice, loved the pool and hot tub

breakfast was great

kitchener inn & suites was such a pleasant surprise

it should be commercial/gym model fitness room needs a fan to move

anne who is in the breakfast area is a wonderful lady who greeted everyone with a smile

the breakfast was really great

the wifi went down and stayed down for the majority of our stay

wifi in the old section doesn't work at all for the 4 days that i spent there

our second day of our stay the wifi did not work

free wifi, friendly staff starbucks

no free wifi

bed comfy and breakfast selection excellent.

hot tub was broken/ closed - limited hours for business centre / fitness room -patio door did not lock - carpet needed deep cleaning or replacement(although was

the room is spacious, and they provide a good breakfast as well as a fitness center

place was clean and quiet. good value for your money. breakfast included was a nice bonus

i didn't get to use the fitness facilities because of time, but those also looked decent

concerned by the fact that the wifi was not 100% effective

the wifi was not strong or spotty, the tvs could be updated to smart tvs

wifi wasn t working at all which was a disaster for my kids and my mom

poor wifi.

the room was well maintained and clean. wifi was good. bed was awesome

spacious room with good work facilities and wifi

the wifi was excellent

i had to reconnect the wifi every once in a while, otherwise everything was great.

so smaller room, can not adjust bath water, unstable wifi, and some cleaning staffs no responses

u will have to re-accept terms on the splash screen multiple times over your stay)

dec 23/24 night the go trains stationed beside laundry buildings grew so loud lasted from 3 am till 6 am - i thought there literally was a

kitchener was having a cold spell while we were there, and the heat to the building wasn't on yet

hangers in closets, a regular coffee maker, larger variety of kitchen utensils, grab bars in the bath tub so old folks can get out, and a non slip bath mat

the kitchen has everything you need to prepare meals

great communication from the laundry room management

was no wifi nor internet for the 24 hours i was there

wifi did not work

had 4 different devices to test it with) despite promises to give us a

paid wifi is good

wifi never worked for us

quiet rooms. very clean. comfortable beds. very friendly staff. free breakfast.

breakfast selection i have ever seen in a hotel

i will always remember her kindness and willingness the staff excellent no free breakfast

exceptionally friendly staff; was grateful for the laundry facility; loved the gym.

bar was over priced and drinks were not made right

layout of the room with kitchenette was lovely

- room was good size, when you have kids and put them to bed you can go into the other room and allow them to sleep and not disturb

size of the room was perfect for our two young kids compared to typical hotel rooms

love the kitchen and that breakfast is included.

facilities in room, gym and pool as well as laundry coin are available

pool/splash pad was a blast

room and property, comfortable bed, friendly staff, great gym, adequate hot/cold breakfast, great location, overall enjoyable stay

every morning we got a take away breakfast that was great to take to our room

free laundry on site was wonderful

we didn’t like the pool as it was only 4ft but still we enjoyed it as little ones liked it.

location and good size room. breakfast was very good

usually go to st jacobs 1-2 times per year to attend a drayton show and this time went with our kids

bed was incredibly comfortable. breakfast was very good.

the kids loved the pool

salt water pool- fun for the kids and very clean

rooms were ok size, pool and gym were great, check in was easy.

too bad but the pool could be a little hotter, it was too cold for us

hotel bar was understaffed

famiky & pet oriented , pool booked for our family, good wifi

very nice lobby, and pool

breakfast was very good simple and effective

pool out of order; construction.

breakfast was awesome. great menu options available. staff was helpful and courteous.

included breakfast was ok. but that is to be expected

the breakfast was very good and had the most selection i have seen at a hotel breakfast

could be better not enough options for kids

breakfast bar was good, however only downside was due to limited staff the wait to have some items

home 2 hilton in milton, ontario is well maintained from outdoor entrance, room, gym, pool, laundry room, dinning room from literary absolutely everyone from each department

new building. everything modern. kitchen and walk in shower.

we didn’t use the gym or pool but they both looked clean

the facilities worked well and wifi was strong

- fourth floor: basically no windows, no light from outside - tv has a blu-ray player, wifi is not great

wifi and cable tv

too much wifi in the room, interfering with my energy and causing headaches.

wifi was very fast

amenities are limited. no breakfast, pool, and limited cable.

many thanks for the early check in, it made all the difference to my stay

hard unfortunately:( we booked about 3 months in advance and unfortunately we could not get a early check in when we asked

great stay and even asked for a late check out.

