i was even given the wifi password at front counter with them knowing there was no internet

the only thing that was not great was the wifi

told at check-in that they had upgraded to a better wifi, the truth is the old wifi was better than their upgrade

the front desk girl was ok, but i asked for pool towels and she sent out the housekeeper, who only collected all the used pool towels and never

social distancing of only 10 people at a time was not practiced in the pool, there were about 20 kids and teens in the pool

one night we had kids running the halls, hollering in the room and continuous banging of bathroom door till 10 pm

there were laundry rooms and multi purpose rooms, like laundry, etc

fitness center was well equipped and there was a guest laundry available on site

the room was clean, beds were comfy, and the kitchen is a big plus

pool looked a little green but kids still swam in it

wifi couldn't handle multiple devices

plenty of parking and wifi worked fine

i needed help to connect to wifi, and was cheerfully helped, the assistant to the don't change a thing

wifi was not strong and lost connection a few times.

wifi was not the best for gaming consoles. other than that was a nice place.

they provided a decent breakfast, and some of which you take back to your room to cook

the continental breakfast was mediocre

the breakfast was simple but good

mini kitchen in the room. comfortable beds

i loved that it has its own kitchen

not enough towels in the pool room

pool was temporarily closed and not open during our stay.

breakfast selections were very nice

breakfast was ok.

the rooms are modern, very clean, the staff is very friendly and helpful, the pool was amazing.

i am sure it was a very busy morning considering it was a saturday morning with lots of kids in the hotel

kids that was there was rude and playing on my door and their parents let the kids do whatever they

coin laundry was available

the tv was accessible for my kids xbox game

kids love the pool and breakfast especially

the breakfast

nice breakfast room

the remaining tube tvs and have more entertainment oriented smart tvs for families that may have kids for games and movies or streaming content

convenient location, my kids loved the waffles at breakfast, staff were friendly and helpful.

although , we did not use it, the gym was nice

i asked about a late check out and didnt agree so i hung up

good breakfast including diy waffle machine

breakfast buffet was on point

didn t see breakfast

clean. well lit. no noise issues, good value for money. breakfast good

gym only had 3 machines and no weights

my room and the gym.

gym facility micro

'gym & breakfast' are a stretch as amenities

just small issues: water machine broken in gym. hot water not provided with the coffee at night.

kitchen supplies, tons of closet space, desk with comfortable chair, eating areas, etc

indoor pool

the breakfast was excellent

comfortable- the rooms were very spacious & stocked with all the kitchen neccessaties

spent a lot of time at the very nice pool

the hotel has a small gym and pool and a nice outside area

pool not open due to covid. it would be nice if pool appointments could be made.

breakfast bar is closed due to corvid but not hotel’s fault

great staff, convenient location, pool/spa

were no towels available at the pool/hot tub and it was closed for a few hours during my stay

was a little disappointed with the breakfast

hot breakfast was fantastic

was polite but the person that caused the delays let the guests from that days checkout stay for late check out and made several of us wait hours to get our

regarding the breakfast service, i would appreciate it if cold meats and fruit were available.

good breakfast great beds

the wifi service is very spotty, but this is probably related to the location of the hotel

fully featured - free wifi, keurig, safe, robes, iron, great pillows, cable tv, blow dryer very nice view

clean and comfortable room. decent wifi speeds. good breakfast. professional employees.

this particular geographic location has a difficult time with cell reception but the wifi worked fine

was nice but there was absolutely no wifi in our room

the breakfast café is quick and convenient, but given how many great options west chester has,

breakfast

breakfast was expensive so we ate down the street.

need to make visitors aware of the small cafe off the lobby to pick up coffee since breakfast is not offered

booked a room with breakfast including- apparently there is no breakfast served at the hotel and we were misled

love the outdoor free breakfast

the hotel is quirly and well appointed with everything that you could need - small pool and gym but all great - guest laundry and a great breakfast buffet

it would be nice to have light snacks served in the bar area.

