the pool is a

beautiful garden, great view, excellent breakfast

self catering and did not have breakfast

breakfast was not as good as it was two years ago, and the overall price level of the stay was a

beautifully tended gardens and excellent spa facilities. best one we have ever been to.

good wifi

wifi in the unit

maybe bit more choice of breakfast options

view we loved having breakfast watching the view

the hotel's sea view bar is amazing and the staff is friendly

beds, good wifi, lots of outlets

wifi was not working at all in this part of the resort

must of things, but wish it was wifi in the room

the rooms are super comfortable, wifi works perfectly and the staff is very friendly, even for high madeira standards

shabby interior, no wifi connection in the rooms.

room had everything you need, including small fridge and tv connected to wifi

ound 6 - 10 pm)

wifi connection was always

wifi did get slow during the peak hours

wifi in the room was not working well

bad wifi connaction

wifi coverage. this was only available in the reception area.

was no wifi signal in my room and elsewhere at the hotel

good wifi connection

hot tub / jacuzzi with cold water - indoor swimming pool open only until 18

weak wifi

no wifi in the room

no wifi in the rooms

hotel is fine, it will benefit from wifi in rooms.

kitchenette with no utensils, no wifi, no free parking for guests.

could only book a spa treatment and the la carte restaurant on arrival (and it was closed on sundays and mondays so

great place to stay with kids as they enjoyed the swimming pool and food

we wished that your indoor swimming pool and jacuzzi were opened during our stay.

great place to stay with kids as they enjoyed the swimming pool and food

would have been great if the menu is changed for breakfast and also salad selection is always same

wifi was without password

wifi is the only problem. it's pretty unstable.

wifi atrocious in room, beds small, and hard, tv small and outdated, room cleaning not thorough

bad wifi, one of the receptionists was rude upon arrival.

wifi superb

the shuttle bus service down to funchal was very useful

shuttle service offered but not enough departure and return times proposed

nice surroundings, wonderful breakfast and food, great service

shuttle service to

food excellent with a great breakfast

great place to work (doing video conferences all day, wifi ++) and good starting point for hiking and exploring funchal (10-20 min by car) (+) clean and comfortable cottage with well equipped kitchen, central heating and wifi (+)location is splendid, huge own forest garden, the concept of the house is great, the wifi works well, the sleeping room is spacious and the beds are good

car space small for parking and very uneven track to get to it

rtensias) with 2 bedrooms and one open space for kitchen/dinner/living room

it is a parking lot for yourself

the daily cleaner was friendly & efficient & we particularly liked the laundry service which included ironing

very friendly and helpful staff + green and spacious territory + private parking + location is close to airport, funchal and hiking/beach spots + breakfast every morning

they have parking for which you don t need to pay on top

we absolutely loved the breakfast by berta and pool!

the pool is cold - but i still loved my bracing swims before hot showers

made us takeway breakfat for the plane,very kind ud83eudd70ud83eudef6 stunning garden with sauna, pool, massage placeud83dude0a and those flowersud83eudeb7ud83eudd70 definitely will come

there was therefore a big temperature difference between the kitchen, where there was no radiator, and the living room, where there was a radiator

we stayed with our kids and rented two houses — everything was just perfect

no washing machine, but laundry service offered by the host

nice cosy living room, big kitchen, big comfortable beds with amazing pillows

kitchen includes only very basic equipment

we had a small kitchen as well which made life so easy

well stocked honesty bar on the veranda - so guests treated like adults

you also have spa services if you're interested

the rooms were wonderful with a little kitchen and lots of food available (you did have to pay)

or at least combined, i would ask for a warm kitchen, but cold things and drinks could be buffet style

nice bar down the hill with good live

bar prices were quite high, but there's a fantastic bar overlooking the sea just down the road

the pool to be heated would have liked a proper double bed rather than two singles pushed together

the fitness suite and the spa facilities are dirty and not acceptable

that night the air con was remarkably fixed * room- supposed to be a suit but the spare beds were left out in the lounge area resembling a bed sit

