the room was nice, pool too, breakfast enormous. good value for money!

wifi only in reception and bar on the roof

roof bar was closing very soon, we didn’t get chance to visit when we were hiking during the days

parking, no wifi in the room, loud (karoke bar or sth at the ground floor in the same building, just below the

wi fi was on 1 bar or not present in room

gym was a bit small and not enough parking space

location , gorgeous pool and spa facilities

help with getting from the airport was organised with ease - a taxi was organised and a shuttle service provided at the end of our week long stay - which had meant such a lot to me as it

gym is a bit small and needs expansion

the entire gym is broken and nobody gives a damn

lack of wifi in rooms - only in reception ! not good for a hotel of this quality these days.

wifi not in rooms

complicated parking bad wifi the gym wasn’t great

wifi in the rooms, however we understand that is

a 4-star hotel i was expecting to have wifi in the room

the bar was not open whilst we were there due to staffing issues

the garden is amazing, swimming pool as well, the food was just awesome and the staff was wonderful

great spa area: pool, sauna,

liked the gym and the pool

spacious room with a garden view

some kitchen utensils are quite old and not working properly

more than fully equiped kitchen (including a dishwasher and a juice squeezer)

bedrooms it was very nice and clean, the bathrooms was very nice as well, i did like the kitchen very spacious living room it was very nice to

brilliant kitchen for self catering

great kitchen and external bbq also

nice swimming pool, great location

hotel was set in the middle of the bustling village but was an oasis of calm and the rooftop pool was a fantastic place to relax after days out

we were pre-summer season so no kids around, pretty much couples or duos, very calm

small and not at all touristy, wonderful breakfast that you could eat in or outside, delightful roof top pool and superb location

fantastic selection for breakfast

hooks for towels and long jackets, small space in the bathroom, early closing hours of the bar and instant coffee for the breakfast

i also thought the rooms were very comfortable and clean and enjoyed the pool

staff were wonderful both at the reception and in the bar and restaurants

the pool is really nice and the sitting area next to it the photo i added is from the restaurant

location, restaurant, breakfast offerings, relaxation areas, decor all excellent

the pool ( indoor ) has huge windows panels with a again a viewto die for

great views, breakfast and facilities.

breakfast was ok

jacuzzi e breakfast

there isn't a proper bar area to go to at the end of the evening

free wifi and parasols around the pool

hotel, friendly & helpful staff pool bar is good pool very clean & looked after close to

sandy beach just as you exit the pool

daily room service

breakfast was quite standard, similar to what you usually get in many european hotels

big spacial room with well-equiped kitchen.

view, helpful and cheerful owners of the house, spacious room fully equipped with nice nice kitchen, and of course, the trails right next to door

house at my disposal - a very large living room with a wide sofa and two beds, a well equipped kitchen corner, and a bathroom

the bed was exceptionally comfortable, and we loved the invigorating hot shower and well-equipped kitchen

apartment was pretty big, comfortables beds, nice view and tarrace, well equipped kitchen and great bathroom

the staff, the breakfast, the location, the free parking and beach towels, the everiday cleaning and the views are

no wifi in the room...but in the lobby and 1st floor bar is ok

lack of available facilities e.g. bar open

think they should suggest more food speciality from the island for breakfast, like typical fruit etc

pool and sauna not working at first, then pool became available

long way from the centre, promote no putting towels on sun beds but then doesnt enforce it, gym tiny, not even a gym a bike, running machine and eliptical pushed into the same room as the

small bar dispatched spirits and cocktails

no mini bar in room

well maintained swimming pool

with her and both evening gentleman lovely and friendly bruna n other girls doing yoga n aqua gym classes such fun n experienced and happy

and indoor pool, good food at breakfest, you can buy 1 day ticket for bus from the reception, wifi signal good out and inside, have pingo supermarket and forum madeira (shopping mall) at 10 (+) wifi was available all the time (+) at the beginning, i was in a single bed room and its wifi was weak, so they moved me to a another bigger room (-)wifi signal was weak, specially in the bedroom and bathroom (+)wifi did not work well and the pool a bit cold, everything else terrific (-) the wifi in our room, a111, was not always strong enough (+) free wifi is excellent, very fast (+)breakfast was wonderful, wifi was great enough to work remotely, sauna and pool for free (+)great, polite and helpful staff, good free wifi, plenty of excellent restaurants within easy walking distance, private underground parking (+)the view. wifi in the room.

