pool was a bit dirty and dated.

location brilliant comfortable rooms, kitchen well equipped everything wonderful

were thrilled to hav our own kitchen after having stayed in hotels for nearly a month

knives in kitchen not sharp and had loose handle

good area, plenty of room, well appointed kitchen, very nice pool in front of the lagoon.

you might not be able to find much shadow next to the pool (which was quite a problem for the kids)

the kids run wild and jump in the pool splashing everyone and their drinks, parents don’t say

the food was great. the pool area was amazing. the kids classes were great

and proximity to beach some

ew) of the staff were nice and customer focused parking close to hotel

ut very limited number of

lots of pool and beach space, good size rooms, free and easy parking, and clean

this is a boutique hotel and grounds with beautiful private beach, jacuzzi pool bar and two connecting pools

restaurants, in lobby, room service, etc

for kids it’s so overstimulating… be prepared that when you ask for something or order something,

food was cold both for dinner one night and breakfast one morning

there is a separate pool which is not as busy as the main pool and the bar staff are fantastic

alexis the car valets knew about my car more than me; good and fast laundry service and very good breakfast buffet

pool bar service is very slow and never come

there are adults-only pools and beaches (and restaurants) so we don t have to listen to crying kids when we want to have some quiet time (+)of kids friendly entertainment, kids everywhere (+) toro was the best restaurant with a great salmon and kids menu (+) if you have young kids, they'd probably love the free water park (+) also, the kids water park was super fun my kid enjoyed it (-) the kids club could be a lil better compared to other hotels but they are very kind and honestly no (-)too many kids. (+)rooms were comfy, the beach was small but beautiful, and the wave barrier made it perfect for our kids (-)downside was that the lifeguard at the kids water park spent most of the time watching videos on her phone instead of paying attention, (-)could not find napkin or life guard in the kids water park when my daughter got a bloody nose

the resort is massive, with multiple beach fronts, pool areas, a water park, numerous restaurants and facilities

water park

toro was the best restaurant with a great salmon and kids menu

with our kids in a couple weeks

room service was extremely fast and the food was very tasty

we stayed in heaven, adults only and sheer luxury

not sure) the kid’s part of the property is closed and under renovation, which means there were kids allowed in certain areas where they would (under normal circumstances) not be allowed

we did not like the food selection for lunch, the only food service was the outside pool bar or room service

e iguanas variety of activities (some free like amazing mini golf course some pay like bowling) a tiny cenote inside the hotel

breakfast was always great, excellent variety, lots of fresh fruits

we travelled with kids and their faces on arriving in the reception were worth the cost

breakfast was cold every single morning

my kids absolutely loved the kids club

kids club closes to early at 5 pm

minerve helped me reserve my spa experience

the breakfast option could have added more non pork products. add turkey sausage, bacon ect.

a bad surprise at the bar table

my 2yo and 6yo loved the kids pool too

i think this is excellent, as you can enjoy the beach and pool after checking out

it was a great hotel with a lot of options. the kids had a blast. the food was pretty good.

really noisy early in the morning due to guest with kids

the beaches, the pools and poolside entertainment. the pool bar staff!

the kids pool, beach, cleanliness around beach, night show, double decker bus, lighting, mini golf

stay was super nice, quite place, nice beach/pool for kids

right on the beach i got a suite with a nice porch, air conditioner was great nice little kitchenette and a nice bathroom great coffee too

stay was super nice, quite place, nice beach/pool for kids

nice and quiet, top notch bar and restaurant!

the rooms were very big and clean and there was even a small kitchen with a coffee machine

the place offers a good restaurant, swimming pool and it is 5 min walk to the beach with access to reclined seats or shaded mattresses for free

waiters at the beach bar are slightly abusive - they insist on high tips, while not all of them deserve it

truly one of the best beaches ever - kids need

they would set up their spa hot tubs at 5pm with a bottle of wine

although the beach bar has reserved beach umbrellas for the glamping guests, there are some strange rules if you want

fruit, large comfortable bed with mosquito net, stylish cabanas, friendly and helpful staff, parking, good facilities that get cleaned regularly (they must have improved this as there was a

ferring to reviews below), but after while i started to see

all the basic amenities are covered, plus wifi, three or four great places to eat and drink

food at the bar was excellent

were very few positives to the property, but there was working wifi and the area is pretty

food was amazing although we stayed on seaside suites side, we at at palms everyday and enjoyed breakfast and lunch at the same restaurant (starts with an a)

breakfast buffets were amazing

the rooms have pool, they have the nicest staff we've seen in cancun, nice alcohol (jack daniel's, black label,

could not be used from the tulum airport, the buffets had very little vegetarian options at breakfast, i would not recommend the beach club for the maroma beach free excursion- we were made

the spa was wonderful

s not repaired during my stay) - i booked the hotel in my first stay for 240 dollar per

plenty of lounge chairs by the pool and on the beach

breakfast til late night room service the foods offered were varied and delicious

vegetarian choices are limited shade next to pool is rare

ts) - defect hot pool

great breakfast and clean facilities allowed us to relax

family friendly - kids loved the dogs, fantastic surroundings in a quiet and cosy area

verry nice host nice pool great breakfast...

