laundry left a single dirty towel for the shower and one used washcloth stif from a bodily fluid

and i think i felt a couple crawling on me through out the night there was a bunch of little kids riding there scooters and running around the whole place all

that's not good but when u have no were to go you will stay any were to keep a rook over your kids heads

cars in the parking lot up on jacks, kids yelling, questionable activity,it felt extremely unsafe

no rags or towels, mattress was horrible, cigarette burns on sheets and blankets, tables etc, kids running around in the parking lot, people standing around

$100 per night pet fee was unheard of and very unfriendly

close to food shop, casino, airport, excellent wifi internet service, value of money.

24 hour shuttle to airport; parking

the 4am shuttle was right on time

was told they would bring up to room in about 20 min once laundry finished

the shuttle service was so convenient

had mold, everything stink, and nobody spoke english and also it's super loud at night time kids running around throughout the day adults is fighting

had to literally go down to laundry to get wash cloths and when i did i encountered a short, brown hair, older white women

kids killed 2 roaches elevator got stuck with me and my daughter on it water does not get hot at

excellent shuttle service for laundry as well as to and from airport as well as the sister property on the waterfront

the room is neat and spacious..breakfast was great from the kids.

very comfortable beds and enough room for our 3 kids

the gym was open and the pool was closed due to covid-19

i just pushed it all down myself and he did apologize then and offered my kids a complementary bag of chips for when they got to the airport

the starts especially the one in kitchen and the breakfast was good.

and i really appreciated the reliable wifi

free wifi

nice room, wifi, clean room, comfy bed, location location close to all freeway exchanges

the wifi service was poor and no breakfast

nice especially housekeeping always asked if i needed anything rooms up to date and clean strong wifi

the staff are very welcoming, very nice lounge and lobby .. gym & clean rooms.

pool, small gym room, nice chairs in the room, work desk, the best massage shower that made me feel like a baby

great pool

good breakfast and comfortable room

excellent breakfast

the room and pool was very nice

amazing free shuttle staffed by great drivers perfect if the airport is your destination in the early

staff, service and breakfast buffet

airport shuttle, great breakfast, large room, later checkout time

the breakfast area was really crowded. the area where the food was located didn't seem clean.

owner ash and shuttle service mark and john went above and beyond to provide excellent stay and services

is a nice park next door for the kids, the view of the river is spectacular, there is an airport shuttle to take to the airport then from there can catch a train to center city unless you want to

clean smoke outside room great staff and airport shuttle

next to a historic park celebrating the first colonial settlement of pa

the shuttle to the airport was great...

garbage in the yard and dirt and water in the stairs and in the laundry place

areas were dirty especially hallway/steps/laundry area to room

corridors that can take some maintenance, laundry

they had laundry for guests that could be paid through an app and the vending machines were all in working

laundry, mice (i have videos), bad light in room (not bright enough) bad smell of

shuttle service

shuttle drivers were very friendly and helpful

room was clean, bed was comfortable, heater worked well, free shuttle to airport

free airport shuttle and price.

good value, good shuttle

fitness ,the only thing i despised was they put me on the 11 floor other guest was making they kids so much noise at 2 am and i could not rest not mention the cry of dogs for that kinda money i

the airport shuttle driver in the morning is a hoot

so so bar and restaurant

shuttle service was better than expected

the complimentary shuttle service and the service

drinks at the bar were very good

the gym

,quiet neighbourhood, very close to the train station, complimentary parking, facilities like gym

closet hangee bar unusallt high

bar closed very early

laundry is convenient, rooms are quiet and comfortable

pictures online look way better, and where was the gym

i wish thy had a pool and the gym was not open

bar and restaurant were great

have towels and the room was very dirty and the whole reason i rented the place was for the bar and the bar was

hotel was able to accommodate an early check in of 1pm on my reservation

awesome! early check in option. checked in at 315pm

the gym needs new equipment and should also have disinfectant wipes available

they were able to accommodate my early check in without hesitation

i like the easy access to gym

could switch up the breakfast sometimes also and the manager was rude and they lie about not having rooms available and

