swimming pool was cold, without heating

excellent breakfast, friendly staff and very good restaurant on site

there was not natural juice at breakfast, what i missed from a hotel like this.

delicious breakfast and coffee

the engenho velho solely because it is adults only - like most adults we are not travelling with kids; and do not enjoy being disturbed by them

the free wifi in the room was not good. but all the rest was perfect

great wifi, comfortable huge bed, amazing view, rain shower and a stone beach right in front of the hotel

- amazing views over the sea

the wifi kept on dropping all the time. i hadn t clear wifi .

some areas of the hotel have low/no wifi coverage -like the sundeck on the top floor

the style of the suites and the pool were perfect

view, openness and wonderful infinity pool

is stunning with magnificent views all around, from the room, from your bed, the terrace, the pool

- terrasses - pool - view - parking - location - rooms

the owners are really kind and friendly, the pool(area) is really nice and the beds are very comfortable

wifi could be better

wifi was good, the gym was okay and the swimming pools were nice

the wifi password printed on the room guide didn't match the real password, so i needed to get help

the only downside for me was the wifi, which was good in the common areas but very unreliable and slow in the rooms

than usual evening entertainment, combination of harbour and beach was a nice surprise, good wifi

bedrooms it was very nice and clean, the bathrooms was very nice as well, i did like the kitchen very spacious living room it was very nice to

it has a well-equipped kitchen with all the pots and plates ready

kitchen with all the necessary equipment

great kitchen and external bbq also

some kitchen utensils are quite old and not working properly

it's a really great experience

i enjoyed exploring the territory of the hotel, relaxing by the pool

parking wasn't easy, especially at peak time

breakfast was superb

the parking is pretty small but they offered a transfer from a large parking downstairs.

wifi in the rooms, however we understand that is

wifi not in rooms

a 4-star hotel i was expecting to have wifi in the room

lack of wifi in rooms - only in reception ! not good for a hotel of this quality these days.

no wifi in the room

), infinity pool, bar on top of the cliff, amazing views from any part of the hotel

also the honesty bar where it is possible to take out in trust is great

infinity pool, and surrounding areas, great pool bar, lovely food, staff couldn't do enough, free shuttle bus into

bathroom upgrade in rooms. a bigger gym.

it was said that outdoor pool is heated till 25 degrees, it didn't feel more than outside temperature (approx 18

we popped out for a short walk to a waterfall 20 mins away before breakfast

the food they served was good, even though we got the same breakfast twice

no breakfast before 10h, no dinner after 18h, the price is extermely high for what you get

personal contact with the staff is only short and only during breakfast and dinner times for a couple seconds

a large party so had the entire place to ourselves - the staff leave after setting out dinner and breakfast - which was incredible

good location with parking, nice personnel and comfy room

nice parking spot directly next to the hotel

nice location. central to jardim do mar. lots of free parking!

breakfast

a small quiet property easy parking and close to the beach in a cute small village with some great restaurants

the room was nice, pool too, breakfast enormous. good value for money!

good sized, spotlessly clean; on the rooftop there's a bar open till evening with a small plunge pool and free sun loungers

terrace with a swimming pool directed towards the ocean, also view from the window, very good breakfast

rooms are good sized, spotlessly clean; on the rooftop there's a bar open till evening with a small plunge pool and free sun loungers

rooftop pool, small but

large studio rooms with kitchen (mine with balcony and ocean views)

the indoor pool was great

panoramic view through our terrassa, memory foam mattress, breakfast.

delicious buffet breakfast with variety of food

i really liked the breakfast, fresh and various choice of foods

the bar vas closed. !

large pool, not crowded at all

had to go to the dining room to get a bar tender and the game room could have been a bit warmer

the swimming pool is large and with good temperature

there is a beautiful pool area, a small but well equipped gym and all very bright and clean

was my second time and i wish i could return sometime in the future stable wifi, washing machine, kitchen, tv, big sofa

big apartment with kitchen and cool couch with tv amazing view from the terrace great and funny shower :) everything

the bed was exceptionally comfortable, and we loved the invigorating hot shower and well-equipped kitchen

view, helpful and cheerful owners of the house, spacious room fully equipped with nice nice kitchen, and of course, the trails right next to door

there was two large beds and one small bed, the kitchen was in the same room, and also there was a private bathroom

there is a sauna, steam room (separate charge) pool and

unfortunately we didn’t have time to use a swimming pool area facilities

breakfast was delicious and all staff members were friendly and helpful

great views, breakfast and facilities.

