excellent food. very nice outdoor pool. lovely paths down to the lake.

the kids enjoyed the pool

the pool is fantastic for kids

the kids enjoyed the pool

pool was great and best of all, they have temascals you can book at no extra cost

staff was very pleasant and attentive, the rooms were very clean and beautifully decorated, the pool was beautiful, and there were many seating area

pool water was extremely cold

was no mini bar no english speaking front desk agent the restaurant did not serve drinks the pool was dirty no toilet paper in the common bathrooms only one roll of toilet paper in the room

but they don t have any activity to be performed at the hotel, taking into account a dirty pool and only 1 tuk tuk that works with them to take you in / out of the hotel leads to a waste of

no tv or anything for the price of the room i pay, i feel the room have nothing special, the pool was no clean at all and the restaurant have hours for service, an example its they don't serve

beautiful and very clean swimming pool

pool very clean and warm

swimming pool, sauna, jacuzzi, free water

pool a bit dirty

pool was honestly too cold for swimming but not much they can do about that

the staff is just amazing, place is very clean, there is a pool in the hotel and another facing the lake just accross where you can sunbathe alone, its

location pool staff

if you are going in your own car it has parking and the staff is incredibly friendly

bed is so comfortable, the sheets were clean, the shower has hot water, the place has parking lot, it has gym also next to it

parking

the location is 2 blocks from main street , car parking, good breakfast, comfortable beds

all) pool

check-in, rooms, laundry service, room, bed comfort - no complaints whatsoever

super helpful and kind laundry service q20 per kilo

they can also book tours for you and they offer a laundry service

parking access

loads of shops nearby, parking on site

loved that the property had parking space and was in the middle of the restaurant/nightlife area

the room was spacious and the parking was great to have.

hot water shower! owner was friendly and spoke english. free wifi.

definitely wasn’t warm and one day we were left waiting for breakfast for 35minutes as we were forgotten

free breakfast is nice, including coffee

with lake view and reggae music + good pricing, great value for money + some services like laundry (separate payment) are quick and efficient

the breakfast each morning was delicious & to be included in the price was such a great value

breakfast included is a great perk. right up the block from the beach. super affordable!

the location was good with beautiful views of the lake. the breakfast was excellent.

breakfast was great

very close to the center. had parking and good breakfast. staff was very nice

staff are helpful and friendly breakfast was great large room

from 7 am , staff is busy cleaning and getting ready to serve a good honest breakfast that is included

loved the temazcal and the breakfast

really enjoyed their typical guatemalan breakfast as well

cafes are a 15-minute walk away, it was frustrating that the staff refused to provide any after breakfast ended at 9:00 am

super clean / nice breakfast / friendly staff / lovely garden

liked the traditional breakfast

located really close to the main pier / water front where all the shops are and parking space included for our car

views of the lake from the restaurant and small pool and also from our room

clean, spacious room with kitchen area

luckily, the lady working in the kitchen was cleaning up an offer to make us a fried egg and cheese sandwich, very much

pool was tiny

pool area and private beach were great

i had a great breakfast every morning

the common area is good they had music from 5 pm to 10 pm they have a bar the view is marvelous

great for solo travelers - the lakeside bar is fun but relaxed, live music and good food, staff from all over the world

the view & the breakfast was delicious ♡♡♡ it really allowed you to connect with the lake!

breakfast is delicious, there are lots of activities to do both in the hostel and around town

parking is a little cumbersome

lle santander) and nearby water taxis, good wifi, free secure parking, comfy beds and good hot water pressure, helpful staff, great ac, good laundry service

it has parking, two elevators and the suite had an amazing view of the lake

t standard on the lake)

easy parking

the ease of parking was also great

location, views staff and secure parking.

parking was unavailable during my stay

if you have kids, they have an excellent play area, including trampolines and playsets

i like the location and the view. cheap laundry service.

friendly staff, off street parking, clean rooms, hot water

i felt safe using the parking as well

location is close to where to take the boat. friendly staff. free parking.

have laundry services onsite

we got our laundry done here with a 24-hour turnaround

the hotel offers free parking, which is a block away

parking of our car was not in the hotel, but very close in secure parking, for free

parking is around the corner in private lot

parking is included, but it is about 2 blocks away

very friendly staff, helped with a very efficient taxi and laundry service

the pool had great views of the lake

staff is really helpful and our kids had lots of fun interacting with them

the staff was helpful with setting up a jetski rental for myself to take my kids

wish there was a pool and hot tub for sure.