everything that you could need - small pool and gym but all great - guest laundry and a great breakfast buffet

and well appointed with everything that you could need - small pool and gym but all great - guest laundry and a great breakfast buffet

it was very confortable, they give us a room inside near to the pool, very good for the kids

wasn't much for the kids to do once they weren't allowed in the pool any longer

as before, the breakfast was a determinative factor

my kids enjoyed the pool

the breakfast was great and the supermarket nearby was a bonus

we tried to get into the spa but it was booked and we tried to walk to the grounds but there was lawn maintenance going on

a big hall with a bar and funky antiques

the spa personnel were definitely not up to par with a spa experience that charges the same prices i

the bar stock was also limited as were the mixology skills of the bartender so you may not be able to

the room really a junior suite was spacious with a separate bedroom, living room and bath

we said yes and the cottage was wonderful--bedroom, living room, kitchen, dining room, powder room, bathroom, day bed, deck overlooking the backyard and swimming

everything, from welcome to breakfast to the super clean room. i will definitely be back!

the swimming pool is a definite plus in the summer

we especially enjoyed breakfast on the deck with bottomless coffee and fresh pastries

delicious breakfast in a cozy atmosphere

a spring fed pond, a tennis court, a gazebo, a pool , many spots to admire

he even offered to bring the golf cart around to take me to the pool

the pool was divine

pool , tennis courts , and a pond

the grounds are beautiful with a pond and a pool

very clean and equipped with all basic needs - multiple electrical outlets at the bed side, good wifi, a small fridge, a small microwave

location was very good. clean. good wifi, good ac. just what i needed for one night. thanks.

+ room was newly renovated + parking space directly in front of the room

off street parking

over price for parking

pool and gym were closed

the pool water was not warm enough for me.

the breakfast was very good. my kids are tough and they ate the food! win win for us.

there was a gym and laundry room

breakfast was good and timely.

breakfast

she went above and beyond to help everyone enjoy their breakfast

covid issues no eggs and pool wasnt open but i dont hold it against this hotel not their fault

friendly staff. nice rooms. the kids loved the pool. the breakfast was okay.

due to the pandemic, the pool and fitness center was closed.

they were able to accommodate my early check in without hesitation

awesome! early check in option. checked in at 315pm

free parking and late check out

i like the easy access to gym

hot breakfast, no gym access, never seen housekeeping until i left

we appreciate how quickly management were able to shuttle us in as well as making sure we were satisfied

i also tried to use the laundry, but it only takes quarters

the pool and gym wasn’t open due to covid 19 but that’s understandable

breakfast can be improved.

nice location and convenient to places. staff was courteous. nice breakfast

i didn’t stay for breakfast. they brought me extra blankets when i asked for them.

i love the rooms with the kitchen

breakfast was some crustless quiche that was ok, powdered eggs, juices bagels and muffins and

the buffet breakfast was on point

kitchen and staff

always ready to offer suggestions for places to eat, directions, change for the laundry, greeting us in hallways etc

kitchen & size of room

was fine, area was quite plenty of room to park because it was a weekend gym was adequate for short

great staff, very friendly, and a fantastic breakfast

breakfast, clean rooms, gym facilities, free laundry

best hotel!! plenty of room and full kitchen!

kitchen was fine and stocked well enough for two nights

was very clean and had a kitchen with amenities

fully stocked, memory foam bed, good tv, and lots of nice touches like charging end table and kitchen

the kitchen staff made it convenient

should not be talking loudly in their cell phone while cleaning the gym

we just wanted a nice staycation with no kids and enjoy a lovely suite but that was short lived

and my kids always try have fun but this time here our room look like it was not really ready for

upscale bar and restaurant

i also wish they had a pool for the kids to relax

everything was beautifully stocked from the bathroom to the kitchenette

bed, pillows, small appliances available, full kitchen, free laundry, lots of ubereats choices, weekly housekeeping (friendly and hospitable), pantry and good

the beds are great, love the kitchen! it was pretty clean. free laundry was awesome!

my room next door was having a party my kids couldn't sleep at all so a waste of time and money.

in the evening and we were able to stay working in the business center until the complimentary shuttle took us to the airport

the fitness room was excellent

no complementary breakfast. bar prices were ridiculous!

the bar was closed on a friday and sat night. the resturaunt was also not open.

