you have a fully equipped kitchen

but a lady that worked on the front desk for the condos (not the laundry rental rooms ) was wonderful with advise

the communication with mandy (the laundry rooms guest experience manager) was excellent, i received nine different emails prior to

very secure, close to wedding venue we were attending, but rooms, dishwasher/laundry onsite

loved having a full kitchen

pool

breakfast was generous and delicious

had laundry coin operated

an opportunity to do your laundry

the place had everything including breakfast and a pool

wifi was very slow to load in our room(4th floor)when surfing the net (+)free parking and wifi internet are excellent (*) free wifi is a plus as well as in room microwave and fridge (+) wifi worked well

the parking lot is unusually small for a

could hear kids above us dragging a chair but overall a nice place to stay

we did see though on the last day that there is a back entrance to the parking lot

free parking and wifi internet are excellent

bathroom really small, and only one dryer in guest laundry

very clean and comfortable rooms. great breakfast. well equipped gym.

location and hot breakfast

more home cooked breakfast!

gym is very small and treadmill not working for the 10 days of my stay

we had access to the pool which was unexpected due to covid restrictions

the gym was really clean and up to date. breakfast at the restaurant was delicious.

my husband and son enjoyed the pool and i used the gym

the pool was way too cold for myself and my 2.5 yr old.

my granddaughters were very happy, especially with the pool.

there a few times and the staff still remembers my kids and i makes it feel like a home away from

'breakfast' left a bit to be desired

rate for cleanliness, had 1st floor, no need for elevator or stairs, breakfast choices good, excellent

i was kept up most of night with kids running in hall, knocking on doors, yelling

comfort washroom was in room breakfast was wonderful i hope to come again to your location loved the stay it was comfortable and

the swimming pool was closed due to covid

room was clean, breakfast was lovely and the pool was great.

i liked the shower the pool was the perfect temperature.

no pool open

gym pool internet location bed

guest laundry was used by us as we were here longer

fridge. access to laundry if needed.

update areas of wear and tear. gym could use a standard exercise bike for my purposes.

and the breakfast coffee taste good

pool wasn't open due to repairs, but the gym was well maintained

our second day of our stay the wifi did not work

the wifi went down and stayed down for the majority of our stay

wifi in the old section doesn't work at all for the 4 days that i spent there

free wifi, friendly staff starbucks

no free wifi

fitness room could have been larger with a bit more equipment

not sound proof enough, too close to laundry room

breakfast wasnt good, closed fitness room and non-existent sauna and hot tub

hot tub was broken/ closed - limited hours for business centre / fitness room -patio door did not lock - carpet needed deep cleaning or replacement(although was

the breakfast was excellent and free the price was great i would go again

breakfast was everything could want

breakfast was really good, a lot of options

we love having breakfast included in our stays when we travel, and the pool and slide were a bonus for our teenagers

pool and whirlpool were great

complimentary breakfast was excellent. loved waterslide. pool was quite warm.

we enjoyed the breakfast and the kids loved the pool

nice room with kitchen

if the pool were bigger it would have been nice, but it was heated so still enjoyable:)

best hot breakfast we have ever had at a hotel

& hot buffet style breakfast as well as they offer a dinner 3 days a week, kitchen staff ladies are great

concerned by the fact that the wifi was not 100% effective

the wifi wasn t as good as expected

wifi wasn t working at all which was a disaster for my kids and my mom

the room was well maintained and clean. wifi was good. bed was awesome

the shower no breakfast wifi very slow tv cable not good carpet needs cleaning/shampooing

room clean amazing wifi

u will have to re-accept terms on the splash screen multiple times over your stay)

didn t use wifi

the wifi was excellent

i had to reconnect the wifi every once in a while, otherwise everything was great.

clean , modern, kitchen was great.to have as well as laundry .

kitchener was having a cold spell while we were there, and the heat to the building wasn't on yet

great communication from the laundry room management

the location was also great to visit both kitchener and waterloo, and it was a good base to visit the surrounding area, including niagara

he was able to get me an early check in and assisted me with the check in process

wifi was very fast

the facilities worked well and wifi was strong

- fourth floor: basically no windows, no light from outside - tv has a blu-ray player, wifi is not great

wifi and cable tv

too much wifi in the room, interfering with my energy and causing headaches.

