the kindness of breakfast staff in the nest restaurant

kids club, worse i have ever seen

the family selection is ideal for family with kids

the kids club at the beach could have been better.

the pool was clean but on the beach have been a lot of alga, cleaned daily but was still

the beach bar line gets long

also, the resort, while stunning, was so spread out that my kids were exhausted getting around (3 and 6 years old)

little kids club near the beach was underwhelming

reasonably priced and lots of on site activities : tennis, mini golf, exercise class at the pool and gym

the pools were beautiful

very nice, the facilities are good, rooms are clean, good range of restaurants, great pools for kids and a really nice white sand beach right in front of the hotel

ny of them after long flight) waiting for their room - phone calls to the reception or room service from guest-rooms are just not answered

so be prepared to walk alot or allot time for the golf cart style shuttles for pick up

in line to get seated at a buffet and also no plastic or paper plates or bowls to eat around pool area or bring food back to your

we didn't end up using the kids club but they had a good schedule of stuff for kids 4 and up

the colonial, white sand, and trs areas were beautiful, the pools were wonderful, and the

the pools and lobby were nice

beautiful pools, beach, and lagoon. lobby bar was fantastic. cabaret was well worth the money.

our first day at the white sand pool, we had to hunt someone down to get drinks at the swim-up bar

an appt to use the gym

in room service - alcohol, dishes, breakfasts, almost everything

the receptionist never bothered to mention there are showers at the main hotel and also at the gym/spa

-golf carts took forever and you can t take just any golf cart, unless it s specific to your

food with a variety of cuisines, daily seaside breakfast with an amazing sunrise from infinity pool

i especially loved javier

food could be better, room service very disappointing, long waits for food and drinks at pool

breakfast buffett was amazing with an abundance of choices.

thing that was not quite up to standard was breakfast service- this was slow and haphazard but possibly because covid regulations don t allow

the spa was also beautiful and our services very relaxing

ts) - defect hot pool

pool and other amenities, staff

vegetarian choices are limited shade next to pool is rare

breakfast til late night room service the foods offered were varied and delicious

without beach shoes, there is a clear risk of injury

family friendly - kids loved the dogs, fantastic surroundings in a quiet and cosy area

rooms, breakfast, pool, welcome drinks are quite prestigious

verry nice host nice pool great breakfast...

had a wonderful cooked breakfast to order but the best thing was yasmin's incredible guidance and encouragement getting us

rooms, breakfast, pool, welcome drinks are quite prestigious

the room and the walk out to the pool. the buffets were very good.

food was mediocre except for the breakfast buffet and the beach fiesta

food was great bar staff was fantastic

there is definitely not enough bars or night life

could not be used from the tulum airport, the buffets had very little vegetarian options at breakfast, i would not recommend the beach club for the maroma beach free excursion- we were made

clean pool

rooms were clean, cosy, plenty of space, also a great pool, it’s away from tourist areas, quiet, tranquil

the pool is very nice

the breakfast was good and the pool was amazing

outdoors by the swimming pool

private hammocks and private parking for each cabana

car parking close to the cabana

they also serve delicious food for their dinner and breakfast options

pool for kids

the wifi was a little slow in our villa but good elsewhere.

fruit, large comfortable bed with mosquito net, stylish cabanas, friendly and helpful staff, parking, good facilities that get cleaned regularly (they must have improved this as there was a

firstly, i thought the bar staff/waiters were rude at first

food at the bar was excellent

powerloss, wifi down, bathrooms without toilet paper or or even lights

were very few positives to the property, but there was working wifi and the area is pretty

spacious and beautifully appointed

would have stayed longer if we didn't have kids

we were a family of 4 and my kids loved not sharing a bed, the extra bed provided fit fine in the large room

although the beach bar has reserved beach umbrellas for the glamping guests, there are some strange rules if you want

because of the location its hard to check other bars and restaurants in the nearby cities

parking is very spacious and the staff is very pleasant and helpful, nethertheless spanish is (as in our case), drive down one lane road to south beach tulum was horrible with traffic & no parking with only pricy beach clubs/restaurants which you get the same experience at la buena vida (-) this hotel does not have a parking lot (+) parking on site, there was drinking water in the room, view of the sea from the balcony, just (+) this is great so you don t have to pay for parking (+)for snorkeling beachfront functional decent amenities good service proximity to activities parking friendly staff decent kitchen supplies good (+) easy parking (+) easy parking right in front (*) the pool is next to the parking and a big restaurant court but is clean and the water is hot (+) parking at the hotel was nice and easy