:) also just an idea for improvement - since it is family friendly hotel - they could make some kids playground area (outside and inside)

kids just loved it and i think staff as well

great location, on-site parking, walking distance to mall and nice indoor & outdoor pool

so kids can be loud but all handled well and i don't mind

great breakfast

the pool was nice and swimmable, yet a little chilly in march

the engenho velho solely because it is adults only - like most adults we are not travelling with kids; and do not enjoy being disturbed by them

especially the breakfast service was amazing

room is very nicely decorated, comfortable, spacious, clean, quiet and has amazing view of the ocean

bit outdated, beds - super uncomfortable, the gym almost non existant, pools not heated, but seems clean

happy hour at the bar great value for money. very friendly staff. lovely pool area.

in the pool we quickly went to get warm in jacuzzi but the stuff took us out as it was for 16+ kids, so we were left freezing and must left

how high of a bar they set for so many things, it was rather disapointing to see that some optional elements have

we enjoyed the breakfast at the pool

laundry service

good location,superb breakfast,excellent bar staff,& the happy hour was really enjoyed.

the staff couldn’t do enough for us and the breakfast provided was of a good standard

also the building work going on across from the pool

kids would have loved pancakes in 4 stay hotel

indoor pool and sauna were great

the breakfast was delicious, offering a wide variety from bacon and eggs to cereal and fresh fruit (the

breakfast very tasty - fresh fruit, vegetables, warm dishes as well

to the great facilities and breakfast, secure it in a firm place for being one of the best hotels in funchal

breakfast was exceptional. there was a comprehensive selection of food available.

wifi was very weak in the room but they promptly fixed it with a router just for our room

wifi connection was not great

evething elese. location is brilliant, room views, great wifi, beautiful new rooms.

was comfy, free wifi was fast and reliable

good breakfast, clean rooms, quality wifi, great staff.

gave us great tips for how to plan to see the sites for the duration of our stay good wifi reception throughout hotel very cool that they have a handler with a bird of prey to keep

wifi was off for one whole day while there no slippers provided in the

nothing to dislike. the wifi speed could be a bit better, but that was no issue for me.

we were without wifi for one whole night almost certainly because all staff were not trained in wifi issues and how

roof terrace for breakfast, we enjoyed the variety of food of the breakfast, we love the swimming pool

bit expensive snacks and drinks at the buffet by swimming pool (deck) and in the bar in the hotel

very relaxing areas, spa nad pool amazing

only small complaint was often no staff at pool bar and no snacks served after 3pm.

really enjoyed the selection of food for breakfast and dinner

location, very friendly staff ( nothing is a problem), warm pool water, great choice of food at breakfast time and dinner, it was our 2nd stay at pestana

st enough - i had to reconnect a couple of times but usually quite stable)

wifi is good. room is big, spacious and well equipped.

wifi not available in rooms in 2017 for hotel with 4 stars is quite poor.

wifi was good also

wifi weak

to find something i didn’t like but if i had to it would be that spa area wasn’t open long enough

no kids making noise

thought entertainment was particularly good, piano and singer in lounge bar and variety shows in another bar, both traditional and modern dancing displays, and singing,

gym equipment whist functional needs updating

(reception, bar next to the

the wifi was having issues but overall was good

room no issues, bed comfortable, wifi excellent and bathroom serviceable

ly about breakfast and wifi)

issue with wifi

wifi very hot & misd

wifi is very poor in part of the hotel rooms

staff, wifi, location and renew pool facilities

the wifi connection is not good at all in the

quiet, excellent wifi, great shower

shower was very good and wifi also good

wifi unusable on second floor

main problem was a system of free wifi which required registering an email address, the problem was you never got the confirmation

free parking and wifi

good wifi

a lovely stay, good location, amazing sea view from the bed and the balcony, very good wifi in the room

the wifi was ok, but sometimes a little slow.

