oking classes, yoga, tequilla testing, diving, archery, shooting etc) - trs infinity pool and beach zone were very calm what gives great opportunity to relax - amazing chic cabaret

somethings you had to pay like the spa area

help make it a special experience, a huge thank you to all the team in capricho restaurant (the breakfast and lunch service so special) and i would recommend upgrading to the premium experience, (+)food with a variety of cuisines, daily seaside breakfast with an amazing sunrise from infinity pool (+)breakfast and staff were amazing. (+) facing us plus helios restaurant for our breakfasts (-) nothing dramatic, but one morning breakfast that we didn't order came at 6:30am (+) it has a good selection of food for breakfast and launch (-) before i headed out to enjoy breakfast, i pressed the button toured more of the property and had a few drinks at the pool bar (+)looked forward to breakfast every morning at helios (+) good restaurants, amazing breakfast buffet (+) our favorite restaurants/meals were capricho for breakfast, and tentazione for dinner

working); there are plenty of pools throughout the property with differing levels of noise; the gym and spa pool are clean, spacious and very nice; helios restaurant is consistent with a

also the resort is very spread out so while they offer golf cart rides you may be waiting 15 minutes

the staff they were very kind with us. the room was very great, very spacious excellent pool.

the pools was immaculate and spacious

clean hotel with great pools and a good variety of food

we didn't end up using the kids club but they had a good schedule of stuff for kids 4 and up

room service food was terrible

in line to get seated at a buffet and also no plastic or paper plates or bowls to eat around pool area or bring food back to your

if you are someone that is used to extremely good service you may be a bit annoyed that the golf cart to take you to your room takes 10mins rather than immediate or that the app to book the a

tropical birds, coatis, sereques and we even spotted some racoons late at night, if you or your kids love animals and nature this is the most at nature i felt in all the resorts

wifi was decent throughout the resort

breakfast was good,lunch was good

our entire experience was completely different from what we experienced in barcello the last two years we were there, not in a good way

also, the resort, while stunning, was so spread out that my kids were exhausted getting around (3 and 6 years old)

reasonably priced and lots of on site activities : tennis, mini golf, exercise class at the pool and gym

priced and lots of on site activities : tennis, mini golf, exercise class at the pool and gym

the pool was clean but on the beach have been a lot of alga, cleaned daily but was still to much

the kids club at the beach could have been better.

the family selection is ideal for family with kids

kids club, worse i have ever seen

the kindness of breakfast staff in the nest restaurant

i especially loved javier

food could be better, room service very disappointing, long waits for food and drinks at pool

breakfast buffett was amazing with an abundance of choices.

thing that was not quite up to standard was breakfast service- this was slow and haphazard but possibly because covid regulations don t allow

the spa was also beautiful and our services very relaxing

ts) - defect hot pool

pool and other amenities, staff

vegetarian choices are limited shade next to pool is rare

breakfast til late night room service the foods offered were varied and delicious

without beach shoes, there is a clear risk of injury

the swim out pool

restaurants are very limited for breakfast and lunch, and the menus for breakfast and lunch very limited

beach/pool/facilities very nice

breakfast buffets were amazing

the spa was amazing!

rooms were clean, cosy, plenty of space, also a great pool, it’s away from tourist areas, quiet, tranquil

outdoors by the swimming pool

a clean and refreshing swimming pool

the pool is very nice

the pool is the perfect spot to relax and get away from busy beaches

family friendly - kids loved the dogs, fantastic surroundings in a quiet and cosy area

verry nice host nice pool great breakfast...

had a wonderful cooked breakfast to order but the best thing was yasmin's incredible guidance and encouragement getting us

breakfast was excellent and so was the dinner the host freshly cooked for us on one of the nights

verry nice host nice pool great breakfast...

private hammocks and private parking for each cabana

car parking close to the cabana

they also serve delicious food for their dinner and breakfast options

pool for kids

the wifi was a little slow in our villa but good elsewhere.

