comfortable, sandy beach at your doorstep, chill atmosphere , sunbeds, pool with whirlpool, beach service and all other resort-ish amenities included

the rooms were very big and clean and there was even a small kitchen with a coffee machine

bar and restaurant closes at 8pm

nice and quiet, top notch bar and restaurant!

we were promised surf and turf and premium open bar for three hours at a cost of $100 per person

booked this getaway to get away from the kids and have an adults romantic getaway this was the x complete opposite this was all a lie

heaven section pool was full of amazing music, live bar and entertainment

booked this getaway to get away from the kids and have an adults romantic getaway this was the x complete opposite this was all a lie

understood why it wasn t adults only because of covid 19

booked this getaway to get away from the kids and have an adults romantic getaway this was the x complete opposite this was all a lie

the pool entertainment staff was lively and full of infectious energy

quality of food , water park and everything was super clean

breakfast sausages and bacon just the way i like them (little detail, i know (-) when you arrive after checking in, you will get pulled aside to be signed up for a vacation club breakfast presentation with the promise of a no-pressure presentation in return for a $150 hotel (+) lastly, we never ate breakfast at the restaurants we always had our food delivered to our room which was pretty nice (+)breakfast was fantastic (-) one last thing, if they invite you to the vip breakfast so they can promote their membership programme, don t go (+)breakfast was average (-) i accepted the invitation to the breakfast presentation in exchange for spas and points (again several family members go to the spa

alvarez at eden pool is the best, we made sure to be in his section everyday

downside was that the lifeguard at the kids water park spent most of the time watching videos on her phone instead of paying attention, which

staff was amazing. breakfast was outstanding

the pool is tiny but very pleasant and taken care of

also, we really liked the breakfast place and bakery called pan & selva just down the road

clean and comfy room, tranquil lounge area outside and a pretty pool especially at night right next to xplor

pool is cold

the kids run wild and jump in the pool splashing everyone and their drinks, parents don’t say

the food was great. the pool area was amazing. the kids classes were great

you might not be able to find much shadow next to the pool (which was quite a problem for the kids)

the beds were neatly made, lots of available kitchen supplies, and i could not have asked for better

knives in kitchen not sharp and had loose handle

location brilliant comfortable rooms, kitchen well equipped everything wonderful

huge beds, extremely well equipped kitchen and a good shower

very spacious area, dining, kitchen, balcony

and proximity to beach some

lots of pool and beach space, good size rooms, free and easy parking, and clean

ut very limited number of

ew) of the staff were nice and customer focused parking close to hotel

of the hotel

views by ocean, bar great by ocean

breakfast buffet was a zoo, so many people, a poorly situated table, cold food

the check-in lasted for an hour, our room wasn't ready with kids beds until i requested three times and specifically said it's needed before bedtime

breakfast and lunch were fantastic however

sugar free mixers for all the cocktails were horrible, food was okay, gym was okay, kids club was weird - we weren’t allowed to look at the facilities before leaving our child there

we wished there was a snack bar near the pool/beach

the bar inside the lobby was the best place to go for a drink

my 4-year-old son had a great time in the kids club, shows at night were entertaining, good service to pick up the glasses around the beach

minerve helped me reserve my spa experience

kids club closes to early at 5 pm

only thing that could be improved is the set up of the kids club

breakfast was always great, excellent variety, lots of fresh fruits

there is also an adult pool which was superb too

lot of variation of breakfast, very good food and people very kind, the restaurants are big so there are no issues with

pools, kids pool zone, convenient sanitation stations throughout resort, bar service, friendly servers,

was impossible to reach room service or reception over the phone

you’re traveling first time and with young kids beware of this place

cleanliness of the whole place

breakfast buffet with omelette station and a variety of food cultures

we enjoyed the breakfast buffet and location was very nice

the spacious unit with king size bed, with almost full kitchen

water in the pool, dirty water in the pool in the room, the sofabed for the kids was not done when we came - fair enough but we had to call and ask twice for the personell do

welcome…clean, comfortable big bedroom plus kitchen and living room with etta bed

big swimming pool, comfortable, clean & big room suite, staffs (really helpful & friendly, a few were bilingual

* we were surprised by the large two floor room, and it was decorated nice with a kitchen

pool

the pool was extremely well maintained and crystal clear

our children enjoyed pool and swam in the night as well so jat lag form europe was easy to overcome

the grounds have great plants, the pool area is inviting

staff, location, pool, cenote room!!!!!