pool very helpful staff decor food was good in the restaurant in the evening

rooftop pool and breakfast

decorations, staff, breakfast

fantastic selection for breakfast

pool table is a great touch

tasty breakfast with fresh fruit, freshly baked bread, pastries and more

i also thought the rooms were very comfortable and clean and enjoyed the pool

hooks for towels and long jackets, small space in the bathroom, early closing hours of the bar and instant coffee for the breakfast

staff were wonderful both at the reception and in the bar and restaurants

the bar could have been open a little longer

breakfast was good and eating outside was a lovely way to start the day

wifi wasn t working, the bathroom that was supposed to be a private one, was outside of the room

wifi worked in a public area only, and even there speed was slow

wifi in room

working wifi

no wifi in the room

a playroom for kids

location, rooftop pools, gym, personel

nice pool with warm water, perfect for an afternoon rest

and spa could do with some improvements but it’s genuinely the only small fault i had with the hotel

hotel has everything you need for a spa vacation

close to swimming pool with ocen water

very good the breakfast

value for money with breakfast included

we really enjoyed the breakfast, it was very tasty and had many things to choose from

- panoramic bar from which you can enjoy the

free wifi and parasols around the pool

we enjoyed the breakfast as well, very nice selection of available food

daily room service

very great hotel! amazing view from balcony! great food beaitiful pool nd access to the ocean

the breakfast the dinner the room was amazing

keen staff, clean and beautiful lobby very reasonably priced bar and restaurant, nice view from

a bottle of water in the room, certainly no tea or coffee making facilities, nothing in the mini bar fridge

the breakfast was incredible, you would not need lunch after the amount they served

friendly helpful staff, great breakfast.

lack of available facilities e.g. bar open

gym is not great (only a few cardio machines and on the first floor landing (so no separate room)

the sunbed and pool area is very spacious and comfortable

- local red wine particularly poor and no option even to pay for a better alternative - and the bar service was slow

long way from the centre, promote no putting towels on sun beds but then doesnt enforce it, gym tiny, not even a gym a bike, running machine and eliptical pushed into the same room as the

temperature in the sauna is quite low, and the water in the swimming pool is freezing, you don't want to go in it

and indoor pool, good food at breakfest, you can buy 1 day ticket for bus from the reception, wifi signal good out and inside, have pingo supermarket and forum madeira (shopping mall) at 10 (+) wifi was available all the time (+) at the beginning, i was in a single bed room and its wifi was weak, so they moved me to a another bigger room (-)wifi signal was weak, specially in the bedroom and bathroom (+)wifi did not work well and the pool a bit cold, everything else terrific (-) the wifi in our room, a111, was not always strong enough (+) free wifi is excellent, very fast (+)breakfast was wonderful, wifi was great enough to work remotely, sauna and pool for free (+)great, polite and helpful staff, good free wifi, plenty of excellent restaurants within easy walking distance, private underground parking (+)the view. wifi in the room.

the gym was also pretty sufficient and had an adequate amount of equipment

spa was be to accommodate in short notice

good swimming pool

lack of facilities for kids

tasty breakfast, rich dinner, spacious room, friendly staff.

breakfast was tasty, varied, and made with fresh products

the pool is not very big but there were no problems with free places

great location, nice pool with a pleanty of sunbeds, large rooms.

