parking is very spacious and the staff is very pleasant and helpful, nethertheless spanish is (as in our case), drive down one lane road to south beach tulum was horrible with traffic & no parking with only pricy beach clubs/restaurants which you get the same experience at la buena vida (-) this hotel does not have a parking lot (+) parking on site, there was drinking water in the room, view of the sea from the balcony, just (+) this is great so you don t have to pay for parking (+)for snorkeling beachfront functional decent amenities good service proximity to activities parking friendly staff decent kitchen supplies good (+) easy parking (+) easy parking right in front (*) the pool is next to the parking and a big restaurant court but is clean and the water is hot (+) parking at the hotel was nice and easy

for day is best package as it gives all day with free food / drinks & lovely infinity swimming pool to also enjoy, spent a day at xel ha which was soooo much fun with all activities and

not the best for kids wanting to play in the water

slow wifi

apartment was lovely, very clean and comfortable with good fast wifi and a large drinking water dispenser in the main living area

pool area is very nice

kids loved the pool

great swimming pool

there is a tide of day-visitors every day; but if they’re overwhelming, the pool area is always quiet

two restaurants and a bar on site

the air conditioning and wifi worked perfectly

it has a good location, beach was clean and nice, also the wifi was working super

food was very good, and i appreciated the gluten free products at breakfast.

room service was really slow

there were plenty of restaurant and bar options

each summer we bring the kids and watch the turtles nest

4 restaurants, sushi bar & 24 hour snack bar

food very plain, watered drinks, uncharming pool area, lack of sunbeds

as for the buffet, get them to make you an omelet for breakfast

each summer we bring the kids and watch the turtles nest

it has free parking and a lot of interesting things like the cenote, iguanas here and there, and jungle

to reach with parking directly in front of the property and a wonderful setup in the jungle

secure parking

free parking

property has an on-site restaurant and bar

rooms were clean, cosy, plenty of space, also a great pool, it’s away from tourist areas, quiet, tranquil

the breakfast was good and the pool was amazing

outdoors by the swimming pool

a clean and refreshing swimming pool

clean pool

car parking close to the cabana

private hammocks and private parking for each cabana

pool was perfect temp

the pool is so pretty, there are toys and playground for the kids and you can enjoy peace and calmness

the property is big with lots of trees, a play area and the cenote style swimming pool

free parking

car parking should be bigger

the gym was spotless and well-equipped with high-quality machines one of the best i ve seen at a

property had it all; newly renovated, beautiful rooms, lots of pools, and wonderful kids water park

friendly, wildlife, grounds/landscape was beautiful, golf course close and in great shape

nior suite with private pool)

for example, lobster in room service was previously included and the chic cabaret show too

honestly very hard to fault this hotel, but if i had to pick one thing i would say the room service food is not the same standard as the restaurants there

nitpick: the beach at the infinity pool is rocky

helio restaurang an infinity pool was great

the colonial, white sand, and trs areas were beautiful, the pools were wonderful, and the

keep putting them out daily until they're gone, there was no hot food served at the beach between breakfast and lunch (so if you missed breakfast you starved til lunch at 2pm or you had to leave (+)dalia and tikkal breakfast had nice variety and decent service (-) the breakfast at helios was a glorious spread, but there were flies everywhere and nothing was chilled

we didn't end up using the kids club but they had a good schedule of stuff for kids 4 and up

gym facility was well equipped, clean and staff very polite

p: stop at

there is no room service (food): a 5 star hotel requires it 2) the beach is very small (10-15 mt deep) and (*) however, they had closed the casino and didn t offer room service because of covid (-)overall not exactly all inclusive, hard to move around no availability for restaurants no room service, charge for towels size of drinks buffet food never (-)restaurants were not good. japanese restaurant was only good one. no room service.