the only thing missing was a swimming pool but the gym had all the necessary equipments

the shuttle pick up was prompt and the staff was very friendly

no comp breakfast

as soon as i booked i called foe the shuttle and it was there in 15 mins to pick me up

the kitchen staff made it convenient

was very clean and had a kitchen with amenities

kitchen was fine and stocked well enough for two nights

fully stocked, memory foam bed, good tv, and lots of nice touches like charging end table and kitchen

beds were really comfy and wifi is free

wifi

there was no free wifi

trouble with wifi

paying for parking. the wifi was spotty at times.

probably won't accept that offer again because the laundry was on the 1st floor and there

that it had a full kitchen

the location and the kitchenette

the room had a lil a kitchenette very clean nd comfortable

room was very spacious, it has all like microwave, iron table, a little kitchen and fridge, the bathroom has all about shampoo, soap, paper, and towels

renovations were not just in lobby and gym- the whole place seemed affected by dirt dust workmen and building materials

room and lobby beautiful and comfy. shuttle to airport.

free shuttle to airport

a bar would be great!

friendly staff, very flexible 24 hour shuttle service (we needed to be at the airport at 3

full stock kitchen

when calling the hotel for a shuttle, i was rudely told that i did not have a reservation and that the hotel was full

i liked that they have a gym, laundry room and an area on the 1st floor where you can purchase snacks

the kitchen was very nice

my kids were too exhausted to complain so i had to make the bed in the pull out couch

laundry room on site

i loved the room. it was spacious with the kitchen and i loved having the pull out bed.

mice laundry room

while i appreciated the grab and go breakfast, i would have liked a few more choices.

wish the breakfast had a little more variety.

the gym is also well equipped

alittle pricy for a one night stay ($173) three pillows per bed felt stingy (left us bickering) gym could beef up on some key

breakfast

the gym and the complimentary lyft ride to the airport.

raved about the breakfast the gym looked good but only had one mat (which was being used) & one set of 10lb weights (which where

no breakfast

close to the airport and shuttles run 24/7 on the half hour!

excellent service the perfect breakfast and the location is very close to the airport

very close to airport 24 hour shuttle bus continental breakfast both included in price.

the breakfast buffet at 9:30 noisy renovation project early in the am washer/dryer were broken in laundry common areas were

golf course view, lovely rear deck

love how the restaurant and spa are located near the hotel.

the bed and bedding were great. loved the golf course view from the outside patio.

great outdoor bar area.

liked there was a spa on site just didn't get a chance to utilize it

room which included a kitchenette, work space, mini living room, comfortable king bed, and user friendly bathroom area

delicious breakfast

was a small little stench coming from the kitchen area like it might have been a dead mice they said it was the garbage disposal ran

the hotel, room and shuttle was clean and nice staff.

liked the breakfast cleanliness of room and small kitchen the location was great nice and quiet and laundry facilities it was great felt like

the accommodations were clean, coffee very good, breakfast plentiful and the staff was friendly

extremely clean. good breakfast. great customer service.

covid issues no eggs and pool wasnt open but i dont hold it against this hotel not their fault

breakfast

the breakfast is plenty of heathy foods and juices.

only down side that is not advertised is that the kids are not allowed in the pool after 9 pm

for some reason they put us in a room for only two people and had our kids sleep on an air

was no food at the bar and the walls were paper thin so we heard kids running up and down the halls the whole time

the hotel parking & shuttle to the airport from aloft is our preferred way to fly out of phl.

people with kids will bring own gaming system they should be some type of hookup to allow them

wifi was horrible and the tv connection was horrible, it has reception problems

we had a little difficulty getting into the wifi

and free wifi

room was clean, employees were friendly, and wifi was really fast for connection!!

wifi was not free

it was very clean. there was a restaurant in the hotel. it was quiet. wifi worked well.