there is also a pool but we did not use it- we swam in the gorgeous ocean waters and snorkeled amongst the corral

not the best for kids wanting to play in the water

there was one bar with a good gathering

the beach bar and pool are a short walk away from the apartments and they have amazing food for a very good

the restaurant and bar are also excellent

some english kids squatting the pool and were very noisy, parents were hopeless

two restaurants and a bar on site

the pool is delicious

you can rent golf carts to tour around town which was fun and very reasonable

it provides what you want whether it's the party pool or quiet pool

pool in february was not heated enough

we were so happy with the selection of restaurants, 24 hour room service, and mini bar that were all-included

the air conditioning and wifi worked perfectly

there were plenty of restaurant and bar options

it has free parking and a lot of interesting things like the cenote, iguanas here and there, and jungle

to reach with parking directly in front of the property and a wonderful setup in the jungle

free parking

secure parking

the on site restaurant and bar are great and it's not a long walk into the town

food very plain, watered drinks, uncharming pool area, lack of sunbeds

each summer we bring the kids and watch the turtles nest

4 restaurants, sushi bar & 24 hour snack bar

as for the buffet, get them to make you an omelet for breakfast

bar by the beach, it is different story, you have to order food

breakfast was exceptional

breakfast was good and variety of to choose from

breakfast buffet was always a hit it was standard american food with other international options,

far and super busy with a long waiting line for breakfast and very strange dinner plans

my kids loved the pool

gym, plenty of activities, great pools

how cold the pool water was

the beaches, the pools and poolside entertainment. the pool bar staff!

kids area

we had a premium room for 2 adults + 2 kids, and we could barely fit

my kids absolutely loved the kids club

we felt like the service at the bar was great and the food was really good the entire time

was not too much entertainment for kids aged 9 and had to pay for the best

no snack bar available near poolside no night entertainment or live

breakfast was cold every single morning

lots of pool and beach space, good size rooms, free and easy parking, and clean

and proximity to beach some

ew) of the staff were nice and customer focused parking close to hotel

ut very limited number of

also we felt safe and is kids friendly

the pool and the pool area always clean and neat

were thrilled to hav our own kitchen after having stayed in hotels for nearly a month

huge beds, extremely well equipped kitchen and a good shower

the location was a bit remote but we used bikes daily or you can rent a golf cart or car

was good - central but quiet and an easy stroll to restaurants, bars, beach and golf

the bar people also very friendly

the kids loved the swim up bar and all the fun drinks

perfect family stay, there pools, beach, kids club and restaurant were perfect and the staff were

ailable for lunch and breakfast also when you book the preffered club upgrade)

i had to take my kids to a different beach so they could play in a clean beach area

free parking

car parking should be bigger

didn't like that the wifi didn't work

fun relaxing vacations with my familiy. kids had a blast.

ich has 3 separate pools including swim up bar)

the kids run wild and jump in the pool splashing everyone and their drinks, parents don’t say

the food was great. the pool area was amazing. the kids classes were great

you might not be able to find much shadow next to the pool (which was quite a problem for the kids)

location, family oriented resort with water park

the bahia kids club was amazing

the snack bar was convenient

met jose at the iguana bar

some bars in the smaller pools were closed like the one close to me

water park, kids activities and kids club

alvarez at eden pool is the best, we made sure to be in his section everyday

there is also a water park for children and a skate park

you have to call a room service for minibar refill as they don't do autorefill when cleaning

there are adults-only pools and beaches (and restaurants) so we don’t have to listen to crying kids when we want to have some quiet time

booked this getaway to get away from the kids and have an adults romantic getaway this was the x complete opposite this was all a lie

der normal circumstances) not be allowed

the pool area was vibrant but relaxing at the same time and there is so much space

the bartender in heaven and the bar next to umo were beyond amazing

to covid the adults only side was closed and we were in the family side

the kids club was probably the best thing about this resort

the pool, the size of the hotel

food in main pool restaurants is super tasty, room service super fast

the gym is very well equipped too

but the coffee could definitely be better for breakfast, it s a little weak and bitter

very comfortable beds, tranquil swimming pool

it was not possible to use the pool area, or sit outside whilst they were they, and they did not leave until 17:30 at night

the hotel is located in a jungle, with a swimming pool, it has a very peaceful atmosphere, good place to chill and relax

the vegetation and trees, the fresh air, the pool, the straw-roofed cabin

they should put some citronella torches out at the pool so that the deck and pool area can be enjoyed without being eaten alive

it's a beach where you need to get in and swim right away, so not really too good for little kids

we booked a room for 2 adults and 2 kids

the pool is really nice and the massive plus is the diving centre where we enjoyed a scone diving

the pool is clean

lack of wifi in communal areas such as restaurant or swimming pool

a little more rustic than advertised.? pool wasn’t very inviting.

