not enough staff at the breakfast . tables didn’t get clean , not enough plates

everything is good! clean,quet,very good breakfast,very friendly staff!

also for longer stays i think there should be more variety in the breakfast

they need to clean breakfast area

quick check in, rooms very comfortable, staff super, breakfast delicious, location great

great breakfast and service

and were so looking for forward to our stay and visiting the omelette lady in the morning for breakfast

the breakfast is the most disgusting thing i have ever eaten, the raw egg, the juice was watered down

staff is very friendly, reasonable breakfast

breakfast would have been nice.

parking for my motorcycle

the pool area was not clean and overcrowded

the pool had longer hours so i could site see during the day and swim at night/early morning

for 4 people and they only put 3 towels and additionally there were no towels available at the pool

great facilities that include a nice gym, pool, spa, restaurant, and more

breakfast is not perfect but pretty good, both days they had eggs of some kind, yoghurt with fruit,

wonderful clean room and great breakfast.

breakfast staff was very helpful and cheerful

the hot breakfast food had ham or bacon on it

free coffee and espresso 24 hours, and there is a breakfast cafeteria, but i didn't have the time to stay for breakfast

hugo on the bar took excellent care of us

facility was excellent, friendly staff and fitness studio

excellent room service

comfortable hotel, clean. room service was good and staff were courteous.

and the swimming pool outside, they make warm which it very nice

breakfast buffet had a lot of great options, comfortable and clean beds.

breakfast was absolutely fantastic

breakfast price was a little too expensive

hotel room had a full kitchen and it was super clean. nice shower.

the gym was perfect

for 65 usd we got a fabulous suit with kitchen, king size bed, living room and big balcony dinner and breakfast was included and the staff

65 usd we got a fabulous suit with kitchen, king size bed, living room and big balcony dinner and breakfast was included and the staff even brought us complementary beers everything was

a great value with nice rooms with kitchen.

ok room. nice people. good parking.

decent rooms, but hot water and wifi were iffy at best.

the breakfast

the breakfast service, not enough, bad quality

my biggest complaint was the included breakfast: bread and pastries were old, dry, moldy

great price and free breakfast is a plus

breakfast was good and plenty of choice and the coffee was available 24/7

property, great room service, the proximity to tourist areas was great, as well as plenty of restaurants nearby and

i did not had breakfast!!!

easy access from highway. breakfast.

breakfast was real good

me the breakfast was good enough, the staff very kind and about location is a nice place if you are

proximity to the airport cleanliness complimentary breakfast

secure gated parking

free and secure parking available

parking and green areas

that the parking space has no roof, and there are few trees around, so the car gets very hot after a few

there is ample parking onsite

parking is a bit tight but works out.

has a parking right there, elevator, very close to exit roads of the city and 15 min from downtown, very

the pool is relatively small

the design of the rooms is really cool and the interior patio with the pool is just gorgeous

the pool and attention

the pool furniture seemed lacking (not sure if the plastic covered rectangles by the pool were for

the pool was not crowded and although not large, was fine for swimming a few lengths

there is parking space with security

parking area is very narrow, no well signaled and difficult to move

hotel is very nice, well located to the sights. has a good secure parking lot.

it s well located, just a short walk to both the city center and the pyramids, and also offers parking

very close to the center

are very comfortable,staff are very helpful and has a big parking lot , the food at hotel is very

safe parking, helpful and friendly staff. super comfy beds.

the free parking is nearby and quite big

great valet parking room was comfortable great free wifi internet tv so you can log in your favorite streaming

the staff is kind and the valet parking is very handy

parking logistic , entrance is too crowded at some hours.

free valet parking is a plus

place was just lovely: the rooms were comfy, the staff was friendly, the parking was safe

secure parking and dog friendly

however, when i left the building to go get one, my partner and i realized the valet parking guy and front desk lady were serving the group at the entrance, constantly entering to the

i like the staff. the location was also great. the indoor pool was also great.

is a great location, the restaurants and bar are good

magnificent breakfast and very pleasant pool area

we enjoyed the breakfast and canapés in club access

all perfect. breakfast was amazing!

i loved that the gym is open and perfectly ready for anticovid measures

my kids enjoyed the couch and side tables of the room to play at

was a mr in charge at the parking, he was really nice and

the american breakfast is ok the rooms are very comfortable great parking across the

security in the parking lot was good and we had no concerns about leaving our vehicle overnight as the parking

pool and breakfast is very good also the room is big

good breakfast

location, across from pyramid, very good, tasty breakfast, easy parking, very fluffy

swimming pool so cold. this will make no to go back

pool area and food. very good staff

if you have kids, the pool is great and has warm water

during our visit the hotel was very busy, the rooms overlook the pool and restaurant and so it was very noisy with children playing in the pool from first thing in

they have a small but very complete fitness room

facility provided parking at no charge

parking was a little cumbersome with the valet waiting times and the parking lot being outside of

location in the center of cholula, new facility, clean, nice ambiente, very friendly staff, valet parking, overall a good choice

swimming pool next to the room. too noisy

i like the pool

the hotel is simple, but the place has everything you need (including a parking space) and it looks like the facilities are new

parking is a few blocks away

safe & secure parking is attached to the hacienda

the parking lot is small

parking lot was super close to the rooms

good parking for our car and utility trailer

we liked the garden and the parking lot

is the a prison very noise speakers from the prison also shooting sounds from nearby and cars parking near the room all day couldn't sleep and still wait for

they are pet friendly but then charge fees that almost double the cost of the room), had secure parking for vehicles, and had a good breakfast included

chairs or lounge chairs at pool, i am baffled why they just don’t buy 4

pool is heated

the pool and the room were a little bit cold.