wifi was fast and plenty of plugs available throughout the room

is georgeous, wifi is good, spa, tennis, indoor pool and gym facilities are nice

wifi works good, tv have a lot of programs

wifi

place to stay - a lot if activities in the evening inside the hotel, swimming pool with bar

gym is poor as well, equipment needs refurbishment

the prices at the pool bar are quite high.

taking half an hour to order a drink in the bar area

we didnt have time to emjoy the pool and the gym, but all looks clean and great addition

occasional problems to find staff at the pool/lobby bars, pool not heated.

bar on the reception floor never seemed to be open and the gym only had 4 items in it, there was no

breakfast was great with a very wide choice of foods

the pool and the pool bar are also great

we had access to the gym and pool and the room was welll-equipped with a tv, hair dryer, mini-fridge and a boiling

public transport and aerobus, big pingo doce in neighborhood), fully equipped kitchen, tv, good wifi, pool

wifi was poor and weak. the room need a little renewal.

t often occuring),

wifi in the rooms

free wifi

lots of sweets making you feel like a kid in the world of adults

and enough forks for the meat for people to not use the same fork for everything :) open the pool/sauna for a longer time

facilities and gym all up to scratch, couldn’t ask for anymore

room, clean laundry and towels

adults only, no children under 16 made the place more restful

breakfast is fine and wifi is very good & stable

wifi was operational but not strong

wifi was medium speed, but reliable

wifi in the evening and evening hours was slow

very bad wifi connection in the room. smell in the room.

• great food choices on both breakfast and dinner

staff and care for guests - birthday surprise from the management, access to fully equipped gym

location is great, the staff are very friendly and helpful, wonderful restaurant by the pool, the food is delicious and the portions are very large, the prices are also pleasant

excellent breakfast. highly recommended.

would be nice to have some heated pool after the summer and maybe some splash pool for the kids.

i had no wifi in my room, but that was only a minor inconvenience.

free wifi signal is a bit poor from rooms and i was on my data plan throughout the trip, but this was

wifi in the rooms extremely slow

wifi was either not working or being extremely slow to the point of being unusable

all beautiful and nice to be in, views and outside terraces especially nice staff friendly wifi in public spaces

- amazing views over the sea

the free wifi in the room was not good. but all the rest was perfect

great wifi, comfortable huge bed, amazing view, rain shower and a stone beach right in front of the hotel

the wifi kept on dropping all the time. i hadn t clear wifi .

wifi is not working properly

view, openness and wonderful infinity pool

also the pool was excellent,

is stunning with magnificent views all around, from the room, from your bed, the terrace, the pool

the style of the suites and the pool were perfect

the owners are really kind and friendly, the pool(area) is really nice and the beds are very comfortable

excellent breakfast, nice bar, heated pool and sauna, useful little gym

the hotel is right next to a beautiful park the hotel also has spa facilities and provides the towels and robes for this

however, we must say that the staff at the bar and breakfast was what made the whole experience even better

pool was a great bonus, open to the outside

free parking breakfast was very good, staff was super friendly

breakfast was very good

location breakfast

the breakfast is not very rich and it is same every day. in the room there is no hairdryer.

exterior space for breakfast

selection of food during breakfast and it was the same each day ( for veg even worse), very bad like an instant coffee

friendliness of staff cleanliness breakfast

they have just thought about everything! super clean, pool is clean, amazing breakfast!

room had two huge beds, bath, shower, mini bar and safe

our son (18mo) enjoyed the kids playrooms

the spa and pool area was also amazing

wifi kept going off in my room

think that the free wifi in the room have to be improved

poor wifi

wifi was good

good indoor & outdoor pools, well equipped gym and restaurant facilities.

excellent choices for breakfast. good service.superb location. magnificent views of the atlantic

breakfast at cliff bay was outstanding. overall our stay was very pleasant.

great infinity pool

we spent hours at the infinity pool and jacuzzi

the menu of the main restaurant. breakfast was good, but the evening menu is not so good

from a personalized check-in - where fabio was absolutely amazing with my kids - to a wonderful birthday breakfast celebration for my wife, every detail was handled with

entertainment for small kids

good breakfast and the dinner. the garden is also beautiful and well maintained.