also laundry service was nice

very tasty breakfast was served in the area near a pool

both nights and mornings there was no electricity- hence no water (we were flushing toilet with pool water

complex of hair 6 rooms with a nice pool

the villa with private pool was beautiful

very attentive very friendly went above and beyond for is josi josimar our server for our two day breakfast wich is included and absolutely delicious and good size and variety he was amazing very

gorgeous remote resort with a stunning pool

outdoor pool and terrace by our room could have used a quick clean before our arrival

the natural pool was a highlight for us—it’s the perfect place to relax and cool off

many activities are available and the spa experience was unique

breakfast was amazing both in content and view.

breakfast by the ocean side, very very friendly and overall vibe is great

spa was expensive we went to tulum and got massage on beach for $45 it was like $140 here

there is a specific pool for children, so they stay out of the adult pool, but it is serene

it would be good to have a snack/ drinks bar at one of the pools at least

in the jungle near tulum, there are three pools, and a gorgeous green lagoon with bar and food service and extremely comfortable lounging,

visited the property with kids and it was wonderful

- i enjoy fresh local fruit in the morning so perhaps you could consider something like a fruit bar for breakfast

was wonderful we were not told about the kids menu until several days in and it was a great addition

room , cenote was beautiful, good pool, everything you need to have a get-away relaxing

the room was beautiful and large, with a beautiful view of the well-kept pool

cenote’s tour very well organised and the room comfortable and modern with the nice view on the pool

nice and new room, big swimming pool, free access to 1 cenote

close to highway, traffic noise, breakfast only after 9:00,

bar had variety of drinks

not only we traveled with kids so that the sound would disturb but it was not managed after we complained

the services of the room, the mini bar included in the price, the preparation of meals and drinks, the spot and view

location the facilities the staff were also helpful the restaurant was fantastic to the bar was great everything about the place was

between too much nightlife (ie loud, early 20s, wasted) and full on family places geared towards kids (and not adults) or purely couples

there is lots of parking, and we always felt safe and cared for

parking on the property was secure

the property is very secure and has it's own parking spaces for guests

they have security at entrance of hotels and the parking is closed in

i loved the view from the room, the easy parking, and the fantastic breakfasts to start the day!

nice complement for breakfast

there is a good breakfast in the morning

to maintain and clean the pool

excellent breakfast with fresh fruit and delicious egg dishes

the pool was really relaxing and everything was really well maintained

good breakfast

the staff is helpful and polite and the breakfast (we only had breakfast at the hotel) features a wide-enough selection of items for every

very good breakfast/dinner buffet

liked how close to the beach we were, and some of the staff - havier, angel and adlai @ breakfast

all good. tasty breakfast.

downstairs kitchen area the a/c was quicker

the kitchen sink and floor was pretty dirty but everything else was

nice resort like hotel sith good pool and a small pool indoors

rooms had a kitchen area, but it wouldve be very nice if it was equiped with the basic amenities, water, coffee

from the room to the pool to the breakfast even the staff was great

kids have to be used to staying in high end places but have access to many cool spots

dj on the beach

next door has bigger and more facilities and that can come in useful: there tennis court and more kids stuff like a little water park,

my kids are delighted to go to awen, the kids club, where ceci & pato made magic with them: treasury

and so many healthy options at their four restaurants, full service cafe, taco truck, and room service

room service great

was friendly, nice size rooms, great family rooms with bunk beds, great pools, kids splash pools keep them busy for hours

lots of fun for the kids too

the room service menu could've been better with more options for kids

there's a nice pool, rooms are clean and comfy and☝️ fantastic, fully equipped garden kitchen ud83dudc4c if we

the room, the facilities and amenities, especially the pool, and the hosts were amazing

pool was immaculate

staff, location, pool, cenote room!!!!!

the grounds have great plants, the pool area is inviting

amazing territory; excellent beach parking location is great

of playa del carmen's 5th avenue

we couldn t find anything that tasted very good other than the hamburgers at the pool snack bar and the ice cream cones

great pool area, perfect beach, ai facilities at perfection with many bars across the entire area, great

the food was great, the drinks delicious, the pools warm and the ocean was crystal clear

location is quiet but close to playa del carmen. breakfast was varied. nice size of the room.

staff was great. excellent breakfast. need a car, or a lot of taxis to go places, or tours.