requested a late check out and it was granted without any issues

the room was clean and pool and spa were open and very enjoyable

loved the pool

huge pool and hot tub with mood lighting and dry sauna

exceeded my expectations, the room was very clean and comfortable, ideal for family with kids

the kitchen and bar were closed the night we were there :(

cold draft in room wifi not working from laptop nobody at reception for checkout

really happy about the fact that they offer free parking and free wifi

wifi was not great

the only issue we had was the internet. wifi was terrible.

wifi doesn't work

the gym was great and they even have a peloton

if i had to make a “complaint” about this particular hotel was the size of the pool

breakfast buffet took my expectations beyond

the pool the room and the breakfast

breakfast was okay. it was good to have the use of the pool and gym.

laundry facilities

free breakfast is great free suppers even better the pool and the laundry all wonderful and working the water's nice and warm

we also really enjoyed the fantastic swimming pool, the well-equipped gym area, and one of the best hotel breakfasts we’ve had in a long time

gym, pool &

the room with the kitchen, amazing

the wifi signal was weak

the page for wifi connection does not automatically come up.

good wifi good access control clean room and bathroom room had a kitchenette and fridge

the other bummer was that the wifi was out for our entire

wifi

we liked the pool and location

no breakfast everything was good

the bar close early and they did not organized any particular event after the winners won the game

comfortable free breakfast free evening hors d'oeuvre in the club room convenient easy access to my

it was very late at night and we had two kids with us he made them laugh and was so friendly the kids have been talking about him for days

guy behind the front desk was lenient when it came to us getting a late check out

wifi was horriblu slow

noted 1 sn, 1 tsn offering only

ch entity carries 5)--however, the wifi could stream more on your device, if you have a package

good wifi

the bed was comfy the breakfast was delightful the room was clean

was tasty, beds were super comfy, staff were accompanied with a late check out due to my wedding day

my daughter went to gym and passcard did not work upon her return

sliding doors to a beautiful courtyard where we could hang out and view the waterfalls with the kids

as a result of this, my kids had to sleep on the floor

pool could be bigger, bar not open in the afternoon

clean and modern hotel with pool, gym and even bbq zone

the pool was clean and we enjoyed the swimming

generally speaking it's a bit early for vacation :) the pool was not working but that was temporary

hotel with free parking, pool, laundry, kitchens, free breakfast

hotel with free parking, pool, laundry, kitchens, free breakfast

the easy checkin and availability of free wifi, its also clean with helpful staff

wifi was great

wifi was terrible

free parking and wifi room was very clean

close to qew and good restaurants; good wifi connection

checkout facilities were top notch all kitchen equipment was top notch other facilities such as gym and pool were top notch as a marriott usually is location was in a business park and ok not far

the room was spacious and very comfortable, and having a full kitchen was a big plus

the breakfast, the location, and spacious room

breakfast ends early at 9.00

hot breakfast, very friendly staff

the hotel offered free amenities such as free wifi and parking

the wifi was really fast, and i enjoyed the hollywood decor

the wifi did not completely work in the room

wifi worked on and off

have to reboot the roomcast box to get it appear on screen and when you reboot it changes the wifi password so every time you reboot you would have to reconnect all of your devices

kids loved the swimming pool, fitness room was also really nice

great place great staff open the pool !!!!

the room and the pool

helpful staff,laundry room clean,pool open,good location for me.

gym, pool, near places to eat, 20 min drive from the city or 40 minutes by bus, friendly staff,

tvs and cable systems needs to be upgraded but wifi was ok

close to the highway. free and fast wifi.

the room was very clean and the wifi worked exceptionally well.

bed was comfy, wifi included and room clean

good size room with a decent shower tea/coffee facilities in room + fridge/microwave excellent wifi nice continental breakfast from

the breakfast was amazing

breakfast was good and the staff here was very helpful,esp the

breakfast was hot and plentiful

no spa, no pool, no laundry, no fitness center, small business center, not even clean - only for the food they have an

didn't care for the eggs or hot meat, but a free breakfast is a free breakfast!

nice breakfast. clean rooms and pool was good.

very clean and complimentary breakfast was amazing

parking, pool, breakfast, clean

pool maintenance created a ton of dust, and triggered allergies for us

great pool and fitness centre

the bar waiter was spectacular!!! made the entire experience fun and educational!!!

the gym was well-equipped

free breakfast was included. i wasn't aware of this when booking, so a nice surprise.

gym is little bit small.

convenient laundry room for the guests

the gym was awesome

everything is so nice. i recommend everyone since breakfast,location and room was super good

pool was empty for refurbishing

free breakfast is always my favourite when i go here they have a wide variety and the cooks are

to a heated swimming pool and state-of-the-art fitness facility, breakfast was fresh and filling, very clean room with plenty of storage

breakfast options were ok. very limited variety.