clean room and wifi

i was extremely nervous about calling over the airport wifi system and skype but thankfully it went through

quiet room. good wifi pool was okay shuttle servce to airport was okay.

wifi didn't work...

that it has a pool .

bed , kitchen

the great amount of space in the room the location the pricing breakfast selections

didn’t get a chance to have breakfast because we got up late

mirrors were all smoggy and kitchen and bathroom counters were still dirty

location was very good. clean. good wifi, good ac. just what i needed for one night. thanks.

very clean and equipped with all basic needs - multiple electrical outlets at the bed side, good wifi, a small fridge, a small microwave

off street parking

+ room was newly renovated + parking space directly in front of the room

over price for parking

the wifi worked perfectly for video calls and streaming

wifi speed was good enough for my needs

wifi speed was excellent, no buffering at all

parking is almost full

parking was simple and hassle-free

we arrived early evening and tried the hotel's small bar and grill, the meatball sub was great

breakfast

very clean and spacious. the breakfast was good too.

good breakfast, comfortable room with great shower, couch, and two tvs (perhaps overkill).

the pool but we understand

full service breakfast on the porch overlooking the garden/pool was included, with fresh coffee, juice, and a wide variety of options

very friendly and welcoming hosts. beautiful flowers and nice, quiet pool area.

the backyard in-ground pool is nestled in the garden, flanked on the rear by a stunning stone wall

we said yes and the cottage was wonderful--bedroom, living room, kitchen, dining room, powder room, bathroom, day bed, deck overlooking the backyard and swimming

kitchen, dining room, powder room, bathroom, day bed, deck overlooking the backyard and swimming pool

the staff is always nice. the breakfast is always good. the rooms are clean and comfortable.

we had a view of the pool which looked very clean and really nice, it was too chilly for a swim but it really looked

it's very clean, the rooms are spacious, the staff is kind and the breakfast is tasty

we only stayed one night, so not sure about other parts of the facility - pool or gym or even the food

amazingly delicious breakfast pool laundry room genuinely caring and friendly staff

breakfast was good but maybe more options of breakfast

the hotel provided a shuttle service to and from the venue for us

the airport shuttle was a plus, and the driver was very nice

we rented a car to get there and used the hotel/airport shuttle to go back and forth

-i liked the shuttle service from the airport to the hotel

it would have been nice to have had a free breakfast bar or other food options

the mocha from the lobby bar that was one of the best i've ever had

nice bar and restaurant (excellent cobb salad--ordered twice)

the staff is nice, the gym is good sized and there are nice areas to walk around in the navy

the bar staff was friendly and made you feel like you knew them forever

i didn't want breakfast i really enjoyed myself while i was there.

no option to take breakfast back to room

we waited to go in hot tub and finally just went in with the kids

i loved having a full sized refrigerator in the kitchen with plenty of dinnerware

the room came with a whole kitchen with a dishwasher, stove and microwave, and it had a ceiling fan

concierge & breakfast restaurant fresh home-made oatmeal everyday at breakfast & buffet omelette bar comfortable bed spacious room efficient service in replacing

comfortable and clean. nice fitness center.

from the room, to location, staff, cleanliness, atmosphere, and fitness was exceptional

we felt safe walking to and from the center, and we had a good lunch at the bar downstairs

the hotel bar closed at 10:30pm

the room was a good size and the coffee bar was perfect

informed that all the places to eat are off limits to kids because they would have to cross the casino floor, which is not allowed, in order to get to them

cleanness casino ever !! staff was phenomenal

food in the sports bar was good

casino

no microwave, refrigerator or wifi for about $300 per night. not a great deal.

the location, the staff , the coffee and wifi and the beds comfort.