parking is very spacious and the staff is very pleasant and helpful, nethertheless spanish is (as in our case), drive down one lane road to south beach tulum was horrible with traffic & no parking with only pricy beach clubs/restaurants which you get the same experience at la buena vida (-) this hotel does not have a parking lot (+) parking on site, there was drinking water in the room, view of the sea from the balcony, just (+) this is great so you don t have to pay for parking (+)for snorkeling beachfront functional decent amenities good service proximity to activities parking friendly staff decent kitchen supplies good (+) easy parking (+) easy parking right in front (*) the pool is next to the parking and a big restaurant court but is clean and the water is hot (+) parking at the hotel was nice and easy

a very nice restaurant is attached to the property with a nice pool

wish you had pool access in morning....

& can be combined with some street shopping, fresh fruit on roadside, lunch, and if you have kids craving subway sandwiches do that

the price for the three bedroom is very reasonable and it is a big apartment with an eating bar and a large dining table

fruit, large comfortable bed with mosquito net, stylish cabanas, friendly and helpful staff, parking, good facilities that get cleaned regularly (they must have improved this as there was a

though

ferring to reviews below), but after while i started to see

on the xpu ha sandy beach - good choice for a low cost holiday or short stay with backpack - wifi free of charge - simple but

were very few positives to the property, but there was working wifi and the area is pretty

although the beach bar has reserved beach umbrellas for the glamping guests, there are some strange rules if you want

spacious and beautifully appointed

many screaming kids for a peaceful place like this, the restaurant menu and service was not good (quality of food

the beautiful pool was a welcome relief from the sun and sand

bar and pool area is beautifully lit at night

the restaurant and bar are also excellent

some english kids squatting the pool and were very noisy, parents were hopeless

two restaurants and a bar on site

the pool is delicious

you can rent golf carts to tour around town which was fun and very reasonable

it provides what you want whether it's the party pool or quiet pool

pool in february was not heated enough

we were so happy with the selection of restaurants, 24 hour room service, and mini bar that were all-included

the air conditioning and wifi worked perfectly

there were plenty of restaurant and bar options

it has free parking and a lot of interesting things like the cenote, iguanas here and there, and jungle

to reach with parking directly in front of the property and a wonderful setup in the jungle

free parking

secure parking

the on site restaurant and bar are great and it's not a long walk into the town

food very plain, watered drinks, uncharming pool area, lack of sunbeds

each summer we bring the kids and watch the turtles nest

4 restaurants, sushi bar & 24 hour snack bar

as for the buffet, get them to make you an omelet for breakfast

bar by the beach, it is different story, you have to order food

no restaurant on seaside for breakfast and no terrace for

we had a “premium” room for 2 adults + 2 kids, and we could barely fit

breakfast buffet with omelette station and a variety of food cultures

was impossible to reach room service or reception over the phone

tropical pool bar had terrible staff everyday.

if you are a late check in, a set of towels for pool/beach should be part of your check in pack.

available for different ages, the facilities, in general, are in good condition, the beach and pools were excellent, we were impressed with the maya mall

kids still slept fine in them though

breakfast buffet was always a hit it was standard american food with other international options,

the food was excellent, room very comfortable, pools and beach awesome

my kids absolutely loved the kids club

we felt like the service at the bar was great and the food was really good the entire time

was not too much entertainment for kids aged 9 and had to pay for the best

no snack bar available near poolside no night entertainment or live

breakfast was cold every single morning

free parking

car parking should be bigger

we requested bottom floor and close to pool

location, food delicious and a so many option, spa service amazing and all the staff really friendly and helpful

we did have to fight to get the tv and phone working - it was sorted and we did get 50% off our spa treatment

ew) of the staff were nice and customer focused parking close to hotel

and proximity to beach some

ut very limited number of

lots of pool and beach space, good size rooms, free and easy parking, and clean

also we felt safe and is kids friendly

the beds were neatly made, lots of available kitchen supplies, and i could not have asked for better

knives in kitchen not sharp and had loose handle

pool was a bit dirty and dated.