right near (one minute walk from) a whole foods, which is a great plus when traveling with kids

small bar in lobby area

was a great location to the athletic center/gym

bar closed very early

great bar and restaurant, beautiful location

,quiet neighbourhood, very close to the train station, complimentary parking, facilities like gym

location, ease of parking, restaurant and bar on premises

advertising a rooftop bar, lobby bar and a speakeasy basement bar, only one was open the evening we stayed

roof bar was closed for private parties

the building, size and equipment of the room and the cocktail bar with the jazz band

banging of the gym equipment directly over our bedroom (305) and the noise level from the patio bar was quite noticeable being above the room

golf course view, lovely rear deck

rooms were so huge and great view of golf course

liked there was a spa on site just didn't get a chance to utilize it

the bed and bedding were great. loved the golf course view from the outside patio.

very nice location. loved the outdoor patio. breakfast bar was very nice

the breakfast each morning was delicious - our picky toddlers would eat every last bite

fitness center is tiny, door doesn’t work. breakfast isn’t that good.

staff, room always clean & lady that does the breakfast is fantastic makes sure everyone is happy that makes everyone feel welcome & the reason

decent breakfast spread

breakfast was wonderful

location and fitness center

that way the hotel can keep kids for abusing the piano and disturbing other guests

the hotel description states the pool was heated it was not my kids were not able to use the pool

to the older gentleman that kept the indoor pool area clean and had patience with all the kids at the pool last night

very comfortable. quiet rooms. pool and hottub were open late. bar and restaurant on site.

the room had a funny smell and the wifi was non existent

didn't like that they do not have wifi in working condition

no sodas in vending, hard to connect to wifi, no silverware

you get what you ob paid for. the room smelled and the wifi is horrible.

when i called the front desk later because we could not hook up to wifi , the woman was very helpful even though we were never connected to wifi

the staff was fantastic , the place was beautiful and clean , the breakfast was amazing

the gym was a perfect size for us to work out during our stay

due to covid, not many places provided hot breakfast but hyatt surely didn’t disappoint us

needed a microwave and bigger fridge and a mini bar lol 50$ charge but i suppose pay 167$ on booking and 50$ for the room i only got a gatorade so

gym- location on the river front - proximity to couple of restaurants

breakfast was good, enjoyed the fresh coffee in the lobby

fireplace outside to sit at night ❤️ breakfast was complimentary and delicious

we only stayed for a night, but for a longer stay would have been very helpful with kids

was able to get early check in, rooms are spacious and clean

the room was well appointed with a full kitchen

good breakfast. fitness center was fine.

the breakfast

the rooms are spacious and the hot breakfast is fantastic

breakfast

excellent breakfast and very kind and helpful staff

private entrance, laundry room, 24 hour snack shop (with alcoholic beverages until 11) everything is clean and modern

the kitchen had plates, bowls, knives (butter and sharp), forks, spoons, can opener, measuring spoons

i loved the spacious rooms and the fully equipped kitchen was the best

that online it said the pool was closed

rst assigned room smelled of smoke; reassigned to new room right away), dish washer in room, laundry room in facility, gym and outdoor pool in facility (although pool was not available this

loved the pool! room had a nice size fridge and the beds were comfortable.

pool was closed for maintenance

great pool. great staff. great breakfast.

the laundry wasn't available but the desk clerk helped us fine a laundrymat

very clean, quiet wi good breakfast.

the gym was out of service

staff are great! and they have a bar and grill with truly exceptional food!

room is very clean location is near a lot of store’s restaurants fast food their guest laundry room is convenient and not over priced i definitely would

the called the cop no breakfast no gym harassment

i wish thy had a pool and the gym was not open

location for going to the airport, fair parking prices, great shuttle service

to the airport, shuttle to the airport was great

the 4am shuttle was right on time

free airport shuttle

$100 per night pet fee was unheard of and very unfriendly

wifi is pretty good

stuff, service, swimming pool, relaxing zones, wifi quality, breakfast, shuttle service

there were 6 kids in the pool with no adult supervision

t very nice) but was filled with a lot of kids.

breakfast ala room service was good and lightning fast

room was clean, no issues with check in, breakfast was good and complimentary

new, modern, spacious room with fully equipped kitchen without a stove.