wifi was really terrible - it kept shutting down

wifi

no complementary wifi, and ridiculous parking cost of $35 a night

fast wifi

free

the spotty wifi on the 4th floor

ease of check-in/check-out. wifi access, comfortable lobby/reception area

wifi strong

the gym is located on this level and is incredible

but of course the gem is the giant gym with fascinating views over the river - a dream place to exercise

do not consume the alcoholic mini bar items

the pool was wonderful

it is fully equipped with free weights, cardio equipment, lap pool and hot/cold plunges

the spa messed up the facial requested.

the valet, bellman, front desk, steward, bartender and spa attendant were all professional, engaging, helpful and kind

- 24/7 room service, slippers and a robe laid out for us at evening turndown service, beautiful bar and restaurant

atmosphere and service at the library bar, the bar outside lavroix, and, of course, lacroix itself

having a pool + sauna + steam room … heaven

the pool wasn’t open had to use the other hotel pool

the location was great and the pool looked beautiful

this resulted in being diverted to the pool entrance which is not convenient for loading and unloading luggage

pool is badly in need of updating

pool was closed

our room was small but comfortable, the bar downstairs served interesting cocktails, and the concierge was very efficient

speakeasy bar in the hotel was excellent

great having a full bar on site that was loads of

there's a great bar attached to the hotel and the bartenders are excellent

desk staff and bar were excellent - everyone was very friendly, love the dog, too :) drinks at the bar were

wasn't able to get on the wifi at first using last name and room number

the beautiful bathroom. wifi and cable tv are now a given.

breakfast was so bad!!

no indoor pool. that would have been awesome.

it was very clean and had a restaurant inside along with a bar and pool table.

more breakfast options.

they even had complimentary breakfast

the fitness room was open and available 24/7

breakfast was not as appealing as we expected

some were unnecessary for a short stay but if it was an extended stay the room kitchen and supplies would be great

also has coin-operated laundry room

i was very comfortable with my kids there

the bathroom vanity was starting to come off in a way that would have been dangerous for pets or kids staying in the room

would have been nice if the gym had a hot tub

great in room toiletries, very large gym

the fitness room was excellent

no complementary breakfast. bar prices were ridiculous!

the bar was closed on a friday and sat night. the resturaunt was also not open.

right near (one minute walk from) a whole foods, which is a great plus when traveling with kids

small bar in lobby area

rooftop bar with great food. staff really nice and helpful.

but very clean and modern and they even had a few extras like a coffee shop, vending machine, gym, bar, restaurant that made staying there even better

had peloton bikes located in the gym

the gym and room is quite small.

gym was small but clean and inviting with modern equipment

perfect location, new decoration, good wifi signal in the rooms.

the wifi stunk most of the time, i would rather pay a fee than wait 5 minutes or more for a page to

the wifi was week. the view wasn t nice

large room with great view - clean - strong wifi - great communication with staff - superb location close to everything - early check in at

comfortable king-size bed and excellent pillows, a very good desk for the laptop to work, and the wifi speed was perfect

all the dining facilities at the comcast center are excellent for breakfast, lunch, dinner, or room service

views are amazing rooms very comfortable sky bar and restaurant amazing too location is perfect

our son s bar mitzvah across the street from the hotel

spa

superb location. superb hotel. superb room. superb pool. superb spa. superb staff.

basic complimentary wifi was not even dsl speeds in 2021 that is ridiculously useless

wifi ever in a sofitel

goid wifi and large bathroom

wifi connection was a bit slow!

wifi - for a workable connection, you need to pay extra

free wifi

staff were nice, the room was great, the free wifi was insanely fast

good quality mattress, bathroom was very clean, good wifi, easy to check in and out.

being able to stream to the tv from our phones was great, and the wifi signal was strong and stable

where they provide the water bottles, kuerig in the room, comfortable bed, nice tv on wall, great wifi

i used the gym which was well equipped and decent for a hotel gym

entire lobby and bar are under construction

room service was quick and yummy

i did not have the breakfast but i did order room service and it was great!

the breakfast and bar facilities were basic. the staff were competent but not very friendly.

great location beautiful building and antique furniture excellent wifi very cute cats!

