loved the free breakfast, staff and the view from the hostel

great for solo travelers - the lakeside bar is fun but relaxed, live music and good food, staff from all over the world

so beautiful to sit down at the bar and look out across the lake

loved the beach bar and views from bar. staff were lovely also. ping pong table was a nice touch

friendly staff, beautifull location and nice breakfast

pool was tiny

clean, spacious room with kitchen area

our room was next door to the kitchen and extremely loud with music and chatter from the staff.

property is poorly design and the amount of noise from other rooms, halls and kitchen can get annoying

pool area and private beach were great

it's clean property where every thing pretty nice but i wouldn't think the pool/jacuzzi is super clean for lying in

i got the pool to myself both times

hotel has a new pool in a nice area in front of the lake (behind the parking) right there we enjoyed the rising sun

the spa area, the swimming pools, how nice maria elvia and the rest of the staff was with us, the

swimming pool, sauna, jacuzzi, free water

location pool staff

bed is so comfortable, the sheets were clean, the shower has hot water, the place has parking lot, it has gym also next to it

parking

if you are going in your own car it has parking and the staff is incredibly friendly

the location is 2 blocks from main street , car parking, good breakfast, comfortable beds

the pool was clean and really refreshing on hot days

parking access

the room was spacious and the parking was great to have.

loads of shops nearby, parking on site

loved that the property had parking space and was in the middle of the restaurant/nightlife area

there was a gym on the roof where there was also a great view. great laundry service too.

beautiful and very clean swimming pool

check-in, rooms, laundry service, room, bed comfort - no complaints whatsoever

super helpful and kind laundry service q20 per kilo

they can also book tours for you and they offer a laundry service

near the city, breakfast at the restaurant with the same name. and a place to swim in the laguna

free breakfast is nice, including coffee

the breakfast each morning was delicious & to be included in the price was such a great value

definitely wasn’t warm and one day we were left waiting for breakfast for 35minutes as we were forgotten

with lake view and reggae music + good pricing, great value for money + some services like laundry (separate payment) are quick and efficient

located really close to the main pier / water front where all the shops are and parking space included for our car

structure has a good organization with rooms and outside common areas they offer a breakfast in the morning

staff are helpful and friendly breakfast was great large room

the location was good with beautiful views of the lake. the breakfast was excellent.

very close to the center. had parking and good breakfast. staff was very nice

from 7 am , staff is busy cleaning and getting ready to serve a good honest breakfast that is included

cafes are a 15-minute walk away, it was frustrating that the staff refused to provide any after breakfast ended at 9:00 am

loved the temazcal and the breakfast

really enjoyed their typical guatemalan breakfast as well

super clean / nice breakfast / friendly staff / lovely garden

liked the traditional breakfast

the breakfast was humble

breakfast was fantastic

wifi is spotty but this forced me to stay off electronics, which was my goal

lot of natural light, silence,comfortable bed, towels and strong wifi

wish the restaurant was open earlier for breakfast and stayed open for dinner

staff was very pleasant and attentive, the rooms were very clean and beautifully decorated, the pool was beautiful, and there were many seating area

roof broke, a bit to rustique. pool not clean

hotel has a beautiful view, pool, and gardens

no tv or anything for the price of the room i pay, i feel the room have nothing special, the pool was no clean at all and the restaurant have hours for service, an example its they don't serve

the wifi is not available in the rooms, only the restaurant, but they have a covered porch area (with a (-)wifi in the room which wasn't clear until i got there (although this is not necessarily uncommon (-)creationist christian vibe they don t tell you about in advance, overpriced restaurant, wifi was (-) no wifi in the rooms available (-) i was on a working trip and had booked this hotel counting on its wifi so that i would be able to work, and i found myself unable to for half my stay, and without (-)spanish, making it hard to get help with booking for example hiking trips, and they do not have wifi in the rooms

the bar was also great with fabulous cocktails

charming library type bar with fireplace and great pool with infinity hot tub

no room service at the time.

place was uniquely decorated, the gardens were full of birds, the view from the restaurant and pool to the lake and vulcano - unforgettable

charming library type bar with fireplace and great pool with infinity hot tub

staff is really helpful and our kids had lots of fun interacting with them

beautiful location, breathtaking views. new pool and additional rooms added.

their is no eco pool

wish there was a pool and hot tub for sure.

have loved to use the pool but it was pretty cold

the ease of parking was also great

parking was unavailable during my stay

location, views staff and secure parking.

