cell phone service, wifi lousy, worst of all the coffee in the lobby was weak and downright horrible

was old, broke table by bed, tv did not work, wifi was also down, outside room area very old, boards needed replaced

the toilet didn't flush , tv didn't work and also wifi didn't work

the wifi was there if i really needed to connect

wifi never worked

no hassle early check in.

have been nice to have hot food at the breakfast

also breakfast is included

believe i pay for a good hot breakfast never received it the room was smaller than image but made

it was very clean staff was very friendly and helpful location was great the breakfast was good

the pool was so nice after an early september day

but, there was a bar and grill across the street that had really good pizza and live entertainment

waterfall and pool was not operational

restaurant and bar were closed for the season

i chose the 'mountain view' room, as opposed to the 'pool view' room, it would have been nice to know that the 'mountain view' room required climbing a

beautiful indoor pool and hot tub quiet and convenient location easy check in

did not go to breakfast

the map of the property was slightly difficult to follow so it took us much longer to find the pool then it should have

the indoor pool was awesome a great way to spend time with the family

no breakfast here, understand why

had limited access to wifi on the side we were staying

the bible opened to psalms and the wifi password psalms 100

wifi was hard to get. pool filter was not running,lots of bugs in the pool

wifi was very weak

she explained wifi password and map to our room, breakfast schedule

lost tv and wifi

free wifi but unsecured beautiful little area

wifi didn't drop once

the code for the wifi was hard to read for one of our group because the

wifi, door not working right, tv not working had to move rooms

smooth check in and out. perfect location. pool was nice.

we had a small kitchen in our room

we took advantage of the swimming pool this trip, pool was great, water was very clear and everything was maintained really well

tiny and outdated, kitchenette outdated, that and closet smelled moldy, noted mold in closet so didnt use

i very much enjoyed the pool

location, property was beautiful, loved the salt water pool

pool was saltwater and so clean

cool setting. comfortable room. good location. clean pool. nice helpful staff

breakfast stinks but other than that clean room was and working ammenities deffinitely stay agian

staff, clean room, free hot breakfast, comfortable bed, quiet surroundings, free wi-fi, swimming pool (but will close this week until spring 2019)

breakfast could of been better

it was very clean, the breakfast was very good, and it sat beside a beautiful creek

bed was great and comfy. the breakfast didnt offer any meat and the gravy was drying out.

plenty of space to park our suv and trailer in adjacent land

parking for our truck and trailer wasn't the most convenient

had a hard time connecting to their wifi

it was clean and had all that we neede; microwave, refrigerator and tv/free wifi

the wifi was the worst part of my stay

no tissues, very small sink. unreliable wifi.

there is no wifi and no breakfast is offered

pool had lots of kids and people when we got there, who we later saw leaving and going to campground or houses

i liked the location and the kids loved the pool.

rooms, swimming pool, friendly, helpful and competent service.

and they had hard time with giving us enough towels for 3 adults and 2 kids under 3 years old

machine -laundry areaud83dudc4d -dog friendly -green space -clean -inexpensive -comfortable bed -fridge in

the pool water was too cold - freezing to swim in.

staff was friendly and helpful. beds were comfy. pool and spa were in working order.

new hotel clean , comfortable beds , nice breakfast , indoor pool and hot tub , friendly staff

location, indoor pool, incredible staff, the place to stay in bryson city.

pool was an added bonus - big enough to actually swim and loungers outside to catch a bit of sun

pool closed, no breakfast bugs, i wouldn't advertise this location

breakfast was good except for the fact it was already on the table when the dinning room opened and

the dinner and breakfast were top notch

amazing breakfast

it is friendly, beautiful location, great supper and breakfast.

the hotel is great. the full kitchen and room layout are nice

laundry facility is available on site

i’ll say that the owners or managers need a commercial laundry very badly

having a full kitchen was nice too and if we were staying longer we would of utilized that more

they even have a small also spotless coin laundry room which i used once

wifi was week but what the ..... didn't need it anyway.

peaceful location by the river, lovely view, comfortable and pleasant room, good heating, good wifi coverage, very quiet at night

wifi a little sketchy when raining.

wifi wasn t that great.

i would say the poor wifi...but that was okay.