good breakfast

the pool is much smaller than it gives an impression from the pictures, but there's a beach where you

sea view and few steps away from a pebble beach with old town with several great restaurants and bar around

everything about this hotel, from the breakfast/dining room to the sun lounger and outdoor pool area, to the heated indoor pool

the food was exceptional with fizzy wine at breakfast and an excellent a la carte dinner menu

laundry is offered for a price with a terrace to dry it on

breakfast has a great choice of cooked and continental

very good breakfast was , fresh fruit, etc - the only thing - coffee could be far more better

the location was excellent in old town funchal, within walking distance to several restaurants, bars and shops

the rooftop pool and bar have fantastic views

was wonderful apart from the noice of the dogs barking constantly until 2am every morning

delicious breakfast buffet

was lovely, pool table in the bar and a roof top pool with a great view

sure we could be there for breakfast or else they would have made a plate for us, a very cool pool and a great view

great common areas, big bar and separate restaurant

check-out to leave out suitcases at the reception and we also appreciated being able to use the pool in the afternoon on our check-out day, amazing

clean bathroom, rooms are big enough for two people,with international channels and good wifi

staff is superb, wifi good, no parking, but you can found place at street, we parked car at pedestrian way - it's

wifi, loud cleaning, lack of personal space

however, upon loading our laundry into the machine, we were unexpectedly asked to pay for its use and also charged extra for

o folding) which was helpful and i used it twice

reception friendliness, and help. good breakfast choice.

good hot breakfast , good coffee from coffee machine, good choice of cold plate cheeses and ham

breakfast - very poor (only bread, some ham and corn flakes, no cheese, no vegetables, no fruits

pillows are a bit uncomfortable. breakfast is good food but lacks a bit of imagination.

beds a little too firm, limited breakfast buffet

breakfast was delicious.

great location. good breakfast. fantastic value for money

breakfast is nice

the breakfast is very basic. no eggs. but with fresh fruits. so a fine start of the day.

the breakfast was disappointing

nice room. swimming pool very good

clean room and a large breakfast selection

very good shower water pressure, pleasant staff, rooftop views and relaxing solarium and pool with bar, excellent

loved the nice pool, with a perfect view around an the cool bar where we could have a drink sitting on a barchair

breakfast ... had to wait for food to be replenished

we had a kitchen but no dishsoap to wash the dishes

there is wifi, towels, toilet paper, a small tv and a self-catering kitchen - you can do it yourself

next day, we get very nice apartment , with 2 bedrooms, convenient kitchen and clean bathroom, in renovated building

is not a complaint since i didn't cook, but more a heads up for those who do, the kitchen is rather poor equipped, no frying pan or spatula for example

there's a small kitchen which was great for me as i prefer to make my own meals

early check in and late check out. bag storage.

great location, good breakfast, friendly staff

super early check in (thanks again

could recommend bolero on str 31 janeiro, bar revolution, venda velha and

there is bar in this hotel this is the reason a little bit noise until midnight.

the rooms were large and the breakfast buffet was very impressive

spa and breakfast

it was not possible to make an appointment to the spa from the reception, and the desk at the spa was most of the times empty, because the staff was

indoor and outdoor swimming pool

allowed early check in

equipped kitchen, although we didn’t use it, with oven, kettle, coffee machine, etc

location and clean studio with equipped kitchen if you wanted to cook something

emergency numbers, first aid kit, oven, kitchen utensils etc etc

perfect location, clean room, a well equiped kitchen, comfortable bed and very large shower

had kitchen facilities and a small balcony

wifi good

the bed was good. the wifi too.

were very nice room had a lovely view and was quiet except for first night with wind no big deal breakfast was plentiful, and the restaurant had a great selection they operated a shuttle service

beautiful view . excellent breakfast. helpful staff

outstanding breakfast, very kind staff, beautiful view. has free parking.