lovely well appointed room with super view of the garden and pool and a side ocean view .

the gym equipment is very tired and needs updating.

bed, enough room for two to work (2 desks in junior suite) as we were on workation, great wifi beautiful pool area with very comfortable sunloungers and very clean restaurant - we only (+) the wifi service throughout the hotel and in the grounds of the hotel worked perfectly (-)the wifi was sometimes weak. (+) wifi was excellent

the hallway and reception areas were lovely, the pool was great and the bar area lovely to sit in after arriving back from an evening out

limited room service menu

would like to have seen a cross-trainer in the gym

one thing to be noted is that the hotel does not have a 'secluded' wellness/spa area and does not offer massage treatments but they were very helpful in organizing an

the wifi was not reaching all the room, we only had signal next to the door

were eating in savoy - very recommended, prices the same) - towels with huge hols - wifi cover only in the bulging, no in balcony or zero floor swimming pool area bu overall we really

the wifi was free and the connection was good in the various parts of the hotel

wifi signal in the room was strongest near the door, weaker/none in the middle od the room

the wifi was not very good, the entertainment was non existent.

wifi was poor

unfortunately the wifi was a let down, but couldnt fault anything else

the staff the view the size of the room fast wifi connection

weak wifi on the room, but great on the common areas

comfortable beds, good wifi, convinient parking

the room was a haven of comfort, featuring a private swimming pool with ocean views

you down there, it's 5 euros per person one way; - no need to bring your own food — you get a breakfast and an early dinner served, also you could buy very delicious food in the cafe; - it

personal contact with the staff is only short and only during breakfast and dinner times for a couple seconds

we popped out for a short walk to a waterfall 20 mins away before breakfast

a large party so had the entire place to ourselves - the staff leave after setting out dinner and breakfast - which was incredible

we also had a much appreciated late check out

wifi could be better

is awesome and the hotel was right next to the beach - everyone was really nice and helpful - wifi was good - plenty of great restaurants nearby - supermarket across the street which was very

the only downside for me was the wifi, which was good in the common areas but very unreliable and slow in the rooms

the wifi password printed on the room guide didn't match the real password, so i needed to get help

than usual evening entertainment, combination of harbour and beach was a nice surprise, good wifi

wifi connectivity very poor

kept getting wifi security at risk notices! tv was also patchy at times.

i faced ac and wifi problem

wifi connection poor

the wifi in the room was nearly non-existent

breakfast was very good plenty of choice, wifi worked well. location was excellent

free wifi was available in all the communal areas but not the rooms

didn't sow were is wifi password in room, we went to reception to get the passvord

there was no wifi in apartments

friendly stuff helped with wifi , awesome vew

my only problem

wifi os poor as well

the wifi was not working so well in one of the rooms

wifi in the room was a bit spotty; we needed to move around to find a place where the connection

staff very friendly and helpful great wifi

occasional internet unavailability in room over wifi (but happen one time only) (+)all was great except wifi not working on roof top (-)wifi not working on roof top (-) wifi speed is terrible slow and signals don't reach bedside (+)for a 5* hotel by having a pool, jacuzzi, excellent view over funchal, nice gardens, a casino, wifi in the rooms, and free breakfast thrown in (-) in addtion, the parking was hard to find in a 5 stars hotel breakfast was the same everyday wifi was not working (+)bed comfy, breakfast abundant and varied, beautiful views, wifi good (-)wifi not working per times (-)wifi persistently dropping out, weak air conditioning (+) staff, free wifi, room, bed, walking around the facility, etc were all good to excellent (-)poor wifi noise from other guests in night

the staff in the breakfast room and upstairs in the bar are amazing

early check in granted

nice architecture, lovely breakfast with a view of sunrise and the marina

was great, only the breakfast buffet was very standard and did not live up to the hotel's other great offerings

the breakfast was scrumptious with lots of variety

great breakfast on our last day they they gave breakfast to take to the airport

good buffet breakfast, with a good choice of fruit, meats and hot food.

