friendly housekeeping and breakfast staff

excellent quality, very comfortable, breakfast included !:)

the breakfast not good only waffles ,bread ,coffee and juice need more foods

fantastic value including breakfast

breakfast provided was convenient and a good eating environment

room, decent bathroom polite service staff was located close to where i needed to be i got an early check in which was great would stay there again if

would have liked raisan bran for breakfast

breakfast was a little weak

not much. breakfast could improve some.

not enought breakfast choices

clean room, no bugs , great breakfast opportunities.

no restaurant operations no in room dining service no housekeeping turn down service poor wifi

there are free wifi

it was difficult to get in the wifi

the wifi signal and website

the wifi worked, average for a hotel

i lied it because of the laundry room

the charge of laundry is fair ($4)

comfy suite with door between living area and bedroom full kitchen breakfast included excellent rooftop bar/restaurant central, walkable location just a block

breakfast was basic

was able to fit two adults and two kids in there without a problem

all personnel was impeccable and highly professional, including people helping at breakfast

the room was large and the mini kitchen was so cute my kids opted to cook in rather than dine out

fabulous pool available to use very nice bar and restaurant

breakfast in the splendid dining room was excellent

breakfast was good (pastries especially), but otherwise fairly ordinary

outstanding breakfast, indoor pool, great atmosphere in a historic building

interior, julia morgan architecture, gorgeous internal swimming pool, courteous staff, delicious breakfast, dinner specials, the sound music being played on the steinway piano in the library, easy

kids love the pool and jacuzzi

hotel was clean and the pool was also great

nice balcony and nice bed. was nice and quiet and liked being hilton honors with late check out.

the beds were comfortable and the indoor pool was perfect for the kids to swim in.

pretty small pool, no sauna and gym is small too.

gym had free weights and not just machines

staff a bit lost at times and gym very basic

the gym is small, but hey, at least there is a gym

the location, decor, the bar attached, the room was comfortable

very pleasant staff and the lobby bar was very fun and comfortable.

room was comfortable with kitchen and sitting area

location close to train station, shuttle service and very good free breakfast

we especially liked that a guest laundry was located on our floor

appreciated the laundry facilities and the mini market on site

i think that the laundry could be a little cheaper..i thought it was a little pricey.

free wifi very good

clean rooms and free parking and coffee

i loved the cleanliness, the mini-fridge in the room, the pool and hot tub.

the dining staff could not of been more helpful and patient with our group which included four kids (two teenagers and two toddlers

we had a bay view room and enjoyed the pool and spa.

wifi is unreliable and slow

wifi worked well

room price with no complimentary water, wifi and parking

they also charge extra for wifi

the wifi to slow. getting cut off

the gym needed to be cleaned—treadmills were really dirty

front office and bar staff were very friendly

size of room, cleanliness, gym, lobby and buffet style breakfast.

very clean, friendly staff, fantastic breakfast.

breakfast was satisfying that provided a great start to the day

wifi signal very weak

my room was better than the picture, and the tv and wifi worked well.

excellent wifi

breakfast times and location ect

clean, friendly staff, great breakfast

great bar in the hotel

location, cleanliness and good breakfast, hot coffee, friendly staff

new hotel with great rooms and a lovely little bar area for snacks/drinks in the evening

late check out

the kitchen in the room and also the breakfast!

the breakfast was very good. lots of variety.

staff were nice and helpful, the hotel was super clean, the breakfast was really good

the breakfast. all the food was dull & dry. i ended up just eating cereal.

continental breakfast was available daily from 7 to 10 a

they didn't mind our kids

no internet very bad no breakfast

breakfast could use some fruit.

the bed is comfy, the breakfast is reasonable for the hotel cost, and the room is clean, warm, and pleasant

decent breakfast included

fitness center was terribly small with just three machines

early check in. friendly receptionist (girl).

paid for early check in and they had the room ready. breakfast was decent.

staff was alright. it had a fitness center.

the breakfast and the comfy bed

no breakfast option

gym…clean room….quiet…friendly staff…

welcoming staff, great breakfast clean room and gym and location that is close to bart.

nice gym equipment

desk staff and late night bar and restaurant staff were excellent

knowledge of bar staff. didn’t know which beers were weaker because “i don’t drink beer”

there's a fitness room and a pool which is pretty good

i wish there was a restaurant or bar but it was very nice

room and fitness center.

lousy bag breakfast

breakfast...no eggs.

good price breakfast was good friendly

though we did not try there breakfast everything was great the parking feel safe and the locations just great

the bed,to hard the shower ni bar handles for safety

fresh hot breakfast

the gym was clean and well maintained

no gym

also used the guest laundry which was great

no breakfast or coffee due to covid 19 precautions

they had a laundry facility that was open 24 hours.