• localisation • laundry service good deal

the offered services were perfect also (free wifi, breakfast and so on) (+)next to the window with a half wall separating it from the bed area) and had good mattresses, wifi and shower, and room for all bags (+) wifi good (+) free efficient wifi (+) wifi was reliable (-) the wifi signal was (+)really friendly and helpful staff, great wifi really high speed and fantastic location (-)wifi at room no. 303 could have been better. (+) quite good wifi (+) my room was very large and comfortable with great wifi and much appreciated air conditioning

we had to leave at 8:00 by taxi

s ordered by the staff) and asked for a bit early breakfast

and used the parking as

parking wasn t available, which we found out after making the reservation

central but with a pool on the rooftop

breakfast was amazing loved the rooftop pool everything was amazing

the hotel restaurant, noz, was lovely too - breakfast was great every morning, with lovely bread

the breakfast was always amazing

breakfast was great and a perfect location.

wifi worked fine

one of the best wifi connections i ve experienced for a hotel in a while each floor had its own wifi connection

i have not been able to get a good wifi, i was connected but unable to load pages, too weak

nice room, great location og good breakfast. nice staff, good wifi - all you need

wifi worked very well

fast wifi, big and clean room, good selection of tv channels, air condition

also very clean and the wifi was very good

wifi was not working

wifi

wifi a bit iffy in room, good strength but failed to connect most of the time

on the door in the room next to us it wasn't really the management's fault that some crazy kids were drunk and yelling, but it seemed to go on longer than i expected

is a school playground with screaming kids from 7:45 am until 6:30 pm

there’s also a school nearby, kids cheering incessantly the whole day, which is a nice atmosphere in a way, but not if you like

and moreover the balcony was literally 20 cm apart from another one and right on top of some laundry and garbage room

the lady showed us parking spots and where to do our laundry, super nice

wifi signal in our room was poor, but the hotel did provide us with a wireless router that solved

also free wifi, free water, free drinks and chocolate in the room was great

but not to be convenient for users if your computer has virus/firewall protection, connection to wifi could be a piece of

wifi in the room was not capturing well for video calls, some furniture like table could be

pool area with a really amazing view and exceptionally good cocktails

place, great staff, super panorama, swimming pool (even if i couldn’t use it due to the weather) and excellent breakfast i had

the hotel is located overlooking funchal from the terrace area, pool and most rooms and the views are amazing day and especially night time when funchal is all lit

i also appreciated the bar patio i'm front of the

the breakfast is really basic, but good, and the pool has a wonderful view and perfect after one day of hike but i would add some beach chairs

swimming pool at the top- amazing

- staff - the view - location - wifi connection - confort - trendy hotel

good wifi

also, just a small niggle that the hotel wifi wouldn t stretch out onto the balcony

staff, rooftop swimming pool, wifi

wifi was great

good buffet breakfast, with a good choice of fruit, meats and hot food.

welcoming and friendly staff, lovely rich breakfast, a big choice of fruit & a fruit salad available (i love fruit so that was a big plus for

the breakfast was also very good with a wide variety of options to choose from

breakfast was very good quality, very delicious

i needed to checkout early and getting breakfast bag was not a problem

occasional internet unavailability in room over wifi (but happen one time only) (+)all was great except wifi not working on roof top (-)wifi not working on roof top (-) wifi speed is terrible slow and signals don't reach bedside (+)for a 5* hotel by having a pool, jacuzzi, excellent view over funchal, nice gardens, a casino, wifi in the rooms, and free breakfast thrown in (-) in addtion, the parking was hard to find in a 5 stars hotel breakfast was the same everyday wifi was not working (+)bed comfy, breakfast abundant and varied, beautiful views, wifi good (-)wifi not working per times (-)wifi persistently dropping out, weak air conditioning (+) staff, free wifi, room, bed, walking around the facility, etc were all good to excellent (-)poor wifi noise from other guests in night

huge variety hot and cold breakfast buffet, omelettes, eggs, bacon, sausage, cold meats, cheese selections, yogurts, fruits,

was great, only the breakfast buffet was very standard and did not live up to the hotel's other great offerings

the booking when we arrived, they were apparently full and tried to get us into their pestana casino studios

all the tours they recommended & the around the world show at the casino were excellent

it s a very small issue but the wifi could be better.