pool was chilly and a bit small, but it was never crowded so worked out

hotel grounds with parking in a great location

however, inside is parking, and a beautiful, rambling courtyard, clean, charming, simple rooms, and a very nice

nice sauna temascal , good price, free parking, very good attention

lack of adequate parking

parking was cramped.

no wet bar or refrigerator

gorgeous pool

location is breathtaking as are the gardens and wonderful pool area

the staff were very friendly and helpful, the restaurant food was great (dinner and breakfast) and the restaurant location is beautiful (+)hotel is the most beautiful place on atitlan, you can have breakfast with the view of the 3 volcanos (+)breakfast was excellent gardens were beautiful location on lake was perfect (-) breakfast only was a buffet (+) we enjoyed the restaurant for dinner and breakfast, it was an expensive luxury to eat there (-)morning, the only breakfast offer was a buffet, which i m not super fond of but many people are so it wasn t a (+)surrounded by amazing gardens, had a breath taking view of the lake and volcanoes; location for breakfast was awesome had a nice view of the lake as well (-)the dinner menu could be a bit more imaginative. breakfast and lunch were excellent. (-)no breakfast included (+)breakfast buffet is always excellent- the bartender made the most delicious cocktails

no room service at the time.

the breakfast food and portions were quite generous

the hotel also arranged for a great couples massage, laundry service, and a private boat tour of the lake

however the pool, the food, and everything on the property was definitely worth it

facilities were beautiful with stunning views from the rooms and infinity pool

breakfast, typical guatemalan, was delicious and very fresh

so much anything to dislike, but they will need to carry out maintenance to pool area soon

professional and friendly staff, lovely pool, huge rooms, great chef

nothing we didn t like, but be warned there are a lot of steps if you want to use the infinity pool

unfair to charge the full price of a chapin breakfast when the continental breakfast is included

need to have someone available at the pool upstairs so you can easily have a drink with that amazing view

good location and good breakfast.

where else can you get a bed for 6$ with breakfast included

the breakfast was served rather late at 8 am and not before that

also breakfast included for the price was amazing and very yummy

breakfast is delicious

easy parking

view, easy access to lake and boats to go to other towns, parking was great; restaurant on site was yummy

there is parking at the hotel

love the hotel and atmophere. we had a car so the secure parking was also a bonus.

perfect shower. nice view of the lake. private parking. nice park and pool.

rs parking at all hours, people talking loudly) no sleep; thankfully the second night was not as

were all very helpful plus the location was excellent with very secure parking

location, parking available and good service

the parking

night was just awful - noisy

they did my laundry for me for 20 quetzal us and hung it up to dry and everything

guests are given the use of the hotel kitchen should they wish to prepare food

really clean, hot water, parking available, and there’s a possibility to do laundry, which we used ;) it’s not far at all – about a 15-minute walk to the ferry

the hotel has a big kitchen with everything you need and many

also, we took advantage of the laundry service i wish i could take this hotel with me on this trip

large room with balcon quiet at night good place for family with children pool

no ac in rooms, pool wasn t available

the water in the pool was very cool, almost cold

nice to have a pool to swim after a long travel day

the pool area is sheltered from wind and it s pretty quiet in the rooms

parking far from hotel

location was ok to sleep but parking was inconvenient because we had to go to another location to park , located a few blocks

parking. it was difficult to get the car down the narrow road.

parking is included on site, but the path to the hotel is very narrow

parking - the hotel is found down a very narrow corridor that can barely fit a small car

breakfast was rather meager. kitchen staff must have had a slow start.

staff were excellent and proactive, organising an early breakfast to accommodate our early bus

place, secured parking, really nice staff, excellent accommodation and best breakfast of our trip so far

beautiful hotel at great location with a great breakfast

good location wondeful breakfast, easy parking, good price, friendly staff, i have nothing to complain about

free parking was available as advertised, and breakfast was included

had to cancel the reservation because there were issues with the parking spaces and they couldn't arrange any other space for us, so they suggested to cancel the

you are traveling in a car, the road is very extremely narrow, so that means you have to pay for parking and then get a tuktuk, also the balcony door/windows make incredible scratching noise if

narrow street & tight parking. lots of neighborhood dog barking in the night

balcony room costs a little extra and just looks over a parking area