waiters at the beach bar are slightly abusive - they insist on high tips, while not all of them deserve it

the spa did not have many options, but the massages were fantastic

pool was extremely dirty the day we arrived

we were a family of 4 and my kids loved not sharing a bed, the extra bed provided fit fine in the large room

not cool with kids who need to eat

please change the clock in the gym

) healthy breakfast, huge beautiful lobby, wifi always works, friendly staff - they just have it solid

in bathroom, leaky shower drain install that sent water under our laminated-wood flooring in our kitchen/entrance (room 250; we never told them because we would have changed hotels rather than

our room had full kitchen

big and clean rooms, good breakfast

fruit, large comfortable bed with mosquito net, stylish cabanas, friendly and helpful staff, parking, good facilities that get cleaned regularly (they must have improved this as there was a

bar service closed at 5pm

powerloss, wifi down, bathrooms without toilet paper or or even lights

though

ferring to reviews below), but after while i started to see

amazing territory; excellent beach parking location is great

we couldn t find anything that tasted very good other than the hamburgers at the pool snack bar and the ice cream cones

good wifi

of playa del carmen's 5th avenue

only a/c's areas

gym hours and pools hours they close way to early the beach was a 50min walk food was the

my son really enjoyed riu land playground, mini pool and various activities

would have been great if we were allowed to take food out of restaurant adelita to the pool area since swimsuits were not allowed in the restaurant

for example only sports facilities were a single tennis court and a mediocre gym

my kids were bummed to miss the pool foam party

overall is very fun for people who want to have fun but also have kids!

the beach is stunning, plenty of chairs by the beach and pool areas

we especially loved the beach area and the kids really enjoyed the slides in the family area too

wish we proactively were informed about the free room service option

the phone in our room never worked, we tried to order room service a few times and gave up

a dirty pool

the breakfast was good

it was a bit noisy begining around 6am because our room was very close to the breakfast area.

the best breakfast ever!

coffee was really good, breakfast fine

and so many healthy options at their four restaurants, full service cafe, taco truck, and room service

my kids are delighted to go to awen, the kids club, where ceci & pato made magic with them: treasury

kids have to be used to staying in high end places but have access to many cool spots

our kids loved every minute of it and looked forward to going every morning

also i wish the plunge pools were open to 6 pm

the pools themselves are in scorching hot heat and not even the kids area had shade which made me feel always nervous for my baby

lots of fun games on the beach and pool

the kids’ animation team was great — they constantly engaged children and did a wonderful job

shared spaces: • the gym was filthy, with an unbearable smell making it unusable

music by pool could be a little quieter

the breakfast was well served

great facility for the great price. great breakfast. not to far from calle 5. great staff.

pool area was a great place to relax in the sun or shade and cool off in the nice little pool

the pool, the gym and the quiet room

facilites - laundry, pool

it over to the adults only pool but i'm sure it was just as great) -my husband loved the included gym and said the sauna was a nice bonus as well -there's sooooo many free options included within

once they realized that they can't fix it, the front desk operator suggested us to use the gym showers until the next day when they can fix our room

breakfast had nice cultural choices. servers were awesome, especially jeff!

breakfast is great with a lot of choices

i mean the pools are perfect for the kids, they are not dangerous, but i feel more comfortable with life guard for my kids

breakfast was excellent and so was the dinner the host freshly cooked for us on one of the nights

had a wonderful cooked breakfast to order but the best thing was yasmin's incredible guidance and encouragement getting us

verry nice host nice pool great breakfast...

rooms, breakfast, pool, welcome drinks are quite prestigious

rooms, breakfast, pool, welcome drinks are quite prestigious

bellman service was personalised as was the valet parking

also the valet parking is not 24 hrs, but the parking lot is not far from the lobby

we went to parking to take our luggage and manuel from parking staff help us and went to reception and told

the adults-only aspect is great, and it also seems to attract great people

pool looking over the ocean, late night snacks when you want, buffet service offered during breakfast and lunch, concierge service was the highlight of my honeymoon offering romantic gestures

breakfast was also very good

clean room, good shower. clean swimming pool. value for the money.

fot the price it was amazing place cleaning room , breakfast and personal was friendly .

breakfast was just amazing the staff members are really nice and very humble not rude at all i

room with pool view which was downstairs, was private and lovely staff very friendly nice breakfast egg,toast, coffee and juice pool on rooftop was

payed 11 days of all inclusive service, after checking out from room at 12am, the food and drink bar service was no longer available

restaurant and bar staff were all extremely polite, helpful and attentive

more chairs by the pool.

the only real ac is in the spa and the gift shop

friendly staff wonderful beach swim up bar tequila

needs a bigger pool or another pool

enjoyed the live music in the evening and the aqua gym

in the morning, there was no bacon or sausages for breakfast

is small but good for 3-4 days trip with kids, the entertainment team and kids club team was good for kids

breakfast buffet really good

the pool area is nice, the hotel is calm, surrounded by the golf lake

huge rooms and amazing breakfast!