taps in the kitchen were not fixed to the counter top ( we didn’t report this )

were thrilled to hav our own kitchen after having stayed in hotels for nearly a month

the kids water park was great, along with the kids programming.

met jose at the iguana bar

good food. good staff. many activities/shows for kids.

there were some questionable words/lyrics with little kids around

when enquiring about transport to other towns nearby and bad information about given about the casino

room service never picked up the phone, restaurants not open when we checked in mid afternoon for a

the kids loved the swim up bar and all the fun drinks

there is a separate pool which is not as busy as the main pool and the bar staff are fantastic

views by ocean, bar great by ocean

poor - nothing happens unless you ask the staff at least three times

you might not be able to find much shadow next to the pool (which was quite a problem for the kids)

the kids run wild and jump in the pool splashing everyone and their drinks, parents don’t say

the food was great. the pool area was amazing. the kids classes were great

breakfast is ridiculously amazing - chilaquiles made to order

for me, it was a bit off-putting that the pool restaurant closed early and equipment was being set up next to poolside lounge chairs due to a

but the coffee could definitely be better for breakfast, it s a little weak and bitter

room service is available 24 hours and we tried all the restaurants except one

room service was slow

pool food entretenient

and if you did not have a reservation you had to wait over 2 hours so we were stuck with room service a few times

the resort is massive, with multiple beach fronts, pool areas, a water park, numerous restaurants and facilities

there is 24 hour room service which is amazing for late nights

great service from bar stuff

to covid the adults only side was closed and we were in the family side

didnt like how early things closed, such as pool bars closed around 5pm and pools closed around 7pm

and the night time room service food was not

had all inclusive and they had excellent room service 24/7, but they did not serve coctails with alcohol to the room, it was possible to

the wifi was solid as long as we stayed inside

very comfortable beds, tranquil swimming pool

it was not possible to use the pool area, or sit outside whilst they were they, and they did not leave until 17:30 at night

the hotel is located in a jungle, with a swimming pool, it has a very peaceful atmosphere, good place to chill and relax

the vegetation and trees, the fresh air, the pool, the straw-roofed cabin

they should put some citronella torches out at the pool so that the deck and pool area can be enjoyed without being eaten alive

the pool is not private for the room as stated in the reservation.

complex of hair 6 rooms with a nice pool

the property is stunning and impeccably maintained, with beautiful rooms, warm shower water, a pool, hammocks, bean bags, and more

we spent hours in the pool and on the swings, just enjoying the stylish territory and the weather

we have 2 children, 6 and 8 and they loved the pool, just enough to cool off

we were promised surf and turf and premium open bar for three hours at a cost of $100 per person

right on the beach i got a suite with a nice porch, air conditioner was great nice little kitchenette and a nice bathroom great coffee too

comfortable, sandy beach at your doorstep, chill atmosphere , sunbeds, pool with whirlpool, beach service and all other resort-ish amenities included

beach very dirty as well as pool

not puting any effort at paid breakfast, standing at the bar and wiatong for the end of the shift

the villa with private pool was beautiful

very attentive very friendly went above and beyond for is josi josimar our server for our two day breakfast wich is included and absolutely delicious and good size and variety he was amazing very

gorgeous remote resort with a stunning pool

outdoor pool and terrace by our room could have used a quick clean before our arrival

the natural pool was a highlight for us—it’s the perfect place to relax and cool off

many activities are available and the spa experience was unique

breakfast was amazing both in content and view.