there were some questionable words/lyrics with little kids around

was a small trek away but great scenery on the way to it so no issues, and the beach was great -pool was tons of fun, quiet areas and busy areas, whatever your

the pools were clean and loved getting upgraded to the adults only section of the resort

our kids loved seeing the families of coatis and iguanas roaming happily around the grounds, and the

abigail, a host at the breakfast, lunch, and dinner buffets, was absolutely top notch

but easy to get around by frequent golf cart service

great buffet for breakfast and every other meal. nice grounds with pathways winding through the

loved the adult & the secret pool, fernando and armin were great

tropical birds, coatis, sereques and we even spotted some racoons late at night, if you or your kids love animals and nature this is the most at nature i felt in all the resorts

the pool was clean but on the beach have been a lot of alga, cleaned daily but was still

center was good with equipment for all sports, though some facilities needed a repair (ex: mini golf)

beautiful grounds woven into the natural environment, with a fantastic pool, large kids area and a nice beachfront

also we need more pool towels and more space near the pool

breakfast was the best meal of the day

kids club, worse i have ever seen

the family selection is ideal for family with kids

the kindness of breakfast staff in the nest restaurant

the kids club at the beach could have been better.

and rooms amazing, breakfast good but overpriced, restaurants top quality, all staff friendly and helpfull

the breakfast buffet was amazing

for me, it was a bit off-putting that the pool restaurant closed early and equipment was being set up next to poolside lounge chairs due to a

the breakfast was probably the best food at the hotel

beautiful property, great staff, loved the kids club!

breakfast was good, plenty of options, quality of food about the

too many people walking around by the pool and beach trying to sell things.

facilities are great, big gym with lots of space, several pools and bar areas

great variety of restaurants, great spa and gym

we enjoyed the well-equipped gym and fitness classes

vegetarian choices are limited shade next to pool is rare

breakfast til late night room service the foods offered were varied and delicious

plenty of lounge chairs by the pool and on the beach

s not repaired during my stay) - i booked the hotel in my first stay for 240 dollar per

pool and other amenities, staff

food was great bar staff was fantastic

the spa was amazing!

food, beach access was great and calm areas of the beach you could enter the ocean water, nice pools, lots of cabanas for beach and pool use for a great place to relax

beach/pool/facilities very nice

we didn't really like the pool outside our door

great breakfast and clean facilities allowed us to relax

verry nice host nice pool great breakfast...

breakfast was excellent and so was the dinner the host freshly cooked for us on one of the nights

rooms, breakfast, pool, welcome drinks are quite prestigious

verry nice host nice pool great breakfast...

it was not possible to use the pool area, or sit outside whilst they were they, and they did not leave until 17:30 at night

very comfortable beds, tranquil swimming pool

they should put some citronella torches out at the pool so that the deck and pool area can be enjoyed without being eaten alive

the hotel is located in a jungle, with a swimming pool, it has a very peaceful atmosphere, good place to chill and relax

pool is amazing

a little more rustic than advertised.? pool wasn’t very inviting.

we spent hours in the pool and on the swings, just enjoying the stylish territory and the weather

we have 2 children, 6 and 8 and they loved the pool, just enough to cool off

loud frogs at night who swim around the pool and hop around the restaurant area

very tasty breakfast was served in the area near a pool

fruit, large comfortable bed with mosquito net, stylish cabanas, friendly and helpful staff, parking, good facilities that get cleaned regularly (they must have improved this as there was a

bar service closed at 5pm

powerloss, wifi down, bathrooms without toilet paper or or even lights

the huts have a very nice and have cool decoration , beds are also ok and you have free wifi everywhere

food at the bar was excellent

there is nice looking pool and garden in the camp site

pool was clean, breakfast had plenty of choice of hot and cold, my kids are fussy and had different hot and cold each day that they liked

we were a family of 4 and my kids loved not sharing a bed, the extra bed provided fit fine in the large room

pool was extremely dirty the day we arrived

the beautiful pool was a welcome relief from the sun and sand

we stayed in a room with our own pool and i highly recommend

both pools were fantastic, and the food at the restaurant was absolutely delicious - especially the

the pool area, the restaurant, the staff, the villas - everything was unforgettable

the natural pool was a highlight for us—it’s the perfect place to relax and cool off

we also had the floating breakfast, which was made even more special with a sparkler surprise in the middle of the basket to

ly at the breakfast)

better rooms, better landscaping, nicer buffet area and a the best kids water slides

tropical pool bar had terrible staff everyday.