kids crying in the morning

if you have kids, they have an excellent play area, including trampolines and playsets

parking of our car was not in the hotel, but very close in secure parking, for free

parking is included, but it is about 2 blocks away

the hotel offers free parking, which is a block away

parking is around the corner in private lot

free breakfast was delicious, staff was helpful and expedited our laundry, and it was a beautiful hotel

however, inside is parking, and a beautiful, rambling courtyard, clean, charming, simple rooms, and a very nice

hotel grounds with parking in a great location

parking was cramped.

parking was kind of tight

nice sauna temascal , good price, free parking, very good attention

great location. the room that had air conditioning was comfortable. parking was easy.

free car parking

staff made checkout and getting our car from the parking lot a lot more difficult than it should be

parking is a little cumbersome

it has parking, two elevators and the suite had an amazing view of the lake

breakfast is delicious

staff we had were super friendly and even organised a take away breakfast for us

the breakfast was served rather late at 8 am and not before that

good location and good breakfast.

staff, friendly, professional and honest tasty breakfast comfy mattress very clean great

i felt safe using the parking as well

friendly staff, off street parking, clean rooms, hot water

location is close to where to take the boat. friendly staff. free parking.

have laundry services onsite

we got our laundry done here with a 24-hour turnaround

lovely pool

large room with balcon quiet at night good place for family with children pool

the water in the pool was very cool, almost cold

nice to have a pool to swim after a long travel day

the pool area is sheltered from wind and it s pretty quiet in the rooms

parking inside of the property, not enough soundproofing in the rooms.

rs parking at all hours, people talking loudly) no sleep; thankfully the second night was not as

thermal baths, clean and very nice + nice garden + safe parking, 24h guard + clean room + breakfast

also, parking was included which was great

the location is excellent and the grounds are beautiful. on site parking is nice.

is a really narrow street leading to the parking in front of the hotel - keep in mind if you are coming with a car

you are traveling in a car, the road is very extremely narrow, so that means you have to pay for parking and then get a tuktuk, also the balcony door/windows make incredible scratching noise if

had to cancel the reservation because there were issues with the parking spaces and they couldn't arrange any other space for us, so they suggested to cancel the

free parking was available as advertised, and breakfast was included

narrow street & tight parking. lots of neighborhood dog barking in the night

great breakfast

breakfast was rather meager. kitchen staff must have had a slow start.

staff were excellent and proactive, organising an early breakfast to accommodate our early bus

good location wondeful breakfast, easy parking, good price, friendly staff, i have nothing to complain about

the room was large with a kitchenette

parking far from hotel

parking is included on site, but the path to the hotel is very narrow

parking - the hotel is found down a very narrow corridor that can barely fit a small car

location was ok to sleep but parking was inconvenient because we had to go to another location to park , located a few blocks

parking. it was difficult to get the car down the narrow road.

the location was the best thing and the parking help me a lot

parking was provided which felt good

breakfast is perfect and the staff is very friendly

very friendly staff. included nice breakfast.

room and swimming pool very

they did my laundry for me for 20 quetzal us and hung it up to dry and everything

i did my laundry with them too; good if you need clean clothes in just a few hours

we could use the kitchen and take a ride with bicycles

another thing they offer is a laundry service (i didn't use it, so i actually don't know a lot about it) the man who runs the

they allowed us to do an early check in

a massage at the front desk they were calling me back, never heard anything from them, asked for pool service, waited almost and hour for a margarita and a mojito, never heard anything back from

location near the docks, the hotel grounds are beautiful, there's a swimming pool, kayak rental

excellent food. very nice outdoor pool. lovely paths down to the lake.

good pool and access to the lake

the kids enjoyed the pool

love the hotel and atmophere. we had a car so the secure parking was also a bonus.

view, easy access to lake and boats to go to other towns, parking was great; restaurant on site was yummy

perfect shower. nice view of the lake. private parking. nice park and pool.

there is parking at the hotel

easy parking

bar next to pool that serves best margaritas ever (thanks to christian)

the resort was very clean, the restaurant was wonderful and the pool bar was phenomenal

highly recommend drinks at the bar with darwin and any and all food items on the menu -- you can't go wrong

prices at the swimmingpool bar are fair

we loved the views from our balcony and the many pic opportunities at the pool

their iconic infinity pool is currently closed for refurbishments but they don't offer guests any discount because of

continental breakfast included was quite poor, comparing the quality of food given in the restaurants

so much anything to dislike, but they will need to carry out maintenance to pool area soon

need to have someone available at the pool upstairs so you can easily have a drink with that amazing view

staff was great, amazing breakfast, restaurant is really good, amazing views from the volcanoes