breakfast by the ocean side, very very friendly and overall vibe is great

spa was expensive we went to tulum and got massage on beach for $45 it was like $140 here

there is a specific pool for children, so they stay out of the adult pool, but it is serene

it would be good to have a snack/ drinks bar at one of the pools at least

in the jungle near tulum, there are three pools, and a gorgeous green lagoon with bar and food service and extremely comfortable lounging,

visited the property with kids and it was wonderful

- i enjoy fresh local fruit in the morning so perhaps you could consider something like a fruit bar for breakfast

was wonderful we were not told about the kids menu until several days in and it was a great addition

room , cenote was beautiful, good pool, everything you need to have a get-away relaxing

the room was beautiful and large, with a beautiful view of the well-kept pool

cenote’s tour very well organised and the room comfortable and modern with the nice view on the pool

nice and new room, big swimming pool, free access to 1 cenote

close to highway, traffic noise, breakfast only after 9:00,

bar had variety of drinks

not only we traveled with kids so that the sound would disturb but it was not managed after we complained

the services of the room, the mini bar included in the price, the preparation of meals and drinks, the spot and view

location the facilities the staff were also helpful the restaurant was fantastic to the bar was great everything about the place was

between too much nightlife (ie loud, early 20s, wasted) and full on family places geared towards kids (and not adults) or purely couples

there is lots of parking, and we always felt safe and cared for

parking on the property was secure

the property is very secure and has it's own parking spaces for guests

they have security at entrance of hotels and the parking is closed in

i loved the view from the room, the easy parking, and the fantastic breakfasts to start the day!

liked how close to the beach we were, and some of the staff - havier, angel and adlai @ breakfast

staff were great, always happy and kind - breakfast was nice - i mainly had the fresh juice and omelettes - beds were hard but i slept great

breakfast started at 7:30- no problem! would have liked coffee available earlier

pool and beach were very clean and private

location is great, nice pool area and comfortable beds on the beach. the food was good too.

excellent breakfast with fresh fruit and delicious egg dishes

small pool and delicious dinner menu

staff was amazing. breakfast was outstanding

designed, had all the necessities including a kitchenette and the hotel had hammocks and a pool

there is a good breakfast in the morning

downstairs kitchen area the a/c was quicker

the kitchen sink and floor was pretty dirty but everything else was

nice resort like hotel sith good pool and a small pool indoors

rooms had a kitchen area, but it wouldve be very nice if it was equiped with the basic amenities, water, coffee

from the room to the pool to the breakfast even the staff was great

kids have to be used to staying in high end places but have access to many cool spots

dj on the beach

next door has bigger and more facilities and that can come in useful: there tennis court and more kids stuff like a little water park,

my kids are delighted to go to awen, the kids club, where ceci & pato made magic with them: treasury

and so many healthy options at their four restaurants, full service cafe, taco truck, and room service

room service great

was friendly, nice size rooms, great family rooms with bunk beds, great pools, kids splash pools keep them busy for hours

lots of fun for the kids too

the room service menu could've been better with more options for kids

there's a nice pool, rooms are clean and comfy and☝️ fantastic, fully equipped garden kitchen ud83dudc4c if we

the room, the facilities and amenities, especially the pool, and the hosts were amazing

pool was immaculate

staff, location, pool, cenote room!!!!!

the grounds have great plants, the pool area is inviting

amazing territory; excellent beach parking location is great

of playa del carmen's 5th avenue

we couldn t find anything that tasted very good other than the hamburgers at the pool snack bar and the ice cream cones

great pool area, perfect beach, ai facilities at perfection with many bars across the entire area, great

the food was great, the drinks delicious, the pools warm and the ocean was crystal clear

location is quiet but close to playa del carmen. breakfast was varied. nice size of the room.

staff was great. excellent breakfast. need a car, or a lot of taxis to go places, or tours.