we really enjoyed the breakfast and dinner buffet which were varying sufficiently from day to day to keep every meal

the pool, jacuzzi, and swimming pool are excellent

breakfast, good location with free trips to the center of the city by the hotel bus, and also the spa facilities were very good

clean and comfortable, nice pools and lovely helpful people in the service and at the pool/bar/reception

tasty breakfast with a lot to choose out of

the room had a fully equipped kitchenette which is handy for those travelling with kids

i didn’t like the coffee at breakfast — it had way too much sugar — but these are minor details

breakfast, the sauna in the basement, the balcony with sea view, the swimming pool on the top floor

the only think could be changed - indoor pool opening hours - for us 9 a

the breakfast, saunas and indoor pool

new place and we love little spa they have and roof top ud83eudd29breakfast very good ud83dude0a very nice reception and people was very kind

the wifi didn't allow streaming youtube videos in our room but was ok for the rest

wifi didn't work in hotel room, only in the lobby

wifi was very weak in the room but they promptly fixed it with a router just for our room

good breakfast, clean rooms, quality wifi, great staff.

there is no wifi at the pool and at breakfast room.

nothing to dislike. the wifi speed could be a bit better, but that was no issue for me.

gave us great tips for how to plan to see the sites for the duration of our stay good wifi reception throughout hotel very cool that they have a handler with a bird of prey to keep

wifi was off for one whole day while there no slippers provided in the

we were without wifi for one whole night almost certainly because all staff were not trained in wifi issues and how

decent breakfast on the terrase, overlooking the ocean - i don't get that kind of bonus very often :)

the included buffet breakfast offered a great choice and also included portuguese custard tarts, pancakes, omelettes to

really enjoyed the selection of food for breakfast and dinner

could not have been better, staff so polite and friendly, good choice of food at the breakfast bar , nice and easy excess to the pool, not too noisy with night entertainmen but still tropical,

didn’t like the gym

the gym was nice, the pools were large and, most importantly - clean and well maintained which cannot

wifi is good. room is big, spacious and well equipped.

the room was spacious, the wifi was very fast

st enough - i had to reconnect a couple of times but usually quite stable)

wifi was good also

poor wifi reception on 5th floor, the sundeck

well-equipped gym

bar staff, waiting staff, domestic staff and all front of house staff are superb

swimming pool could be bigger, but enough

thought entertainment was particularly good, piano and singer in lounge bar and variety shows in another bar, both traditional and modern dancing displays, and singing,

main gym was closed and we were not informed before hand

wifi very hot & misd

ly about breakfast and wifi)

room no issues, bed comfortable, wifi excellent and bathroom serviceable

- they don't provide any information

issue with wifi

quiet, excellent wifi, great shower

staff, wifi, location and renew pool facilities

shower was very good and wifi also good

the wifi connection is not good at all in the

wifi available only arround reception and pool area.

free parking and wifi

a lovely stay, good location, amazing sea view from the bed and the balcony, very good wifi in the room

good wifi

wifi didn't work in the room, but it did work in front of the hotel, which was a big shock to me

wifi unusable on second floor

wifi was very bad in the room

no wifi in the rooms,no drinks in the rooms,one pillow each

quick wifi - i easily took work calls

great for a digital nomad, wifi speeds were around 30-40 mbit up and down, 75 ms latency to sweden

the wifi was ok, but sometimes a little slow.

steep uphill walk to entrance,best to use 24 bus and enter past the swimming pool.

common areas are great, you can enjoy the pools, the tennis and the gym and the outside bar is also quite ok

the prices at the pool bar are quite high.

taking half an hour to order a drink in the bar area

good location bar with entertaiment at evening good breakfast

clean rooms, delicious breakfast, friendly staff all over the hotel

i particularly enjoyed the swimming pool at this property, and the rooftop pool's stunning views added a fantastic dimension to my

we made use of the pool multiple times, including drinks and tasty lunches

the breakfast is really good

location and value for money, i particularly loved the pool bar , perfect to relax after all day out

wifi was poor and weak. the room need a little renewal.

free wifi

public transport and aerobus, big pingo doce in neighborhood), fully equipped kitchen, tv, good wifi, pool

wifi wasn t great

decent location, cheap, clean, good wifi, friendly staff

many restaurants nearby, a fantastic breakfast buffet (even champagne), and a beautiful rooftop bar to watch the sunset

the staff makes you feel welcome, and the breakfast is absolutely magic

they have a lovely pool area, and a gorgeous rooftop bar that gives you fantastic views of madeira

maybe they can improve with the gym opening hours as it closes at 7pm which is right before and after dinner

great location with many restaurants nearby, a fantastic breakfast buffet (even champagne), and a beautiful rooftop bar to watch the sunset

wifi in the evening and evening hours was slow

wifi was atrocious

very bad wifi connection in the room. smell in the room.