i think this is excellent, as you can enjoy the beach and pool after checking out

kids area

kids club closes to early at 5 pm

a lot things to do,(the gym is big, a lot of pools, a mall, dolphins, a big game place) the night shows at the theaters (+)spa, gym (+) the spa and the gym were very good, nothing compared to the different mindset of the rest of the hotel

with your family - sargassum on the beach was a pain in the a* - they had workers close to the pool doing noise

the breakfast option could have added more non pork products. add turkey sausage, bacon ect.

breakfast buffet was always a hit it was standard american food with other international options,

gardens, plenty of open areas, clean pool, feels secure

pool was at a lovely temperature

the hotel pools were nice and the swim up bar was a nice touch.

was not too much entertainment for kids aged 9 and had to pay for the best

breakfast was always great, excellent variety, lots of fresh fruits

lots of pool and beach space, good size rooms, free and easy parking, and clean

and proximity to beach some

ew) of the staff were nice and customer focused parking close to hotel

ut very limited number of

m), swimming pools, pool with bar, large room, beds

huge beds, extremely well equipped kitchen and a good shower

grounds, lovely pool and they supplied kayaks which was fun

large apartment well equipped kitchen although an electric kettle would have been nice

the little house by the pool (pump house?) was very noisy

the pool area is so beautiful

was canceled and i wish they would have given us a refund or credit to use at the restaurants and spa or something

the restaurant has the perfect view and the breakfast is excellent

lovely hospitality, great food, good spa and calm and peaceful beach

breakfast was amazing both in content and view.

the breakfast is amazing

for kids it s so overstimulating be prepared that when you ask for something or order something,

sugar free mixers for all the cocktails were horrible, food was okay, gym was okay, kids club was weird - we weren t allowed to look at the facilities before leaving our child there

i had to take my kids to a different beach so they could play in a clean beach area

i called two times for them to clean the room and had to keep calling to get the plates of from room

the beach was lovely and the hut bar with the swings

you might not be able to find much shadow next to the pool (which was quite a problem for the kids)

the kids run wild and jump in the pool splashing everyone and their drinks, parents don’t say

the food was great. the pool area was amazing. the kids classes were great

service, great food the tacos by the pool are awesome

water park, kids activities and kids club

breakfast sausages and bacon just the way i like them (little detail, i know (-) when you arrive after checking in, you will get pulled aside to be signed up for a vacation club breakfast presentation with the promise of a no-pressure presentation in return for a $150 hotel (+) lastly, we never ate breakfast at the restaurants we always had our food delivered to our room which was pretty nice (+)breakfast was fantastic (-) one last thing, if they invite you to the vip breakfast so they can promote their membership programme, don t go (+)breakfast was average (-) i accepted the invitation to the breakfast presentation in exchange for spas and points (again several family members go to the spa

there are adults-only pools and beaches (and restaurants) so we don t have to listen to crying kids when we want to have some quiet time (+)of kids friendly entertainment, kids everywhere (+) toro was the best restaurant with a great salmon and kids menu (+) if you have young kids, they'd probably love the free water park (+) also, the kids water park was super fun my kid enjoyed it (-) the kids club could be a lil better compared to other hotels but they are very kind and honestly no (-)too many kids. (+)rooms were comfy, the beach was small but beautiful, and the wave barrier made it perfect for our kids (-)downside was that the lifeguard at the kids water park spent most of the time watching videos on her phone instead of paying attention, (-)could not find napkin or life guard in the kids water park when my daughter got a bloody nose

also, the kids water park was super fun my kid enjoyed it

a couple without kids, there were way too many kids

architecture, pools and lake, food, privacy, staff… everything was perfect

if they had more staff, they could have snacks available near the pool - for example

in the jungle near tulum, there are three pools, and a gorgeous green lagoon with bar and food service and extremely comfortable lounging, paddle boards and kayaks

beautiful ud83dude0d i loved the tour guide, he was so enthusiastic and informative and also the spa therapist was wonderful

we went to a grocery in tulum and made ourselves a nice breakfast

no early breakfast availability.

room , cenote was beautiful, good pool, everything you need to have a get-away relaxing

breakfast was good

we used the kitchen to have breakfast

not that much of an issue, but if one books and adults-only resort, one expects that

was nice and cleaned, excellent wifi

of the bar staff i found quite rude

had room service lunch and no one came to take the plates away

beach, staff, food,pool parties,facilities. the best hotel for the price !

