we asked for pool towels

the pool is not open

they even flund toys for my small kids to play by the pool

pool was having a technical issue, they forgot to clean the bin in the room, the shower head

the room is cold in winter, the private pool is cold.

large spacious rooms, high ceilings, parking available

is the a prison very noise speakers from the prison also shooting sounds from nearby and cars parking near the room all day couldn't sleep and still wait for

we liked the garden and the parking lot

they are pet friendly but then charge fees that almost double the cost of the room), had secure parking for vehicles, and had a good breakfast included

good parking for our car and utility trailer

parking lot was super close to the rooms

the pool was dirty and pretty cold.

the pool is well kept

the pool looks great too

the pool and the room were a little bit cold.

very clean, friendly staff, good food, my kids loved it!!

the parking lot is small

parking is a few blocks away

safe & secure parking is attached to the hacienda

calo). it has an own big parking.

parking area is very narrow, no well signaled and difficult to move

hotel is very nice, well located to the sights. has a good secure parking lot.

it s well located, just a short walk to both the city center and the pyramids, and also offers parking

one night but we loved it, close to everything we needed and very important for us to have a safe parking spot for the rental and they have

parking was a little cumbersome with the valet waiting times and the parking lot being outside of

location in the center of cholula, new facility, clean, nice ambiente, very friendly staff, valet parking, overall a good choice

facility provided parking at no charge

pretty room a/c and heating work well and easy to use great staff good breakfast there's a pretty pool, but it's not big

i like the swimming pool and the relaxing of the room.

the pool is relatively small

the design of the rooms is really cool and the interior patio with the pool is just gorgeous

the pool was not crowded and although not large, was fine for swimming a few lengths

the pool and attention

- great staff, couldn’t do more to help, the heated pool (great for a morning dip), the location and it was new, clean and modern

the hotel is simple, but the place has everything you need (including a parking space) and it looks like the facilities are new

big room, easy fairly secure parking

having safe parking was a plus

pros: pet friendly, hot water, secure parking

very good parking. friendly staff. nice room. good privacy.

parking was supposedly included but its actually a reasonable 100mx per 24hr

secure gated parking

parking and green areas

great staff. good size rooms. lovely garden and free ample parking.

location, across from pyramid, very good, tasty breakfast, easy parking, very fluffy

swimming pool so cold. this will make no to go back

we enjoyed the pool and restaurant and had some good breakfasts/drinks/snacks

wifi worked well

pool doesn't have a hot tub which would have been fun for relaxing after a long day of exploring

ok room. nice people. good parking.

decent rooms, but hot water and wifi were iffy at best.

property, great room service, the proximity to tourist areas was great, as well as plenty of restaurants nearby and

lastly the parking was gated and relatively secured, so we had no fear to leave our car there overnight

good parking lot

the parking was good and security was great

breakfast free parking perfect location to go outside the city and next to a outlett

has a decent parking space but a little unattended

staff were excellent - secure onsite parking at night and overall really enjoyed our quick stay

nice gardens, a big room, and great, secure parking for my motorcycle.

there is a parking port if you need it

the hotel was very busy it gets very occupied at breakfast time

everything is good! clean,quet,very good breakfast,very friendly staff!

they need to clean breakfast area

not enough staff at the breakfast . tables didn’t get clean , not enough plates

quick check in, rooms very comfortable, staff super, breakfast delicious, location great

very clean, excellent service, very good breakfast,all the stuff gather you with a big smile’s

breakfast was real good

easy access from highway. breakfast.

me the breakfast was good enough, the staff very kind and about location is a nice place if you are

proximity to the airport cleanliness complimentary breakfast

pet friendly. nice staff. 10 minutes away from val’quirico. full breakfast included.

the breakfast was included, but pushed a lot of

staff was nice and helpful, complimentary breakfast, secure parking,

breakfast is not perfect but pretty good, both days they had eggs of some kind, yoghurt with fruit,

free coffee and espresso 24 hours, and there is a breakfast cafeteria, but i didn't have the time to stay for breakfast

the hot breakfast food had ham or bacon on it

the breakfast choices were very few and there could have been more

the location was great. i did not have breakfast

great breakfast and service

breakfast would have been nice.