wifi was operational but not strong

wifi was medium speed, but reliable

because i have to pick out something that was wrong, i'd probably say the wifi in my room specifically was poor

wifi in the rooms extremely slow

free wifi signal is a bit poor from rooms and i was on my data plan throughout the trip, but this was

wifi was either not working or being extremely slow to the point of being unusable

the wifi didn't work in our room.

to the reviews we had read prior to booking - amazing buffet for breakfast in particular - great spa facilities - sushi restaurant was fab

there are four pools outdoors so the pool isn’t so full it’s uncomfortable like a lot of other hotels

the gym was also great and liked the sea diving experience

we enjoyed everything in the property including the spa facility.

aquatic kids club was good for kids for parents willing to spend time alone

free parking breakfast was very good, staff was super friendly

however, we must say that the staff at the bar and breakfast was what made the whole experience even better

pool, excellent breakfast and a great bar and bartenders

selection for the vegetables and fruits for breakfast could be wider.

a lovely room, with a balcony overlooking the garden and pool area

location breakfast

exterior space for breakfast

selection of food during breakfast and it was the same each day ( for veg even worse), very bad like an instant coffee

the breakfast is not very rich and it is same every day. in the room there is no hairdryer.

breakfast was very good

poor wifi

think that the free wifi in the room have to be improved

wifi kept going off in my room

wifi was good

), and the bathroom a good size, the kitchenette was useful to make the odd cup of tea/coffee

of amenities and restaurants but make note they all except the pool bar require rsvp

beautiful views with lovely seawater pool and direct access to sea

breakfast was lovely with delicious fresh fruit, omelette bar, baked goods, specialty coffees and

i managed to fit a spa between the activities ( excellent as well)

can recommend the half board option with breakfast and evening meal at the rose garden

served+ pick up table breakfast

d worth the higher price tag)

excellent choices for breakfast. good service.superb location. magnificent views of the atlantic

we very much enjoyed the infinity pool and played some tennis on a well maintained court

breakfast at cliff bay was outstanding. overall our stay was very pleasant.

charged extra for water at dinner - we paid for breakfast and dinner option, so such a basic thing as water should have been included

from a personalized check-in - where fabio was absolutely amazing with my kids - to a wonderful birthday breakfast celebration for my wife, every detail was handled with

room, lovely pools, nice food and entertainment (i loved the folklore dancers), polite staff, car parks

faculties such as pools, spa good

of the bar staff were abrupt and not helpful

bed, enough room for two to work (2 desks in junior suite) as we were on workation, great wifi beautiful pool area with very comfortable sunloungers and very clean restaurant - we only (+) the wifi service throughout the hotel and in the grounds of the hotel worked perfectly (-)the wifi was sometimes weak. (+) wifi was excellent

d ~ 7 cab ride back up if the free hotel shuttle times don't work for you)

delicious breakfasts with plenty of choice. shuttle bus to town and back very handy.

nger and pianist)

very comfortable sunloungers and very clean restaurant - we only dined here once - very tasty bar - amazing selection of cocktails, life entertainment a few times a week

wifi was poor

comfortable beds, good wifi, convinient parking

unfortunately the wifi was a let down, but couldnt fault anything else

the staff the view the size of the room fast wifi connection

wifi very slow. wait for elevator: too long!

the wifi worked well

wifi in room for whole stay

the wifi was not very good, the entertainment was non existent.

were eating in savoy - very recommended, prices the same) - towels with huge hols - wifi cover only in the bulging, no in balcony or zero floor swimming pool area bu overall we really

the hotel wifi is extremely poor as it has been for years unfortunately

the room was a haven of comfort, featuring a private swimming pool with ocean views

wifi connection poor

wifi connectivity very poor

kept getting wifi security at risk notices! tv was also patchy at times.