pet friendly,the winnin swimming pool,the bbq area,social evening,kitchenette,good space, i wish they have since good deal package

outdoor terrace and pool

hotel has wonderful amenities (pool, hot tub, bbq, patio workout room, etc) and is in a wonderful location along a walking path

the pool

staff was kind and courteous, the room was clean and even though we did not end up checking in early they had approved an early check in

very clean. location. staff were great. free laundry.

my room was above the laundry room way way back

op laundry machines with no way to get change on premises didn't make sense

liked shuttle service to and from bart

gym was basic with some cardio equipment and some cable weights

the pool was sadly closed because of the pandemic

it was nice that they had laundry facilities

we liked the swimming pool, friendly and helpful staff, the view over the lake.

stayed there specifically for the location and the free wifi

free wifi

nice staff. easy parking. free wifi.

clean, recently freshened up rooms wifi was good.

od signal), and a restaurant right out front along with several other food choices just

with kids and traveling it was really nice to be given this flexibility

the laundry was cramped in a small room with the ice machine

glad to have a guest laundry

fitness room was small and equipment was only fair

very comfy beds, laundry room available for guests

the swimming pool was almost empty and full of debris

the swimming pool was out of order.

she was very helpful with getting us both a early check in and a late check out

jacuzzi pool should work like the photos

the pool was dirty & not available

the wifi was horrible.

wifi did not work

good parking and wifi

spa especially the one in the room, close to stores and parks the safety of the hotel is good but

remind yourself you wouldn't have missed breakfast

key didn't work for the laundry room. pool was closed during heat wave.

renovation with some noise and no pool or laundry, due to the restoration

the schedule for breakfast.

i had a work meeting so kevin advised that i call in the morning to request late check out, which i did

front desk had no change for laundry room or change machine for quarters

beds are comfortable and breakfast. the potato are very spicy.

close to stores, food , casino

gym facility was clean and exceeded expectations!

gym facility can use more standard equipment

staff was great, very helpful, breakfast great.

security cameras in the parking

refrigerator and microwave in room and parking right in front

parking was outside the door

excellent location, great staff. clean, well presented hotel. sufficient wifi.

wifi was intermittent, although as we checked out we were told there had been issues during our

i expected to have access to free wifi but that wasn't the case

they only things the receptionist could tell me it covered was wifi and coffee from lobby

when i asked what were those fees the answer was : urban fee is for the amenities: 'free' wifi ,' free' gym, 'free&

great property and you get access to the gym next door.

breakfast was okay

 every morning started well with a complimentary continental breakfast featuring fresh pastries, fruit, coffee and juice

gym is offsite, at the ymca next door and closes relatively early

were given early check in after a very long delayed flight from hawaii

location. beautiful hotel. free wifi.

wifi was very bad and construction work was done in the next room causing quite a bit of noise.

wifi slow

the free wifi needed registration

everything i just didn't use the wifi

the laundry room was also great

the room was not ready so they put me in a suite with multiple beds and a nice living area in the kitchen so now i plan to take my family down there because there’s lots to do in

they provided a flyer at check-in with the wifi password, breakfast and pool times without having to ask

the pool was a very pleasant surprise

i also enjoyed the breakfast and easy check in

wifi was awesome

wish the phone would connect to the wifi better for tv hah, but couldn t complain too

is amazing, services

the wifi was fast and strong for all my virtual meeting and emailing needs

ifi, delivery apps, smart tv to connect you re phone, 24/7 free coffee and water and the

good value for money, reusable water bottle upon check in, gym, friendly staff.

to find this place, with the quirky art pieces around the place, plenty of activities for kids if you have them, and adults too

kids area within the hotel. proximity with pier. easy access by car.

there’s a gym also included but i’m here one night i don’t want a gym - they could charge as you use

the kids loved the games room and the funky outdoor area

wifi didn t work - maybe the verizon outage

was suppose to have free internet but there was no password in the room to even let you enter the wifi

wifi was good for watching netflix

ich we relied on to plan our day)

the time information of wifi.. the soda machine did not give me the money or the product...

kids loved everything about this location as well as ourselves

the kids here prior and enjoyed our stay

the location and free parking was extremely convenient since we were travelling with kids and exploring sf from this point was very easy

allowed us a late check out without hesitation or charge

the location was great for my kids.

great location, lovely staff, quick wifi, nice pool, amazing breakfast choice

great location, 12pm check out, reliable wifi, plenty of space in the room.

wifi was good in the lobby but low-powered in the room, necessitating the rather expensive daily

wifi wasn t very good

wifi didn't work in the room, had to pay for it. wifi only complimentary in the lobby.