breakfast was excellent and so was the dinner the host freshly cooked for us on one of the nights

verry nice host nice pool great breakfast...

we tried every restaurant plus room service

we spend more time at the pool so this wasn't an

had we know the special breakfast was a sales presentation, we would have declined

the gym is well equipped

i have to give a specific mention to the staff who worked around the pool serving food and drinks these people were so hard working, gracious and so friendly

the kids club at the beach could have been better.

kids club, worse i have ever seen

the kindness of breakfast staff in the nest restaurant

the family selection is ideal for family with kids

ny of them after long flight) waiting for their room - phone calls to the reception or room service from guest-rooms are just not answered

the pools were beautiful

abigail, a host at the breakfast, lunch, and dinner buffets, was absolutely top notch

the breakfast buffet was fair,

so be prepared to walk alot or allot time for the golf cart style shuttles for pick up

beautiful grounds woven into the natural environment, with a fantastic pool, large kids area and a nice beachfront

priced and lots of on site activities : tennis, mini golf, exercise class at the pool and gym

4 hours later and 3 more trips down there we finally got them and the kids could finally go to sleep

very noisy as we were close to the bar and families in our building. food could be better.

the buffet food including the 24 hour sports bar was almost as amazing as the a la carte restaurants

the colonial, white sand, and trs areas were beautiful, the pools were wonderful, and the

are going to be dehydrated from extreme diarrhea) or even ginger ale and crackers without a $20 room service charge when you can't leave the room

we didn't end up using the kids club but they had a good schedule of stuff for kids 4 and up

keep putting them out daily until they're gone, there was no hot food served at the beach between breakfast and lunch (so if you missed breakfast you starved til lunch at 2pm or you had to leave (+)dalia and tikkal breakfast had nice variety and decent service (-) the breakfast at helios was a glorious spread, but there were flies everywhere and nothing was chilled

very nice pool and food was good

help make it a special experience, a huge thank you to all the team in capricho restaurant (the breakfast and lunch service so special) and i would recommend upgrading to the premium experience, (+)food with a variety of cuisines, daily seaside breakfast with an amazing sunrise from infinity pool (+)breakfast and staff were amazing. (+) facing us plus helios restaurant for our breakfasts (-) nothing dramatic, but one morning breakfast that we didn't order came at 6:30am (+) it has a good selection of food for breakfast and launch (-) before i headed out to enjoy breakfast, i pressed the button toured more of the property and had a few drinks at the pool bar (+)looked forward to breakfast every morning at helios (+) good restaurants, amazing breakfast buffet (+) our favorite restaurants/meals were capricho for breakfast, and tentazione for dinner

food,excellent staff,especially the butlers,good room service

property had great food and amenities - their gym and spa was high end

access to bikes would of been great so we didn t have to also depend of the staff golf carts to pick you up

the wings are a must try from room service, you can arrange for free transport from the airport

the pool is very nice

the pool is the perfect spot to relax and get away from busy beaches

the breakfast was good and the pool was amazing

clean pool

a clean and refreshing swimming pool

private hammocks and private parking for each cabana

car parking close to the cabana

we were traveling with four young kids and they had an amazing breakfast prepared for us each day

cabaña, we loved relaxing in the hammocks on the porch, overlooking the amazing pool, whilst the kids splashed about

the pool was beautiful and it felt like you were taking a cool dip in the jungle

staff were very nice and trustworthy and breakfast was delicious

also, we really liked the breakfast place and bakery called pan & selva just down the road

nice complement for breakfast

the morning visits from monkeys for their banana breakfast

pool is cold

parking is very spacious and the staff is very pleasant and helpful, nethertheless spanish is (as in our case), drive down one lane road to south beach tulum was horrible with traffic & no parking with only pricy beach clubs/restaurants which you get the same experience at la buena vida (-) this hotel does not have a parking lot (+) parking on site, there was drinking water in the room, view of the sea from the balcony, just (+) this is great so you don t have to pay for parking (+)for snorkeling beachfront functional decent amenities good service proximity to activities parking friendly staff decent kitchen supplies good (+) easy parking (+) easy parking right in front (*) the pool is next to the parking and a big restaurant court but is clean and the water is hot (+) parking at the hotel was nice and easy

eaning, changing of trash with toilet paper in it) at all

wifi was erratic so worked at times but not at others. i was glad i had a sim card.