the wifi was not working so well in one of the rooms

wifi os poor as well

my only problem

wifi connection fluctuated and the vast savoy complex being built behind the hotel could be noisy

bed, enough room for two to work (2 desks in junior suite) as we were on workation, great wifi beautiful pool area with very comfortable sunloungers and very clean restaurant - we only (+) the wifi service throughout the hotel and in the grounds of the hotel worked perfectly (-)the wifi was sometimes weak. (+) wifi was excellent

the rooms, gardens,public areas and pool were all superb and well designed and maintained

the pool and gym were very handy and the concierge very useful

the hotel also offers valet parking and complementary shuttle bus to and from the city at specific hours

there was live music in the bar most nights, of a genre tailored towards the older age group of guests present during our stay

wifi very slow. wait for elevator: too long!

maybe only in the room we stayed, but the wifi was patchy and very slow.

comfortable beds, good wifi, convinient parking

the staff the view the size of the room fast wifi connection

comfortable modern rooms, strong wifi, great pool and spa area with a view, helpful staff, huge full breakfast buffet

wifi throughout the hotel would be good, as currently it is only available in reception and at the

be seen as an opportunity to connect with those who are next to you, we would have liked to have wifi access in the suite

no wifi in the room

didn't sow were is wifi password in room, we went to reception to get the passvord

good wifi in lobby

wifi connectivity very poor

the wifi in the room was nearly non-existent

i faced ac and wifi problem

kept getting wifi security at risk notices! tv was also patchy at times.

wifi connection poor

the room was a haven of comfort, featuring a private swimming pool with ocean views

the wifi was not very good, the entertainment was non existent.

the wifi was poor and did not give me access to certain business sites i use

were eating in savoy - very recommended, prices the same) - towels with huge hols - wifi cover only in the bulging, no in balcony or zero floor swimming pool area bu overall we really

wifi in room for whole stay

the wifi worked well

jacuzzi was hot but didn t have bubbles

because i have to pick out something that was wrong, i'd probably say the wifi in my room specifically was poor

all beautiful and nice to be in, views and outside terraces especially nice staff friendly wifi in public spaces

the wifi didn't work in our room.

i had no wifi in my room, but that was only a minor inconvenience.

heated outdoor pool. pool bar closed

the breakfast buffet was very good and had lots of choice

there are a couple of bars though they don’t tend to get busy so sometimes you have to track down a staff member to

the indoor swimming pool was great as too cold for the outdoor pool in winter

box - beautiful gardens well tended, fabulous floral scents in the warm evenings, generous breakfasts, prompt lifts, convenient parking and direct lift to our floor

staff - particularly in bar - everything was good value - food and drink

pool, excellent breakfast and a great bar and bartenders

however, we must say that the staff at the bar and breakfast was what made the whole experience even better

well kept communal spaces including a large outdoor pool, sunbeds, indoor pool, small gym and a rooftop terrace which was empty most days

staff very friendly and helpful. indoor pool was amazing as was jacuzzi pool and very warm.

location breakfast

exterior space for breakfast

the breakfast is not very rich and it is same every day. in the room there is no hairdryer.

breakfast was very good

selection of food during breakfast and it was the same each day ( for veg even worse), very bad like an instant coffee

think that the free wifi in the room have to be improved

wifi kept going off in my room

wifi was good

poor wifi

2 ring kitchen and tv was good

breakfast was excellent

we spent hours at the infinity pool and jacuzzi

we very much enjoyed the infinity pool and played some tennis on a well maintained court

the infinity pool has always lots of free sunbeds & is so beautiful

breakfast views from the avista restaurant are stunning

but you can use the facilities after this- we had a late flight so took advantage of the amazing spa & treatments as well as the gardens

spa to share with naked people. shower wasn’t working in the spa.