full kitchen except s stove of course but full utensils, toaster and tupperware to store food

the breakfast was great as well as the staff! very helpful and friendly!

i really didn’t care for the breakfast. it could’ve been better

swimming pool water was cold enough to swim

great location, nice clean pool

room was great, pool was clean

small swimming pool. an on-site

pool and gym still haven't reopened from pandemic, breakfast very limited

amazing free shuttle staffed by great drivers perfect if the airport is your destination in the early

weren't a few more choices at breakfast, the fire pit didn't work, and the pool opened after open time

didn't like the fact that they only served pork sausage with breakfast there should've been more

i used the gym and they had everything you needed to make the stay comfortable

the filtered water in the gym was very good

the room was nice, swimming pool nice, breakfast was great

breakfast staff

no hot tub, pool looked murky and univiting. breakfast selection could be better.

the size and cleanliness of rooms, the laundry, the staff was excellent

kitchenette was a room bonus

the complimentary breakfast was lovely.

breakfast

bar and grill closed, pool closed

free breakfast always a

we arrived early evening and tried the hotel's small bar and grill, the meatball sub was great

no care to quiet unruly families in the morning,safety doors did not lock broken laundry,filthy gym, dirty elevator,just

kids slamming doors playing in hall (rm415) at 6:30 am

very nice amenities, shuttle, nice room

we took two steps into the hallway with our kids and immediately turned around and walked out

in but showed no care to quiet unruly families in the morning,safety doors did not lock broken laundry,filthy gym, dirty elevator,just

floor wifi does not work price is far most expensive for this hotel

rooms were very clean, wifi excellent, they have 2 ice machine locations,and laundry facilities just in case you need to

nice room, wifi, clean room, comfy bed, location location close to all freeway exchanges

free wifi

good wifi and everything was fine

the pool

continental breakfast.

the pool was always clean and the surrounding area

price, breakfast and the room was great

they have gym and a swimming pool. the room was nice and clean.

that's not good but when u have no were to go you will stay any were to keep a rook over your kids heads

change rooms second room you couldn't cut the air off it's nothing to eat right there but denny laundry room didn't work not a good place to

other guests tended to slam doors and stomp the floors, rodent in the laundry room

(maintenance) there is no washroom for laundry and i have kids whom may need clothes washed but can’t get it done because the washroom

scared my kids to death

airport shuttle works very well, esp

i've stayed there several times for convenience of shuttle to airport

clean smoke outside room great staff and airport shuttle

is a nice park next door for the kids, the view of the river is spectacular, there is an airport shuttle to take to the airport then from there can catch a train to center city unless you want to

airport shuttle was convenient in getting to the airport

gym is really small and not all is working well

convenient laundry facilities, convenient parking, very clean and comfortable room and facilities

gym and pool size

breakfast was fresh, hot and delicious

the pool isn’t heated

the beautiful bathroom. wifi and cable tv are now a given.

wasn't able to get on the wifi at first using last name and room number

cleanliness of room. beautiful open lobby with restaurant, bar, and pool table.

pretty, clean, great breakfast

breakfast and room service were very limited due to the covid19 rules.

this resulted in being diverted to the pool entrance which is not convenient for loading and unloading luggage

the location was great and the pool looked beautiful

the gym was clean and most of the staff was nice

pool was closed

the pool wasn’t open had to use the other hotel pool

breakfast had delicious, healthy options

needs a better breakfast other than that amazed.

kitchenette in the room was great, with all the supplies we needed

the fitness room was open and available 24/7

noise out our window near pool and fire pit

we stayed in one of the suites and it had a very homie feel complete with its own little kitchen area including a full mini stove and a medium sized fridge

there was no hot breakfast the pool wasn’t open and it was tall it was when i called

the room was very spacious and very clean. cant beat the price. the breakfast was also very good

the breakfast was great. i loved the brie cheese.

would definitely recommend for a family with kids and pets

room was very clean and the location of my room was close to the gym and outdoor patio

nice gym

there is also an indoor pool advertised on booking (there was no pool) and the gym, also advertised, was not open for use

cleanliness and gym were great

breakfast was great love the cheese and salsa chocolate milks juice white milk

hot breakfast.