i faced ac and wifi problem

the wifi in the room was nearly non-existent

didn't sow were is wifi password in room, we went to reception to get the passvord

wifi in rooms

good wifi in lobby

be seen as an opportunity to connect with those who are next to you, we would have liked to have wifi access in the suite

slow and or not working - more than once - wifi wasn t great for me in the lobby - everything else was

wifi is not working - i was not able to work from the hotel

d not a major one) was that i could not get wifi in my room

wifi connection fluctuated and the vast savoy complex being built behind the hotel could be noisy

the wifi in the room was quite weak, but fine everywhere else in the complex

in one of the rooms the wifi was poor, however in the other two worked well

occasional internet unavailability in room over wifi (but happen one time only) (+)all was great except wifi not working on roof top (-)wifi not working on roof top (-) wifi speed is terrible slow and signals don't reach bedside (+)for a 5* hotel by having a pool, jacuzzi, excellent view over funchal, nice gardens, a casino, wifi in the rooms, and free breakfast thrown in (-) in addtion, the parking was hard to find in a 5 stars hotel breakfast was the same everyday wifi was not working (+)bed comfy, breakfast abundant and varied, beautiful views, wifi good (-)wifi not working per times (-)wifi persistently dropping out, weak air conditioning (+) staff, free wifi, room, bed, walking around the facility, etc were all good to excellent (-)poor wifi noise from other guests in night

excelent room service, very wide choice for breakfast, good location

things were missing in room, such as room service menus etc

was great, only the breakfast buffet was very standard and did not live up to the hotel's other great offerings

didn't try the hotel bar area for entertainment

i needed to checkout early and getting breakfast bag was not a problem

friendly staff, excellent location and really enjoyed the breakfast

the breakfast was also very good with a wide variety of options to choose from

welcoming and friendly staff, lovely rich breakfast, a big choice of fruit & a fruit salad available (i love fruit so that was a big plus for

great breakfast on our last day they they gave breakfast to take to the airport

the hotel is located overlooking funchal from the terrace area, pool and most rooms and the views are amazing day and especially night time when funchal is all lit

the bar was lovely, the breakfast was great and the staff were wonderful

swimming pool at the top- amazing

place, great staff, super panorama, swimming pool (even if i couldn’t use it due to the weather) and excellent breakfast i had

from the owners francisco and rita to the staff pedro on reception to harry bar staff

the lady showed us parking spots and where to do our laundry, super nice

there's a school nearby, so be prepared for the kids to be noisy from 8 a

very central early check in possible friendly staff

there’s also a school nearby, kids cheering incessantly the whole day, which is a nice atmosphere in a way, but not if you like

is a school playground with screaming kids from 7:45 am until 6:30 pm

wifi signal in our room was poor, but the hotel did provide us with a wireless router that solved

wifi in the room was not capturing well for video calls, some furniture like table could be

also free wifi, free water, free drinks and chocolate in the room was great

but not to be convenient for users if your computer has virus/firewall protection, connection to wifi could be a piece of

no gym hotel is inside a shopping centre. jacuzzi wasn t very warm.

the wifi is very reliable, which was important to me as i had to work a bit here and there

- staff - the view - location - wifi connection - confort - trendy hotel

staff, rooftop swimming pool, wifi

also, just a small niggle that the hotel wifi wouldn t stretch out onto the balcony

wifi is super fast

also very clean and the wifi was very good

however, one room did not have a small refrigerator nor was the hotel wifi able to reach it

wifi worked fine

wifi

unable to get wifi in room 109 but could do so in the public spaces

phone in the room didn t seem to connect with reception so had to go downstairs to ask why the wifi didn t work - turns out it s written down incorrectly on the card they give you with

nice room, great location og good breakfast. nice staff, good wifi - all you need

wifi worked very well

i have not been able to get a good wifi, i was connected but unable to load pages, too weak

one of the best wifi connections i ve experienced for a hotel in a while each floor had its own wifi connection

the bed was good. the wifi too.