the services of the room, the mini bar included in the price, the preparation of meals and drinks, the spot and view

the mini bar was complimentary and refilled daily

a nice touch was the eco bug repellent bar that they offered to guests

great for the kids

the small spa on the roof was nice to cool off in but does not feature jets

parking on the property was secure

i loved the view from the room, the easy parking, and the fantastic breakfasts to start the day!

they have security at entrance of hotels and the parking is closed in

there is lots of parking, and we always felt safe and cared for

the property is very secure and has it's own parking spaces for guests

location tranquility breakfast

but enough, balcony with the sea view, direct access to the beach, many pools and jacuzzi, good breakfast with variety of choices, located outside of the city (actually in the middle of nowhere

breakfast started at 7:30- no problem! would have liked coffee available earlier

liked how close to the beach we were, and some of the staff - havier, angel and adlai @ breakfast

all good. tasty breakfast.

it's a beach where you need to get in and swim right away, so not really too good for little kids

stay was super nice, quite place, nice beach/pool for kids

hotel is at a great snorkeling beach. nice rooms with a restaurant and pool on site.

there is also a pool and a dive school next door

we were promised surf and turf and premium open bar for three hours at a cost of $100 per person

is a very modern hotel with very nice rooms, spectacular grounds, and convenient parking

within a couple of minutes, you are at the parking near the museum or the ruinas where you can walk or take the electric buses to the public

pool and personal were superior and friendly.

the pool was wonderful as well and the room was wonderfully decorated

there seemed to be one pool that played louder thumpy music

breakfast and lunch were great

you need to buy something, also there are several cafes just next to the hotel where you can have breakfast or lunch, they are inexpensive and super good

the location was prime, the breakfast fruits eggs pancakes meats and specially the lunch burgers, nachos and tacos-wow

we got all inclusive where they provided 3 different meals each day, breakfast & dinner was buffet style & lunch was made to order

good breakfast, location and amazing staff. thanks, siente tulum!

the openness, we booked the beach villa and it was amazing having our own little pool and being right on the beach

we had a room with a private plunge pool and balcony sitting area

the pool area, the tree house, the beach that so close

minute we enter in the suite, very romantic very peaceful very beautiful, we had our own private pool that was amazing, hot and cool water, air conditioner, you feel in nature but with all the

the room is spacious, bathroom style is amazing, bed is so comfortable and the private pool makes the experience private and romantic for couple

pool, kitchen, kitchen ware that you can use, no real common space to make friends) and the staff is very

what i really missed was kitchen, there is just fridge and nothing else, no plates, glasses, cutlery

unfortunately, they don't have a kitchen

kitchen free drinking water, and fridge available

there is no kitchen in this hostel.

it's a nice mexican breakfast and the location is good because you are right by the town for great dinner options as

the breakfast is great and the room has everything you need

especially the tiny lady that helped serve breakfast in the mornings

the included breakfast was incredible

breakfast was great

i also liked everything else; bed, food, the swimming pool and great atmosphere overall

bar open late but music wasn't too loud

amazing breakfast

the free breakfast alone is worth the cost of a nights stay

the breakfast is included and great (coffee + fresh fruit juice + pancakes/avocado toast/ granola)

in all rooms, no phone in rooms to request towels as they didn’t have enough for a couple, the breakfast has not enough options this is not a holiday inn and coffee was bad

bar upstairs was expensive

the pool was incredible on the rooftop and they held yoga and cooking classes/salsa classes at night

the rooftop bar is a must-do during your stay especially during the live music session

and breakfast great

the private parking, beach access, helpful staff nice breakfast

parking was easy and safe as you are located off the main road

our room was spacious and clean with a moderate design, but faced to a parking lot, so it would be nice to put more plants to keep the rooms separate

location next to the beach, parking, beach club included, clean, spacious apartment and

property, great location by the sea, parking on site, beautiful onsight beach and hotel beach service facilities, light continental

pool was fun

the pool & courtyard area was also beautiful

the staff is super nice, the pool is great and the room is really big

rooms, the pool and the wonderful reception staff who were really helpful

friendly staff, clean and comfortable rooms, nice pool in a quiet location between the archeological site and the bus

nice- well equiped rooms, stunning roof pool, best breakfast ever !!!