downfall was there is no hotel restaurant and only the pool bar closing at 7

the swimming pool and its surroundings be more attractive

some of the equipment in the spa didn't work

they allowed us to do early check in so we appreciated it a lot and also to park the car

the pool was great

the swimming pool and relaxing area was also quite nice

the swimming pool is quite big although we didnt use due to the rain, they provided towels for the pool

swimming pool is lovely

i go to the gym daily, and this is the only thing that would keep me from coming back

nothing like cocktails and snacks from the pool snack bar on the ocean at dusk

gym (you get the job done) close to 5th ave (walking distance 10-15 min) it is a private condo

more shade around the pools and chairs by the pool

lady that cooked the eggs for breakfast and the staff on general in the buffet where rude and might need a little more training

toilet paper, had to go to the gym next door

big, well equipped room. the guy on reception was very helpful. the pool is fabulous. large tv.

pool area is the highlight of the hotel

the place in general is rather strange-- it is built around a long skinny pool

the pool is amazing! the room was beautiful and clean.

no parking, no hot water, small room

no parking available only street parking

no parking , only street parking

free parking outside close to mall two bedroom

no official parking, fridge was not working

beautiful pool too

swimming pool to small .

excellent price, excellent breakfast, hairdryer in the room, tv, refrigerator in the room, internet excellent,

my room, the pool, the gardens, breakfast, staff, its the best

feels like your in the jungle so lovely so many birds and the pool is great felt very safe and had a great time

beach/pool/facilities very nice

food was amazing although we stayed on seaside suites side, we at at palms everyday and enjoyed breakfast and lunch at the same restaurant (starts with an a)

food was great bar staff was fantastic

the rooms have pool, they have the nicest staff we've seen in cancun, nice alcohol (jack daniel's, black label,

food, beach access was great and calm areas of the beach you could enter the ocean water, nice pools, lots of cabanas for beach and pool use for a great place to relax

pool is perfect for kids with large areas that aren't deep, plus jacuzzi (same temp) with waterfall

the pool and courtyard are beautiful and inviting

the pool area was lovely and you could get a great massage from the waterfall

lovely swimming pool, great for small kids

there is a very nice pool with a garden at the hotel and even though the hotel doesn't serve any drinks or snacks, a

ferry right next to you, small pool, smell of mold, everything was always wet.

great pool area, very good restaurants, great staff. nice rooms

gym was excellent

pool,horrible room that they wouldn't change,jackhammering till 2am 3 nights in a row from

pool is to shallow for adult use. entertainment staff, food and service is a top notch.

pool and other amenities, staff

breakfast til late night room service the foods offered were varied and delicious

ts) - defect hot pool

s not repaired during my stay) - i booked the hotel in my first stay for 240 dollar per

we loved the daily volleyball games in the pool and getting to know other travelers

free parking, location.

is a parking in front of the hotel to load fruits and vegetable into trucks and along the night is very

hotel has parking on premises

location, parking, nice front desk staff. not the newest hotel but clean.

location is very convenient with easy parking

close to both 5th avenue and the beach, nice little pool on the roof. clean and spacious

also the location and facilities such as the pool are clean and there are design details such as rocking chairs in every

pool, and staff

we didn't go to the pool but it looked nice (there was a bathroom too) and it has a nice view on the city as well :) it

the pool was super clean and the water was perfect temperature to cool off on the hot days in the sun

i like the localization and the discount in parking

the property has a central location with parking nearby

told us they had a parking, they hadn t

wifi was strong and some people were working remotely

eed was ok)

washing and drying machine, complete kitchen, very comfortable room

the hotel offers its own rental cars directly from the hotel parking the rooftop pool and bar were a wonderful addition

the rooftop pool is beautiful over looking the city center and ocean, the breakfast at yum yum is exceptional

the hotel bartender pavel and his assistant ana are extremely friendly, the hotel bar is as lit as the clubs

the rooms were spotless and 1 bedroom condos, fully equiped with a kitchen, ensuite and half bath, in addition to a large balcony

beds everything old and smell of old (especially shades in the windows) - we had to do the laundry even for clean stuff since it smelled like the hotel one toilet had zero ventilation we had

our friends and family another two, and they were so nice to all of us and understanding of our kids and noise

we had a really nice 2- bedroom apartment with kitchen and living room, all good size and comfortable and were very happy with it

pool was fantastic

the beds were comfy, the location was ideal, and the kitchenette had what you need