jungle tropical setting, deep spa tub, wild life, chef cooked for us at 11 pm room service

very private, spacious and comfortable, beautiful views, lovely spa bath and nice quiet location

loved the pool

we love that it is right on the beach, the size of the pool is perfect for our kids, the beach area is so peaceful - being surrounded by palm trees

ha restaurant is just an overgrown beach bar with the most average food

familia the bush’s we started off in the bungalow which was set back more away from beach & pool it too was very nice & quit but we took notice as we had been 2/ nights in the bungalow as we

not really a party place but there is the bar area

first time at an all inclusive so it set the bar high

you do get an extra choice of breakfast at the seaside restaurant, but, unlike secrets aura on cozumel, there is no separate

breakfast was great, everything was perfect. the shows, the mexican food

stayed as a couple in the adults only hideaway section with diamond club service- and we literally pampered

had a nice tropical feel with loads of iguanas roaming around - room service good and prompt

it has free parking and a lot of interesting things like the cenote, iguanas here and there, and jungle

to reach with parking directly in front of the property and a wonderful setup in the jungle

secure parking

free parking

�+a

4 restaurants, sushi bar & 24 hour snack bar

each summer we bring the kids and watch the turtles nest

each summer we bring the kids and watch the turtles nest

bar by the beach, it is different story, you have to order food

several minor things: burnt out light bulbs in the bathroom, tv remote not working, no bag for laundry service

clean spacious and looks exactly like pictured in the app…my kids loved it…would definitely book again

that wouldn't be problematic if the kitchen wasn't closed ( it was hard to find restaurants close to the hotel late at

in addition, the kitchen is fully loaded with everything you need, and the shampoo and conditioner were good quality

this should be a place to relax in the morning with your breakfast, coffee or just relax by the pool, at that hour there are not many party

rooms had a kitchen area, but it wouldve be very nice if it was equiped with the basic amenities, water, coffee

ry cool sunset sessions), even kids enjoyed dancing on the beach

next door has bigger and more facilities and that can come in useful: there tennis court and more kids stuff like a little water park,

dj on the beach (very cool sunset sessions), even kids enjoyed dancing on the beach

our kids loved every minute of it and looked forward to going every morning

next door has bigger and more facilities and that can come in useful: there tennis court and more kids stuff like a little water park,

was friendly, nice size rooms, great family rooms with bunk beds, great pools, kids splash pools keep them busy for hours

overall is very fun for people who want to have fun but also have kids!

we especially loved the beach area and the kids really enjoyed the slides in the family area too

the rooms are very comfortable, refreshments and amenities, with many pool sections within the apartment blocks, so does not feel overly crowed

the phone in our room never worked, we tried to order room service a few times and gave up

there's a nice pool, rooms are clean and comfy and☝️ fantastic, fully equipped garden kitchen ud83dudc4c if we

the grounds have great plants, the pool area is inviting

pool

pool was immaculate

pool and gardens

amazing territory; excellent beach parking location is great

the resort need to have at coffee bar near the beach so that the guest can enjoy the sunrise with coffee with a great

beach is beautiful and bar services around are very good

it was hard to get a lounge chair by the pool

my trip to the spa was quite refreshing and relaxing

please change the clock in the gym

good breakfast

breakfast could improve (not expecting a resort variety but quality could be better)

lots of towels, lots of kitchen gadgets and pots were available

the hot buffet breakfast provided was good too

overall i had a fantastic time with another couple and my three kids

once they realized that they can't fix it, the front desk operator suggested us to use the gym showers until the next day when they can fix our room

thank you rueben, elio,victor and alexis (breakfast server) for making our stay memorable and being so kind

one main pool; no ac on buffet restaurant and gym (which made almost impossible to work out for a long

my kids and wife were asking to don´t come back to boston the last day

kids club is not professional, staff is always in their phones, kids are given sheets of papers to

the only minor downside is that the gym equipment could use an update

only by the pool

beautiful beach and pools

spacious rooms with balcony, insanely huge food and drinks choices, pools, and the beach

also the valet parking is not 24 hrs, but the parking lot is not far from the lobby

we went to parking to take our luggage and manuel from parking staff help us and went to reception and told

bellman service was personalised as was the valet parking

they could improve nightlife by setting up a better bar so it gets a bit more lively at nights

i loved the many places to sit, relax by the pool, how the beach was easily accessible from the main pool deck

staff are so friendly, decent variety of food and good pool.