laundry on suite, good location, many restaurants to choose from

there are also laundry facilities that i used which reduced the amount of clothes i needed to pack for the trip

it's a mix or the laundry detergent, the cleaning solutions and what i'm guessing is some sort of deodorizer

laundry and bag storage facilities

good on-site laundry

wifi was extremely limited. parking was extremely over priced. for the cost of the hot

wifi was extremely limited

the rooms are super clean and quite comfortable. the wifi was pretty good.

also, regarding the free hotel wifi, i was not able to get on to it for my entire stay

i needed secure wifi to work and was given the

true to the area and it’s unique charm and the staff were super kind and accommodating for an early check in

excellent service even early check in beautiful suite and rooms

business center, laundry room operation was down couldn’t use the card to pay iron wasn’t working good, water on

the breakfast options weren't that great

the kitchenette and the provided amenities

they provided coffee and breakfast in the morning

they also have a laundry room on site which is incredibly helpful

location staff was super friendly early check in was possible

i really liked the beverage bar it was a very nice feature.

of staff, coffee and tea available all day, laundry facilities, wifi was working well, the retro style of the place, and its location

surroundings offer coin laundry services, restaurants, and convenience stores

all the little things provided like tea, coffee, laundry facilities, wifi made a real difference

the allowed me to park my big truck in their temporary parking overnight, since i arrived

building and while our windows were overlooking a gorgeous view of the bay bridge, the screaming kids are a million times worse than the traffic on broadway

also, there is a daycare right next door so you wake up to the sound of little kids

even the charming sight and sounds of the little kids playing in their outside day care center's playground visible from outside my 3rd floor room

elevator (old, the door is not safe for kids)

we could hear the kids playing until 11:00 at night beside our room

was very loud kids playing door bell ditch at night

the pool was under construction.

plus pool and hot tob were dirty and full of debris

evacuated myself and my kids at 7am, then it went off 2 more times

no self-laundry facility. no hot cocoa option.

the breakfast was always very good

early check in and late check out is a big plus.

i asked for an early check in when i booked this ages ago

traveled with 2 kids 1 and 3 year old

had to pay for wifi

i was hoping the breakfast came with the stay also was not told of wifi password

wifi- you need to log in daily and it is slow bathroom- the shower doesn t give enough water flow

poor wifi

wifi was so bad that i had to use my hotspot, and the chrome cast didn't work

were all lovely bar one lady who seemed a little abrupt when we were checking out, and was going to charge us for

it was clean and close to things the kids could do.

liked that they had peloton bikes however they disappeared from the gym one day into my trip

i could hear all the kids in the hallway and the tv of the room next door but was home late and up early so it wasn’t

very nice bar and restaurant as well

also a must is muir park for the redwoods

we got a room with an extra room, where the kids stayed, and this gave me and my husband some space to wind down with drinks after kids went to

not good with kids who are trying to sleep

gave us a 3 hour early check in

amazing staff free parking. distance to everything. early check in

$30 urban fee is basically for breakfast each day, i never used the gym

great contemporary rooms, great outdoor terrace and gym.

free use of the communal laundry with detergent and drying sheets available for all

location, clean, free laundry and classy

very clean room with ample space, a great coffee machine and the free laundry facilities on suite was a massive bonus

decent gym

no laundry on premise

great location, underground parking, friendly staff, kids play area

very kids friendly

great staff, good location for piers, good pool

we had two little kids us and we had to warm up their food that we took

an added bonus was the guest laundry & a good

staff was nice, rooms were clean and gym was a nice addition.

hotel gym

gym, laundry room, location and comfortable beds.

the free wifi comp

charging for wifi if you don't have a marriott rewards number.

location, wifi, friendly staff

the price of the wifi too pricy. it should have been free for the price charged for a room.

y for room or go to lobby for free

offered luggage storage for early arrival and late check out

only complaint really is that the wifi didn't quite reach my room, but that's pretty minor all things considered

wifi didn't work.

view and wifi were bad.

wifi sucked

wifi connection was not great

need for keys (was useful since many of us arrived at different times), literally connected to a bar (couldn’t hear anything from our

noise from the bar downstairs might bother some people (weekends only)

staff were excellent got early check in

great hotel in a great location. plus the associated bar is excellent also

is an irish bar nearby that plays music so loud the walls shake

i arrived at 9:30 am and i was able to check in upon arrival with no early check in fee

wifi can be spotty occasionally. the gym could be better

in was easy, even refunded my early check in fee because both rooms were ready

no plastic cups with water machine in gym

and no hot choco pods for kids, only coffee pods