great location, nice clean pool

i thought i rented a king room with a spa tub and couch but ended up with a small room with only the king bed

omg. 2 bedroom suite. spa tub. private balcony. fireplace everything was wonderful

didn't have breakfast

air conditioning took forever to cool off the room and i wish breakfast was served longer than two hours

pool is at the adjoining property, rooms were not ready at check-in, and be sure to wash any dishes

kitchen was huge and great lay out

pool is very small and the design with a shallow top tier separated from the not all that deep

small and the design with a shallow top tier separated from the not all that deep level setup the kids to jump from one of into the other

pool/hot tub is great

t we were able to walk down and receive the info

wifi didn t work nor did the cable

our room was nice and clean, free wifi, plenty of rocking chairs outside of each room to sit.

didn t give password for the wifi to us

it cist as much as the other hotels poor breakfast poor wifi old outdated bathroom

we have 4 adults and 3 kids which is 2 rooms and we always get next door to each other as that’s what request and they

weather was cold and kids wanted to swim so that was a plus

my family loves how warm the pool is and how amazing the staff is they are always smiling and so helpful

location and very clean we had a great stay and the kids enjoyed the indoor pool and that was a big reason for us booking this hotel great parking and

room was next to the gym and people were lifting weights till midnight and the walls are so thin you couldn't sleep

they have life jackets for kids at the pool in case you forget to pack one

there was also a bar located on the property with food available as well

bar service could've been better- went to bar 2 times and was ignored both times.

the pool looked brand new with plenty of lounge chairs and crystal clear water

restaurant and bar on site

were backwards and the one that was supposed to be hot was broken, i wasn't told about the extra pet fee of $45 until check in, no breakfast and the view was the parking lot

pet fee policy is not included anywhere on the motel website listing, and is only alluded to, on

plus, the pet fee was never mentioned in the room listing

the location was amazing! we loved the spa tub❤

no breakfast, and go kart next door till 8pm. no elevators. pet fee 20dollars a night

i love the location, the cleanliness and the fact that they have outdoor and indoor pool and spa makes my kids happy knowing they can swim any time of the year

easy parking, laundry facilities

everything was clean and pool was awesome. hot tub was awesome

we were happy they had somewhere where we could do our laundry too so that was a bonus

indoor pool should have heat since the sun doesn't shine on it

breakfast, fresh, hot meal, 24 hr coffee available in lounge

good location. staff was friendly. laundry facilities available for a small fee.

the bed was just right. the breakfast was good!

more seating in the breakfast area

the only thing i didn't like was the room didn't have a balcony or access to a laundry facility

older property and located across from a large rv park that was noisy.

there was an rv park behind this property but also a creek to listen to and watch the

only thing that wasnt near us was the pool and the office

loved the breakfast and the balcony overlooking the river

we did not use the pool or tubes for the river, but they looked great too

my room was pool side which was a plus for my son

enough water in it, it made a loud gurgling noise the whole time we were outside but the indoor pool closes at 1030 so if you don't get back to the hotel and over to the indoor pool by then to

customer service, facilities, like 3 swimming pools, guest laundry, good breakfast

area and very clean room and pool

our family really enjoyed the pools and the great location.

indoor pool for the winter months only reason i may not choose to stay at this hotel again i have two

the pool was only outdoors and dirty

waking up to kids running in the hallway, but that's not the hotel fault.

pool

but we had some kids upstairs from us that was almost annoying every lil step way late at night

everything was perfect ud83dude42 thanks for a very clean room, hot tub, and breakfast room

was slow,stairs were on opposite ends of hallways,laundry was in another building with no signage(i seen) no snack machine located on our floor,pool

a question about anything they was very helpful with everything, breakfast was good,hot tub and pool was great

always stay here. clean, great breakfast, friendly staff and great location.