and bar were great

room was large, with a neat, small little kitchenette

it would be nice to have some dishes/mugs and cutlery provided with the kitchenette by default (we asked the reception for them and the housekeeper delivered them very

bar mason food was great

there is a restaurant called bar mason that is inside the hotel next to the lobby

wifi never worked for us

had 4 different devices to test it with) despite promises to give us a

paid wifi is good

wifi did not work

was no wifi nor internet for the 24 hours i was there

checking in at the restaurant and bar with my luggage.

it was like a full one bedroom apartment complete with a full kitchen including a dishwasher

the kitchen is very functional, our dining table in the living room area went up and down with a hand

great king bed and king pillows, fully equipped kitchen with top quality appliances, big screen tv, western pub next door had great food and

to have a full kitchen was amazing we forgot our breakfast items :( at home to make breakfast but loved the space

breakfast was great and lady in kitchen hostess very friendly

in gym was old and seat didn’t move up and down

eggs were drenched in butter. otherwise breakfast was okay.

breakfast wasn't offered due to covid, i also had to check out early due to personal reasons

gym had access to outdoor patio

liked the free wifi

the wifi worked

wifi was not the best

the room was clean and spacious. the free wifi, breakfast and parking was nice.

the wifi works great

could have been better if breakfast menu add more variety

poor breakfast selection and no bacon when we went down!

if my children had been with me they would of loved the pool

my grandkids loved the pool

the room is nice, loved the pool and hot tub

wifi was difficult to access

wifi was really slow

courteous staff, comfortable room, free wifi was good

very dusty, moldy bathroom, fuzzy tv, bad wifi, uncomfortably beds, room smelled funny.

wifi was hit and miss, it would go in and

i would have loved to have stayed another night so i could have checked out the pool and other amenities

there was also a pool that my kids enjoyed swimming it

clean rooms, modern, comfortable beds, good small gym, free coffee/ tea all day, kind staff

kitchen generally well furnished and staff gave us dish soap as needed so that was good

breakfast was ok, nice assortment

lots of people smoking so might now be good with small kids

fridge with no bar, meaning kids had nothing to consume, haha

with kids and breakfast included would have been nice

loud kids in hallways

gave our kids a spare room to hang out in on saturday night

breakfast its saved late if only they also catered for people who start work at 6pm

breakfast didn’t start until 7a

pool, just wished the pool was a little bigger, we went for the little league tournament so that

the pool is good to unfortunately it wasn't warm/hot enough to enjoy but it was tolerable

pool could have been larger but not really a complaint.

that being said, the pool looked like it would have been nice and the exercise equipment looked decent

location, amenities breakfast friendly staff great rooms

i loved the full kitchen with a huge fridge

room was large kitchen pool was clean

the stay was friendly, great price for the room it was huge had almost a full kitchen in it

liked that they accommodated my busy work schedule and gave me both early check in and late checkout

clean, pool area, breakfast and hotel staff.

the breakfast was outstanding, and being able to choose from 3 options was amazing, having 3 kids who all eat differently

proximity to 401 and stores ..playground for kids

their was young hockey kids running in hall and took over hot tub before i played my billiards tourney was gonna go relax

wifi was very weak and was very difficult connect

no wifi though promised.

i will tell you what i didn t like no wifi,air conditioning for the birds ,no smoking room smoke coming in from other rooms threw poor

bad bed... wifi didn't work very well

wifi never worked, people that stayed in room 3 and 4 were very noisy at 3 am nearly 430 they

breakfast selection i have ever seen in a hotel

breakfast included was a great value

bar open, breakfast was not buffet

breakfast was good. our accomendations were great. staff was very friendly snd hepful.

quiet rooms. very clean. comfortable beds. very friendly staff. free breakfast.

pool is small to do laps. gym needs a few more machines.

restaurant or bar which be be a nice amenity

i also took advantage of their exercise room and pool, so definitely got my monies worth

loved the decor, pool, gym, and room offers so much including a wonderful sleep

large room with a nice kitchen.