in bathroom, leaky shower drain install that sent water under our laminated-wood flooring in our kitchen/entrance (room 250; we never told them because we would have changed hotels rather than

please change the clock in the gym

breakfast could improve (not expecting a resort variety but quality could be better)

last stay, such as the cafe providing coffee and cakes throughout the day, the bar near to the pool, which has been remodeled and now actually includes a pool bar accessible whilst in the pool

alcoholic drinls wer not provided for kids (under 18 were identified with a different color bracelet)

everything-- but so much time for main meals given: breakfast 6:30 to 11:00; lunch 12:00 to 15:30; dinner 18:00 to 22:00---so good

pillows can be better, in the pool of the kids has a two step, that in the night don't have lights and its a little dangerous if

like it more if they had servers working the pool and beach area so you don't have to leave your chair

the gym was very disappointing and wasn't very clean

the bar staff are great, and the staff around the pool areas are brilliant at keeping everyone fit and

great for family and kids which have a huge pool for kids next to the adult ones as well as things to do with kids

lots of fun games on the beach and pool

food, service, beds are hard, pillows aren’t great, ac did not work, not a great spa offering

we went to parking to take our luggage and manuel from parking staff help us and went to reception and told

bellman service was personalised as was the valet parking

also the valet parking is not 24 hrs, but the parking lot is not far from the lobby

the spa experience was fabulous too thank you to iliana and juliana for an incredible massage and

it is adults only, all inclusive and there really isn t anything it does not include

there is a separate section for kids, riu land, with children's activities every hour from 10am

that the pool close at 8

overall nice hotel, mainly for families with kids

however, the place was really good; the staff, the room, the food, the girl at the kids club

staff are so friendly, decent variety of food and good pool.

is a very modern hotel with very nice rooms, spectacular grounds, and convenient parking

within a couple of minutes, you are at the parking near the museum or the ruinas where you can walk or take the electric buses to the public

pool and personal were superior and friendly.

the pool was wonderful as well and the room was wonderfully decorated

4 swimming pools, great garden, nice spa area

and they could do an earlier show for the kids, take after sandos caracol maybe

the only real ac is in the spa and the gift shop

& spa not available

crazy drinkers but if we wanted a mimosa at breakfast or a drink before lunch only the lobby bar opened didn't open until 11am on the other end of the resort and then the pool bar didn't open

restaurant and bar staff were all extremely polite, helpful and attentive

enjoyed the live music in the evening and the aqua gym

more chairs by the pool

the pool area was really nice too

layout and pool location. access to the beach was great too.

i recommend for a family vacation with kids or for a quiet romantic vacation

our stay the gym was closed due to maintenance work, also one of the vip lounges which we paid extra to get

also kids at the swim up bar was not cool

i go to the gym daily, and this is the only thing that would keep me from coming back

the snack bar was so great for our kids and there were several options for getting drinks and food throughout the day

the spa is delightful: the 4 elements massage with hot stones was amazing

we got all inclusive where they provided 3 different meals each day, breakfast & dinner was buffet style & lunch was made to order

hotel, super clean, best breakfast with fresh fruit, eggs station, freshly made pancakes, secure parking, excellent rooftop,

breakfast can be improved at the hotel as there was no coffee and i cannot imagine my morning

breakfast was very good

good breakfast, location and amazing staff. thanks, siente tulum!

in playacar in playa del carmen, peaceful hotel in the middle of a small jungle with a beautiful pool and lake in front of it

every morning we would come down and have a sumptuous delicious buffet breakfast with different selections daily

spa treatments excellent

the full kitchen was also appreciated

huge rooms and amazing breakfast!

a dirty pool

good location, pool had a good size as well as the rooms

the comfort of the room. the breakfast; healthy food included.

it has a nice outdoor pool and sitting area

excelent breakfast. served to the room due to covid restrictions

free breakfast, great pool

i didnt have enough time to get in the swimming pool =( but it looked great

pool area was a great place to relax in the sun or shade and cool off in the nice little pool

the backyard with the pool was very beautiful

and, antonio was there to save the day when he discovered me using the gym facilities at 6 a

pool volleyball games were great fun and got us talking to other guests

ferry right next to you, small pool, smell of mold, everything was always wet.

pool,horrible room that they wouldn't change,jackhammering till 2am 3 nights in a row from

gym was excellent

pool was dirty