helpful staff, rooms were soo quiet and comfortable, amazing breakfast in the mornings and lovely pool on the roof

the rooftop terrace and pool and interior garden space are nice.

roof top terrace and pool provided every day chill in evenings

rooftop area with pool was nice

breakfast was delicious

i didn t check out the bar in the evening but it looked cool and i think they do live music fridays and saturdays

the bar has exceptional cocktails made by wonderful bar man

also the restaurant has really nice breakfast

think it was more a language barrier than anything as the person who checked me in didn t really speak english so i didn t

location in downtown close to shops and restaurants, modern room with balcony and pool view

everything. beautiful suite. gorgeous large pool.

the hotel is not completely finished, yet we were able to use the two pools and the gym, which are all top notch

in the building even though they have the facilities for it like tables and seating and a poolside cabana

we also used the pools and gym quite often

the beach is amazing, the swimming pool is a nice addition and the room and bed were comfortable considering the location

areas need to be renewed and replaced like swimming pool and bathroom

the hotel has an amazing pool and the staff was amazing too

small pool suitable for a quick dip (not

pool smaller than expected but didn’t really matter because of the nice beach

one thing to note though, there are only 4-6 total parking spots but it worked out for us because it was a slow weekday

the tiny parking lot did make it a bit of a hassle to find parking at times

its in the city center - hot shower with good pressure - good wifi - netflix to use - save free parking in front of the hotel - laundry service across the

we got parking everyday at one of the four spots off the street

easy to find street parking and walk to restaurants

there was free parking in front of the

swimming pool, - huge apartment, - bike rental, - staff, - location, - free drinks on arrival, - parking

big room, fast wifi, nice garden and pool, parking lot, kind staff

staurant visitors who do not stay here also park here) - wifi did

insufficient parking in front of the hotel

the kitchen is fully stocked

loved the gorgeous smelling toiletries, bath robes, welcome drinks and snacks, fully equipped kitchen so we could cook for the first time in months, netflix and wifi that works, unlimited

beautiful, clean, one bedroom apt, with fully stocked kitchen

kitchen was perfect for our morning breakfasts

perfect rooms with extra kitchen, very friendly staff, good breakfast,

isn't much park available and the parking is in front of the hotel, by the street we managed to get the last spot, but i thing it

the hotel provides parking spaces in front and ensures assistance in finding a spot for your vehicle

super comfy bed, friendly staff and parking space for everyone

easy walking distance to the center and parking on the street

from a costco style hypermarket where you can buy virtually anything, was concerned about the parking but shouldn't have been the streets are virtually empty and you can park anywhere

the standard is high clean access to a clean kitchen hot shower low noise staff

you even got a kitchen if you need to coke

location, kitchen facilities on rooftop with very comfortable seating area to relax in the evenings, we also

check-in wasn't a problem, well equiped kitchen

a lovely roof terrace to relax, and a well-equipped kitchen

the beach bar is perfect for breakfast/lunch/dinner and cocktails

the beachfront bar is nice, with some really excellent cocktails (the best mezcalita i had in tulum)

are not much to do for the kids

breakfast was great each morning, don’t expect a big huge buffet but rather a small menu that is

wifi only in bar : restaurant, but we enjoyed this!

there is a nice gym, a pool, the rooms are well-designed, and you really feel like you’re in a special spot

pool, gym , very nice place to do yoga and possibility to use sauna and ice bath with extra

the gym equipment was amazing

there is an outdoor gym to help us burn all the mexican food we ate hehe

a cute lil gym area

walking distance to a lot of cute restaurants and cafes; the property is well maintained, the pool area very aesthetically pleasing; room is spacious and clean with great ac (we were on the

there is no cleaner, calmer and relaxing place with a perfect pool for massage and bubbles

little pool - but noone really swim in it

the pool looks great in the middle and perfect location for resturants, bars, shops and beach

the boutique is overall picturesque - with the central pool & the tree - wish the pool water was warm