would have liked more music at the pool all day long

at first but they are flea ridden and steal things from your bags when you are relaxing in the pool

there is a separate section for kids, riu land, with children's activities every hour from 10am

overall nice hotel, mainly for families with kids

a kaiak or a small sailboat out to the ocean for free for an hour or you can just relax by the pool or read you book at your room s hammock

payed 11 days of all inclusive service, after checking out from room at 12am, the food and drink bar service was no longer available

we used the pool and by the time we were leaving the hotel i remembered

the pizza bar is a complete hit

more chairs by the pool.

kids enjoyed the entertainment and kids club

and pool were beautiful

layout and pool location. access to the beach was great too.

enjoyed the live music in the evening and the aqua gym

y luis bartenders - luis, manuel, y roberto breakfast and lunch -

the spa is delightful: the 4 elements massage with hot stones was amazing

the view of the beach! the coconut trees! the pool facing the beach!

hotel with swimming pool and beach

breakfast buffet, house keeping up to par, laundry service great, all services used were great

entertainment team, andrea, chris, and antonio(morning stretch/yoga on the beach, noonish gym in the pool, afternoon zumba and hysterical games as well as terrific evening events)

free parking

car parking should be bigger

the service and staff were very helpful and friendly the massage at the spa was unbelievable

spa dauphin pool

property and pools for children

a dirty pool

the breakfast was good

pool just as shown on the picture very friendly staff (specially valentin amd claudia) very

facility fantastic staff the stay was pleasant the breakfast was fantastic everything was clean staff was efficient would stay there and recommended

it was a bit noisy begining around 6am because our room was very close to the breakfast area.

the pool was great and the breakfast was also fine

breakfast was great, i loved that we could request a certain item and it was freshly cooked.

is in a beautiful setting and has a large pool overlooking the golf course lake with loads of wildlife

gym was absolutely disgusting with no ac as well pool is very small i doubt many people used it

it also has a gym and sauna

or music in the gym would be good to pass the time exercising or biking

the pool is open until 10pm

breakfast is nice and the garden around the pool is amazing to pass time until afternoon

free breakfast, great pool

there is a gym as well, can be used with booked appointment in advance

i love d water park and the pool. my kids love it

rooms were amazing very comfy beds, the facilities were great bar, kids pool, the dolphin experience

there is no room service (food): a 5 star hotel requires it 2) the beach is very small (10-15 mt deep) and (*) however, they had closed the casino and didn t offer room service because of covid (-)overall not exactly all inclusive, hard to move around no availability for restaurants no room service, charge for towels size of drinks buffet food never (-)restaurants were not good. japanese restaurant was only good one. no room service.

there were some questionable words/lyrics with little kids around

the pools were clean and loved getting upgraded to the adults only section of the resort

also there was many people slip on the pool area due to

ferry right next to you, small pool, smell of mold, everything was always wet.

pool hours too short

pool is to shallow for adult use. entertainment staff, food and service is a top notch.

pool volleyball games were great fun and got us talking to other guests

free car parking, nice pool.

the room was a very nice size the pool and pool area were superb

swimming pool is lovely

they allowed us to do early check in so we appreciated it a lot and also to park the car

they have a pool and 24 hour service at the registration desk

food in main pool restaurants is super tasty, room service super fast

room service was slow

the gym is very well equipped too

room service is available 24 hours and we tried all the restaurants except one

tacos from the pool bar were delicious

i loved absolutely everything!. facility, breakfast and excellent staff members

i also loved the pool on top it’s very relaxing

clean quiet easy acces good breakfast rooftop pool

breakfast wasn't great, but there is a great breakfast place called nativo just around the corner

clean room, good shower. clean swimming pool. value for the money.

toilet paper, had to go to the gym next door

i like the location and the cleaning, the pool was excellent for the kids

the pool and sitting area were really fun and comfortable

big, well equipped room. the guy on reception was very helpful. the pool is fabulous. large tv.

the pool was always clean, even with all the plants around

too many other small hotels are painting their properties all white trying to look like a spa --hate those

there is a very nice pool with a garden at the hotel and even though the hotel doesn't serve any drinks or snacks, a

great location and a lovely pool. the staff were all lovely and helpful too.

such a lovely and quaint hotel, perfect location, and our kids loved feeding the turtles

my room was on the first floor with a little patio overlooking the pool

breakfast was great too

the pool was very dirty

wifi is great, just as the garden and the small pool 5min walk to the beach

great pool

location is great, facilities and breakfast super healthy and enough for an entire morning.