wifi good

always parking across the road

very good gym and spa facilities and the food was excellent

best 5-star value-price in madeira, good breakfast and amazing staff

do the rule that you can not put towels on the pool bed for the whole day

promenade), the room was spacious and stylish, the breakfast was excellent, and the pool and the bar at the rooftop were also really pleasant

extremely good breakfast ahead of some long levada hikes a beautifully run hotel

central but with a pool on the rooftop

fabulous rooftop pool and bar area

the offered services were perfect also (free wifi, breakfast and so on) (+)next to the window with a half wall separating it from the bed area) and had good mattresses, wifi and shower, and room for all bags (+) wifi good (+) free efficient wifi (+) wifi was reliable (-) the wifi signal was (+)really friendly and helpful staff, great wifi really high speed and fantastic location (-)wifi at room no. 303 could have been better. (+) quite good wifi (+) my room was very large and comfortable with great wifi and much appreciated air conditioning

located hotel in funchal friendly, efficient staff quiet comfortable rooms excellent breakfast

was a little bit difficult to find the parking place, because there are no signs on the building

free parking

location, friendly staff, great breakfast and clean room

• localisation • laundry service good deal

perfect location, clean room, a well equiped kitchen, comfortable bed and very large shower

equipped kitchen, although we didn’t use it, with oven, kettle, coffee machine, etc

emergency numbers, first aid kit, oven, kitchen utensils etc etc

location and clean studio with equipped kitchen if you wanted to cook something

had kitchen facilities and a small balcony

we had our own private rooms with a tv, bathroom and kitchen which also had a washing machine, so had more than enough to live happily for the week in

perfect location, fast check in, everything clean, coffee and tea at the kitchen, nice personal

is not a complaint since i didn't cook, but more a heads up for those who do, the kitchen is rather poor equipped, no frying pan or spatula for example

next day, we get very nice apartment , with 2 bedrooms, convenient kitchen and clean bathroom, in renovated building

the apartment was spotless with a kitchen filled with everything you could possibly need

hotel has reasonably priced restaurant and bar next door

breakfast was simple, and that was all we needed for the start of the day :)

the breakfast can be more diverse but still it was completely decent as it was

great location, good breakfast, very nice staff, good vibes

friendly staff nice bar and amazing comfortable room

staff is superb, wifi good, no parking, but you can found place at street, we parked car at pedestrian way - it's

clean bathroom, rooms are big enough for two people,with international channels and good wifi

wifi, loud cleaning, lack of personal space

she gave me coffee, wrote down stuff for me to visit, helped me with my laundry

signs everywhere like not to take long showers, not to wash laundry in sinks, not to leave rubbish etc

the rooftop terrace was beautiful with its pool and plenty of sunbeds or seating

didn’t work at 4 pm, the bar too

loved the nice pool, with a perfect view around an the cool bar where we could have a drink sitting on a barchair with our feet in the water

breakfast was very good

nice room. swimming pool very good

the breakfast was disappointing

location; shop under; breakfast; staff;

friendly staff, spacious room, nice breakfast and good location.

breakfast is nice

great location. good breakfast. fantastic value for money

breakfast was below average,no fresh fruit and only rolls,ham and cheese

beds a little too firm, limited breakfast buffet

reception friendliness, and help. good breakfast choice.

breakfast was not very pleasant

pillows are a bit uncomfortable. breakfast is good food but lacks a bit of imagination.

location, fantastic breakfast and friendly staff, nadia on reception was very helpful.

nice and helpful hotel staff - beautiful view over the city from the rooftop - tasty breakfast - gym and swimming pool - comfortable bed - close to pingo doce and the city

nice and helpful hotel staff - beautiful view over the city from the rooftop - tasty breakfast - gym and swimming pool - comfortable bed - close to pingo doce and the city

hotel bar looked good too

sure we could be there for breakfast or else they would have made a plate for us, a very cool pool and a great view

breakfast was good, but may be add new/different food every couple of days

liked everything: the location, the room, the staff's attitude, the cleanliness, the breakfast

clean, comfortable, friendly, well located, nice pool and bar. excellent breakfast

hotel in the center with lovely roof top bar and pool, the staff was excellent

city centre location was fantastic and the rooftop bar with pool was a great find - perfect for some chill time after exploring