wifi connection they wrote us password to wifi connection, but it did not work

wifi shared bath which i was not expecting when the cost of the room for one night was over $160

i loved the spa tub with jets

from the coffee to the kitchen spray everything is chosen with care

kitchen was equipped with everything, just remember to bring your own seasoning if you plan on

fully stocked kitchen with utensils and plates was a godsend

great location, roomy accommodation with modern kitchen and full laundry

some washing up liquid in the kitchen would be handy

hotel guests have to go all the way downstairs to access bar in rooftop.

good offerings (bar, breakfast, gym)

clean great location kevin the bar tender excellent

no early check in, led to long waits for assistance at the desk

their gym is also amazing

price point and hot breakfast was great. the front desk staff was great.

clean, quiet room with courteous staff and excellent breakfast.

i was also allowed a late check out, which was appreciated

the street that the hotel is on is wonderful for night time bar crawls and food

excellent breakfast!

was extra including basic wifi

staff was very helpful - signed me up as marriott bonvoy member so that i can get complementary wifi

the wifi was a bit patchy and the gym was quite limited

wifi and breakfast were not included although the rate by night was comparetively high

to pay $13 a day for wifi, which is pretty unforgivable given this is not a cheap hotel the pool area was very small and

we also enjoyed the breakfast each morning

great breakfast!! amazing staff. very helpful, laidback yet professional

breakfast was very good. nice laundry facility. great location downtown.

the kitchen staff did a great job with the breakfast

breakfast was amazing

there was not a coffee pot in the room nor in the lobby so our only option was waiting for breakfast at 6am or buying coffee at a local shop

no additional pet fee

breakfast choices are very slim now

breakfast also included, and plenty of restaurants within walking distance

breakfast is basic with bagels, bread, cereal, coffee and yogurt

very comfortable, good wifi and good breakfast!

wifi connection is very bad!

couldn't use wifi

this hotel also doesn t make a fuss of the free wifi, which other hotels such as the royal york in toronto do

wifi dropped continually

wish they had an indoor pool.

not much amenities aside from gym. parking needs to be paid separately

no grab bar in the shower/bathtub. no night light in the bathroom

kids were able to sleep on the pull out couch and have their own t

we even got a late check out

provide simple breakfast

breakfast could of been better

breakfast is simple but good enough

but the continental breakfast suggested carry and enjoy in the room

sevice. complimentary breakfast. 24 hour coffee service-coffee machine is great!

other then growing pains of their big reno (gym under repair /reno ) all was great

there is a bar and restaurant,however there are no menus in the rooms or online.

pool was great for kids. 3'-5' deep

very convenient for travelers with kids

thing i didn't like, was it was too many young kids stay their that night

it was a great stay! breakfast with lots of options, great location and staff was so welcoming!

breakfast was outstanding

former (south and northeast) philadelphia resident making a brief visit to town with kids

i wish i had remembered there was a kitchen situation in there to have brought food, but next time

gym has full range of

wish they would offer a breakfast package or include a complementary breakfast offer especially for marriott elite status

the lady worked at the breakfast restaurant was especially very friendly and nice

breakfast service could be quicker. but the food was worth waiting.

excellent staff and very good breakfast.

our experience at check-in, breakfast, and with the location exceeded our expectations.

difficult to get to and they up charged too much , hotel fee, wifi 12

facility not charming at all, wifi is charged 12-14 us/ day although told that not, no free water

wifi is pretty fast and the location is near the city hall so you can take a walk at night

good wifi

could not get on wifi.

there was a pool, gym and beautiful shared spaces including an indoor lounge and desk area

wish the key provided would allow us to get onto gym floor

) and a great gym

nice kitchen

the cinema room, yoga studio and gym were amazing

gym was nice

stylish location friendly staff was able to have a late check out

and overall vibes were beautiful, the bar and restaurant were great, location was excellent

the only amenity was the gym

one night the bar was snooze city but the next night another bartender put on some decent music and people