in bathroom, leaky shower drain install that sent water under our laminated-wood flooring in our kitchen/entrance (room 250; we never told them because we would have changed hotels rather than

please change the clock in the gym

breakfast could improve (not expecting a resort variety but quality could be better)

last stay, such as the cafe providing coffee and cakes throughout the day, the bar near to the pool, which has been remodeled and now actually includes a pool bar accessible whilst in the pool

alcoholic drinls wer not provided for kids (under 18 were identified with a different color bracelet)

everything-- but so much time for main meals given: breakfast 6:30 to 11:00; lunch 12:00 to 15:30; dinner 18:00 to 22:00---so good

pillows can be better, in the pool of the kids has a two step, that in the night don't have lights and its a little dangerous if

like it more if they had servers working the pool and beach area so you don't have to leave your chair

the gym was very disappointing and wasn't very clean

the bar staff are great, and the staff around the pool areas are brilliant at keeping everyone fit and

great for family and kids which have a huge pool for kids next to the adult ones as well as things to do with kids

lots of fun games on the beach and pool

food, service, beds are hard, pillows aren’t great, ac did not work, not a great spa offering

we went to parking to take our luggage and manuel from parking staff help us and went to reception and told

bellman service was personalised as was the valet parking

also the valet parking is not 24 hrs, but the parking lot is not far from the lobby

the spa experience was fabulous too thank you to iliana and juliana for an incredible massage and

it is adults only, all inclusive and there really isn t anything it does not include

there is a separate section for kids, riu land, with children's activities every hour from 10am

that the pool close at 8

overall nice hotel, mainly for families with kids

however, the place was really good; the staff, the room, the food, the girl at the kids club

staff are so friendly, decent variety of food and good pool.

on the beach, massive pool, bars, tennis courts and other activities available

& spa not available

r me)

the pizza bar is a complete hit

the food at the restaurants but there no words strong enough to describe the hotel with the pool bar in front of a wonderful beach

breakfast buffet really good

more chairs by the pool

i recommend for a family vacation with kids or for a quiet romantic vacation

spa massage at maya sister hotel very good

kids enjoyed the entertainment and kids club

our stay the gym was closed due to maintenance work, also one of the vip lounges which we paid extra to get

the location was perfect and amenities such as pool, bar, spa and proximity to ocean were all wonderful

the pool was amazing as it included the snack bar but the beach is the best part out of this resort

the view of the beach! the coconut trees! the pool facing the beach!

the spa is delightful: the 4 elements massage with hot stones was amazing

no towels available in gym

location if you apreciate a relaxing quite atmosphere breakfast exceeded expectations amazing spa facility next door which is not properly

the swimming pool and its surroundings be more attractive

very calm good breakfast the kids loved the turtles from the golf course lake next to the swimming pool

the rooms are incredible, the breakfast was superb, the pool area is great for relaxing with a nice view of the golf course

facility fantastic staff the stay was pleasant the breakfast was fantastic everything was clean staff was efficient would stay there and recommended

good location, pool had a good size as well as the rooms

the comfort of the room. the breakfast; healthy food included.

plenty of parking and free breakfast that was very good

excelent breakfast. served to the room due to covid restrictions

within a couple of minutes, you are at the parking near the museum or the ruinas where you can walk or take the electric buses to the public

is a very modern hotel with very nice rooms, spectacular grounds, and convenient parking

friendly staff, great room service

think i most enjoyed my balcony, the massage i received in the spa, and the huge pools with few people

there seemed to be one pool that played louder thumpy music

free breakfast, great pool

apart of turned conditioner off 24/7 and ventilation in the gym room

spacious room, wide open lobby/dining area, clean, large, inviting in ground pool, nice gym room

the pool is open until 10pm

free breakfast, great pool

breakfast and lunch were great

good breakfast, location and amazing staff. thanks, siente tulum!

breakfast was absolutely sublime, served on the terrace with a stunning view

breakfast can be improved at the hotel as there was no coffee and i cannot imagine my morning

you need to buy something, also there are several cafes just next to the hotel where you can have breakfast or lunch, they are inexpensive and super good

pool volleyball games were great fun and got us talking to other guests

ferry right next to you, small pool, smell of mold, everything was always wet.

pool,horrible room that they wouldn't change,jackhammering till 2am 3 nights in a row from

gym was excellent

pool was dirty

they allowed us to do early check in so we appreciated it a lot and also to park the car

the pool was great

location, pool and service.

they have a pool and 24 hour service at the registration desk

free car parking, nice pool.