room was clean- staff was very friendly - breakfast was great as well

pool was very nice but could use some cleaning by keeping the bugs and stuff skimmed off the top

how close it was to the golf course

laundry area is just by the stairs, but costs money

was no breakfast or laundry room toiletries were not replenished bathrooms are extremely

clean, friendly staff, and a wonderful pool

the gym room could have more equipment

very appealing, pool was very nice, room was awesome, breakfast was great

with a beautiful view of the mountains, while we didn't have time to use pools and hot tubs and gym, it's nice that you have these amenities

breakfast was delicious, staff was polite, the entire place was very clean and well maintained

the beds were great i loved the little kitchen and the room was big enough for six people

it does not include breakfast so we ate every day at the ihop next door kids love it

pool

we got here at 3 am saturday and had to check out 7 hours later after traveling 16 hours with 3 kids , i tried to change the dates but all it would let me change was the check out day , so i’m

we like it all. my kids loved playing with the managers child.

breakfast offered would be nice. even if it's just toast and jelly.

at worked well), microwave and fridge were nice additions

wifi signal very weak and could not connect in room.

the amenities of a complimentary breakfast, fireplace, riverside balcony, free parking and free wifi

i liked it minus the slow wifi

wifi could have been better it was good but just going in and out

the patio and deck was nice too and the kitchen was large and well stocked

sofa , pots, pans, silverware, cups , mugs , wineglasses , tp , towels , oven mitts , dish soap , laundry soap, shampoo conditioner, makeup remover , coffee , coffee maker , microwave, blender ,

(kitchen cabinets are next we were told) 24 hour access to the pool, hot tub and clubhouse is great

bath towels, pool towels, laundry soap, kitchen basic utensils

felt like our unit was a home away from home, with a fully equipped kitchen and laundry - even detergent was provided

i think the pool should have been open later than 10pm

pool closed

love the cleanest of the room and the inside pool

the little ones love the indoor pool

booked this place because of the indoor pool, my oldest son is a huge water lover so it was perfect

they accommodated us with an early check in so we were able to enjoy dollywood

pool and excellent staff, kezley was very nice and gave good advice for where to eat

while i personally didn't use the pool, it seemed to be very popular with families with younger kids, and from an outside glance, it

staff are awesome and super sweet the rooms are amazing the pool is awesome as well

we also enjoyed the pool

location and pool

pool had a lot of chemicals and metals and turned my blonde hair green which hasn’t ever happened

the remodeling and new beds are nice. pool looked recently refinished also.

nice little pool and our room overlooked the

great location, great staff, clean room, clean pool, good coffee.

quiet and spa tub in room.

jill was so friendly during check-in, the indoor pool is nice and clean, the property is well lit and my daughter and i felt very safe

the rooms are very nice . and i loved using the outside pool

the pool was a little bigger and that you didn’t have to go outside to go to and from the pool

indoor heated pool is great

and drinks from the bar and staff was excellent

other guest smoking in the building, not having laundry equipment at the main resort building

heated outdoor pool, lazy river, planned activities for adults and children every day

i love that they are pet friendly and they have a dog park

i liked convience pool and lazy river

free wifi and parking and is just a cozy wonderful place

the wifi connection never connected to my phone!

wifi was very spotty, they did warn us at check in. everything else was very good

the wifi was not really good, it would connect and take 2minutes to reconnect all the time

i couldn t connected wifi

we loved the pool

loved the indoor pool.

we stayed in a spa tub room

we stayed in room 201, this was one of their jacuzzi spa tub suites with fireplace

indoor pool was open till 11 pm

their indoor pool and gym is open 24/7

great location, cozy and well furnished — we even did a load of laundry during our stay — and beautiful views

lol and that it did not contain a oven but the kitchen had everything else

the swimming pool could be warmer

kitchen sink handles were a little broken but this wasnâ

pool and spa area very nice

we also loved the pool area

kids love indoor pool area and hot

they need a different way to do the breakfast bar and need more than one waffle maker

i do not like when parents let their kids play in the

also have an indoor pool and give you a coupon for breakfast at the restaurant across the street

the spa tub in the room, balcony, and electric fireplace in the room was perfect

lots to do in area from titanic museum, things for kids and shows

the private in-room hot tub/spa and you just can't beat the breakfast deal across the street with full hot all-you-can eat

indoor pool was ice cold

i was very pleased with the breakfast selections.

beds were comfortable, had a full kitchen, this might be my new go to for when i come to dollywood

maybe more milk on the breakfast bar

very clean n quiet, breakfast a major plus

had a room with the kitchen in it but they didn't have any dishes or pots and pans or silverware to use

the pool was great

would be lovely if the pool was heated but overall nothing to dislike

pool was clean not very big

check in was simple and was even able to snag an early check in time

pool is smaller than expected

the only thing we had a problem with was parking and wifi.