friendly staff, excellent location and really enjoyed the breakfast

i needed to checkout early and getting breakfast bag was not a problem

from the owners francisco and rita to the staff pedro on reception to harry bar staff

the hotel is located overlooking funchal from the terrace area, pool and most rooms and the views are amazing day and especially night time when funchal is all lit

swimming pool at the top- amazing

the breakfast is really basic, but good, and the pool has a wonderful view and perfect after one day of hike but i would add some beach chairs

all good with us just need some sun lounges by the pool with the chairs

is a school playground with screaming kids from 7:45 am until 6:30 pm

there’s also a school nearby, kids cheering incessantly the whole day, which is a nice atmosphere in a way, but not if you like

on the door in the room next to us it wasn't really the management's fault that some crazy kids were drunk and yelling, but it seemed to go on longer than i expected

is really good, the relation with the staff was perfect, the laundry service was an unexpected good surprise, room service was

the lady showed us parking spots and where to do our laundry, super nice

wifi was great

wifi is super fast

- staff - the view - location - wifi connection - confort - trendy hotel

good wifi

staff, rooftop swimming pool, wifi

wifi in the room was not capturing well for video calls, some furniture like table could be

wifi signal in our room was poor, but the hotel did provide us with a wireless router that solved

but not to be convenient for users if your computer has virus/firewall protection, connection to wifi could be a piece of

also free wifi, free water, free drinks and chocolate in the room was great

views from the rooftop bar was breathtaking ud83dude0d delicious breakfast , so much choice ud83dude0b all the staff

pool, great breakfast, lovely room, comfy bed, great shower, overall great experience

the pool area was a nice little surprise with outdoor showers and sun loungers for every guest

would have liked information at breakfast about the main course at dinner that night

suggestions: add some umbrellas on the terrace and parking signs on the upper road

a unique breakfast served on a beautiful terrace

unable to get wifi in room 109 but could do so in the public spaces

perfect wifi

wifi was not working

the wifi also wasn't great

fast wifi, big and clean room, good selection of tv channels, air condition

wifi worked fine

wifi worked very well

phone in the room didn t seem to connect with reception so had to go downstairs to ask why the wifi didn t work - turns out it s written down incorrectly on the card they give you with

wifi very quick, good speed

i have not been able to get a good wifi, i was connected but unable to load pages, too weak

top pool and bar was excellent superb location right in the heart of the old town staff were so helpful

and clean brilliant spot close to everything lovely and attentive staff, the rooftop pool and bar were stunning beautiful place to visit we will be back

do the rule that you can not put towels on the pool bed for the whole day

breakfast was amazing loved the rooftop pool everything was amazing

promenade), the room was spacious and stylish, the breakfast was excellent, and the pool and the bar at the rooftop were also really pleasant

the offered services were perfect also (free wifi, breakfast and so on) (+)next to the window with a half wall separating it from the bed area) and had good mattresses, wifi and shower, and room for all bags (+) wifi good (+) free efficient wifi (+) wifi was reliable (-) the wifi signal was (+)really friendly and helpful staff, great wifi really high speed and fantastic location (-)wifi at room no. 303 could have been better. (+) quite good wifi (+) my room was very large and comfortable with great wifi and much appreciated air conditioning

we had to leave at 8:00 by taxi

parking wasn t available, which we found out after making the reservation

e book) was a bonus but a little far away to be trundling cases along the cobbles

free parking was provided near the hotel

• localisation • laundry service good deal

had kitchen facilities and a small balcony

emergency numbers, first aid kit, oven, kitchen utensils etc etc

location and clean studio with equipped kitchen if you wanted to cook something

perfect location, clean room, a well equiped kitchen, comfortable bed and very large shower

equipped kitchen, although we didn’t use it, with oven, kettle, coffee machine, etc

wifi good

the bed was good. the wifi too.

there is also a gym with a few equipments

breakfast was lovely each day with both hotel and cold buffet available

the hotel restaurant is great, and amazing breakfast interior design felt fresh and tasteful free parking

there's a small kitchen which was great for me as i prefer to make my own meals

is not a complaint since i didn't cook, but more a heads up for those who do, the kitchen is rather poor equipped, no frying pan or spatula for example

a drain smell in the kitchen sometimes

we had a kitchen but no dishsoap to wash the dishes

was not just a room with 3 beds as we had been expecting; it was an apartment with a kitchen and everything you may need for a comfortable stay

around 10pm i found the bedding hadn't been changed but the receptionist asked me to pop in the bar for a drink while it was sorted

breakfast, but i paid an absurdly small amount for the stay, so much so i thought there must have

great value food served in the bar or restaurant and a lovely morning breakfast

there is bar in this hotel this is the reason a little bit noise until midnight.