cuisine, very friendly and attentive staff and service, immaculte cleanliness in all area, super pool with great helpful guards

a very big mention for telma costa at the il gallo d’oro restaurant as she had raised the bar of offering an exceptional service and made a difference in our stay

was fantastic, with views of the ocean from the room and from the rose garden while eating breakfast

lovely hotel and perfect for families with young kids

facilities - gym, spa, fitness classes, squash, etc and exceptional staff - friendly &

staff let us have late check out at the end of the stay

the choice of pools and the spa resort definitely a plus

facilities, stunning location, pools superb, excellent range of exercise classes, and gym (les mills classes

good breakfast with an amazing view from the balcony

time, clean room, comfortable beds and pillows, clean white linens and towels, tasty and varied breakfast, friendly staff, panoramic view of the ocean

breakfast in the balcony with a view to the airport and sea

i had an amazing view, while i was eating my breakfast

hairdryer but for 50 euro with breakfast don’t

wifi was atrocious

wifi in the evening and evening hours was slow

breakfast is fine and wifi is very good & stable

wifi was operational but not strong

wifi was medium speed, but reliable

free wifi

t often occuring),

public transport and aerobus, big pingo doce in neighborhood), fully equipped kitchen, tv, good wifi, pool

didn't take advantage), electric plugs close to the each bed

wifi was poor and weak. the room need a little renewal.

— inviting pools, a relaxing wellness area, a fun tennis court, and a compact but well-equipped gym for a quick workout

gym is poor as well, equipment needs refurbishment

indoor swimming pool

the prices at the pool bar are quite high.

was good, different entertainment every night, gym and pool were great

everything including location, staff, facilities, pool area, cleanliness, breakfast.

decent size gym with all the essentials, sauna and steam room

think of making available traditional/typical food products and dishes from madeira island, for breakfast and particularly for dinner

super buffet breakfast, perfect

small gym, but there's another gym 1 min from the hotel

the breakfast is really good

bar on the reception floor never seemed to be open and the gym only had 4 items in it, there was no air con and the running machine wasnt working so was abit

gym closes earlier that expected especially that i’ve turn late after my trip around the island

food at the pool bar was good too

the pool area is also nice and you have a great view

wifi

the wifi was ok, but sometimes a little slow.

wifi was very bad in the room

wifi works good, tv have a lot of programs

great for a digital nomad, wifi speeds were around 30-40 mbit up and down, 75 ms latency to sweden

- they don't provide any information

ly about breakfast and wifi)

room no issues, bed comfortable, wifi excellent and bathroom serviceable

issue with wifi

wifi very hot & misd

good wifi

wifi unusable on second floor

the wifi did not work in the rooms although it was very good in the reception

wifi didn't work in the room, but it did work in front of the hotel, which was a big shock to me

would give 9-10 probalby but there was some problem with wifi

excellent wifi

wifi available only arround reception and pool area.

quiet, excellent wifi, great shower

wifi was a bit slow sometimes

staff, wifi, location and renew pool facilities

well-equipped gym

glasses used for the bar and lunch were plastic and often looked unclean

we had a room (117) with direct pool access and almost next door to the gym and spa

crown jewel of this hotel (aside from the fabulous pool) has to be the reception floor with the bar

not make use of swimming pools nor spa but they both looked fine

wifi weak

wifi was good also

wifi not available in rooms in 2017 for hotel with 4 stars is quite poor.

wifi is good. room is big, spacious and well equipped.

poor wifi reception on 5th floor, the sundeck

location, very friendly staff ( nothing is a problem), warm pool water, great choice of food at breakfast time and dinner, it was our 2nd stay at pestana promenade and we are looking forward to

very nice pool area

breakfast was very good, indeed

fabulous comfortable spa with massive & vigourous hydrotherapy pool, spacious turkish

only small complaint was often no staff at pool bar and no snacks served after 3pm.

there is no wifi at the pool and at breakfast room.