the wifi did not work most of the time and parking was difficult, not enough spaces.

didn't have any wifi access that i could tell.

the water pressure is mediocre, and the wifi is poor

could not hook to wifi not use the house phone

staff, very friendly, nice beds , breakfast was a buffet

wish there was some granola on the breakfast bar. bacon would have been nice as well.

breakfast was included

extremely helpful staff, room service, large room, stunning lobby, 24 hour pool, elegant decor, and overall great experience

nice and clean, roomy great staff, great price and the buffet breakfast was awesome, will definitely be back

wifi was weak the steps to get to the river needs redone

wifi was horrible could never get it to connect

location, wifi was not good

could not get on wifi. room needed a small table for coffee maker.

only thing that we could complain about at all was no coffee maker and the wifi was constantly losing connection

very clean, staff was very friendly. the breakfast was good.

breakfast could use some work but overall very good

bed and breakfast

left before breakfast was served.

the location was great, breakfast was yummy, and the rooms were nice for the price.

water veiw from the room and pool wasn't busy

my kids loved the pool and the view to the river

have been nice to swim in their pool

river behind hotel, pool,

conveince and the pool was great

the wifi was a little slow at times.

the wifi was slow.

the wifi was spotty at best.

the wifi was horrible but then again we need to take more time away from our phones and enjoy family

wifi was good and water pressure and temperature was excellent

outdoor furniture and furniture around pool was ready for up grade

need more chairs at pool , and pool was cloudy

was comfortable, room was clean, no noise, nice pool, close to various attractions and variety of restaurants

everything was great! krispy kremes with continental breakfast. no pool curfew

the pool was excellent and the workers was so friendly!

there was a game room, laundry we used both

is only one area to do laundry

when asked they explained behind on laundry but would get me some -gave me 4 hand towels for 4 adults

it would have been perfect for us if only had a free breakfast.

scent of the laundry stuff was way too strong, the hot tub wasn’t working, the ice machine on our floor

every thing kids liked the cookies of course ,i liked the staff and clean rooms

pool and hot tub were great also

the pool is open 24 hours

did not eat breakfast here but was told of what was offered for snacks etc.

pool was a little too cold

didn’t have washing powder did laundry. was out of stock. had to make a trip to the store.

had to pick something i didn't like about this place it would be that the only way to get to the pool area is through the dining area

no plastic laundry bags for dirty clothes

laundry facility was great

also loved the restaurant and bar area

there was no pet fee.

if my kids had wanted to eat waffles, we would have definitely went

every day your there for one of the best pancake houses on the strip, you get a free pancake breakfast, or for 6 dollars more, choice of menu, or have the breakfast bar,all you can eat, can't

i couldn't use laundry room or ice machine

pool was closed and parking limited

our second room was by laundry which they did all night

it is walking distance to the island, shops, pancake houses, fun parks, putt putt golf and go cart tracks

perfect location for walking to the island, gift shops, go karts, mini golf, resturants and the pirate voyage show

the laundry room didn’t seem very secure to use

you would see several maintenance walking around but not really doing anything besides picking up laundry from the housekeepers

the indoor pool was very clean our kids also enjoyed the hot tub

the swimming pool open early and stay open until 11:00 pm, my little one like the swimming pool.

we loved the pool and hot tub

the swimming pool was a lot of too cold

the kids loved the pool and everything

the room had a full kitchen equipped with everything you needed to cook with

along the river next to the hotel convenient location in pigeon forge great room layout liked the kitchenette plenty of towels comfy bed pricing was excellent

the room was large and loved having the kitchen

the room was very roomy with a full kitchen

pool looked nice, and we noticed the walking trail although we didn't get a chance to use either

good location, breakfast and clean facilities. social distancing no problem. good wifi too.

worst thing about the stay was our room had know wifi

clean rooms, comfy bed and pillows, privacy, easy wifi access, coffee and creamer options in the front office but we also had keurig pods in the

wifi not secure

wifi was not working during my stay

the breakfast was amazing! my children and i loved the pool!