the snack bar downstairs

restaurant and bar good

the swimming pool is tiny but probably ok for kids

the rooftop terrace was beautiful with its pool and plenty of sunbeds or seating

location, was clean, good sized room, had a small pool on the roof which was nice

breakfast ... had to wait for food to be replenished

friendly staff, spacious room, nice breakfast and good location.

breakfast is nice

breakfast was delicious.

location; shop under; breakfast; staff;

the breakfast was disappointing

everything was perfect! great breakfast!

breakfast was below average,no fresh fruit and only rolls,ham and cheese

beds a little too firm, limited breakfast buffet

good hot breakfast , good coffee from coffee machine, good choice of cold plate cheeses and ham

breakfast was not very pleasant

wifi, loud cleaning, lack of personal space

staff is superb, wifi good, no parking, but you can found place at street, we parked car at pedestrian way - it's

clean bathroom, rooms are big enough for two people,with international channels and good wifi

she gave me coffee, wrote down stuff for me to visit, helped me with my laundry

great that they have washing and drying laundry service

with plenty of choice good sized, clean room with comfortable bed sun terrace and swimming pool on the roof ideal for relaxing after a day's

great buffet breakfast, piano and pool table

plenty of choice fruit also available, large dining room swimming pool on roof fair size with bar available beach towels also available pay £10 euro deposit refunded when towels returned to

thanks to this hotel we spent a wonderful last day in funchal breakfast was delicious

hotel bar looked good too

clean, comfortable, friendly, well located, nice pool and bar. excellent breakfast

liked everything: the location, the room, the staff's attitude, the cleanliness, the breakfast

pay for a revamp and give me late check out when i arrive at 2am from a long flight

the location was excellent in old town funchal, within walking distance to several restaurants, bars and shops

rooftop bar and pool. i like that they arranged airport pickup also.

laundry is offered for a price with a terrace to dry it on

the staff were so friendly and the spa is excellent

sea view and few steps away from a pebble beach with old town with several great restaurants and bar around

spa, 2 swimming pools, jacuzzi, pool bar

location, by the sea and old town, spa facilities, clean,

great ambiance, excellent service and breakfast, lovely pool area

it was quiet and private with a beautiful garden and place to just relax, enjoy breakfast or an afternoon drink

or at least combined, i would ask for a warm kitchen, but cold things and drinks could be buffet style

view from both the room and the garden/terrace, the amazing breakfast, the location close to the old town restaurants, marina, cable car and farmers market,

the daily breakfast was delicious and included a daily specialty juice

again apart from that the view from the tarrasse is phenomenal and the concept of the honest bar is great

coffee from machine at breakfast was the only bad thing about the whole hotel

swimming pool was on the cold side!

no kettle or tea coffee making facilities in room. spa didn’t look enticing at all

breakfast was top notch

staff was very friendly and morning breakfast was delicious and with a lot of variety

a small quiet property easy parking and close to the beach in a cute small village with some great restaurants

breakfast is bare minimum

to escape the crowds no fuss hotel with nice modern clean rooms comfy bed breakfast included parking free on the street, there is enough

breakfast without fruits

comfy rooms with ocean view, quiet area, easy parking, near a beach

great breakfast. wonderful surroundings and staff. a very elegant hotel.

funchal town centre every day and also to the vista balancal restaurant which is onsite at the golf house

good room service, friendly staff , all spoke english but little french, lovely gardens and

pool was really nice and the overall atmosphere in this country estate is very relaxing and quiet

the spa and pool area, both indoor and outdoor, made our stay even more relaxing and memorable

i loved the sauna, pool and jacuzzi - was a big plus

large comfy room with good kitchen i didn't need

kitchens need electric kettle and single use coffee machines

large studio rooms with kitchen (mine with balcony and ocean views)

kitchen wasn't properly equipped