name on a piece of paper, and was issued a key to a very large and pleasant room overlooking the pool

pool area was a bit dingy. no seating once you got out. both minor complaints.

lastly the parking was gated and relatively secured, so we had no fear to leave our car there overnight

has a decent parking space but a little unattended

breakfast free parking perfect location to go outside the city and next to a outlett

price was reasonable though and parking felt safe

location parking service in general dinner at the hotel restaurant

big room, easy fairly secure parking

having safe parking was a plus

in outside the gate of the place, parking a bit tricky, restroom fake wood was swallow due to water

very friendly staff parking in front of the room restaurant

very near) to the rooms

parking available good bed and very clean

has parking and a pool

parking lot is very small and floods

room and beds were comfortable, parking was easy and with direct access to the hotel

is a bit complicated to get the parking because the hotel is located at the corner, just be careful when you re driving by

better wifi

comfortable beds, nice bathroom, elevator, silent a/c, nice and helpful staff, good wifi signal in the room

the size of the room was good. the tv and the parking zone is plenty.

the parking spaces are very accessible and practical.

wifi not so good.

by chance i met the owners whom in reception whom at their own will gave me great info on laundry, restaurant and things to do in and around puebla

refillable water - you have to buy water bottles off them instead of refilling your own wifi wasn't great in the room i was

the amenities in the room are good, bed comfortable, wifi, fast and reliable

wifi password didn t work

the staff in the restaurant and valid parking were very nice and efficient

great location for our needs, nice restaurant.for dinner and breakfast safe and secure parking .

to check in and go to our room and another 30 minutes till they put our car into the secured parking

breakfast is not included despite what the booking says

buffet breakfast was good value at 150 pesos per

ckup truck and trailer)

bathroom was old, in need of renovation!!! parking restrictive.

the parking guy went out of his way to find us a parking

plus we weren't asked to pay for parking when we checkout out-- though that wasn't expained when we checked in, they should

view of the volcanoes. great bed. interesting commercial area. good underground parking.

breakfast

mexican breakfast , coffee and tea avaliable all day fresh and clean location is near estrella de puebla-

good breakfast for the price...

was spacious, beds were big and comfy, breakfast was delicious (excellent variety of fruits and vegetables, they even have a toaster and

very good continental breakfast, within close walking distance of several restaurants and a grocery store

location, cleanliness, free private parking and room's size.

-accommodated me on my early check in

location, price, very warm pool with small pool for children

very nice indoor pool and jacuzzi

while they were in proceso of repairing it i pulled a mcgyver and propped the pool cleaning rod against it to hold it in the on position

breakfast buffet style was great. always warm

breakfast could be better

breakfast was so bad

breakfast and cofee and parking

breakfast was not good

kind staff and great local breakfast

the staff was quite helpful and breakfast was really good.

excellent breakfast staff at the restaurant helpful

breakfast (included)

amenities were great, there's a small gym to get a small workout in

breakfast buffet is excellent, great food and service

location on juarez avenue, gym is ok with exterior view, outside patio, good breakfast, parking easy and fair

pool, gym, parking lot

free parking under the hotel

the breakfast was excellent. the quality of the products was great.

was a heated pool and decent gym

pillow was not really comfortable for us and breakfast ends at 10am, which is a bit early for us

car parking is not available with lights.

free parking, location.

parking lot elevators very noisy if your room is on that side

also, this hotel has a lot of parking

parking garage was dark

the games at the lobby and the breakfast was a nice

breakfast can imporove

breakfast

clean rooms, nice service, comfortable bed, good breakfast.

i like the breakfast a-lot

great value, very comfortable bed, delicious breakfast & friendly front staff. what more to ask?

lking distance from the noisy centre), quite and clean. free and safe parking

good location

on site secure parking is available

can be quite loud. the bedsheets were not completely clean, wifi was very very weak in our room.

the wifi is spotty at times

late, room service until 1am, and easy free parking below

the ballet parking don t want to park your car, and then ask you for

only entrance to the hotel is up an elevator through the parking lot

valet parking, my daughter left a necklace on the bathroom sink and went out

staff was torpid and sad, short answers for everything, except for valet parking and cleaners who were cordial and bubbly

large spacious rooms, high ceilings, parking available

old, insects in our room

fast wifi

use we found left overs of meat on the floor when checking in), wifi didnt work at all,

good wifi in the rooms for us and nice tv