hotel room stayed cold which was great and we loved the pool and the kiddie pool for our 4 year old

the pool and comfy beds

really good place to stay , pool was relaxing. friendly staff

the kids loved the pool

pool had a hot tub that was overrun by very small children at 11 pm at night

love this motel the indoor pool is open 24/7 and you can smoke in the rooms this is the only place my husband and i stay in

gym was out of order due to waiting on new equipment

with two toddlers they of course woke up and thank goodness they have a 24/7 pool because the kids were ready to play

super nice staff and awesome room service they made our room super special for the kids when we was out doing things

so very clean) as well as the outdoor hot tub was wonderful

hotel great service very friendly and very central free wifi free breakfast coffee and water always

wifi did not perform well and there was no mirror outside of the bathroom

the wifi was really spotty. i wished they changed up breakfast a little bit.

wifi didn't stay connected but we weren't in the room much to matter

their pet fee was less expensive than other places as well, so that was good

the pet fee and pool needs updated

breakfast bar should be available at least until 10am because 9am is too early especially if you

was awesome as well as the breakfast

had to walk in the cold outside to get to indoor pool

smelled like dirty gym socks

my grandsons loved playing in the pool each night

the breakfast was great (fruit, cereal, muffins, waffles, pancakes, sausage, gravy, biscuits, bacon,

adults and kids were pleased

we didn't have time to use the indoor or outdoor pool, the gym, or jacuzzi, but they are always a welcome sight

we also enjoyed having the full bar there that we could order drinks from and restaurant

the bar and kitchen area needs more help. they were working so hard and running behind.

breakfast was great, kitchen staff polite.

hotel really put me at ease by having amenities afterhours for my adult kids

we loved the breakfast and supper options. loved the hot tub.

rooms were very large and beds were comfortable we had a suite so it was great with the kids having their own

i made use of the laundry in the hotel which was a plus

we asked for a view facing the ferris wheel so our kids can watch it at night from the balcony and the staff accommodated it no questions asked

breakfast was small but

the indoor pool was nice and heated

small pool

our room with the spa tub was amazing

had a spa tub but we stayed so busy in town we didn't really have the time to use it

the pool was open fri-sun 8am-12am free coffee in the office area

they allowed late check in/late check out (1hour)

breakfast was great, kids loved the pool, pet friendly, and staff were friendly and helpful.

the breakfast is always fresh and good. we always enjoy it.

booked a year in advance no told us of the pet fee when we booked the room we had a service dog with us they told off pet fee for should have

kids diving in pool

great room and awesome breakfast

also, breakfast lasting an extra 30 mins through the week would be nice

best breakfast in 2 weeks of hotels! nice and clean. large outdoor pool.

kitchen

we fully enjoyed our breakfast. it was wonderful. no need to go to a restaurant.

slept in and ate leftovers loved having the kitchen

lazy river pool and gym were great

i loved the balcony and pool , spa and fire pit area

24/7 access to the pool, gym, and game room amenities

our first night we had some very loud college kids next to us.

there was a lot to do on property for kids and adults

kids loved the location

cleanliness of room, rooftop/pool, & atmopshere of hotel

pool top roof!!!!

great location rooftop pool was awesome! rooms were clean and the shower was amazing!

it has an amazing roof top pool with a bar and great view of the island.

location was great, free parking, open late. beds firm and flat

breakfast not served due to covid-19.

pool could have been cleaner.

breakfast was available, however, i did not have time to enjoy the meal that was provided

the only grand vista was the parking lot

had the loft with spa tub on the 3rd floor

they gave us milk for our 1 year old even though it wasn't breakfast time

is a pet fee that is not listed on their site

their breakfast could have been better

pet fee

clean facilities, nice pool, decent breakfast.

pool where i could exercise and children loved the themed water park pool

also very nice gym

breakfast was good, room was clean and pool was nice

pet fee on a 3 pound full grown chihuahua and the fact you don’t post the pet fee on the

all the weights were taken out of gym due to covid-19.

very nice and clean had plenty to do for the kids. nice outdoor accommodations.

fairly new facility. easy access. nice amenities. pool, outside grills, laundry, gym.

kids playing on gym equipment and running up and down the halls

pools, beds, kitchen, distance from dollywood, island