swimming pool closed and gym was nice but one exercise machine not working (elliptical)

helpful staff. nice breakfast. comfortable bed. great location for new castle historic district.

pool had hrs on saturday didn't like check in time at 3pm, if u wanted to checkin earlier is a 50$

not aware that pool and gym were closed

pool was very cold, so we were not able to use it with our kids

for the past 2 years every hotel we stay at the chlorine is so high in the pool, it burns my kids skin

i didn't like was that around this time lot's of sports activities was going and that the kids was running all over knocking on doors and playing on the elevator where people couldn't use

desk and they came immediately and moved us to a different room so impressed i also love the breakfast and the made to order eggs happy hour the

i tried to use the gym at one point, but none of the machines were taken care of and they shook wildly when i tried to

enjoyed the outdoor pool with the flowers & the gazebo

staff, comfy beds, electronic laundry; byob detergent, inconsistent bar hours, non working vending/ice machines, no more free water in

nice grab bar in the

close to all stores we hung out at the bar and the bartender was awesome

pool amazing and for the price it’s a go to i mean i can only speak for me and my family it’s

i loved the pool!

they allow early check in and late check out

they allow early check in and late check out

the pool was not indoors

having a sink and counter space for my kids and room to walk around in

first night was good,the second night the people above us kept me up ,kids running back&forth two and three in the morning, adults having a get together laughing loud

all night long i heard dogs and kids…so many truckers, bums, seems like a trick spot, saw plenty off cops on the property in and

i actually feared for both my safety and my kids safety

actually feared for both my safety and my kids safety

there’s no smoking in the building but yet my room smelled lien cigarettes and i had 2 kids

great area! love having the little kitchen!i found the desk people helpful and pleasant.

staff , kitchen, friendly environment

dirty - hair in bathroom - carpet dirty - musty smell to room strange people lingering in lobby / laundry room / parking lot

the kitchen, fridge, microwave were all useful

the room the kitchen the service

at the pool blaring music with profanity while at the pool with my 5 yr old

the pool was closed was misleading thought it was indoors

good breakfast too

comfortable room with a fully functional kitchen. breakfast was very good

great location. very comfortable. having the full kitchen was a great help.

the bonus was that the hotel has a bar and restaurant onsite so we didn't have to venture out- though there were a number of

like that the gym was right there i didn’t have to look for it

like they had on-site bar and food area

location was good the gym looked to be fantastic and the hotel itself was new bright and cheerful

there were issues with the gym door but the night manager was helpful in letting me in

location, gym, breakfast, and the size of room

enjoyed the gym, that's about it, 1100 dollars was not worth the 2 week stay, the room was okay, the staff was

the comfortable bed. the gym and breakfasts.

gym was nice, perfect for a few days away

good room size. friendly staff. gym had everything we needed.

gym is accessible though they have notices to guests only, but is a swinging door with no need to

to pa turnpike; nice, large, comfortable room; friendly staff the room also had a small kitchen

their breakfast no pool

the breakfast was awful, as was the coffee

the breakfast was good staff was nice and friendly. nice size room very clean

the swimming pool was well cared for, and the staff were very friendly and helpful

i didn't eat breakfast

the breakfast is a hot continental breakfast which means microwavable sandwiches

the facilities were great. excellent breakfast. the room so good and clean.

pool for the kids.

dont pay too much mind to if the room is sparkling clean or not and i really liked that they had laundry machines on site and my absolute favorite is that my entire family could stay meaning my

they had laundry for guests that could be paid through an app and the vending machines were all in working

urine in the bath tub the bathroom was filthy and smelly there was rat pooped in the drawers the laundry room was disgusting and smelly they need good staff to clean up the motels better

corridors that can take some maintenance, laundry

laundry sucks lobby close to early along with the restaurant

free airport shuttle and price.

shuttle drivers were very friendly and helpful

and close to the airport, although i didn't manage to get the free shuttle bus a bus from the airport stops right by the hotel and it only cost $2

room was clean, bed was comfortable, heater worked well, free shuttle to airport

shuttle