swimming pool looked attractive; good gym set-up; laundry room well-equipped

breakfast was good, all staff was excellent to interact with

pool not open - covid related

location and good size room. breakfast was very good

the guest laundry (coin laundromat) is particularly helpful

suite was spacious, very clean, comfortable and the kitchen contained all utensils you require to make light meals

a newly built facility, the room had a modern look which included a full kitchen minus an oven, a separate living room and a bedroom with two queen beds with an ensuite

the kitchen was fully stocked as well

room and property, comfortable bed, friendly staff, great gym, adequate hot/cold breakfast, great location, overall enjoyable stay

free laundry

very clean and large room. nice pool friendly staff. early check in was superb!

because we were expecting to get kids breakfast ordered before we left and waited an extra half hour for the restaurant to get back

we tried getting a drink from the bar at 8:30pm and it was closed

7-year- old was bummed that there was no jumping into the pool haha - no complaints about the stay, a fantastic choice, highly recommend

clean, room we stayed has a kitchen, you could even make your own meal, swimming pool and hot tub is the best

really happy about the fact that they offer free parking and free wifi

free wifi was terrible

wifi doesn't work

wifi signal could be stronger!

the only issue we had was the internet. wifi was terrible.

good breakfast with many options

breakfast buffet took my expectations beyond

aside from the room itself, both the pool and breakfast were really good

amazing breakfast, extremely clean room, comfortable beds.

great staff, gym, central in the city center so it was easy to get around

of the best buffet breakfasts i have had with lots of variety over the days compliments of the kitchen staff suzie and mary grace - thank you

this was particularly disappointing for me as i was traveling with kids and the pool was my plan for an evening activity

parking and breakfast also the room and staff

we need towels for the pool

12:00 check out allowed us to take our time with breakfast and spend a little more time in the pool with the little one

the wifi signal was weak

wifi fee for everyday

good wifi good access control clean room and bathroom room had a kitchenette and fridge

the wifi

wifi

friendly service convenient location spacious, clean, pool

there is a very nice lounge and restaurant, a very modern gym and everything functions well

kids hockey team staying on our floor…

:) having a bar overlooking the street for appetizers and drinks and a starbucks downstairs was great

noisy kids running the hallways till 11 pm

great it had a gym and swimming pool although didn’t get a chance to use it

my daughter and i brought swimsuits to use there but pool water temperature was kept too cold for us and especially for her 19 month; un useable

checked in at 7am (i paid for one full additional night despite coming in morning), and 4 days later on my checkout day, i checked out at 1:40pm (oh, and i was at reception since 1:20pm, the

the gym should have free weights and better gym equipment.

the bed was nice and comfy, as well as the pool was amazing.

breakfast just ok.

pool out of service. they don’t lock exterior doors

pool was not open

check in was quick - i requested early check in and we were able to check in when we arrived at 2-30pm

very clean and comfortable. excellent breakfast! great coffee! lots of free parking!

my daughter went to gym and passcard did not work upon her return

didn’t like the bar price way over priced actually unreal

was very noisy that night slaming doors lots of slaming doors and kids running down the halls

as a result of this, my kids had to sleep on the floor

the hot tub in room. laundry worked ok. the store onsite is good price and good products.

love that our unit had a kitchen

could be better not enough options for kids

my kids were so disappointed during the whole stay, we couldn't wait to leave

lots of options and the kids ate well

was a laundry room you could use and it was only

clean rooms, good breakfast, great hours for pool and gym

clean and modern rooms and bathrooms, good breakfast area

hotel with free parking, pool, laundry, kitchens, free breakfast

room was huge and beautiful and clean. pool was warm.

rooms nice size with a small but full kitchen

guy behind the front desk was lenient when it came to us getting a late check out

the wifi was really fast, and i enjoyed the hollywood decor

wifi issues check in

wifi worked on and off

the wifi did not completely work in the room

the hotel offered free amenities such as free wifi and parking

we asked for a late check out and that wasn’t a problem at all

duvet was a bit on the thinner side for this time of year and the pool could be a bit warmer

small but functional on site gym and pool

mentioned that the pool and hottub were under repairs

gym, pool, near places to eat, 20 min drive from the city or 40 minutes by bus, friendly staff,

no spa, no pool, no laundry, no fitness center, small business center, not even clean - only for the food they have an

the breakfast was amazing

early check in.

breakfast was good and the staff here was very helpful,esp the

didn't care for the eggs or hot meat, but a free breakfast is a free breakfast!