refurbished but poor wifi, this is 2017

was comfy, free wifi was fast and reliable

wifi was very weak in the room but they promptly fixed it with a router just for our room

good breakfast, clean rooms, quality wifi, great staff.

breakfast was awesome a lot of choices and service was always very nice

breakfast was exceptional. there was a comprehensive selection of food available.

both the rooftop terrace and the ground level terrace are great for relaxing and suntanning; the pools are not heated but refreshing :) the spa, in addition to a small heated pool, has a finnish

breakfast, the sauna in the basement, the balcony with sea view, the swimming pool on the top floor

the breakfast was delicious, offering a wide variety from bacon and eggs to cereal and fresh fruit (the

gave us great tips for how to plan to see the sites for the duration of our stay good wifi reception throughout hotel very cool that they have a handler with a bird of prey to keep

nothing to dislike. the wifi speed could be a bit better, but that was no issue for me.

we were without wifi for one whole night almost certainly because all staff were not trained in wifi issues and how

wifi was off for one whole day while there no slippers provided in the

loved it being adults only. lovely ambiance and nice friendly staff

beds were really old, mattresses of roll away beds were very soft and bended under my kids' bodies

very clean and nice staff. swimming pools are very goods. kids loved it.

location,swimmings outside area large and nice inside pool and sauna

nice pools! the kids loved it!

indoor pool, as well as outdoor

a very nice hotel, well maintained. offers all the needs for a group of few families with kids.

- they say they have kids club, but when we arrived found out it was only in summer

we really enjoyed the breakfast and dinner buffet which were varying sufficiently from day to day to keep every meal

pool wasn't heated, so was a little cold at this time of year

travelled with two teenage kids and we were very happy

and indoor pool, good food at breakfest, you can buy 1 day ticket for bus from the reception, wifi signal good out and inside, have pingo supermarket and forum madeira (shopping mall) at 10 (+) wifi was available all the time (+) at the beginning, i was in a single bed room and its wifi was weak, so they moved me to a another bigger room (-)wifi signal was weak, specially in the bedroom and bathroom (+)wifi did not work well and the pool a bit cold, everything else terrific (-) the wifi in our room, a111, was not always strong enough (+) free wifi is excellent, very fast (+)breakfast was wonderful, wifi was great enough to work remotely, sauna and pool for free (+)great, polite and helpful staff, good free wifi, plenty of excellent restaurants within easy walking distance, private underground parking (+)the view. wifi in the room.

spent 5 wonderful days in the hotel with 2 kids

fantastic breakfast buffet with individual gluten free pastry and bread basket

if you want to keep fit, they have a gym, two pools and a great walk into the down town centre

good choice and quality of foods at breakfast and at the pool bar for lunch

amazing location, friendly staff, tasty buffet, beautiful pool. amazing personal patio.

lack of available facilities e.g. bar open

the breakfast was incredible, you would not need lunch after the amount they served

no wifi in the room...but in the lobby and 1st floor bar is ok

think they should suggest more food speciality from the island for breakfast, like typical fruit etc

room was on the 10th floor and the wifi was dodgy

what i hated the most is that there's no wifi in the rooms (just in

wifi only in the lobby

friendly staff and good wifi

didn't get wifi connection in my room (310), the signal was simply not enough

property close to sea, good bar and sauna

- local red wine particularly poor and no option even to pay for a better alternative - and the bar service was slow

the sunbed and pool area is very spacious and comfortable

with her and both evening gentleman lovely and friendly bruna n other girls doing yoga n aqua gym classes such fun n experienced and happy

there were long queues for the bar in the evening

 breakfast was really good

location breakfast room size

breakfast was very satisfying, considering the price and the place being 3 stars

breakfast was really good

great room and breakfast

wifi connection was very very good

wifi is weak and spotted

super nice and spacious room very clean very bright and had a desk to work and wifi.

wifi did not work at our room, i missed eggs at breakfast, but given the price, the breakfast was

wifi was weak in the room 5, a room facing the beach (although it was good in another room i stayed