and were so looking for forward to our stay and visiting the omelette lady in the morning for breakfast

i recoment this hotel 100% breakfast included buffet amazing location next to the freeway i love this hotel vip services

the breakfast is the most disgusting thing i have ever eaten, the raw egg, the juice was watered down

parking for my motorcycle

great facilities that include a nice gym, pool, spa, restaurant, and more

the pool area was not clean and overcrowded

the pool had longer hours so i could site see during the day and swim at night/early morning

for 4 people and they only put 3 towels and additionally there were no towels available at the pool

3-the receptionist failed to leave an open voucher, so every food consumption, even room service had to be paid on the spot

comfortable hotel, clean. room service was good and staff were courteous.

hotel and grounds, nice swimming pool

buffet, fitness center, friendly staffs, quit comfort

excellent room service

breakfast was absolutely fantastic

breakfast price was a little too expensive

breakfast buffet had a lot of great options, comfortable and clean beds.

breakfast was excellent friendly staff, quiet rooms

great staff,comfy bed, good water pressure in shower. good kitchen area.

social hour, kitchenette, laundry facility

2 burner electric stovetops, full size dishwashers, dishes, utensils, pots and pans, kitchen towels, dish soap, clean sponges, paper towels-- namely everything a family needs for

my older son loves the small gym and i appreciate the spacious laundry room

breakfast

breakfast can imporove

i like the breakfast a-lot

clean rooms, nice service, comfortable bed, good breakfast.

great value, very comfortable bed, delicious breakfast & friendly front staff. what more to ask?

it ´s nice and clean place. breakfast is very tasty.

breakfast was included and very delicious, we had chilaquiles and beans, fruit

should have a different breakfast day it was all the same every day

was really comfortable and the team was so kind to move our room to the tallest level for my kids can enjoy the

tha accessibility, location, may need to extend the breakfast time though

they have a small but very complete fitness room

breakfast was good and plenty of choice and the coffee was available 24/7

great breakfast! friendly and helpful staff.

great price and free breakfast is a plus

the breakfast

my biggest complaint was the included breakfast: bread and pastries were old, dry, moldy

the breakfast was delicious excellent very good the location is perfect

extremely warm rooms, very limited breakfast options. an ok option

breakfast was ok

toilets with water logging, lockers were not working, most negetive answer from receptions, breakfast was very basic one bread per person, disappointed with overall

the staff at the breakfast was very unfriendly and breakfast was limited to what they had to offer

i loved that the gym is open and perfectly ready for anticovid measures

my kids enjoyed the couch and side tables of the room to play at

staff was torpid and sad, short answers for everything, except for valet parking and cleaners who were cordial and bubbly

i felt safe loved valet parking i was over driving and it was nice to have vehicle parked the breakfast was delish and had

valet parking, my daughter left a necklace on the bathroom sink and went out

only entrance to the hotel is up an elevator through the parking lot

the ballet parking don t want to park your car, and then ask you for

parking is a bit tight but works out.

has a parking right there, elevator, very close to exit roads of the city and 15 min from downtown, very

the games at the lobby and the breakfast was a nice

like to park my car, but the hotel has valet parking

ps not included of course) and very convenient

secure parking and dog friendly

staff at the parking

sleep was amazing, proper secure parking, zero complaints

great valet parking room was comfortable great free wifi internet tv so you can log in your favorite streaming

are very comfortable,staff are very helpful and has a big parking lot , the food at hotel is very

the free parking is nearby and quite big

safe parking, helpful and friendly staff. super comfy beds.

the staff is kind and the valet parking is very handy

they stayed for a while at the bar and then went to a master suite

to leave early for a long drive from puebla to villahermosa, and they kindly prepared a delicious breakfast to-go for both of us

breakfast was too crowded. coffee shop was not opened. bar was not opened

the gym was very nice and the breakfast was good.

evening buffet, pool, gym

the american breakfast is ok the rooms are very comfortable great parking across the

was a mr in charge at the parking, he was really nice and

security in the parking lot was good and we had no concerns about leaving our vehicle overnight as the parking

and only room service except for breakfast

front desk the cleaning ladies the breakfast crew were very good and helpful

location, cleanliness, free private parking and room's size.

-accommodated me on my early check in

while they were in proceso of repairing it i pulled a mcgyver and propped the pool cleaning rod against it to hold it in the on position

very nice indoor pool and jacuzzi

location, price, very warm pool with small pool for children